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Timely and informative. Great environment to wait in.... - grauntrob
Timely and informative. Great environment to wait in. Highly recommend their service dept. Great expierence.
Top Reviewed Specialists At This Dealership
General Sales Manager
Certified Product Specialist
Great service and very friendly. Went in for an oil... - carolinakat86
Great service and very friendly. Went in for an oil change and came out with a new car!
Mark Cook is not the salesman everyone makes him out to... - customcut4
Mark Cook is not the salesman everyone makes him out to be...overall this dealarship ,has issues..will give your personal business to others...n
I felt this dealership was awesome. Been to others and... - maggy.mae31
I felt this dealership was awesome. Been to others and did not like them at all. Lefty very happy , still undicided but close, almost there .
This dealership is the absolute worst they misquoted... - Candijp3
This dealership is the absolute worst they misquoted prices to me overcharged me tremendously! Very unsatisfied with my experience the old owner were so much more professional the only solution I received from the GM Ken Stark was that they would work better on their delivery of quoting prices and a discount on my next visit…And being told by the service manager Jarvis Cummings that he was the only manager working at the time before Mr. Starks appeared only for them both to blame the new employee Lakin Collier for the misleading of prices when she in fact got up to ask for help twice while
I was in the office they have awful customer service and are crooks I don’t recommend this business so sad to say when they were once one of the best before the new ownership. I was quoted $250 by mouth and email to get in the office to be charged $315 for a oil change and diagnostic test and $52 in miscellaneous charges $224 in labor $25 in parts $0 for oil gas and lube but my visit was for a oil change and diagnostic test and my receipt says I paid in cash when I in fact paid by card my experience was awful I left the office feeling robbed and lied too!!
I do not recommend you to take the car over there they’re... - Bikila1591
I do not recommend you to take the car over there they’re gonna overcharge you with diagnostic and repair And they got horrible horrible customer service seems like they don’t really care about overcharging people
Tried several times to get a live person to contact via... - dave
Tried several times to get a live person to contact via email. All I got was several automated messages as well as a fictitious chat line person. Unless you supply your name and number so they can personally apply sales pressure, they will not respond. I have tried to get a response to my email inquiries but only get ]automated responses. The chat line is a joke, it is nothing more than a way to gather your personal information
Not s good start for someone looking to purchase a car that is close to a $40,000 price tag.
I was very pleased at how attentive everyone was. Shaft... - Christy
I was very pleased at how attentive everyone was. Shaft was a great salesman and I am glad I got to experience with kia. Thank you guys
Had a pleasant experience and my sales person Harvey. He... - bmwalker
Had a pleasant experience and my sales person Harvey. He was was super friendly and wanted to help in any way possible! Ben one of the managers was very pleasant as well. Very happy with my 2021 Kia Sorento and the experience I had!
Tried to contact for oul change appointment 6 times in... - Djcarr210
Tried to contact for oul change appointment 6 times in three weeks no response. Finally Kia outside service 45mins on phone. Finally got code for local service not dealer.
The service department receptionist hung the phone up... - mjmagazzu
The service department receptionist hung the phone up while I was trying to make an appointment to get the headlight fixed because I work at night which is a safety issue and traffic violation. She said that I could not wait in the lobby since there are Covid restrictions, which I understand but she was rude about it and hung up the phone. WHAT professional does that? WHAT employer puts up with that? Since when do companies not have customer satisfaction? The Worst experience EVER! This Kia vehicle also has other issues with it like the drivers window goes down at random. The USB port for android auto has never worked. I wish I had done my due diligence and read the reviews before purchasing from this dealership.
GM would not honor deal agreed upon. Would not repair a... - KIA of Dothan sucks
GM would not honor deal agreed upon. Would not repair a warranty item. Told me it was “asinine” for his people to repair it for the deal we were getting. He let over $20k walk away for what he said was a $700 repair. If he’s not willing to fix a warranty item to get your business I can’t imagine how he would treat you once he has your money. STAY AWAY!!
On our way to Florida for vacation our Kia Sportage broke... - Brenda11
On our way to Florida for vacation our Kia Sportage broke down. We were able to drive it to this Kia dealership. We were approached by Michael Bramlett! This guy went above and beyond to help us! He even drove my husband to a rental car place so we could get back on the road. He was amazing!! He said it's just that Southern hospitality lol...They even had our car fixed and waiting on our trip back home. They even took care of our rental! I'm glad we had the chance of meeting him! Thank You again Michael Bramlett!! We will never forget that Southern hospitality from you!!
I had contacted Capitol Kia by internet just when I was... - Columbine
I had contacted Capitol Kia by internet just when I was looking for a possible new car. I went out and met with the floor manager and was passed on to a salesman. I told him what I wanted but wasn't sure about a 6 or 4 cylender. He reccomended the 4 cylender because I didn't do that much traveling and it would be less expensive on gas. This was in May and the prices had increased but we didn't know they would be rediculous in that short a space of time. He asked several times if I wanted to trade my pickup in or did I have a down payment i wanted to use, and I told him no, that if something went wrong and I lost my job I wanted to still have a vehicle left to drive. You have to plan for problems like this, so I was. I ended up driving out in a new 2008 Kia Sportage in Blue, just what I wanted. I had to take my mother back with me to pick up my pickup. but I got a new car with Tax Title and Plates added into the loan. It might have been an all day experience, but I thought things went pretty good.
Chevis at Julio Jones Kia treated me like a family... - Kelley
Chevis at Julio Jones Kia treated me like a family member! He gave me everything I asked for and more. During a difficult time in my life he made a situation easy and relieved stress from my day to day life. I am so grateful for him and his care!
Great service! - Wray13
Lucas B helped us get the car that we wanted at a great price! He was very friendly! I would recommend! We are very happy!
Certified Parts and Service Specialist
Serra Trussville Kia