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Excellent customer service, no pushy sales, clear and... - Mc3132009
Excellent customer service, no pushy sales, clear and straightforward information. A smooth and easy transaction.
Top Reviewed Specialists At This Dealership
I purchased my vehicle on 7/24 and when I test drove it,... - Yvetta Roberts
I purchased my vehicle on 7/24 and when I test drove it, it act like it didn't want to go and the sale man told me that it was the TURBO kicking in and I was like ok, so 3 weeks later the driver side window stop working and the car was stuttering, so I called and took it in on 08/16 that evening and I know I wasn't going to hear any thing that evening so I waited to the next day and didn't hear nothing from them so I called them about 3 something to see what was going on and Hunter told me that it was $5000 worth of work that needed to be done and I ask was is it not covered under warranty and he said let me call them and I will call you right back. I didn't hear anything from him so when I got off work I went up there and Hunter then told me that warranty company had to send out an adjuster to look at vehicle and that it would be till Thursday 8/19 before they could get out there and I informed him that I need a loaner car because I have no way of getting back and forth to work, he left and went and spoke with the manager Steve and Hunter came back and stated well we don't have any cars to give you. So I waited to Thursday to hear back from them after the adjuster came out and didn't hear anything again. I then went up there when I got off work and Steve stated that everything will be covered under warranty and that he will order my parts and I then asked him again about getting a loaner and he said I don't have anything and I'll have you one Monday 8/23. I text Steve on Monday 8/23 and he informed me that he will have 1 ready that evening. I picked my Hyundai Tucson up on 8/26 @8:00am, started to drive my vehicle and it wouldn't go over 40 so I got on the freeway and it wouldn't go over 60 and the engine light came on so I took it back up there and they stated it was a hose loose, if they had test drove the car to make sure it was running correct then they would of known that something was wrong. All I have to say is this is the worst place I ever done business with. I believe that Mark the sales man knew what he was selling me. I then had to pay $250 the extended warranty cost, I shouldn't have to pay anything because the vehicle isn't a month old when the problems started.
Outstanding in every way. Always prompt greeting and attention to details. - rwmissouri
I have purchased 10 new cars at this fine dealership. Very friendly and honest staff. Can’t think of anything except good things. Highly recommended. None better.
Great people to work with got us a new vehicle. Always... - Christina01
Great people to work with got us a new vehicle. Always does the best they can to help you. If you need a new vehicle go check them out
I was with my sister who bought a 2020 Kona from these... - Lacey
I was with my sister who bought a 2020 Kona from these guys in February of this year. They made this process so easy on her despite the horrible credit she had(which they have helped her build) and it was a fast process with friendly people all the way through. We have since re located and I will be in soon to purchase another. We could not have asked for a more helpful team from the front to the end of the deal. They talked us into a warranty that we originally thought was a waste....Until her car had a problem in May of this year that could have cost her half of her right arm, but instead was a free fix. Not to mention, when Hyundai Roadside Assistance was there quick to pick my sister up off the side of the road in Fayetteville because a curb flattened her tire. Her own insurance would not have even done that. Thanks Crain of Bentonville for getting us exactly what we needed and continuing to be there for her and myself!
I purchased a 2018 Yukon Denali in late April of 2021.... - jonathang
I purchased a 2018 Yukon Denali in late April of 2021.
Where to start? So many things went wrong. Let's start with the initial phone call.
After seeing a Yukon Denali on Auto Trader with all the options I was looking for, color, and rim selection sitting on the lot in Conway, I called the dealership to inquire further. I spoke to a salesman there who told me "this car is cherry nothing wrong with it." I liked hearing that. I would be flying from out of state to pick it up and drive back, so the last thing I want to do is get to a dealership to see a bunch of minor issues with the car. After making some price comparisons with other vehicles, I found a similar vehicle closer to home but with two fewer options. The difference was it was 6,000 less. I call Hyundai of Conway back to try and negotiate, they do not budge, and I am assured that "This car is cherry, no problems with this car we can't come down because of that." Okay, I'm willing to pay the extra amount for a used car in excellent condition with all the options I want. I agree to the price and submit a credit application.
