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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,774 Reviews

2,774 Reviews of Vera Cadillac - Service Center

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July 06, 2023

Reliable and professional, Vera Cadillac is always dependable. Their staff is courteous and pleasant. Thank you for your good service. More

by dagreene13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanny was very helpful.
Jul 07, 2023 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

Jul 11, 2023 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

July 05, 2023

Great customer service with kindness,seriousness,professionalism and excellent work,.Thank to Mr Christofer Cadillac for his attetios More

by Cesar Veloz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Vera Cadillac responded

Cesar, It's great to hear that Christopher was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

July 05, 2023

Alex, my service advisor communicated with me the entire time. I was giving a rental car and my car was delivered to my front door when it was done being serviced. My problem was fixed and they fixed other More

by irogers3rdgrade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, sales advisor
Jul 06, 2023 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

July 05, 2023

Friendly quick service. Anwar was very helpful. The courtesy car wash and vacuum is so nice! More

by LAMCCLEARY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anwar
Jul 06, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

July 05, 2023

Very professional, knowledgeable and friendly. Specially the Service Advisor Eric Tellechea. Thank you for all your help. More

by Tony1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Vera Cadillac responded

It has been a pleasure serving you, Tony. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

July 05, 2023

Very pleasant people to work with and great customer service at the sales and service Departments. More

by ccordova1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell in service
Jul 06, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

July 04, 2023

I've been coming here for over 8 years. Vera Cadillac is very professional and the Service is great More

by thomas.tiffany35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Vera Cadillac responded

Tiffany, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

Jul 06, 2023 -

Vera Cadillac responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 04, 2023

Great service, I will recommend this place to anyone that needs service for their car. Thank you. More

by superiormia
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Jul 05, 2023 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

Jul 06, 2023 -

Vera Cadillac responded

We're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

July 03, 2023

Christopher is a great service advisor. Excellent service! Also, the finance department was very helpful. I am a repeat Vera customer and recommend them very highly. This is my 4th transact More

by karenrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher A. - my service advisor., Andy Russell
Jul 04, 2023 -

Vera Cadillac responded

Karen, Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad Christopher was able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

July 01, 2023

I believe my vehicle was sabatoged. My vehicle only needed colission repairs to the front right headlight. Now my gate door do not open and I keep getting a Parking assistance error. I More

by miguel.morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomas
Jul 03, 2023 -

Vera Cadillac responded

Thank you, Miguel, for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gustavo Rodriguez Service Director

Jul 03, 2023 -

miguel.morales responded

Thanks Gustavo, right now im at Debary Florida, ill returm tomorrow. I have also notice the lining in the front tire under the fender is cheap material sagging off, and now my doors would not open when i press the handle button. It seems to get worse as i notice new changes. I believe a scan on the computer would have exposed these problems if it was caused by the accident that just cracked my right side head light. It was not extreme and the only notice i was recieving was the broken sensor under that headlight. My vehicle was performing well before the repairs. Other than this problem I was treated very good. The collision office were helpful and attentive and i appreciate them. My contact info is 954.239.6570

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