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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,029 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,029 reviews

March 02, 2022

The salesman didn't tell me that the car I bought is not the same package as the one I ordered More

by pei10876
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwar Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2022 -

Westside Lexus responded

This is a concerning review to read. We strive to make the purchasing process go smoothly for our guests and it certainly sounds like there was a miscommunication here regarding your purchasing agreement. I would be grateful to discuss this with you more in-depth, but since I am unable to find your contact information from this review, please consider giving me a call. Thank you. James Breaux - General Sales Manager - 1 (281) 558-3030

March 02, 2022

Tan was our sales representative and was extremely helpful, honest, thorough and provided us with the best car buying experience possible! We highly recommend Tan and Westside Lexus for your car buyin More

by Laurel and Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Huynh
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Mar 03, 2022 -

Westside Lexus responded

Laurel & Bill, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Tan and the Westside Lexus team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

March 02, 2022

My time here was great , Kim and his team got me in what I wanted and helped with any questions or concerns I had. Really great customer service that's goes the distance. More

by dartagnanbrown90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
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Mar 03, 2022 -

Westside Lexus responded

Thank you for the glowing review! We are thrilled to hear that Kim delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Westside Lexus!

March 02, 2022

This dealership has taken excellent care of us and our vehicles since 2005. We have referred this dealership to several family members. More

by ssevans2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
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Mar 03, 2022 -

Westside Lexus responded

Your recommendation of our team means so much to us! Thank you for trusting Westside Lexus with your business, we look forward to welcoming you back again down the road.

March 02, 2022

I was able to select my vehicle online and spent less than a half hour at the dealership. Excellent service. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2022 -

Westside Lexus responded

Mike, thank you for choosing Westside Lexus for your purchase! We are thrilled that our team took such great care of you and earned your positive review. Enjoy the ride!

March 02, 2022

Great dealership, everyone from sales to service has been friendly and accommodating, even the people at the front desk were very helpful, I’ve bought at least 6 cars from them over the years and have always More

by GKASEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
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Mar 03, 2022 -

Westside Lexus responded

We're so grateful for your loyalty to Westside Lexus! Delivering customer-focused care with a smile is always the goal, and we're so pleased to hear all of our departments are delivering. Thank you for sharing how satisfied you are with your Westside Lexus experience, and we hope to work with you much more as the miles add up!

March 01, 2022

John loving made the experience easy during this challenging time … communicated effectively and delivered as promised More

by BOYD7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2022 -

Westside Lexus responded

This feedback is wonderful to receive! Thank you for trusting Westside Lexus with your business, and for taking the time to share your supportive comments about John. Safe travels ahead!

March 01, 2022

The service department employees showed courtesy to the customers. Clean and comfortable service department waiting room. More

by BB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
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Mar 16, 2022 -

Westside Lexus responded

We really appreciate you taking the time to share your positive feedback about our service department. Given the nature of your review, it seems that the 3-star rating may have been accidental, but if there is anything more we can do to make you a happy customer, please feel free to be in touch. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

March 01, 2022

We have purchased 4 cars from Chong Lee at Westside Lexus and have had wonderful experiences with each purchase. We have all our service done by Westside Lexus and trust their service department completely. More

by DPCRAFT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such successful purchase experiences working with the Westside Lexus team. Drive safely in your new vehicle, and we will be sure to pass on the kind feedback to Chong!

February 28, 2022

The experience was organized and efficient. Customer service exceptional. Makes car buying a non stressful event More

by johnson5452
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2022 -

Westside Lexus responded

We are delighted that our team could make car-buying smooth and seamless! Thank you for choosing Westside Lexus and for stopping by to share your feedback. Enjoy your new ride!

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