The salesman I was working with calls me back to say we get your approval at 5.2%. I was shocked by this rate. I haven't purchased a car with a rate of over 3.5% in some time. My credit has slipped a little in the range of 675-710, depending on the bureau reporting on it. I was hesitant to go with that, but the salesman assured me that was the best rate they could get me after searching around. I think to myself, "It is what it is, I can work on my credit and refinance later, I guess". So I agree to everything and tell the salesman I will fly out on Monday to pick up the car and drive back.
I get to Little Rock around 11 AM on Monday. Crane of Hyundai sends a drive to pick me up from the airport and take me to the dealership. Upon pulling up, I see the Yukon sitting out front. My initial response was that it was indeed in perfect shape. The car looks great. Then after a walk around and sitting inside it, I notice there's a huge crack in the windshield, and the passenger side GMC 22 inch wheels are scraped to xxxx. These are two big expensive problems. These stocks 22-inch wheels are chrome, they cannot be fixed they need to be replaced. Worst of all they cost $800 apiece from the dealership. The windshield has rain sense technology and a heads-up display. A quote from Safelite is $1,020. Of course, I don't know any of this at the time. I bring up the damage to the vehicle to the salesman he says, "I'll take $200 of the bill for the windshield because that's what they cost, and those wheels are an easy fix". I'm annoyed, but remember I'm out of state and I have to drive back home in this car. So I've already committed to the purchase.
I sit down with finance to complete the process. I'm asked for a money order, or a cashier's check, which I was not told to bring. I brought a personal check. My card also had a daily limit that was showing to be difficult to lift. After going back and forth, they were willing to take a personal check. This was only slightly frustrating. Once it becomes time to sign the paperwork, he says, "okay, we got you approved at 6.18% through ally", this caught me way off guard. I was told I had been approved at 5.2%. I couldn't believe that I would get such an awful rate with a credit score as I had. The salesman lied about the rate I got approved for, and here I am, 600 miles from home, being told a rate that's 1% higher. What choice do I have, though? I sign the paperwork and move on. I have never purchased a car out of state, so I am not familiar with how tax and everything else works. In Texas, we pay for tax in our vehicle notes. That is not what they did, no sales tax was paid. I did not find this out until two weeks later when I called Crain Hyundai to inquire about license plates. This is on me for not looking at every single piece of paperwork they hand you at financing and spotting I hadn't been charged for tax. But, maybe, maybe mention, "you are not being charged tax, you will have to pay this in Texas". I just put 10k down on the car, I don't have another $3,500 laying around.
I went to the DMV in Texas to register the car only to be told I don't have the necessary paperwork to register or pay the Texas tax. When does this paperwork arrive from Crain? 7 weeks after purchasing the car. I had to pay $220 in penalties for the late registration. Also, the day after I got back with the car, I applied to refinance the car with capital one and got 2.9%! 2.9! Crain had me at Ally for 6.18. They didn't even try!!!!
In summary... Crain was dishonest about the car's condition, the cost of repairing the windshield, and not informative about the finances process regarding cashier checks or tax, and got me the worst possible rate I could get on the car. AVOID this dealership.
Don't buy anywhere but here! They are the Best! - Dennie
We moved out of the area and we still come back here to buy our cars. We haven't found another dealership that treats us like family. From the moment you walk in you feel welcomed. This goes for the service department too. Joe Pulliam is the best! Timmie Minks(finance guy) was a pleasure to work with. Josh(sales guy) was very knowledgeable and went above and beyond. I will always buy from Crain Hyundai, because satisfaction after the sale is just as important and Joe Pulliam has never let us down.If you are new to the area or even if you live in NWA like us take the trip I promise you won't be disappointed.
