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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,108 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,108 reviews

July 08, 2019

Service Brandon was my service writer and took take of all my concerns and need and was super helpful with everything. Recommended for sure!! Thank you very More

by Brett18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jul 09, 2019 -

Walter's Mercedes-Benz of Riverside responded

Brett, Thank you so much for your feedback! It is a pleasure to hear that Brandon took good care of you and your vehicle throughout your recent visit. If you ever have any further questions or concerns, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 06, 2019

Mike Sales Mike is a professional and his attention to detail in the car buying experience really helps it to go smoothly. He is very responsive and works hard t More

by Cholcla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales
Jul 08, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your kind review! Mike certainly is a wonderful asset to our team, and we are delighted to know that he took such good care of you throughout your buying experience. We hope you enjoy your new vehicle, and we look forward to working with you again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 04, 2019

5th car purchase from Eddy We purchased 2 more cars from Eddy Elsayed last week (5 cars total in 3 years). Eddy is attentive, a problem solver, honest and kind! I live in Los An More

by Deyonce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Towns, Ray Burke
Jul 08, 2019 -

Walter's Mercedes-Benz of Riverside responded

Danielle, Thank you for sharing this incredible review! We are so proud that Eddy has your loyalty, and we are thrilled that his assistance met your satisfaction once again. We are honored by your kind remarks and look forward to continue serving you and your automotive needs in the future. Congratulations on your two new vehicles! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 04, 2019

Purchase of a new Mercedes Benz Service was great from the beginning. Even though the dealership didn’t have the car I wanted initially, both Raul Ayala and Andrew Wagner were able More

by Shellc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero, Andrew Wagner
Jul 08, 2019 -

Walter's Mercedes-Benz of Riverside responded

Warmest congratulations on your first Mercedes-Benz! Your satisfaction is our priority, and we are overjoyed that Raul and Andrew could get you into exactly the vehicle you had in mind. We thank you for allowing us to assist you with this special purchase, and we are so excited for you to enjoy your new ride! Please feel free to give us a call if you have any further questions in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 03, 2019

John Shelley is Fantastic! John Shelley has given me stellar customer service regarding a 2019 CLS 450. He is professional and knowledgeable and went over and above great custom More

by SusanT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Shelley , John Shelley
Jul 08, 2019 -

Walter's Mercedes-Benz of Riverside responded

Susan, Thank you so much for leaving John this 5-star review and recommendation! We are pleased to hear that he took such good care of you throughout your visit. If there is anything more that he or the team may help you with, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 02, 2019

Recall service Joseph was very courteous and professional. Additionally, was very informative as to my current service as well as my upcoming preventative MTCE servi More

by conisuelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Joseph this 5-star review! We are happy to hear that he thorough care of you and your vehicular needs throughout your recent visit. Please let us know how he and the team may be of further assistance to you in the future. We look forward to working with you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 01, 2019

Very satisfied Austin Schneider was very helpful and answered all my questions and concerns, and also followed up with a courtesy call. I will always continue to do More

by Craig42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 02, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your feedback, Craig! We are so glad that Austin could be of such great assistance to you. We are proud to have your loyalty, and we look forward to continue serving you in the future! Please feel free to give us a call if you have any further questions or concerns until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 01, 2019

Left side mirror changed I was skeptical to go there at first, but I am glad I did. Cause the price was fair and the service is top notch. More

by bysmith28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jul 02, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! Providing top-notch service and deals is our goal, and we are so pleased that our efforts met your satisfaction. Please let us know how we may serve you again in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

June 30, 2019

Walter's Mercedes wins Can't say enough about how well I was received when looking at a new Mercedes. No pressure and no hype. I can't thank Andrew Wagner enough for the More

by Stratusman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Bryan Fitzpatrick
Jul 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! Our customers' satisfaction is our priority at Walter's, and we are pleased to know that you were provided with the thorough and pressure-free assistance that you so much deserve. We wish you the safest of travels in your new Mercedes-Benz, and we look forward to the opportunity to serve you again. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

June 30, 2019

Total excellence Ease of service process from driveway to checking in, getting courtesy vehicle to picking up car...effortless and excellence!!!! It makes getting serv More

by Gdzdiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! Providing our customers with seamless experiences is so important to us, and we are happy to hear that you found your recent visit to be 5-stars all-around. We wish you safe travels and look forward to working with you again when your vehicle is ready for its next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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