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Universal Mitsubishi
Sherman Oaks, CA
2,183 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,744 service reviews
February 12, 2026
Great and efficient service and friendly staff. Paul is a true professional with excellent customer skills. Paul is a true professional with excellent customer skills. More
by tony.fabian10
Verified CustomerEmployees Worked With
February 10, 2026
Excellent service, fast and appointment is being followed as promised.Follow for more information regarding the car has been communicated to me . as promised.Follow for more information regarding the car has been communicated to me . More
by MONESAURELIO
February 09, 2026
Very efficient and easy process to dropoff and pickup the vehicle. Paul always communicates any issues or concerns and keeps me updated throughout the service process. vehicle. Paul always communicates any issues or concerns and keeps me updated throughout the service process. More
by BFRABOTTA
February 02, 2026
I had another outstanding experience at Universal Mitsubishi thanks to Paul Tokatlyan and his coworker, Armen Yagubyan. These two consistently deliver top-tier customer service and truly go above and Mitsubishi thanks to Paul Tokatlyan and his coworker, Armen Yagubyan. These two consistently deliver top-tier customer service and truly go above and beyond for their customers. Despite having a full schedule, they still found a way to squeeze me in and take care of a tire sensor issue on my SUV. They were quick, professional, and made the entire process stress-free. It’s rare to find a team that treats you with this level of care and urgency, and I appreciate how much pride they take in their work. Every visit here has been smooth, efficient, and handled with genuine hospitality. Highly recommend Universal Mitsubishi — especially Paul and Armen — for anyone looking for quality service and people who actually care about your vehicle and your time! More
by CARLCOOKSJR
February 02, 2026
This place is the best they take great care of you get you in and out and the personal care they give you is top notch Amen is so kind and makes you feel very assured that your car is getting the right ca you in and out and the personal care they give you is top notch Amen is so kind and makes you feel very assured that your car is getting the right care More
by kristinecarrillo
January 31, 2026
Experience was good. Pricing was not provided for the additional repairs unless asked about it. It should have given me an idea. Pricing was not provided for the additional repairs unless asked about it. It should have given me an idea. More
by jun
Employees Worked With
January 30, 2026
Very accommodating despite they are under renovation. Explained to me what they replaced and what will be the next appointment. Explained to me what they replaced and what will be the next appointment. More
by TECKID189
January 25, 2026
Great service, very informative. Went above and beyond expectations. Friendly and welcoming customer service representatives. Went above and beyond expectations. Friendly and welcoming customer service representatives. More
by ryanabundis18
Employees Worked With
January 19, 2026
Armen is always knowledgeable and accommodating. Took care of all of our needs. He always welcomes us back. Took care of all of our needs. He always welcomes us back. More
by barbie-and-ken
Employees Worked With
