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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,432 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,432 reviews

January 02, 2020

Had a large roofing nail in my right rear tire. Reached J. R. Rodriguez who asked a few questions to determine the status of the tire. He said that it sounded as if the tire needed to be replaced ( just pu More

by CruiserChris
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Chris, Thank you for sharing this positive feedback! Your safety and satisfaction are so important to us, and it is a pleasure to know that JR was effectively able to resolve your vehicular concerns. We wish you safe travels- on behalf of him and the entire team, and we hope to hear from you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 02, 2020

Excellent Service! I came in late in the evening, on New Years Eve. Initially I had in mind to purchase a used A-Class 220. I walked out with a brand new CLA250 with More

by Alyssa Tomaneng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Bryan Fitzpatrick
Jan 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Alyssa, Your satisfaction is our utmost priority, and we are thrilled that Alfonso and the team could get you into the perfect vehicle. The Mercedes-Benz CLA 250 was an excellent choice, and we can't wait for you to enjoy one of your very own. Please drive safely, and don't hesitate to let us know if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 01, 2020

The service was amazing. Alex went above and beyond for the service provided. He was friendly and nice about the process and explained everything very clearly. More

by Pablo2483
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Pablo, It is our pleasure to go above and beyond to ensure your full safety and satisfaction, and we are delighted to know that Alex took exceptional care of you throughout your recent visit. If there is anything more that he or the team may help you with, please don't hesitate to let us know. We look forward to an opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 01, 2020

Alex Ramirez has been very helpful with me whenever I needed help with my car. Taking my car to him was a great choice because everything was done properly! More

by Janelle Aguayo
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Janelle, Thank you for leaving Alex this 5-star review! We are overjoyed that he could be of such great assistance to you and effectively resolve your automotive concerns. Your safety and satisfaction are our priorities. Please let us know if there is anything more that Alex and the team may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 01, 2020

Alex help me out with my Mercedes . It was a great Alex help me out with my Mercedes . It was a great services explain what was need it and it was fast and felt no pressure More

by Edith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Edith, Thank you so much for your positive feedback! We are happy to hear that Alex took such great care of you and your automotive needs. If you ever have any further questions or concerns, please be sure to let us know. We look forward to continuing to provide you with the same quality and efficient service in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

December 31, 2019

Everyone I dealt with from start to finish was top notch. Everyone is so knowledgeable and friendly every time I have my car serviced. Feel so welcome coming in. More

by Metros
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Burt, Adam Garcia
Dec 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind review! It is our pleasure to serve you in any way possible, and we are so glad that our efforts have met your satisfaction. Please let us know we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

December 30, 2019

I came to Walters Mercedes and met with Raul and ANDREW. and introduce by them. Great experience in driving Mercedes. Great excellent service! Awesome. I will highly recommend here More

by Sean
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Dec 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Sean, We are so glad that you had a great time working with Raul and Andrew throughout your recent visit. We appreciate you stopping by our dealership. Please let us know how our team may be of further assistance to you in the future. Thank you so much for your kind recommendation! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

December 30, 2019

RAUL IS THE BEST ! 10/10 He was so patient and made the RAUL IS THE BEST ! 10/10 He was so patient and made the process so easy . I recommend his service to anyone looking to purchase! More

by nova.ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero
Dec 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Ashley, Thank you for leaving Raul this excellent review and recommendation! We are happy to hear that he took great care of you and made your overall experience so seamless! We warmly congratulate you on your new vehicle, and we hope to see you again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

December 29, 2019

My company was so excited to worked with Andrew and Raul. They made the process of purchasing our company vehicle a breeze. We were referred to the dealership by my son Phillip and he got it right with the More

by yvettegeater
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Dec 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Yvette, We are overjoyed that we had the opportunity to do business with you, and that Andrew and Raul's service met your expectations! Your satisfaction is of the utmost importance to us, and we couldn't be more proud to have earned your wonderful review and recommendation! Please drive safely, and don't hesitate to let us know if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

December 28, 2019

Great experience buying my first Mercedes with Mike Sales Mike Sales made my first Mercedes purchase smooth and hassle free. I visited several Mercedes dealers looking for my car. Mike was the best I encount More

by dapatrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Sales
Dec 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your first ever Mercedes-Benz! We are thrilled that we had the opportunity to assist you with this special purchase, and that Mike could make your buying experience seamless, hassle-free, and ultimately successful. We thank you for leaving him this kind recommendation, and we hope to see you again when the time comes for your first service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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