Smooth transaction - Deb
Just bought a new Accord from Stephanie Sanders and she made the transaction smooth and easy - and I think she gave me a good deal. I’m very happy with Honda. Everyone was friendly and helpful. They took extra time to explain all of the new tech to me. Carl Howerton was super nice and helpful when Stephanie was busy. Jaylee Kelley was very friendly and helpful too - He patiently explained all of the new tech so that I could understand how to use it. I don’t remember the finance manager’s name but he was super nice, too.
Top Reviewed Specialists At This Dealership
Easy and fast+ best deal! - Jim Fotioo
Easy to deal with. No hard sell! Lowest price I could find in the state. In and out with the new car in 30 minutes. Very friendly staff!
Internet Sales Manager
Thank You - ADAMS.ZACHARY91
Our dealer Jeremy greenwood was very helpful. He was able to find us a great car that fit our budget. Our finance advisor Seth was very friendly and informative. Overall we were very pleased with the quality of service.
Overall good buying experience - Vanna16
The salesman we worked with was very helpful. Good experience wjrh buying our new Honda CR-V. The dealership met all of our expectations. Will recommend highly to others.
Excellent! - thomasr1950
Whether you are buying a,new car, shopping for one,lookokng around. Give Russell's a chance, you wont regret it. They are upfront, genuine & no runaround.
If you need service, the Service is excellent as well. They don't do anything to your car without your permission. They tell you prices up front, nothing is hidden.
Poor Customer Service... Steer clear - Tylerm21
I would steer clear of this dealership at all cost. Worst customer Service... Wife called to make an appointment to have her tire repaired under Road hazard, was told they don't do appointments but we live an hour away. She insisted and was told by 3 people we don't have road hazard. I know for a fact we do...finally after the fourth person they apologize and schedule our appointment. Tire is not repairable so they want to replace but don't have the tire in stock. They offer another tire but service tech says he would reccomend replacing another tire to keep treads the same but won't road hazard the other tire. So they want us to pay for a new tire we don't need. Wife asks for a loaner until they can get the tire but they don't have one and refuse to get a rental. So they tell her to sign a waiver and drive on the donut which we refuse because the wife drives 60 miles a day. They know driving on a donut is dangerous which is why they wanted the waiver signed. Someone in the service department Todd or Tedd basically told my wife to leave and figure out how she was getting home. Unacceptable. We were told since we didn't buy the car there they couldn't help us. This will be our last Honda.
Don't trust a used car salesman - jkmontgo
Long story short we were in the area for the weekend and checked out a used mini van. We weren't sold on the van so walked on the 3rd or 4th offer when it was wasn't near our price range. About an hour after we left and were back to my family's home 70 miles away they contacted me with an offer we liked. Given that they continually said we were very lucky to get a 60 month term loan we assumed it was a great offer. They failed to mention that it was actually a 72 month term and turns out to a worse deal then the one we walked out on. Given, this is on me for not reading the contract when they delivered the car, another 500 bucks they charged us and come to find out ORR says it does free deliveries. We were having my son's birthday with my family when they delivered the car so I was distracted when we signed the contract and that the term length was printed right on top of other words so you can barely read it as is. To top it off they said it would be detailed but when I went to take out the seats to vacuum I realized it they had just done a light surface clean and actually vert disgusting! I have detailed 100's of cars, boats, and planes and this was one of the worst. I have spent over 12 hours trying to get this van clean. ORR should be extremely embarrassed because this van shouldn't have even been on the lot this dirty, especially having a couple days notice that we were coming to look at it. So these people took advantage of our situation and we got played because we were in a hurry. Please go to a different dealership and don't trust ORR!
Incompetent - Shfax
Terrible dealership. I was in contact with the "internet sales manager", Kio, for 3 days. On a Thursday afternoon, I informed her that I would be in when they opened on Friday morning. We had already discussed price and that I was visiting the dealership from out of town. I arrived about 5 minutes before the dealership opened, a young sales guy greeted me and asked what I was interested in. I informed him that I had scheduled to look at a specific vehivve, he said the vehicle was not on the lot and that he thinks a customer borrowed it. 10 minutes later he said that the vehicle was on the lot, he went to get it when he pulled up it had leaves and dirt all over it. I test drove it, there were over 33k miles on it, but it was advertised as CPO with only 22k miles. I was ready to purchase. As I was waiting on a finance manager to become available, the internet sales person, that I had spoken with in the days prior, showed up, shook my hand, and disappeared. The young sales guy kept coming over saying that the finance manager was in a meeting and acting like he didnt know what a pre-approval from Capital One Auto Finance was. A few minutes after tbat someone (I believe it was the owners son), called me into his office and said that the vehicle sold the day before and then started mumbling something about $500 off a new vehicle. I wasn't there to buy a new vehicle and would have certainly talked them out of more that $500 off, if I actually did want a new vehicle. I left went to a different dealership and purchased the same model vehicle with less miles and more features. I was even able to get the price down based on what Billy Wood was supposed to sell me their vehicle for. All I can say is stay away from Billy Wood Honda, they are shady. Oh and as of yesterday they still had the vehicle that I was interested in advertised, it still shows as having fewer miles than it actually has
Best dealership ever! - Love our Pilot
Trevor Jines is very courteous and knows his Hondas. The dealership is clean, the other personnel are pleasant and helpful. Jonesboro Honda is in a convenient location.
I haven't, as yet, purchased a vehicle from this... - wesley_b
I haven't, as yet, purchased a vehicle from this dealership, so I can't say anything one way or the other regarding their sales, but I have taken a '91 Civic I used to own to them for minor repairs a few times. Each time I waited while they did the work. The staff were friendly without being pushy or intrusive, and, more importantly, they did good work and finished very quickly without charging an arm and a leg. I can't say whether their work on makes other than Hondas is as good, but they did quality work at a reasonable price. If you own a Honda and need work done on it, I'd recommend them as soon as any mechanic.
Honda of Fayetteville