Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Dealers, sign in to see your Dealer Panel.
The staff they did an excellent job . They kept me... - Helencrayton
The staff they did an excellent job . They kept me informed of what was going on With my car and everybody was real nice and that’s what made me come back to this Kia dealership
Top Reviewed Specialists At This Dealership
I am very happy with with car purchase great customer... - dtannie35
I am very happy with with car purchase great customer service excellent customer service and best buying experience best people to do business with I will always go back
(Update 11-22-20 Its been over a month since the car was... - Detail man
(Update 11-22-20 Its been over a month since the car was paid for in full and we have the title in hand for the car and according to mac macmillan the deal had to be funded before the birddog fee could be paid. there was no bank involved in the deal.I still have not received the birddog fee or seen any proof that i ever will so all yall tell me me what everyone thinks about this xxxxxxxx)On oct.19th 2020 I called Mac Macmillan at the kia store and told him my daughter amber was wanting a kia forte and said come on down and he would get her in one.so I take her to meet mac and look at cars after her looking and finding a few she liked we sat down and talked with mac and then told him she would be back that afternoon or the next day and get one of his business card and start to leave and he tells me if she buy a car from him he would make sure I get a birddog fee for bringing her to him so she goes back the next day and buys a 19 forte from him and on my way home from work I stop by and tell him I appreciate him for taking care of her and getting her in the car she wanted and he again tells me he going to get me the birddog fee for recommending him to her for buying a car well I'm going to tell yall after 3 weeks of his lies about it. I decided it was time to let everyone I know know not to trust him and I will never recommend anyone else to buy a car from him since he will lie and not do what he promises
I purchased a car here and they were very underhanded... - rondas84
I purchased a car here and they were very underhanded about adding $4000 worth of warranties that I did not want and set me up with 72 month financing instead of the 66 I asked for. I told them I wanted the paperwork corrected and the warranties taken off. I have called and emailed for weeks with no response and I have not received any information from my financing company about my bill so my payment will probably be late affecting my credit further. They did 4 hard inquiries to my credit when they advertised no credit checks! Horrible horrible company... Wish I had never stepped foot on their lot!
Serra Kia made the process of buying my 2021 Telluride SX... - weekleybecca
Serra Kia made the process of buying my 2021 Telluride SX very seamless. My salesman, Joey Bibb was VERY knowledgeable and notified me immediately when a model was arriving that I was interested in... when we realized the top of the line model was actually in my price range, he and his manager worked hard to give me the best deal and I walked off of the lot with my Telluride that same night. Not only was everyone extremely friendly, but they explained every aspect of the process and made sure I was comfortable with what I was purchasing (sales manager Andrew Johnson was also wonderful). I highly recommend purchasing a vehicle from Joey Bibb of Serra Kia Gardendale!
Buyer beware. I bought a new Kia from this dealership and... - Jameson Carr
Buyer beware. I bought a new Kia from this dealership and had a pretty terrible experience. Placed an order for a new Telluride in November 2019 having negotiated to pay MSRP of $45K. After waiting for the order for the new vehicle to be fulfilled, we were contacted by the dealership to pick it up in March 2020. After showing up (we live in Atlanta), the base price of the car they’ve marked up $1,000 above MSRP (I later found the car sticker denoting the same folded up in the glovebox) and a $5,000 ‘dealer prep fee’. Google ‘dealer prep fee’ and you’ll find it’s a completely bogus line item to pad margin (confirmed by their GM, Josh Bottoms).
Additionally, the sales guys were completely incompetent - couldn’t answer basic questions about the vehicle without further assistance, e.g. oil change frequency.
I’d suggest avoiding these clowns and finding a reputable dealership to purchase from. Good luck!
What a wonderful and helpful dealership to work with!... - Edj2294
What a wonderful and helpful dealership to work with! Lamar was so incredibly helpful and he really made sure to get me in the right car! I am a returning customer and I will continue to be! Nothing but great things to say about this place and Lamar! Thank you again for such a great experience!
Great service! - Wray13
Lucas B helped us get the car that we wanted at a great price! He was very friendly! I would recommend! We are very happy!
On our way to Florida for vacation our Kia Sportage broke... - Brenda11
On our way to Florida for vacation our Kia Sportage broke down. We were able to drive it to this Kia dealership. We were approached by Michael Bramlett! This guy went above and beyond to help us! He even drove my husband to a rental car place so we could get back on the road. He was amazing!! He said it's just that Southern hospitality lol...They even had our car fixed and waiting on our trip back home. They even took care of our rental! I'm glad we had the chance of meeting him! Thank You again Michael Bramlett!! We will never forget that Southern hospitality from you!!
