Woodfield Lexus

Knowledgeable and courteous staff, and quality service. I took my car into Woodfield Lexus for 90,000 mile scheduled maintenance service. My service rep, Tonya, was very courteous and very knowledgeable. I took my car into Woodfield Lexus for 90,000 mile scheduled maintenance service. My service rep, Tonya, was very courteous and very knowledgeable. She explained the services that Lexus would provide and answered my questions in detail. After completing the service, Tonya called me and discussed the results of the maintenance work and inspection. No additional repairs were required. I have not had any issues with my car since taking it to Lexus. Woodfield Lexus did not charge me for unnecessary repairs and they have quality service. They also provided me with a nice loaner car. More

6 Stars ****** I experienced a flash flood earlier this year during an overnight stay in Kearney, NB. Within a span of 10 minutes, the hotel parking lots were inund I experienced a flash flood earlier this year during an overnight stay in Kearney, NB. Within a span of 10 minutes, the hotel parking lots were inundated with water that almost reached my door handles. Luckily I was inside my hotel room but was sickened to look out the window at my 3 month old ES350 in this mess. I made it back home to Schaumburg four days later and Woodfield Lexus was one of my first stops. I had leased several autos from them and always had a great experience but I never expected the unreal level of service I received from these folks.. To shorten a very long story, Jack Rossman spent several days searching the entire country for a similar auto to mine while Dan Rosen did everything he could to make the experience as pleasant as possible under the circumstances. It took a few days, but Jack ultimately located a virtually identical match to my totaled automobile. Had he not found it, I would have been forced to either take a different car (which I really didn’t want) or wait around 4 months for a 2020 special order. Woodfield Lexus arranged to have the car shipped cross-country, provided me with a loaner vehicle in the interim and set my lease payments slightly lower than they had previously been. And the best news for me was the Lexus Financial practice of maintaining gap insurance coverage on their leases so my sole out-of-pocket was a $100 deductible! This dealership and these gentlemen represent Lexus at the highest standard and have my unending gratitude. More

Woodfield Lexus dealership is top notch I purchase my first Lexus at Woodfield many years ago and have continue to find the customer service to be exemplary. From sales to service the level I purchase my first Lexus at Woodfield many years ago and have continue to find the customer service to be exemplary. From sales to service the level of attention to achieving customer satisfaction is outstanding. More

Purchase used vehicle Gilbert Claudio showed excellent customer service. His approach and honesty about the vehicles as well as sharing the info were awesome. He was courte Gilbert Claudio showed excellent customer service. His approach and honesty about the vehicles as well as sharing the info were awesome. He was courteous during the sale. Kudos to Gilbert. Keep up the good job. More

Genuine Customer Care Eugene went out of his way to answer our questions and ensure our needs were met. We’ve worked with some shady car salesmen in the past and Eugene rea Eugene went out of his way to answer our questions and ensure our needs were met. We’ve worked with some shady car salesmen in the past and Eugene really to the time to give us honest feedback even if it wasn’t what I wanted to hear. I appreciated the straightforward, reason based answers - it wasn’t just a guy trying to make a sale. Robert and Lowell also helped me get the most trade in value for my car and reduced my monthly payments to a manageable amount, even though I was upside down on my previous loan. I’m ever so grateful to get out of the lemon I was in and obtain peace of mind with a Lexus certified vehicle. Would definitely recommend to anyone in need of handholding through the buying process. More

Good people selling great cars I just leased a 2019 Lexus RX from Woodfield Lexus and was completely satisfied with the experience. All aspects of the process were fair and professi I just leased a 2019 Lexus RX from Woodfield Lexus and was completely satisfied with the experience. All aspects of the process were fair and professional. Thanks Marty for all your help. More

Excellent service Tammie was wonderful in explaining what was wrong with my brakes. I am not a fan of going to get my car fixed to begin with. So Woodfield Lexus make Tammie was wonderful in explaining what was wrong with my brakes. I am not a fan of going to get my car fixed to begin with. So Woodfield Lexus makes the effort to make me feel comfortable in the process. I love the complementary loaner they provide. My experience was excellent and my car was in great shape the very next day! More

SC430 Convertible My husband and I purchased a used SC430. Great car overall. Wonderful experience with Mustafa and Woodfield Lexus. We would definitely return to purc My husband and I purchased a used SC430. Great car overall. Wonderful experience with Mustafa and Woodfield Lexus. We would definitely return to purchase another vehicle from them but have no intention of ever selling our fun convertible! More

Happy customer:) Was referred to this dealership and had a great experience. Got to trade in my very much loved old Lexus for a new beauty:)) Shopping for a car can b Was referred to this dealership and had a great experience. Got to trade in my very much loved old Lexus for a new beauty:)) Shopping for a car can be stressful, but not at this place. Isaac and Mustafa both were very helpful, very straightforward and answered all my questions. Highly recommend! More

OUTSTANDING The service and attention to detail provided by Rich Palicka - Service Mgr, was and continues to be OUTSTANDING!! I always look forward to making my The service and attention to detail provided by Rich Palicka - Service Mgr, was and continues to be OUTSTANDING!! I always look forward to making my service appointments with him. CHEERS More