Staff had a "no customer service after sale" mentality,... - shinygyarados182
Staff had a "no customer service after sale" mentality, this experience has been nothing but headache and stress. They have misleading information on their website regarding inventory, staff is unknowledgable both in their products and in regards to keeping their stories straight, and they make promises they are unable to keep due to lack of knowledge or lack of care about customers. Crain Hyundai of North Little Rock will do whatever it takes to get you to sign except negotiate prices, they only operate on their agenda. They cold call the whole family the second you can't back out, harrassing you for money that they accepted on good faith. If you ask three employees the same question you will get three completely different answers. They will not act in your best interest. They expect you to let their mishaps slide (like losing a brand new key to a brand new car), but will hold you accountable for yours on day one. They claim to have a vehicle you want but when you arrive "something happened to it" and it can't be found until AFTER you settle for something else. People asked me less than a week of owning my car where I got it, I told them where, but to stay as far away as possible. Every employee I have worked with has acted extremely unprofessional, interrupting me, ignoring my concerns, and not respecting me in the slightest.
2016 Santa Fe - skylerkuettle
Great service really didn't like the price but the dealer worked with us until we got our payments were we wanted them. Very friendly
If we could give this dealership zero stars we would.... - kvou812
If we could give this dealership zero stars we would. Pros: Nice clean place, everyone we encountered were friendly and there was no sales pressure. Cons: They aren’t interested in selling vehicles or negotiating, only in trying to gouge the uninformed apparently. There are concerns about the competency of the service department.
Sales: We stopped by this place on a Saturday evening to look at a vehicle and get some information. Returned Monday evening and attempted to make a deal, but they wanted full MSRP for their vehicle and offered an insulting lowball figure for our trade.
After additional thorough research I called the following day and talked to both the salesman and finance manager to see if they were willing to come up on their trade offer as I knew they were at least $3k too low. They declined and told me I was wrong. When I explained that we had an offer on the table with another dealer for the same exact vehicle except they were offering $4k more for our trade, the finance manager told me “then you should go take that offer”. I’ve purchased close to 30 cars over the years and I’ve never encountered a dealer that refused to negotiate or told me to go take a deal at another dealership. Apparently, they think they are selling a Ferrari or a McLaren rather than Hyundai.
Two days later, we do in fact go the other dealer that we had a deal on the table with and purchase the same vehicle. They offered us $4k more for our trade so we saved that plus the taxes on the difference.
Interestingly, the following day the salesman from Smart called us asking if we’re “still interested in the vehicle”. He hung up on us after we told him “yeah, so interested we bought one yesterday”
Service: Even though we didn’t buy from Smart, I was content in using their service department for the free maintenance that comes with the vehicle we bought elsewhere. Unfortunately, I was warned by a neighbor to avoid that part of the dealership as well. When I asked why, he showed me his Hyundai Blue link app showing that his Tucson had a recall for the antilocking brake system. However when he took it to the Smart service department, they were quite rude and told him he was wrong and there was no recall on his vehicle, even though he literally showed them the phone and the app displaying the recall alert. I wrote down his VIN and entered it at the nhsta.gov website where I can confirm that there is an actual recall for the antilock brakes on his vehicle. He also told me that although he bought his Tucson from Smart, he would never do business with them again.
In summary, Smart Hyundai doesn’t seem to be particularly interested in selling vehicles, not with a deal that resembles anything close to a good buy for the customer anyway. If their service department can’t figure out if you have a recall or not, they probably aren’t competent enough to work on your vehicle either. The only thing “Smart” about Smart Hyundai is that you would be smart to avoid this dealership at all costs
Couldn't have asked for better! - eddieboles
Both Jeremy and Justin went above and beyond in making this experience as good as possible for me! Christmas came early thanks to those two!
Crain Hyundai of Fayetteville
Customer Relations Manager