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A very helpful dealership - jdsc265
After deciding I wanted the new Telluride, I wanted a dealership close to my home and decided on the Trussville location. From the very beginning everyone was very quick to answer and get back with me on any questions I had. My salesman, Contarus, was great to work with along with everyone else in the sales and finance offices. I'm very pleased with how everything worked out and with my new car.
Top Reviewed Specialists At This Dealership
Customer Relations Specialist
Reg service. Was very pleased as always. - Lynne
I am always secure in the fact that the service dept will check everything and if a problem is found, they call right away and explain all. . I depend on them and they have never let me down !! I love my Kia !!!
Oil change - 2MKLGRLS
Jarvis, Travis, Tim, Josh, Kyle & Heath did an excellent job on my automobile. All I had done to my Kia Forte was an oil change.
Online Purchase - kswanson82881
My wife and I looked for weeks for the perfect car for the perfect price. We drove down from Chattanooga to seal the deal. We would have paid more, but didn't have to. The sales team were so nice and polite, we enjoined the ride home. We didn't by a Kia, but we did buy what we were praying for. Oh, and we purchased a warranty.
Great service - ashley.k92
We were looking for a Kia telluride and so I looked around at all the dealerships. Alot of them weren't willing to negotiate price over the phone but I wasn't willing to drive 3 hours away without knowing the numbers. Serra Kia gave me a great price over the phone and sent me pictures and answered all my questions and we drove 3 hours to get it the next day. Overall a very good experience.
Kia Certified Product Specialist
General Sales Manager
Great Sales person. He knows how to make people feel... - Tehillahsings
Great Sales person. He knows how to make people feel comfortable, he’s knowable about the cars and most of all, he’s patient (I couldn’t make up my mind).
Thank you Jason
Certified Kia Sales Specialist
My experience by Teresa - TeresaL
Exceptional group at Brewbaker Kia. David, Tye, Bill (Stokes & Michael (Tiny) are amazing people. These 4 individuals together, and as a while made me feel like one of the family. I enjoyed talking and working with them all. Each one of them played an important part in the purchase of my Nee 2018 Kia Soul+. Thank you to them all for the roles they played in my purchase. They will all be very special to me and I would recommend this location to anyone. These guys are the best of the best !!! Thank you again Brewbaker Kia. Go see these guys, they’ll help you find EXACTLY what you want and exactly what you are looking for, no matter where it may be. ????
Great service! - Wray13
Lucas B helped us get the car that we wanted at a great price! He was very friendly! I would recommend! We are very happy!
Fantastic Experience! - Tbailey
Tj was awesome. He contacted me after I sent in an inquiry online on my Jeep Wrangler. We scheduled an appointment for the following day to come test drive it. He had it pulled out ready to go, we took a spin and were ready to buy. Zero Pressure. He answered all of our questions that we had. from the time we pulled up to the time we left with the keys, we were there for less than 3 hours. Could not have been happier with him and the finance department!
Great Experience - DaniM90
I had a great experience. They made it easy and were very helpful. They got me what I needed and were not pushy at all.
Excellent Service - Shonah Monique
I was looking for a car for my son and found one at Team Gunther Kia. Richie Peak contacted me and addressed my inquiries. We arrived at the dealership to see the car and complete the necessary paperwork. Richie greeted us and went over everything with us and went over the features of the car with my son. Everything was a smooth process and we were out of there with the car in a very short amount of time. We were very satisfied with the sales and finance experience. Thanks again for the hospitality and great service.
My name is joy towery...I purchased a Kia Soul about 6... - Joy lemley Towery
My name is joy towery...I purchased a Kia Soul about 6 months ago...I have had nothing but trouble since the purchase...they sold me a maintenance agreement with my regular warranty...I did not realize this so they told me are are not reimbursing my 2000.00 dollars
This dealership flooded my car due to a faulty repair! - JB
I honestly loved my Kia Forte, which I purchased new from Dean McCrary in April of 2014. Never had any mechanical issues, always felt it was a safe, reliable car that did everything I needed it to do. I took great care of it and had all the scheduled maintenance done at this dealership. This spring I started finding unexplained damp or wet spots and actual MOLD growing inside of my car, on the carpeting underneath the driver's seat and back seat floor board. Then I found more inside of the trunk. After the dealership inspected it, they stated water had leaked into the trunk due to a factory defect. Apparently water was getting inside the trunk from the tail light assembly. Initially they had even stated that this was a 'wear & tear item' and tried to bill me for the repair?! I googled the leaking trunk factor in a Kia Forte and yes, there are numerous cases just like mine. This was NOT a new thing to Kia! I left my vehicle with them for the 'recommended repair' that same day. They were also supposed to clean the mold from the carpets. (They did not.) This faulty repair only made the issue far worse, and my car was FLOODED by water two days in a row due to heavy rains the weekend after I picked it up from them on Friday, April 26th. The carpet was completely drenched and over 2 gallons of water were removed via a shop vac for two days consecutively. Water from the leak came in through the trunk, traveled underneath the back seat and drenched the carpeting. I made photos of everything and emailed them to the service manager. The car smells of mold and there is visible mold as well. The trunk had mold visible on the side walls, in between the back seat and trunk and also underneath the carpeted mat & rubber mat that covers the spare tire area. There are also visible rust spots forming in the paint that have yet to be addressed. All of this water damage occurred nearly 3 months ago. (The 'repair' was done the week of April 23rd, 2019) They still have my car in their shop as of today, July 16th! The service manager barely communicates and does not respond to calls and very rarely to emails. The local dealership wants to blame Kia Corporate for a factory defect. Kia Corporate is stating that this is a poor workmanship issue, & the local dealership is 100% responsible...So nothing has been resolved. I have repeatedly ask for a list of what is being replaced, such as the carpet, floor mats, back seat, any rust that needs to be addressed, mold removal, any electrical or mechanical parts that have been affected by the amount of water that has flown into my car...NO response. I am beyond disappointed and actually quite shocked at the way this has been handled. The car is ruined by water damage, and the service department which I had trusted for 5 years to do every single service needed on my car will never again regain my trust. It is now July 16th and this issue has been ongoing since April 23rd. Lack of customer service and lack of competency have ruined not only my vehicle, but the entire experience of owning a Kia for me. How can a dealership literally flood my vehicle and not expect to be held accountable for the undeniable damages? I requested a buy-back on this vehicle from Kia. There is no chance of me trusting this vehicle is going to be restored to it's previous condition and no way I will ever trust that it will not have issues in the future as a result of the water damage. It would be the only fair resolution and yet I get no response. This is outrageous & negligent, to say the least. Avoid this dealership!
I had contacted Capitol Kia by internet just when I was... - Columbine
I had contacted Capitol Kia by internet just when I was looking for a possible new car. I went out and met with the floor manager and was passed on to a salesman. I told him what I wanted but wasn't sure about a 6 or 4 cylender. He reccomended the 4 cylender because I didn't do that much traveling and it would be less expensive on gas. This was in May and the prices had increased but we didn't know they would be rediculous in that short a space of time. He asked several times if I wanted to trade my pickup in or did I have a down payment i wanted to use, and I told him no, that if something went wrong and I lost my job I wanted to still have a vehicle left to drive. You have to plan for problems like this, so I was. I ended up driving out in a new 2008 Kia Sportage in Blue, just what I wanted. I had to take my mother back with me to pick up my pickup. but I got a new car with Tax Title and Plates added into the loan. It might have been an all day experience, but I thought things went pretty good.
Certified Parts and Service Specialist
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