Absolutely fantastic. Friendly and extremely... - Kia4Me
Absolutely fantastic. Friendly and extremely knowledgeable team—not pushy but there to assist. Phillip H and Matthew M along with Chris gave A1 service and helped put me in the best car for me.
Easy to work with quick service.Then didn't have car. On... - ninja
Easy to work with quick service.Then didn't have car. On lot got it with 300 plus miles. Told them on title put me and my wife. They where in such hurry to make sale they forgot and would not correct situation. Giving excuses well we need both names on titles for my wife is handicapped and the state of Alabama won't transfer our old tag to new car cause brew baker motors wanted a sale well never again. On top of all this left that night to show family no floor in back or any matts.
Bad all around experience worst of all dealers hips ever
GM would not honor deal agreed upon. Would not repair a... - KIA of Dothan sucks
GM would not honor deal agreed upon. Would not repair a warranty item. Told me it was “asinine” for his people to repair it for the deal we were getting. He let over $20k walk away for what he said was a $700 repair. If he’s not willing to fix a warranty item to get your business I can’t imagine how he would treat you once he has your money. STAY AWAY!!
Stay away from service dept!!!!!!Worst.experience.ever. I... - Carole.alverson
Stay away from service dept!!!!!!Worst.experience.ever. I don't think i've ever wrote a bad review before but, if i can help save one person from this bs, then boom here ya go. Long story short 6 weeks they had my car 6 WEEKS, and costed me 3k. The Car wouldn't start so we had it towed to kia. Service dept called few days later and said they figured out the problem, car was good to go. Then he says but, your radio won't turn off, was that happening before? said nope that's a new one. He then stated that it was where we jumped the car off,( it's a hybrid, curse me for wanting to reduce my stupid carbon footprint) I said i know you can't jump hybrids under the hood, he said well the tow truck did it. I said nah the tow truck driver knew not to and he loaded it up and brought it straight to kia without getting under the hood or the trunk. Didn't hear anything on the car for a week, so i called, was told my tech has been working for kia 22 years and he can't figure it out and he is on the phone with kia head quarters going back and forth trouble shooting. Said ok cool text me, keep me updated. Another week goes by, nothing. I call again they tell me the service person that i had been talking to was no longer there and he was suppose to have called to asked if they could run a 230 dollar diagnostic. I said well i'm kinda screwed here so run it. Got called back wasn't what they thought, but they knew now and that is was ganna be a 800 dollar part. Once again what can i do? So order the part dude. Didn't hear anything for awhile again. So called they said oh your part came in should be thursday. waited for a call back, text, e-mail, carrier pigeon. Heard nothing so i called back on a monday. oh your part got her saturday we are ganna have it till at least wednesday. I mean why not they had it over a month by this time what's 2 days? Got a text that same day which was 8/31/20 car should be ready tomorrow by 5:30 after all, omg awesome and a day earlier than expected!! Then asked if price had been discussed, said no sir only the 230 diagnostic and the 800 dollar part you told me. He said ok its $3200.00.... wait. What? Ok once again what can i do but shell out the 3k and die a little inside. So next day Called at 4:30 was told the finishing touches were being done and it would be good to go at 5:30! In route to kia got called at 5:20 (guess who) now car wasn't ganna be done after all. Said ok, cool(I was only half way through an hour drive to kia),said yah just let me know didn't hear anything so i called 9/8/20 and they said the car was finally ready!!! After 6 weeks! So get there to get the car and ask what did 6 weeks and $3,000 dollars get me? Like seriously i just got to know! This xxx car is worth like 4k on a good day and I'm being generous. I mean muddy paw prints, nephew spilled an entire bottle of formula back there, multiple coffee stains, hit a door on memorial parkway. list goes on man. Looked over the summary there was a battery i never approved and while looking at the rest of the bill i was informed by the service manager that whatever agreement i had with "charlie was not their responsiblity" i asked the service manager what would he do without a car for 6 weeks? How would he manage? Honestly would that not complicate your life a little? He said honestly i'm prepared and have an extra car. I however, suck at life and do not indeed have a backup car. So dear sweet merciful jesus stay away from this place! At least if you need auto repair. Cause for all i know 3k is a good price but no one took the time to say it's this much because of this or that. I just had a poor girl working the counter looking confused as xxxx not knowing what is with this "karen" and then a service manager saying it was his predecessor's fault. Good luck friends.
