Teddy, made me feel like Family - Ssaucedo
I not once felt like a number, I was treated with such care!!. Teddy doubled checked that I was happy with what he was offering.
Great - Ctg14
Taylor was great. He’s quick and to the point and makes you feel comfortable the whole time. Andrew Garcia was friendly and cool way to end the deal. I appreciate everything Taylor and the Kia family did for me.
Excellent customer service, friendly and fast. - Amandaford1978
I was hesitant to trust a dealership in my new car purchase. My credit score is low and it is taking forever to get it built up. I recently tried getting approved for a car at a different dealership and was initially approved. I drove the car for a week only to get a call from the dealership a week later to tell me my loan was denied and I had to bring the car back. Still desperate for a newer, used vehicle, I went to Serra Kia in Gardendale and was approved quickly, however, the only downfall was that I didn't have many options of vehicles to choose from with my credit score. The salesman was very nice and helped me tremendously in understanding the process, considering I am absolutely ignorant about car purchasing. Even though I wasn't able to have the vehicle of my choice, I am very pleased with the vehicle I was approved for. I am very indecisive when it comes to buying anything, but I was able to drive the vehicle home over night to get a better feel of the vehicle and help me make up my mind, which was great! I brought it back the next morning and closed the deal! I am so happy with my slightly used 2016 Mazda 6 with low mileage! It is actually much nicer than the Nissan Sentra i had to take back to the other dealership. Oh and my 3 young children had to sit through The whole ordeal and even though they were getting a little restless, they were treated great and I think they made friends with a few of the salesmen there. The only reason for the 4 star rating is because the payments were a little higher than i wanted and I wasn't able to have MY choice in which vehicle I wanted, but I don't think that is any fault in the dealership, just my credit and the loan company. I am still completely happy and excited about the vehicle I was able to get.
Top Reviewed Specialists At This Dealership
Kia Certified Product Specialist
Awesome - satisfieddad
First of all the salesman was incredible very patient. We looked at several different cars over a week span. He was very respectful of our budget and work very hard to find cars within that budget. The finance staff was absolutely incredible. They work their tails off to get us the numbers that we could afford. After our last visit we were just going to accept the fact that they couldn't do anything for us but the following Monday I received a phone call from the finance department and we went back and forth a couple of times and they finally got the numbers that we could afford. They did not want to quit until they put us in the car that we wanted. Exceptional service and exceptional values.
Certified Sales Consultant
Great Service - Billy101
Me and my wife bought a 2016 Kia Soul. And Wayne Mcpherson was our sales person. He is a very good sales man. He makes sure your happy with the vehicle your getting before you sign the paper work. We recommend him to anyone who is looking to get a new car. From Billy Robinett
Wonderful experience. - Like my new car
It was a great experience. No pressure. Great selection. Got a good deal. Everyone was nice and knew what they were doing. All questions were answered.
Best dealership around!! - Kcgal79
Good down to earth people!! Went to a lot of dealers,but the people at brewbaker kia were the reason I went back!! Special thanks to David Mooney!! Purchased my first brand new car because of him
Service department - Rochelle
Went into the Kia store in anniston Alabama for a oil change the young man that help me was the manager he was wonderful to me he checked my tires I was under the impression that I would have to have rotate and balance done but as he looked at my tires he was very honest with me and informed me that it wasn’t necessary to have it done at the time.
My appointment time was at 10:30 am
when I got there I was service right away I had a wonderful experience at the Kia store.
RUDE, UNHELPFUL STAFF - LostOurCar
This dealership has the most rude, unhelpful, incompetent staff I have ever dealt with. In the beginning we we're pressured into buying an overpriced vehicle from a just as incompetent loan company with an outrageous interest rate.
Pay on the vehicle for 19 months and one day it just died. It was towed to the dealership and it was checked out and determined it had a blown motor due to our not maintaining the vehicle. My husband would not work 70 hours a week and not maintain the vehicle hisself or at all after paying payments and insurance on the family vehicle. I have never been so humiliated in my life by these people. I have 2 children and I'm disabled and my husband is the only one working. Long story short, we had a warranty and they will not honor it because we are at fault for not changing oil. However, my husband did 4 times in 18 months but there was still sludge in the motor. The car never gave a warning at all. Now our family hasn't had a vehicle in almost 6 months and we just received an estimate 2 weeks ago for $7500. Who on earth has that kind of money at one time? I have called and emailed countless times to countless people. They are to busy wearing them chairs in their office out. The young lady that answered the phone was the only half way nice person.
Be Careful when you buy here - Nate_nonyabusiness
I bought a brand new 2014 Kia Sorento AWD from University Kia. So let me say the buying experience here was as good as any other place I've purchased cars. They weren't too pushy and with a little fore-knowledge they were easy to haggle with. Here's my issue, I paid over $1000 dollars in authentic Kia accessories that I bought the same time I bought the car and had them installed by the dealership. Now here I am 58,000 miles later and the wiring harness that goes with the trailer hitch I purchased has burned out. Instead of installing an authentic Kia part, the ########'s at University used aftermarket parts so now they're not warrantied. Now I'm stuck with a couple hundred dollar repair bill for something that should be covered by the bumper to bumper warranty but isn't because they didn't install what I payed for. Now I'm dealing with Kia customer service to try to get this resolved. Just please be careful when you buy here so you don't get screwed like I did.
New Vehicle! - 1908pretty
Really appreciated the help & service from Toneet. She was really interested in making sure everything was right for me & my budget! I wasn't even sure I get could financed at all with something I could afford but Kia of Hattiesburg helped me thru the process'
Terrible Service - Lauren Templeton
I bought a car from here and not even after owning it for three weeks, it broke down on me. They told me I should have bought a warranty but was never offered one to begin with.
I had contacted Capitol Kia by internet just when I was... - Columbine
I had contacted Capitol Kia by internet just when I was looking for a possible new car. I went out and met with the floor manager and was passed on to a salesman. I told him what I wanted but wasn't sure about a 6 or 4 cylender. He reccomended the 4 cylender because I didn't do that much traveling and it would be less expensive on gas. This was in May and the prices had increased but we didn't know they would be rediculous in that short a space of time. He asked several times if I wanted to trade my pickup in or did I have a down payment i wanted to use, and I told him no, that if something went wrong and I lost my job I wanted to still have a vehicle left to drive. You have to plan for problems like this, so I was. I ended up driving out in a new 2008 Kia Sportage in Blue, just what I wanted. I had to take my mother back with me to pick up my pickup. but I got a new car with Tax Title and Plates added into the loan. It might have been an all day experience, but I thought things went pretty good.
I have rated this dealership as very bad. My experience... - gmoret
I have rated this dealership as very bad. My experience was that I was asked to bring my car back after having it for almost 4 weeks. I had been led to believe that I owned this car. I had transferred my tag, bought insurance. I was told that the financing was not approved, that I needed a co-signer. I just don't understand, how I could be told that I owned and car and then that I don't.
Senior Sales Associate
Senior Sales Consultant