21 Alabama Kia Dealers

Very courteous service consultant. - L.BONDS

Very courteous service consultant. Only one technician working so time wasn’t as good as usual. Maybe call next time.

Great! - Rollins3568

Great! He was friendly, helpful, courteous; smiled and was engaging Concerned and made so not only what the appointment was for and reviewed service history to make sure nothing else was needed at this time

I was greeted within five minutes and with a smile. - lovablelin65

I was greeted within five minutes and with a smile. The representative was helpful and friendly.

Since Serra Kia of Trussville isn't an option ill leave - jay

Since Serra Kia of Trussville isn't an option ill leave it here and hopefully someone can straighten them out. I am extremely disappointed with Serra Kia of Trussville, and at this point I’m leaving this review because I cannot get anyone at the dealership to return my calls. When I purchased my used 2020 Ford Expedition, I made it VERY clear during negotiations that I would only make the deal if a powertrain warranty was included. I have the text messages from the salesman to prove it. When we finalized the numbers, the salesman specifically told me in writing: “That's with your lifetime Powertrain warranty and delivery to you.” There was nothing vague about that statement. The lifetime powertrain warranty was represented to me as part of the deal. Now that I am trying to get information about that warranty, I’m being told that I apparently do not have it. Even more frustrating is trying to get someone at Serra Kia to actually address the situation. I have called multiple times and have been transferred to different departments, only to reach voicemail. I leave messages. No one calls me back. I call again, get transferred again, and the same thing happens. I live several hours away, so much of this purchase was handled remotely. That makes it even more important that I was able to rely on what the dealership and its salesman told me in writing. I’m not asking for anything unreasonable. I want Serra Kia to explain why I was explicitly told that my final deal included a “lifetime Powertrain warranty,” but I am now being told otherwise. If there is an explanation, CALL ME and explain it. I would much rather resolve this directly with the dealership than through a Google review, but after repeated calls and voicemails with no response, I’m running out of ways to get someone’s attention. Serra Kia: I have the text messages. I have the exact wording your salesman used included in this review. Please have someone with the authority to address this issue contact me. Jay

The service was wonderful and the service person was very - Cutlass1979

The service was wonderful and the service person was very helpful. We was in and out in good time.

Marty Adcock, Jr. - sharonmcgowan

Marty Adcock, Jr. was exceptional. He went over everything step by step. Marty knows his cars. He is professional and always kind. I appreciate his service.

Excellent people. - murica2u

Excellent people. Professional service. Easy to work with. Very understanding & compassionate. Extremely helpful & patient. Highly recommend.

I’d leave no stars if I could. - blgerbec

I’d leave no stars if I could. In our combined 100 years of car shopping, this is the slimiest dealership we’ve ever run across. Unethical doesn’t do it justice. Was told they were getting the car we wanted and it was just up the road. Sat there watching the parking lot for hours only to find out it was somewhere in Florida and they weren’t getting it until we agreed to buy it. Nothing but lie after lie. They pulled a bait and switch on us. We had been negotiating on an AWD. After we got home, we discovered we had a FWD. Contacted our salesperson and he said he’d do everything in his power to make it right. They have refused to make it right. I got a survey and lo and behold, they had filled it out with excellent marks and forged my signature. I could go on because there was so much dishonesty. Avoid this place like the plaque. we won’t go back for any service work. we will make the drive to go elsewhere.

I was real anxious going in but the salesman, Bryan made - reynoldstina2016

I was real anxious going in but the salesman, Bryan made it so easy. The Kia Store was very helpful and put me in a nice car.

KATIE IMAN VERY KNOWLEDGEABLE /VERY NICE &POLITE WOULD - lonniecook64

KATIE IMAN VERY KNOWLEDGEABLE /VERY NICE &POLITE WOULD RECOMMEND HER TO ANYON BUYING A CAR

My car Genie Christie Mason is the best. - 511graphixs

My car Genie Christie Mason is the best. She was very professional. I would definitely buy another car from her.

The worst dealer ever. - cejcpa

The worst dealer ever. Service dept. will not answer the phone. Five weeks to replace wheel sensor.

Awful experience! - kyarb72

Awful experience!! I don’t know if it was because I was an African American female but I was treated like a criminal. Engine blew on my Kia Optima. (I’m still paying a note on this car). I had a mobile mechanic that that would change my oil and do the little jobs for my vehicle for me. When I was told I needed service records to show that the vehicle had been serviced properly I asked the mechanic who came up with documents created by him. I was told basically that they were all signed the signed the same day but mechanic said they were all printed the same day. I was interrogated about the service records that were not my fault. My car sat from November 2024 until June 12, 2025 with no one wanting to really help me. Long story short I was denied my claim because it was said we didn’t properly service the car. We bought it brand new. My ex husband and I. They even questioned me about me not being the original owner of the vehicle and I had to prove so much to them I became extremely exhausted. I paid $600 to them just for pictures of the engine that they told me I couldn’t see the pictures of what they found. I also asked for proof that my car sat up at the dealership for 8 months and they kept telling me they would email me with it and I still haven’t received it. I need this for the tag because of insurance. Please don’t purchase from these people. They are crooked. My ex husband and I are back together and he’s a veteran that did 20 years in the military and has multiple disabilities. They made him worse because of what we experienced.

I went in wanting a used car and walked out with a new... - Kayla

I went in wanting a used car and walked out with a new car. Mark did everything he could do to make it happen. He was very friendly and treats you like family. We have even became friends. I will definitely go to Mark for all of my vehicle needs. He’s very honest and doesn’t pressure you at all. Not your typical car salesman.

I had contacted Capitol Kia by internet just when I was... - Columbine

I had contacted Capitol Kia by internet just when I was looking for a possible new car. I went out and met with the floor manager and was passed on to a salesman. I told him what I wanted but wasn't sure about a 6 or 4 cylender. He reccomended the 4 cylender because I didn't do that much traveling and it would be less expensive on gas. This was in May and the prices had increased but we didn't know they would be rediculous in that short a space of time. He asked several times if I wanted to trade my pickup in or did I have a down payment i wanted to use, and I told him no, that if something went wrong and I lost my job I wanted to still have a vehicle left to drive. You have to plan for problems like this, so I was. I ended up driving out in a new 2008 Kia Sportage in Blue, just what I wanted. I had to take my mother back with me to pick up my pickup. but I got a new car with Tax Title and Plates added into the loan. It might have been an all day experience, but I thought things went pretty good.

GM would not honor deal agreed upon. Would not repair a... - KIA of Dothan sucks

GM would not honor deal agreed upon. Would not repair a warranty item. Told me it was “asinine” for his people to repair it for the deal we were getting. He let over $20k walk away for what he said was a $700 repair. If he’s not willing to fix a warranty item to get your business I can’t imagine how he would treat you once he has your money. STAY AWAY!!