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W&L Subaru - Service Center

Northumberland, PA

4.7
2,101 Reviews

2,101 Reviews of W&L Subaru - Service Center

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September 10, 2020

Exceptional attention to customer. Comfortable, clean Exceptional attention to customer. Comfortable, clean waiting area. Fast maintenance. I was offered a loaner car during a power outage by the fac More

by td805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler, Angela McCormick, Phil Rizzo
Sep 14, 2020 -

W&L Subaru responded

Thank you so much for your patience during the power outage! It was our pleasure helping you!

September 03, 2020

I have been a customer of W&L Subaru since they first became a Subaru dealer, and actually prior to that, when they were the local MG dealer. I first purchased a vehicle from them in 1971 (an MGB) and I More

by cshuey52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Sep 04, 2020 -

W&L Subaru responded

Thank you for the review! We really appreciate all your years of shopping here!

September 03, 2020

I was very pleased with the service! I loved that you disinfected my car after the service! What a nice touch!Would definitely recommend them! More

by gapenman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Sep 04, 2020 -

W&L Subaru responded

Thanks! We're glad you had a great service experience!

Sep 04, 2020 -

gapenman responded

Looking forward to seeing you again!

August 27, 2020

W & L Subaru has great staff. Friendly, easy to talk to, and genuinely seems interested in their customers. For my services, Phil brings me a brand new loaner car to my home for me to use while he gets my S More

by dlatsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Aug 27, 2020 -

W&L Subaru responded

Thank you so much for reviewing our service department!

August 26, 2020

We were more than pleased with our 6-month check-up for our 2020 Subaru Forester on Monday, August 24. We arrived a little early but had a very short wait before our car was taken in to be serviced. Mean More

by davidandogre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Heim, Phil Rizzo
Aug 26, 2020 -

W&L Subaru responded

Thank you so much for the kind words! Have a great day!

August 25, 2020

This is the second time buying from this dealership. I met my agent at a community event and found him to be trustworthy immediately. I did not hesitate to call my sales person when deciding to trade in More

by nas1314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Aug 26, 2020 -

W&L Subaru responded

Thank you for the repeat business!

August 22, 2020

My service experience with staff was great. Took just under an hour for oil, filter, tire rotation and complimentary car wash. Disappointed seeing others getting their cars serviced without masks on desp More

by nicolepolosky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

W&L Subaru responded

Thank you for reviewing our dealership, Nicole. Sorry about the unmasked customers. If you need anything just let us know. Thanks again.

August 22, 2020

The quality of service was well worth the hour drive to this dealership. The waiting area was clean and social distancing was easy to maintain. More

by wpmls236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Aug 22, 2020 -

W&L Subaru responded

Thank you for posting!

August 21, 2020

So glad to have a friendly and reliable place to take my car. Service staff is always courteous and helpful. They go out of their way to make my experience convenient! Thanks Subaru Service! More

by mpanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum, Phil Rizzo
Aug 22, 2020 -

W&L Subaru responded

Thanks so much for the review!

August 21, 2020

Was there for a recall they said I needed six clearance lights replaced think twenty dollars labor per bulb was high for one service call More

by REYNOLDSEJR
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

W&L Subaru responded

We appreciate your concerns. This feedback is an invaluable tool as we gauge our future pricing strategies. Thank you, and have a great day.

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