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Service on 2012 Genesis - Genesislover
Excellent service on my vehicle was done in a timely manner by competent and dedicated personnel. I appreciate their doing such good work on maintaining my vehicle.
Top Reviewed Specialists At This Dealership
Outstanding in every way. Always prompt greeting and attention to details. - rwmissouri
I have purchased 10 new cars at this fine dealership. Very friendly and honest staff. Can’t think of anything except good things. Highly recommended. None better.
Excellent Customer Service! - Boknows26
Trenton Riggs always provides Excellent Customer service & is very knowledgeable when I have any questions regarding the service on my Genesis as well as my Maxima. Thank you!!
Greate experience - jesjesmarie
I do not have many complaints about my experience. I got what I wanted. It did take quite a long time, but other than that, it was great.
Very satisfied customer - grammy_meg
Had an awesome experience with Smart Hyundai! Hayden Williams was very good and helpful with what I wanted. Mike Maples was also very helpful and both made my buying experience a pleasure.
Couldn't have asked for better! - eddieboles
Both Jeremy and Justin went above and beyond in making this experience as good as possible for me! Christmas came early thanks to those two!
Experience - keys9923
Manager went out of his way to ensure that maintenance department had improved. Introduced me to head of service department, and went out of his way to help a friend who purchased her car at an other dealership because of poor service reputation. Needed more in-depth work on how to use all the necessary items. Overall experience was great, now hope any follow-up will be as good.
horrible service department - bond1596
I have had, quite possibly, the worst experience I've ever had at a car dealership service department. I bought a new elantra gt at Cavenaugh Hyundai. The buying process went great. I loved the car until it started getting cold. I'm not sure what the problem is (I haven't been able to get it fixed)... but when its cold, say below 40, the steering wheel makes a awful grinding sound. Figured might as well take it in and get it fixed.
This turned into a several month long process. First time we took it in they replaced the rack and pinion. Next day same sound. Take it back the next day and after I show the mechanic the sound he decided to replace the clock spring. Next day same sound. They kept the car and eventually told me they can't hear the sound (I guess they forgot what it sounds like as soon as I left). Took it back again after the service manager insisted I show him the sound. He acknowledged he heard it and called the mechanic to hear it again who also acknowledged he heard it. The mechanic said something along the lines of that's not the sound the service manager told me he heard. Great, there seems to be a communication problem. They told us to bring it back in a few days. They never said what they were going to do, so when my husband dropped it off he asked what they were going to do to the car. The service manager got very mad and started yelling at my husband about an attitude and how he's not welcome back anymore.
At this point we tried going to the general sales manager, who we bought the car from and told him everything. He seemed very sympathetic and has tried to help us. However, at this point it has turned into a he said she said thing. The service manager swears up and down that they fixed the first sound and this is a different sound. That the loud obnoxious grinding sound is "normal" for this car.
Our next step was to call corporate. We explained everything and said that The service manager has been shady and rude since the 3rd time we brought the car in. Corporate then called and spoke to The service manager and again he said the first sound was fixed (not true, it's literally been the EXACT SAME SOUND the ENTIRE time) and its normal for the car. Corporate sided with him and said if we aren't happy to take it to another Hyundai dealer for a second opinion which is over an hour away.
Short version. If you have a difficult to diagnose problem with your car the service department will throw random fixes at your car without paying attention to what you say. Then play it off like you're crazy for wanting your brand new car to not make a sound that no other car I've ever owned has made. Honestly if there was anyway I could just start over I would NEVER have purchased this vehicle from Cavenaugh Hyundai and would just go elsewhere.
Great dealer. - Philbro
We had a great experience. Doug Aston our salesman was very polite and honest. The experience went smoothly working with our salesman, sales manager, and business manager. We love our Tucson.
2016 Santa Fe - skylerkuettle
Great service really didn't like the price but the dealer worked with us until we got our payments were we wanted them. Very friendly