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Austin was great in helping us. He went above and beyond.... - cknoblin
Austin was great in helping us. He went above and beyond. He came to our home to help us with the garage door opener
He’s an awesome gentleman. Give him a raise!
Worked with Ross, our salesman. He was courteous and easy... - Randy
Worked with Ross, our salesman. He was courteous and easy to work with. Ross is very professional and was very knowledgeable about the vehicles. I highly recommend him to help you purchase a vehicle. He will treat you well.
Heading home to North Carolina on a Friday afternoon... - Larry Butterton
Heading home to North Carolina on a Friday afternoon (10/2/20), I hit a piece of firewood that had fallen off a truck on I-40 in eastern Oklahoma - at 80 mph. We did not wreck my 2018 Honda, but the rim was bent and the tire exploded. We put on the spare and limped into Fort Smith. We found the Floyd Traylor Honda dealership, and the service department DID NOT HESITATE to help us out immediately. Service manager Jorge Huazo, aided by service advisor DT Neal, did an outstanding job trying to find a rim and a tire that would work on our Honda Fit. There were no rims in the area that would work, so Mr. Huazo made arrangements to have one overnighted by Fed Ex.
My wife and I spent the night in Fort Smith; while at dinner - after 7 pm on a Friday night - I received a phone cal from General Manager Glen Pirtle asking if we were okay and was I happy with the service I had received on a late Friday afternoon.
We were impressed!
We arrived at back at the dealership very early the next day, and the fellas in the service department were ready with the rim and new tire. We were quite pleased with the politeness of the crew, as well as their efficiency in the handling of our car.
We left very pleased. On Sunday, we were about 200 miles from home, just east of Asheville, North Carolina. Suddenly, on I-40 (again) our car lurched to the left...our new tire was flat! We (again) put on the spare and this time limped home. On Monday morning I took the tire to my regular Honda dealer in Cary to have the new tire checked out. The technicians discovered that the tire had been mounted wrong in Arkansas, and this had caused the tire rub against the rim and give out. I called Floyd Traylor Honda in Fort Smith and talked with service manager Jorge Huazo. I explained the situation to him, sent him photos of the tire and had emails sent to him from the service technicians at my home dealership.
My Huazo could not have been more helpful! He went to Mr. Pirtle and explained our problem, showed him the photos and the emails, and called me back several times to assure me he was working on the problem.
In a few days I had a check from the Fort Smith dealership, reimbursing me for the tire I had purchased.
Mr. Neal, Mr. Pirtle, and ESPECIALLY Mr. Huazo were exceptional in their service and attitude towards me! Since I live 1,000 Miles from Fort Smith, I doubt that I will ever do business there again, but that did not matter to these fellas - they were top notch employees - and top notch guys.
I highly recommend this dealership if you live in this area!
Wow! This dealership was awesome, I was worried about my... - Ashley
Wow! This dealership was awesome, I was worried about my credit but they walked me though everything. Showed me several options until I finally decide on new civic! Highly recommended.
Absolutely a wonderful and stress free buying experience.... - gwaltermire
Absolutely a wonderful and stress free buying experience. Rusty, the salesperson, was great, as was David in finance. No pressure at all, just great honest and humble persons that go beyond to assist and make your car buying experience pleasurable. If you are in the market for a new vehicle, even if you haven’t considered a Honda, do yourself a favor and go visit Rusty and the great staff at Honda World. You will be glad you did.
Purchased several cars from here. Never again. Took my... - Joanie
Purchased several cars from here. Never again. Took my car in with a problem and what they said didn’t sound reasonable. They told me they could show me paperwork related to the problem. When they couldn’t come up with it it was to be emailed to me. It never was. When I contacted them they said they never give out anything like that. That I misunderstood. Since then several mechanics have said that what they said was unreasonable. $900.00 dollars later I will NEVER do business there again.
HORRIBLE!!!! HORRIBLE!!!! Chris Porter ruined my... - Ermitch4
HORRIBLE!!!! HORRIBLE!!!! Chris Porter ruined my deal!!!!! He was very uneducated on the process of what it would take to close my deal. I hate I worked with him. I would have been in my car by now.
Brian Sharrock was our salesman and was awesome. Great... - HARVEY.PAIGE
Brian Sharrock was our salesman and was awesome. Great customer service. Tons of knowledge. Went in the dealership just to look with no intention to buy, showed us several options and price points. Showed us deal that we just couldn't pass on. Great job and thank you for everything.
Best dealership ever! - Love our Pilot
Trevor Jines is very courteous and knows his Hondas. The dealership is clean, the other personnel are pleasant and helpful. Jonesboro Honda is in a convenient location.
I haven't, as yet, purchased a vehicle from this... - wesley_b
I haven't, as yet, purchased a vehicle from this dealership, so I can't say anything one way or the other regarding their sales, but I have taken a '91 Civic I used to own to them for minor repairs a few times. Each time I waited while they did the work. The staff were friendly without being pushy or intrusive, and, more importantly, they did good work and finished very quickly without charging an arm and a leg. I can't say whether their work on makes other than Hondas is as good, but they did quality work at a reasonable price. If you own a Honda and need work done on it, I'd recommend them as soon as any mechanic.