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W&L Subaru

Northumberland, PA

4.8
4,421 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,421 reviews

July 29, 2019

Selling out The outbacks were selling so fast 2 that we wanted to look at sold before we had a chance. 3rd one was the charm. Do to the sale going on had to wai More

by icc.sw.moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Jul 30, 2019 -

W&L Subaru responded

Hi and thank you for the feedback. We have started the 2019 selloff already, so yes they tend to go fast with the deals we are currently running. I'm glad you were able to get one, and we appreciate your patience during this busy busy sale. If you need anything else, just let us know. Thank you for your business, and have a great day!

July 29, 2019

Haggle/hassle free zone! We were very close with difference between the trade-in value and new car purchase price. Deal closing negotiated by Kyle within minutes with no hass More

by arbus
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bingaman
Jul 30, 2019 -

W&L Subaru responded

We are glad you enjoyed our no hassle purchase experience! Thank for the feedback, and enjoy your new vehicle!

July 29, 2019

Amazing! Everyone that helped me with my car buying experience was so nice and incredibly helpful! I would absolutely recommended W&L to anyone. I look forward More

by kennedyrwinters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Piercy, Luther Metzger
Jul 30, 2019 -

W&L Subaru responded

Thanks for taking the time to post this review! Welcome to the W&L family! We look forward to your next visit!

July 29, 2019

Quick and easy Needed a safety recall taken care of and I was in and out in no time. There is also a very comfortable waiting area with food, beverages and tv. More

by mor18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young
Jul 29, 2019 -

W&L Subaru responded

Thanks so much for your feedback! We are very pleased that you had a good experience in service and enjoyed our free refreshments!

July 29, 2019

Mostly good service Everyone was great to deal with. I was very disappointed to find that a tire I felt was defective at the time I purchased my car was not prorated when More

by bfritzlibrary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jul 29, 2019 -

W&L Subaru responded

Greetings, I appreciate the feedback. Please be aware that the channel tuned in is completely up to the customers in the lounge. The remote is available in that room, so feel free to change the channel to something to your liking. We also have a second lounge, the "quiet" lounge, which has no TV, if you prefer a quiet area away from what other customers are watching.

July 29, 2019

Great salesman and service overall Another great experience, Kyle and the management team worked with me to get what I wanted. Financing was quick and smooth. I will definitely continue More

by njr0123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

W&L Subaru responded

Thank you so much, we enjoyed helping you with your purchase!

July 28, 2019

Beyond stellar Loved every single aspect, JT was excellent, Shaunda was excellent, and George was excellent. I love my new car. Will absolutely recommend anyone and More

by joseph.jenkins1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George (delivery tech), JT (sales), Shaunda Zeigler
Jul 29, 2019 -

W&L Subaru responded

Thank you so much Joseph! We look forward to helping you again in the future!

July 27, 2019

Tires Sidewall blew out on tire. Made appt online, didn't have tired in stock and had to leave car for like four days. Was suppose to get $75 prepaid visa More

by g_mony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

W&L Subaru responded

Hi, and thank you for the feedback. I apologize for your experience. You are absolutely right, whatever is promised should be done as promised and in a timely manner. There shouldn't be any hoops customers have to jump through. I'd love to speak with you directly to get a few more details to help improve our processes. Just give me (Rob) a call at 570.473.3432. Thank you again for bringing this to our attention, and have a great day.

July 27, 2019

Out of State In from Texas visiting family and the service folks made an appointment for us on very short notice and took care of our service that was due in very More

by kenlgrumps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 27, 2019 -

W&L Subaru responded

Thanks, we aim to please! Have a great day!

July 27, 2019

Always fantastic! As always ... Fantastic! Great Service Department and personnel. My 2nd Subaru Forrester that I’ve bought there. Love W&L Subaru! Plan on buying al More

by lorijosholder@outlook.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Jul 27, 2019 -

W&L Subaru responded

Thank you for posting this review! We are looking forward to your next visit! If you need anything in the meantime, just let us know!

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