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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,783 Reviews

2,783 Reviews of Vera Cadillac - Service Center

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March 30, 2022

It began roughly as it took a couple of days for them to work on my car due to emergency malfunction and the shop not trying to fit in my car in schedule. My car was repaired and communication was good with More

by jadlerw_24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Crato
Mar 30, 2022 -

Vera Cadillac responded

Thanks for the review. Take care and we look forward to seeing you back at Vera for your regularly scheduled maintenance.

March 30, 2022

IT WAS . I WAS OFFERED ALL THE COURTESIES. MIKELL TREATED ME LIKE 👍 FAMILY. IWSA VERY GRATEFUL. MAY GOD BLESS YOU GUYS FOR FOR YOUR WORKS.SO YO CAN CONTINUE I More

by riveright77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikell
Mar 31, 2022 -

Vera Cadillac responded

Thank you for the review and recommendation! Take care and we'll see you next time.

March 30, 2022

Got in. They took m6 car pretty fast. Then I was driven home. No complaints More

by osmarav
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 31, 2022 -

Vera Cadillac responded

Thanks for the recommendation. Have a great weekend.

March 29, 2022

Poor customer service. Employees buy into the idea of this is how we are instead of let's get the situation resolved. Very poor service. More

by carlafernandez70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo Cros
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Vera Cadillac responded

Thank you for reaching out. We are disappointed to hear that your experience has not lived up to our standards and we would love the opportunity to address your concerns. Please don’t hesitate to call our Service and Body Shop Director, Gus Rodriguez at 945-517-7841. He’s looking forward to speaking with you.

March 29, 2022

With Conrad Hernandez, from start to finish, the experience was amazing. Everything went as dicussed More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Hernandez
Mar 29, 2022 -

Vera Cadillac responded

Thank you for the review and recommendation. Take care and we'll see you next time.

Sep 08, 2022 -

Joe responded

The best advisor there is at that location. He helps everyone as best as he can even when he's not their advisor.

March 29, 2022

there just great . service is good. everyone is friendly. ... what else can i say. wikk use them always More

by dreemon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember his name
Mar 29, 2022 -

Vera Cadillac responded

Thank you for your continued business and for the review! Take care and we'll see you next time.

March 29, 2022

Mike was very professional when dealing with me. He assisted me in such helpful ways and communicated often with updates during my waiting in the wait room.. He truly was with every step of the wa More

by JNETTIEBOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikel
Mar 29, 2022 -

Vera Cadillac responded

Thank you for sharing your experience with the Vera Difference, and for the shout out for Mike! Take care and we'll see you next time.

March 29, 2022

CONRADO, the boy in charge of serving us in the department of se rvicio, great, very professional exceeded our expectations as customers. the best experience we have ever had, thanks to you. ARIANN More

by Arianna24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CONRADO THE BEST !!
Mar 30, 2022 -

Vera Cadillac responded

Thank you for the recommendation! We hope to see you back at Vera for your next regularly schedule maintenance. Take care!

March 29, 2022

The dealership did a good job of getting my car ready and back to me and it was nice and clean when I got it More

by RWARN001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 30, 2022 -

Vera Cadillac responded

Thanks for the review and recommendation.

March 29, 2022

My Escalade had a break problem and they realized the problem quickly and ordered the necessary part in 2 days. But It took almost 3 weeks for the part arrive and I got my car back in very good condition More

by erolbaslamisli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni
Mar 30, 2022 -

Vera Cadillac responded

Thanks for the review and recommendation.

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