49 California Audi Dealers

I had a very disappointing experience with Audi Van Nuys. - Pedram

I had a very disappointing experience with Audi Van Nuys. My vehicle had to be towed to the dealership due to a mechanical issue. During inspection, they found a plastic washer lodged in the throttle body. When I asked how something like this could happen, the Service Manager told me they could not determine the cause and described it as a “mystery.” From a technical standpoint, this is extremely concerning. An object like this should not be able to pass through the air intake system under normal conditions. Despite having no explanation, I was still charged $315 for the repair. I also raised concerns about low coolant levels and a drop in oil level, which could indicate a potential issue, but these concerns were not properly investigated. The coolant was simply topped off without further diagnosis. To make matters worse, I made multiple attempts to contact both the Service Manager and General Manager and left several messages, but never received a response. At this point, the issue is not just the cost — it’s the lack of accountability, poor diagnosis, and serious concerns about the quality of service and safety. Very disappointing experience from an authorized Audi dealership.

Very professional and exceptionally clean. - wdjcreations

Very professional and exceptionally clean. The person who helped me get the car I wanted was very knowledgeable and extremely pleasant!

I recently had the pleasure of meeting Erik Crosson. - Omar Castro

I recently had the pleasure of meeting Erik Crosson. I couldn't be more satisfied with the experience! From the moment I walked in, Erik - was professional, knowledgeable, and genuinely committed to helping me find the perfect vehicle. Moreover, Erik had me work closely with Mehrad Navid, who went above and beyond to find me the best interest rate and monthly payment. I appreciate the team at Audi in Calabasas.

Would say that out of all the dealers I've been to this - pdgz67180

Would say that out of all the dealers I've been to this has be the best experience I've ever had buying a vehicle. Everyone looking for a car should always give Carmax your time before you shop around. You wont regret it.

Was actively encouraged by multiple reps to come in for a - suzloshin

Was actively encouraged by multiple reps to come in for a 2024 Audi Q8 e-tron listed around $41.9K. When I expressed serious intent to purchase, I was told the dealership would “take a loss” at that price and that add-ons or price adjustments would be required. Shortly after that conversation, the online price increased. No such conditions were disclosed in the listing, and other vehicles do not appear to have similar requirements. I asked to speak with a manager multiple times and never received a call back. Disappointing experience and not what I would expect from an Audi dealership.

worst customer service bought a car and called 4 times - Danielel

worst customer service bought a car and called 4 times and emailed 6 times and no response

I wish I had seen the negative ratings before I came - rough

I wish I had seen the negative ratings before I came here. They sold me an extended warranty for more than 6K that overlapped entirely with the dates of the factory warranty. It took months to get a refund. I was told the issue was with the warranty issuer, but when I contacted the warranty issuer, I was told that the warranty void had been approved 6 weeks earlier and that Audi had the funds for that entire time. I tried to call many times but they screened my calls. When I called from a friend's phone they picked up. It was an arduous and maddening experience getting the money back, even though the dealership has issued me a meaningless warranty. Please go elsewhere. I won't be returning.

Q7 purchase - mising1

Mustafa was a pleasure to work with as well as his manager Greg. They were professional throughout the transaction. He followed up with me even after car was purchsed.

My experience at Santa Monica Audi this morning was - Rmuhammad1

My experience at Santa Monica Audi this morning was extremely disappointing. I had a service appointment scheduled, yet | was left sitting and waiting while being told I could only work with one specific advisor. The process was inconvenient, inefficient, and the staff came across as apathetic and unconcerned about the customer experience. I ultimately left the dealership and drove out of my way to Audi of Beverly Hills. They answered the phone immediately, were accommodating, told me I could drop the car off quickly, and get on with my workday. I would not recommend Santa Monica Audi. It is absolutely worth driving a little farther for the far better service and professionalism at Audi of Beverly Hills.

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

Erik V helped me Lease a new 2025 Audi Q3 and it was a - mrsacparker

Erik V helped me Lease a new 2025 Audi Q3 and it was a pleasure doing business with him. This is our 5th Audi we have purchased and we have never had a bad experience. I recommend Audi Bakersfield to anyone looking to purchase or lease a new vehicle.

I had an absolutely fantastic experience working with - Marissa

I had an absolutely fantastic experience working with James Jamous at Audi Burlingame. From the moment I walked in, James was knowledgeable, honest, and incredibly helpful. I came in needing guidance, and he took the time to answer all my questions without ever being pushy. He was transparent and fair when it came to pricing, which made the whole process feel straightforward and stress-free. Emma from financing was also amazing—she made everything easy to understand and kept the process smooth from start to finish. The entire team at Audi Burlingame was great to work with, but James and Emma truly went above and beyond. I couldn’t be happier with my new Audi—thank you both!

