Walter's Mercedes-Benz of Riverside

Awesome experience Thank you Bryan Fitzgerald for an amazing buying experience at Walter Mercedes! Thank you for taking the time to help me find the perfect car! Thank you Bryan Fitzgerald for an amazing buying experience at Walter Mercedes! Thank you for taking the time to help me find the perfect car! More

Ray Burke is a crook, they are incompetent and dishonest.. Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a qu Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a quart a month, and for which they had quoted me less than $2300 to repair. I had done regular service on my vehicle at Walter's and I had no other issues with the vehicle. A week into the repair they hit me up for a few more thousand in "other repairs" that had nothing to do with the seal that was bad. I begrudgingly agreed because they assured me that there were no other issues and my vehicle only had 125k miles - which as a diesel that was less than a quarter of its minimum life expectancy. Approximately a month later I picked up the vehicle, was told it was good to go, and drove off after paying them over $5,000. Two or three days later, and less than 50 miles later, the check engine oil light came on. I happened to be just minutes away from Walters so I took it in for them to check it out (at this point I thought they must have forgot to add the oil back after the repair). Approximately a month later, and after multiple stories and additional parts being "thrown at the problem" I was told that I needed another $9,000 in repairs for unrelated parts. I complained that I would not have done the first repairs if that wasn't going to fix the problem, that it seemed suspicious that I was still losing oil - only at a faster rate, but they had my vehicle hostage. After some complaining and wrangling they agreed to only charging me another $6,000. Approximately 2 months later I pick up the vehicle which at this point has a practically rebuilt engine. I was approximately $12,000 into a vehicle worth between $15-$23k in resale value. I am again assured by Walter’s that the vehicle is "fixed" and that they have "thoroughly road tested it" (thus the unbelievable repair time). I drive off unhappy at the way they have tricked me, dropped the ball over and over, and had not been concerned about taking quick care of me, but glad to have a "practically new" vehicle. Less than 100 miles later and approximately 4-5 days later the "check engine oil" light goes on. I contact Walter’s about bringing it back in and surprise surprise my "customer service" dummy doesn’t respond. I then call his manager and he says, “bring it in we will take care of you.” I drop it off nervous about their competence but repeatedly assured they would take care of me. Over a month later I get an email that says, "we have verified the oil issue" ... of course that told me nothing so I ask for clarity. I get a short email ... “we verified that you need a new engine” – no explanation, no concern about how inconceivable that was, no details on why. I said that unacceptable and they said basically "tough". I ask for the owner or gm or corporate attorney to contact me. I get a call from the sales manager Ray Burke instead. A truly slimy sales person who promises to “make it right.” (which is apparently the English term for “screw you royally”). I spend several hours with him trying to "sell" me a new Mercedes with a few percentage points off and an offer to take my "worthless" vehicle - that they spent months and $12k of my dollars "fixing" - off my hands for $6k. When I ask Ray and the service manager Tyler about my engine’s “compression ratios” (which any diesel mechanic would have determined before saying the engine was blown) they say nonchalantly, "we didn't check that." When I ask them to be “reasonable” they essentially tell me to "f'off" and they give me back my vehicle that now barely runs without any written explanation or details on what went wrong (what they did wrong) – they did post on Yelp that it had lots of problems that I didn’t want to repair but that is a bold faced lie. When I show it to another mechanic they point out that the "new turbo" they installed is a used turbo and he shows me that the Mercedes logo is peeling off. I am now filing a complaint with the CA Department of Consumer Affairs - Bureau of Automotive Repair, the CA Department of Justice - Office of Attorney General, the Better Business Bureau, as well as drafting a lawsuit for Fraud, Breach of Implied Covenant to Perform Work in a Good and Competent Manner, Racketeer Influenced and Corrupt Organizations Act activity, Installing the wrong replacement part(s), Performing the wrong procedure(s), Failing to notice major repairs that need to be done (i.e. improper inspection and diagnosis), Causing damage to the engine or other parts during the work, etc. Their only response to date is to repeatedly say "it has 125k miles" - but when I bought this vehicle off the show room floor Mercedes specifically warranted/assured me that the "bluetec" was designed to last over 500k miles with proper care (which I did) and that it was environmentally friendly (which I am finding in my research Mercedes used falsified emission results to claim). Walter’s Mercedes is incompetent, crooked, dirty, dishonest, evil, corrupt, etc. They bilked me out of $12,000 dollars in "repairs" and returned me with a vehicle 100% worse than it was when I took it in. I never declined any repairs and the leaking oil became consuming oil after Ray's team ripped me off! Shame on you Ray! More

