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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,444 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,444 reviews

April 13, 2019

We Had a wonderful experience It was a wonderful experience,Rick made the experience a very enjoyable one. Will recommend Walter’s to all our family and friends that are in the mar More

by Mekpam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Akigbe
Apr 16, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation! We are overjoyed that Rick could make this special purchasing process a positive experience for you! We congratulate you on your new ride and hope to see you again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 13, 2019

Best Sprinter Service Treatment. Adam really listened to my issues and helped me to get the service I expect from Mercedes and had not been receiving from another dealer. More

by MAMA DASH HOUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Apr 16, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are happy to hear that Adam's efforts met your satisfaction, as we aim to provide each of our guests with quality service. Please let us know what more our team may assist you with in the future. We look forward to the opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 12, 2019

Andrew and Raul were amazing. They made me feel like part of the family and were very transparent as to what I was getting. They were attentive and didn’t rush me, e More

by myrnamunoz32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero, Andrew Wagner
Apr 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thanks myrnamunoz32! We're pleased to hear that Andrew, Raul, Julio, and the whole team were so helpful and accommodating throughout your experience. It's wonderful to know that you felt confident and had all of your needs and expectations met, and that they helped you make a well informed decision about your purchase. We appreciate your business and hope to work with you again in the future. Please be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 12, 2019

Great experience Had a exceptional experience buying my car with Ryan D. Excelent and fast costumer service, i was just gonna check out the car but ended up leaving th More

by gutopoersch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Fitzpatrick, Ryan Dunahoe
Apr 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the great feedback! It's wonderful to hear that Ryan was so helpful and accommodating, and that he made the process of buying your new car so pleasant and hassle-free. We appreciate your business and hope to work with you again in the future. Please be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 11, 2019

"JR Rodriguez is my all time favorite Service Adviser! Whenever I need servicing for my vehicle, I appreciate how JR Rodriguez responds in a timely manner and gives me the all of the assistance that I need More

by M-KRichardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Kunzman
Apr 12, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thanks MKRichardson! We're happy to hear that JR continues to be so helpful and accommodating, and that he has made sure that you feel confident with the work that is done on your vehicle. We appreciate your business and look forward to working with you again in the future. Please be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 10, 2019

great experience this was a great experience at Walters so good in fact i returned the next day to purchase another Benz rayan thank you for making it an experience w More

by dwill65240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dunahoe
Apr 11, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your feedback! We certainly aim to provide our customers with memorable dealer experiences, and we are overjoyed that you found your overall buying process to be so positive! We hope you enjoy your new vehicle, and we look forward to the opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 09, 2019

JR Rodriguez is your best Service Advisor I want to call this review a five Diamond review. I couldn’t ask for a better service. Thank you for the quality you provide More

by JLopez42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! Providing quality service is so important to us, and we are overjoyed that our team's efforts have met your satisfaction. We look forward to continuing to provide you with 5-star service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 08, 2019

Can't say enough Walter's Mercedes-Benz of Riverside has everything from the great sales staff as well as equally great service team. We purchased our car from th More

by DIAMOND SAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Towns, Bryan Fitzpatrick
Apr 10, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this incredible review! We are honored by your confidence in our dealership and your willingness to go the extra distance to work with us. Providing exceptional dealer experiences is what we aim for, and we are pleased to know that each of your visits- to both our sales and service departments- have been so positive. We look forward to continuing to serve you and each of your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 08, 2019

Great Experience! My service advisor, Alex Ramirez, has been my advisor on multiple cars in the past. I appreciate his experience and professionalism. He understands More

by LindaR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Linda, Thank you so much for leaving Alex this wonderful review! We are delighted to hear of your confidence in his efforts, and we are pleased to know that he consistently provides you with hassle-free and efficient service experiences. Your safety is our priority, and we are certain that Alex will continue to provide you with the same thorough service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

April 07, 2019

Mike Sales-Mercedes Superior Service From the moment I inquired about a GLE 350, Mike made sure I had all the information that I needed and was very professional. He answered my questions More

by GG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales
Apr 09, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Mike this kind recommendation! We are overjoyed that he could be of such great assistance to you, and that you had such a positive experience doing business with him. We hope you enjoy your new Mercedes-Benz GLE 350! If you have any further questions in the future, please don't hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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