Now known as Audi Carlsbad. - Calbear92

Now known as Audi Carlsbad. I must say this was another easy to do deal. I normally do my Audi deals with the big dog where I live in LA, but Donny is someone that I've corresponded with over the last few years and recommend him whenever my San Diego/OC friends are looking to do an easy deal. He's a consummate professional- responsive, friendly, and more importantly- doesn't waste time. I messaged him looking for a very hard to spec vehicle- only 3 of them across the entire US. 1 in Nashville and 1 in Orlando. I had a deal in place at another dealer closer to home, but by the time AFS had verified some information on Loyalty Lease Cash that needed to occur during weekdays- that hard to come by model was sold. Once I confirmed Donny had the exact Q5 that I was looking for, he was able to get a deal done with minimal back and forth. He has a solid reputation and now, after doing our 1st deal together, I can see why he's successful. I was able to review the contract before I made the drive down to Carlsbad. We had a minor correction and I was able to sign the documents with Apple Pencil and some handwritten ones, process my old 2019 Q5 with them, and take delivery of my 2023 Q5 with Warm Weather and Black Optics. It's a beautiful looking car in Mythos Metallic Black with Black Interior. Nick in Finance and Lilly, sales manager closed the deal for us. I had previously opted for 3 year Audi Care and there were no attempted upsells. Everyone was very easy and pleasant to deal with. Highly recommended and will gladly consider doing deals with them again. Bonus: got free entertainment while signing documents- someone driving into service hit their hydrant and sent up a 35 foot while Christmas tree of water for over 40 minutes.

Kellie Horton did not provide the legal documentation - billieshubin

Kellie Horton did not provide the legal documentation that she is required by law to provide to both me and the DMV. I am stilling fighting to get my 7500 credit for the feds and she continues to refuse to issue the correct paperwork to the DMV. Kellie H. is rude and unprofessional. I am filing formal complaints concerning her action and Audi Rocklin.

Audi Service Department is outstanding excellence. - Ed Shifres

Audi Service Department is outstanding excellence. My car has been serviced since 2020 and ALL of the Service Consultants are A+. I also notice they all have been with Audi for many years, which is rare these days when employees change companies so often. Justin Amezquita has been my Service Consultant for the past three years and he is a top-notch professional, courteous, helpful and knowledgeable. I could not ask for better. Ed Shifres

In June 2025, I paid $1,540. - mh256

In June 2025, I paid $1,540.50 at Audi Monterey Peninsula for a rear axle seal/bolt repair due to a leak and burning oil smell. The dealership assured me it was fixed. Six months later (December 2025), the exact same symptoms returned, leading to complete rear differential failure from fluid contamination and bearing damage. Their quote: $11,885.83. The service rep admitted in writing that this kind of rapid escalation is “rare” after a seal repair and apologized for not disclosing the risks in June — but the dealership refuses to accept any responsibility for the misdiagnosis or incomplete repair. Since purchasing my 2019 Q8 three years ago, it has only ever been serviced at Audi Seaside/Monterey Peninsula. The car is not driven aggressively, sees minimal miles (~10k/year), and is primarily used for business. I escalated to Audi Corporate (assigned a case manager) and involved the California Bureau of Automotive Repair (BAR). The BAR mediator agreed additional diagnostics should have been done in June. Despite this, Audi and the dealership have not accepted fault. When I picked up the vehicle on January 9, 2026, the invoice completely omitted the rear axle leak and showed a “clean inspection” — even though the differential was still failed. The car has been inoperable since December 9, 2025 — no loaner provided. Their latest “best and final” offer: refund the $1,540 June repair but charge me $7,821.46 for the differential (slightly higher than a prior discounted quote of $7,566). I’ve now reported this to NHTSA, as a 2022 Audi TSB covers nearly identical rear differential leaks in 2020–2022 Q8 models (and others), raising questions about whether this is a broader issue. If you own a Q8 (especially 2019–2022), be cautious with service at this dealership and others. Document everything, get second opinions if needed, and know your rights under California law.

Royal motors has the best customer service team. - deidreelliott99

Royal motors has the best customer service team. AJ and Sam went far and beyond to guarantee that my experience was stress free. I highly recommend royal motors for anybody in need of a vehicle.

I brought my car for service without an appointment. ... - mmeyerovich

I brought my car for service without an appointment. Jeff Richards from service department took care of my car, arranged for a rental, and provided me with an excellent service all around. I would highly recommend this dealership.