My overall experience purchasing a car was stress free Thanks to Eddy Elsayed our purchase went smooth with Eddys knowledge of the cars and with no pressure in selecting our car we're satisfied Thanks agai Thanks to Eddy Elsayed our purchase went smooth with Eddys knowledge of the cars and with no pressure in selecting our car we're satisfied Thanks again. More

Car Buying Made Easy! Car buying is normally one of those tasks that I don't enjoy, but my recent experience at Walter's Mercedes Benz of Riverside was differnet. When my Car buying is normally one of those tasks that I don't enjoy, but my recent experience at Walter's Mercedes Benz of Riverside was differnet. When my wife and I first went to look for a new car we went to the dealership and were greeted by salesperson Matt Minkie. He was very personalble and took the time to listen to what we were looking for. He then spent a lot of time showing us the rfeatures on a car that we liked. We didn't buy a car that day but Matt stayed in touch with us and we came bak aand purchased a new car with Matt's help. I would highly recommend Matt and everyone at the dealership for their patience and courteous way we were treated during our car buyining experince. More

Third time buying at Walter’s Mercedes I had bought my third vehicle at Walter’s Mercedes and every time they just exede my personal expectations. Will be coming back!l for my next vehicle I had bought my third vehicle at Walter’s Mercedes and every time they just exede my personal expectations. Will be coming back!l for my next vehicle! More

Wonderful,. I had a great time looking for my new MB. Jin Lee was very professional, & dedicated to MB. He helped me decide in getting my second MB.I will definitely come for another one . He is an asset Jin Lee was very professional, & dedicated to MB. He helped me decide in getting my second MB.I will definitely come for another one . He is an asset to Walter's Mercedes Benz Dealership. Thank you very much . More

Great Customer Service......No B/S very honest and up front! I would buy here again and would recommend this dealership to others.....Eddy was straightforward, gave us various scenarios (buy used vs. lease new) I would buy here again and would recommend this dealership to others.....Eddy was straightforward, gave us various scenarios (buy used vs. lease new) and made it very easy for us to determine our purchase. More

Thank you Bryan F. After trying to make a deal with Fletcher Jones Mercedes Benz where my fiancé and I got treated like crap and was lied to I decided to reach out to Wa After trying to make a deal with Fletcher Jones Mercedes Benz where my fiancé and I got treated like crap and was lied to I decided to reach out to Walters Mercedes Benz. Bryan Fitzpatrick was my Salesman and I have to admitt his level of expertise and professionalism was outstanding. And his Assistant Raul was on point, very knowledgeable about the product and was extremely helpful. Bryan not only made my fiancé and I feel like family he took care of us with a fantastic deal on a C350e. This is our 3rd Mercedes in our family and by far the best leasing experience I have ever had. Thank you Bryan and Raul we greatly appreciate your service and honesty. Astor W. More

Wonderful non pressure deal My salesperson, Jacqueline Nasser was so pleasant and knowledgeable about the Mercedes Benz vehicles. I love that she didn't pressure us and gave us My salesperson, Jacqueline Nasser was so pleasant and knowledgeable about the Mercedes Benz vehicles. I love that she didn't pressure us and gave us "space" and time to decide which vehicle we were the most satisfied with. She also gave us top dollar for our trade and worked with the dealership to make sure we received the payment we felt comfortable with. It was a great experience and I will always to back to Walter's. This is my second Mercedes from Walter's and I have always been treated well. Their service is also "top notch" and the car washes sure save a lot of money per year as the average price of a car wash is approx. $25. If anyone is looking for a new Mercedes, go see Jacqueline. She will do you well and you will be glad you shopped Walter's. More

Expert Service Brandon Monaco helped me with servicing my C300, he was a pleasure to work with, answered all my questions, even washed my car. I will be returning Brandon Monaco helped me with servicing my C300, he was a pleasure to work with, answered all my questions, even washed my car. I will be returning to see him in the future. More