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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,150 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,150 reviews

April 03, 2023

Nellie was very helpful in finding the right car for me. Everyone at the dealership is very nice and helpful also More

by CLD9775
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the name but the person who added extended warranty and did the transaction was very nice too
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Apr 04, 2023 -

Westside Lexus responded

Thank you so much for reviewing Nellie and Westside Lexus! We wish you safe travels ahead!

April 03, 2023

Professional, polite, and could not be any more helpful in getting me set up with my new car. More

by g.boe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Westside Lexus responded

Thank you so much for stopping by to review Westside Lexus! We are delighted to hear that your purchasing process went smoothly. Take care!

April 02, 2023

Thank you Shawn for making sure the transaction went smoothly. He was very professional. I recommend him. More

by adaoraikem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Westside Lexus responded

Thank you for the review! We appreciate the kind feedback about Shawn and hope to see you again at Westside Lexus!

April 01, 2023

I was very well taken care of by Alex W and by the Finance group. More

by Lmurthy1105
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarice Schlinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Winnicki
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Apr 03, 2023 -

Westside Lexus responded

We're elated that Alex and the rest of the Westside Lexus Team could welcome you with attentive service! Safe travels, and thanks for the stellar review!

Apr 03, 2023 -

Lmurthy1105 responded

Yes, I look forward to drive my vehicle. Thank you !

April 01, 2023

The purchase and finance were quick and easy. The sale man was professional and friendly and made us very comfortable . More

by vintagefdr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Westside Lexus responded

Thank you for stopping in and leaving Westside Lexus a five-star review! We are happy that you enjoyed your buying experience. Congrats on the new ride!

March 30, 2023

Salesperson was great but not so impressed with finance, options should have been explained better! More

by mattswain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Westside Lexus responded

We are thrilled to hear that our sales took great care of you! However, we are disappointed to hear that our finance team's customer service was not up to our usual standards. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

March 30, 2023

John was very courteous and resourceful during our email, phone and in person communications. The finance manager clearly explained additional offers for expanded coverages. More

by tbclements
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Westside Lexus responded

We're glad to hear John and our finance team provided you with a communicative, informative, and overall helpful experience. We're certainly lucky to work with such dedicated professionals. Westside Lexus appreciates your business and hopes to see you again!

March 30, 2023

Dealership is clean and well kept. Very easy to deal with them and they make it a pleasant experience. More

by a11howard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Westside Lexus responded

Thank you for sharing this positive feedback with the Westside Lexus team! Please let us know if there is anything we can do to improve your experience going forward.

March 30, 2023

We purchased a 2023 RX 350. Jeff called when it arrived and had it ready to pick up. He spent plenty of time explaining all of the features. More

by Rivera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Westside Lexus responded

Jeff and the team are grateful for your support and trust in our business! Enjoy the 2023 RX 350!

March 29, 2023

We had an added coat when we arrived. Almost left but was stopped in parking lot. Final deal was made right More

by gayle.hodnett
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Gifford
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Mar 30, 2023 -

Westside Lexus responded

Thank you so much for your continued support, Gayle! Our team is always happy to help you out!

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