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Westside Lexus

Houston, TX

4.8
7,140 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,140 reviews

August 27, 2023

I have leased several cars with this dealership. I always get prompt and courteous service. More

by Cas345
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Aug 28, 2023 -

Westside Lexus responded

Thanks for your continued support of Westside Lexus! It's always our aim to provide prompt and proficient service. See you next time!

August 27, 2023

Great sales experience. Great environment. Great deal. It was actually a fun car-buying experience. More

by michael@fitzgeraldmsi.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Rueda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Westside Lexus responded

Thanks for choosing Westside Lexus! We're thrilled to hear your car-buying experience with us was such a fun time and we hope you enjoy the ride for miles to come!

August 25, 2023

Our experience in buying a new Lexus from Westside was superb, despite everything being handled totally by phone, text, and email until the day we actually went to Houston to pick up our new car. Alex Owe More

by Jim Maxwell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Westside Lexus responded

Jim, we're delighted to know that your experience with Alex and our team at Westside Lexus was superb. It's especially great to hear how smoothly everything went for you even though it was handled remotely. We appreciate your recommendation and hope to work with you again in the future. Enjoy the new ride!

August 25, 2023

This is the best dealership I have ever been to. They welcomed us, they provided coffee and tea station while we're waiting. They are nice, friendly, and taking care of us. They do not try to boost More

by Tram Ngu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
Aug 28, 2023 -

Westside Lexus responded

We're delighted to know you had such a positive experience at Westside Lexus! Our team is dedicated to providing excellent service and we're glad it showed. Enjoy your new car, and don't hesitate if there's anything else we can assist with in the future!

August 25, 2023

Great customer service with no haggle needed for my purchase. Shanon was very professional and explained everything to me regarding the car that I’m interested in. He gave me all the options that I hav More

by IZZY4U88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Westside Lexus responded

We're glad to know you had a great experience working with Shanon and our finance team here at Westside Lexus. It's always rewarding for us to help customers find the perfect car! Thanks for your review and enjoy the ride!

Aug 26, 2023 -

IZZY4U88 responded

I highly recommend Westside Lexus for your car needs. This is my 3rd Lexus and so far this Lexus dealer was the best. There are no hidden fees and what the price is what you get and more. I didn’t know that the Lexus RX350 also came with a weather tech matching mats. What a pleasant surprise!!!

Aug 28, 2023 -

Westside Lexus responded

Thank you for your feedback, Izzy! We are so glad to have you as part of the Lexus family!

August 23, 2023

This is our third transaction with Westside, and all have gone seamlessly. Chong Lee is the definition of a sales professional and. Homer Tsu is an exceptional manager. Both are the reason we’ll deal with We More

by Jewopaho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Homer Tsu
Aug 23, 2023 -

Westside Lexus responded

We're delighted to know that Chong and Homer have consistently provided you with exceptional service at Westside Lexus. Your continued support means a lot to us! We look forward to assisting you in the future.

August 23, 2023

We went to several high end dealerships to compare similar cars and were down to Mercedes and Lexus. Truthfully after meeting Brooke Malia at W. Side Lexus we decided on Lexus because we were so impr More

by jody20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Westside Lexus responded

We're so glad to know that Brooke made a positive impression on you at Westside Lexus, and we appreciate your decision to choose us! We hope you enjoy every ride in your new Lexus.

August 23, 2023

Everyone at the dealership was great! I located a car on their website on Monday night and received a call back IMMEDIATELY! I'm 2-1/2 hours away, so I scheduled a test drive for Tuesda More

by marshabonser
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure who helped me in the Finance Dept, but I believe it was Sam or JT
Aug 23, 2023 -

Westside Lexus responded

Marsha, it's fantastic to know that our team at Westside Lexus was able to provide you with a smooth and efficient car-buying experience. We hope you're enjoying your new ride!

August 19, 2023

Chong Lee is knowledgeable and explained all the details that I, as a buyer, can have confidence in her guidance and work to get the deal done in only an hour. She is very professional and friendly. I certa More

by tdspring1994
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Westside Lexus responded

We're so glad to know that Chong Lee was able to provide you with a quick and efficient car-buying experience at Westside Lexus. Your recommendation means the world to us. Thank you for taking the time out of your day!

August 18, 2023

I appreciated how low-pressure my experience was with Adam and Westside. You all let the car sell itself while I took the time I needed. More

by j.hare
Recommend Dealer
Yes
Employees Worked With
Adam Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Westside Lexus responded

We're proud to know that Adam and our team at Westside Lexus were able to provide you with a relaxed car-buying experience. We believe in letting the quality of our vehicles speak for themselves! Thanks so much for your review, and here's hoping we work with you again in the future. Enjoy the new ride!

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