Oil Study - Pammcl23
Until this experience I would have given this dealership service department a good rating. But, the way I have been treated is unacceptable. If I could give the cutomer service less that 1 start I would.
I was in for an oil change in October 2019 and end of November my car was out of oil. This was the first time it had ever burned oil that way and it was emitting an awful smell. I called the dealership and I was told I would need to participate in a 3,000 mile oil study and visit the dealership every 1000 mile. I went in first part of December to get it started. They didn't give me any paperwork but I didn't think much about it. At that point I trusted them.
I just visited for my 3rd test and was at first told I had to come back 2 more times. When I explained the situation they then said I had to return once more and they had no record of my December visit. But, they did show that it did not meet the criteria in the Jan visit. If they had apologized and just said it was an error I would have been irritated but okay. Instead, the young lady treated me as if I were either lying or stupid. She continued to insist that the January visit was the start of the first 1000 miles. There are several reasons that prove they were not being truthful but I won't go into those.
They did not give me any paperwork when I left so I returned and and requested it. Then, I called the service manger and he was very nice and said he would look into it and would call me the next morning. When I did not hear from him I called and left a message the next afternoon to give him the benefit of the doubt. I still have not heard from him.
I have no choice except to continue with this study or start over with another dealership. Not only is this inconvenient, but you will spend at least 1 1/2 to 2 hours every time. My car has failed 2 of the three test and now I have to go back and leave the car for a whole day. I would not mind the inconvenience if I thought they would take care of the issue. I feel like they are doing everything they can to avoid responsibility.
THEY SOLD ME A LEMON AND WILL NOT TAKE RESPONSIBILITY!... - Cyndi
THEY SOLD ME A LEMON AND WILL NOT TAKE RESPONSIBILITY!
I bought a 2013 Juke Nismo a few weeks ago from Gunther without an extended warranty. I am having a lot of issues. It started shaking and experiencing a delayed shift on my way home from the dealership.... I thought it was the transmission. It has done so ever since. My brother spoke with the sales manager, Tony, who advised us to bring the car back for them to look at it. I paid $300.00 to have the car transported back to Team Gunther because I was afraid I’d be stranded on the side of the road alone between the town I live in and Daphne if I drove it. I live an hour and a half away. Casandra drove the car while it was there (about a week) and I was told by Trevor that the only thing wrong with it was that the tires didn’t stick to the road upon acceleration because it is a small SUV. (Many people that I spoke with about that thought it to be laughable). I didn’t find it funny at all and told Trevor he was a liar. It was 100% impossible to drive the car and not know there was a major issue. Since then, I had the engine mount replaced because it was broken, but it didn’t help with the shaking. My next repair will be an axle. I hope that helps with the shaking. Also, my battery and brake lights come on after a few minutes of driving it (indicating issues with the transmission according to google) and it dies on me. In addition to that, after adding premium gas (which is recommended), it started skipping and the service engine soon light came on. After posting this to the Gunther's website I received a reply from Team Gunther saying that the Service Department had left me a voice message and was awaiting my reply. So, I called them and they said if I brought the car up there, they would look at it, again. So, I replied to Team Gunther with this, "So, my question is, if I pay another 300.00 to get it back up there will my experience be any different? And are you going to take responsibility for the issues since they began on day one (or before day one)? I would like a detailed response please."
I never received that response.
THEY SOLD ME A LEMON AND WILL NOT TAKE RESPONSIBILITY! THE SERVICE DEPARTMENT IS INCOMPETENT OR DISHONEST ALONG WITH THE SALES DEPARTMENT.
I had contacted Capitol Kia by internet just when I was... - Columbine
I had contacted Capitol Kia by internet just when I was looking for a possible new car. I went out and met with the floor manager and was passed on to a salesman. I told him what I wanted but wasn't sure about a 6 or 4 cylender. He reccomended the 4 cylender because I didn't do that much traveling and it would be less expensive on gas. This was in May and the prices had increased but we didn't know they would be rediculous in that short a space of time. He asked several times if I wanted to trade my pickup in or did I have a down payment i wanted to use, and I told him no, that if something went wrong and I lost my job I wanted to still have a vehicle left to drive. You have to plan for problems like this, so I was. I ended up driving out in a new 2008 Kia Sportage in Blue, just what I wanted. I had to take my mother back with me to pick up my pickup. but I got a new car with Tax Title and Plates added into the loan. It might have been an all day experience, but I thought things went pretty good.
Certified Parts and Service Specialist
Serra Trussville Kia