Back

W&L Subaru - Service Center

Northumberland, PA

4.7
2,079 Reviews

2,079 Reviews of W&L Subaru - Service Center

Sort by
August 04, 2020

Thank You I think they finally found the problem with my car after 4 batteries and over a year of problems. Thank you for your patience and perseverence. I fe More

by elinorreader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who my son-in-law spoke to this time. Everyone was very kind.
Aug 06, 2020 -

W&L Subaru responded

We are glad to have been able to resolve this for you! Thank you for your patience. If you need anything else, just let us know!

August 04, 2020

I love the service and attention at W&L. I never feel like there’s a problem that can’t be fixed. Won’t go anywhere else! More

by jlc1088
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

W&L Subaru responded

We appreciate all of your repeat business! Thanks!

August 04, 2020

Very pleased with my service. Car went in for a bumper repair/paint, came back looking brand new plus my car was detailed the inside was so clean. Scheduling was easy and staff were nice. I would recommen More

by dawn838
Recommend Dealer
Yes
Employees Worked With
Repairs
Aug 06, 2020 -

W&L Subaru responded

We are glad you had a great experience in service! Thanks for the 5-star rating!

August 01, 2020

damage to left rear bumper thru' someone hitting me Visited Subaru Collision in Northumberland as I needed an estimate of damage to fix my Forester's left rear bumper to give to person who hit me to s More

by happysubowner
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allen Kaufman Jr
Aug 04, 2020 -

W&L Subaru responded

Thank you for the review!

July 24, 2020

very fast work the area is new and very clean. every one was very professional. the loaner car we really nice and might buy that type when we are ready for a new car More

by amkolva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Heim, Phil Rizzo
Jul 27, 2020 -

W&L Subaru responded

Thank you for visiting our service department! Glad you liked the free loaner car perk!

July 24, 2020

Overall, we have been very satisfied with our dealings at W&L Subaru. We have leased several cars there over the years and had them serviced there as well with no previous issues. The other day I took o More

by findlay0
Recommend Dealer
Yes
Employees Worked With
Bryant Klopp
Jul 27, 2020 -

W&L Subaru responded

Thank you for the feedback Jim. Comments such as yours are an invaluable tool in planning our pricing strategies, so we really appreciate it. If you need anything else, just let us know. Thanks again, and have a great day.

July 23, 2020

Great service! The staff was friendly. The service was quick and good. I have heard nothing but good things about this dealership. Keep doing what your doing beca More

by distauffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Heim
Jul 23, 2020 -

W&L Subaru responded

We're very pleased you had such a great experience! Thanks for sharing!

July 20, 2020

Service man The sign on the door states that face masks are required. In the age of covid-19 when I arrived the service man who greeted me had his make down at More

by SANDERS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2020 -

W&L Subaru responded

Thank you for the feedback. We appreciate the heads up on this employee's mask. I'm sorry the mask was improperly worn. We will continue to train and let our staff know the importance of proper mask use during these times. Thanks again and have a great day.

July 18, 2020

Quick and efficient installation of a new sensor in my AC Very satisfied, as usual. Wait time was 0 minutes as my appointment was 8:00 and everyone was ready to go, And the free car wash is always appreciated More

by annak0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Heim
Jul 20, 2020 -

W&L Subaru responded

Thank you for visiting our service dept! Glad you enjoyed your experience again!

July 17, 2020

As a senior citizen, I sincerely appreciate pickup and delivery along with the auto maintenance and service. You got it right W & L. Thank you More

by gayle19705
Recommend Dealer
Yes
Employees Worked With
Guy (pick up/delivery)
Jul 20, 2020 -

W&L Subaru responded

It is always our pleasure to provide the customer pick-up-and-delivery perk for our service customers! Thanks!

...
154
...