Software Update - Audi Owner
Very efficient. Love the space to hang out in. Everyone was nice. Carlos was efficient - not super-friendly, but truthfully, that doesn't matter to me.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Kevin Daley - New Audi owner
Very easy, professional, friendly, helpful and courteous. They helped me return a rental car that I drove to the dealership. Made the experience very easy.
Internet Sales Manager
Great Experience - Duquec
Estevan Alvarez was genuine and very helpful. I found the car online since i was overseas while looking and he sent me a personalized video when I inquired about the car. Overall smooth process.
Audi Brand Specialist
Great customer service ! - Jayyrivv
As a first time car buyer, I have to say that Mike made the process smoother than I expected. I first reached out to the dealership via the online website, and promptly received a quote from Mike. When I was eventually able to make it into the dealership, the process was hassle free and very relaxed. Mike got me an extremely good lease deal for a Q5, he thoroughly explained the specs of the car and made sure I was happy with what I was getting. I felt comfortable dealing with Mike, and would give my business to him again in the future!
Audi Fleet & Internet Sales Manager
Internet Sales Manager / Audi Brand Specialist
Great service - GSBAINS09
Very friendly atmosphere and good deal .chris is very good salesmen and he makes very good deals.i will recommend Chris to my friends to buy car
It was wonderful and effective - CC
It was pleasant and impressive experience to purchase my car there. It went very smooth. Made my mind after the first visit and test drive.
New Car Sales Consultant
Always Professional - TBLINTHICUM
Audi San Diego was able to get me in for service on short notice. Staff is always friendly and accommodating. I was there and out within about three hours.
Great - firstname.lastname@example.org
Great job by all. No issues and would come back anytime. Love the new car. No need to say anything else and I very happy.
Audi Leasing - Iceland
Accompanied by my son-in-law I leased an Audi crossover vehicle. The process was fair, pleasant and informative except for one snag. The salesperson spoke directly to my son-in-law, not to me (the buyer!). I finally said something to the salesperson after over an hour of this disregard. One other incident with the same person. I specified initially that I wanted a navigational system. He spent a good amount of time showing me a great car, but with no Nav system. Once this lack was noted by me there was embarrassment and a final correction.
Oustanding Experience twice in 3 years - LAD11
Ralph Jackson, our Elk Grove Audi Salesman is the most low pressure and pleasant sales person my wife and I have ever encountered. Ralph sold us our very 1st Audi Q5 3 years ago and now sold us our 2nd Audi Q5 last week.
Every aspect of our experiences has been top notch with Ralph. He is a great professional and really cares about his clients. Even after the sale.
Between Ralph and Jett Wolfe, the Service Manager, they have made us feel like Family at Elk Grove Audi. We could not be happier, and we hope to continue to do business with Elk Grove Audi for many more years to come. Thank you also to Jerry, Sales Manager for being honest, upfront and easy to work with as well. We appreciate all of you!
Audi Brand Sales Consultant
Awesome service - Client
David and the team we’re an absolute pleasure to work with when buying my new S5! Very helpful and knowledgeable about the car, and David’s communication was 5*.
All class with zero downside. - kgk
Nate Campbell was my salesperson. He was terrific from the moment he took my call to closing on the car I really wanted. He was an absolute gentleman. There was no baloney. He listened to what I wanted and made certain I stayed the course and did not compromise my decision by trying to sell me something else. I do not typically give reviews but he really was exceptional. He wrote up the deal I asked for, he delivered the car to me in Los Angeles and took care of all the paperwork so that I could focus on my life and my children. I would absolutely work with him again.
Outstanding parts dept, service dept, and sales dept! - Dave Clanton
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
Service - Maryricehopkins
We worked with Brian to purchase our car and have been very pleased with our Q5. Short after we purchased the car, it was stolen and they were very quick to help us re-key the car. Now. I am back for the one year service and once again happy with how efficient things went. Thank you!
Audi Fleet Manager
Excellent Service - LindaS
Excellent Service, Friendly and Professional
Very good at giving us all our options and made signing paperwork fun and explain everything to us.
I will definitely return to this dealership. Our sales guy Puru is top notch!!! He was a delight to work with.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Cain's Who You Need To See - Red
I recently met a very nice man, Mr. Cain Carter, and bought a car from him. It is a nice car but Cain was nicer and made the whole car buying experience somewhat fun. I hope that he's still around when I need to buy the next one.
Great experience. - bridgetbrown
Shout out to Ricky Quintana, a fantastic salesman at Audi Marin. He helped us find the perfect used car and made the whole experience fun and painless. Highly recommend asking for Ricky...not only is he extremely knowledgeable because he came from the Service side of Audi, but he's also incredibly fun to be around.
Good experience - noahmalm
I had a good interaction with Audi of Downtown LA. Even though I didn't wind up purchasing a car, Kit Chieng (email@example.com) was prompt, responsive, and helpful.
Audi A4 service - Dave3028
Everything was organized and went smoothly from drop off to pickup. I appreciate the vehicle being thoroughly inspected and cleaned before being returned to me.
Couldn't be happier.... - Chrissyk
I was considering buying out my lease and wanted to have the car looked over really good for any issues before I made my decision. My Sales person Karsten was very supportive of the idea. Henry and others in Service, couldn't have been more supportive and helpful. They actually kept my car for 2 days and checked everything and even replaced a couple things!!! The whole experience was perfect and I'm not a proud owner of my Audi A3.....couldn't be happier.
The money pit - MattFrom702
This review is not geared towards my salesman as I honestly believe he had no idea this car had these issues. My problem is with the intake and inspections on their trade in vehicles and the terrible condition they allow these vehicles to be sold in.
I recently flew out here from Las Vegas to purchase a 2013 Edge. I received a Carfax that showed this vehicle had no accidents and was informed that it was transferred there from DCH Oxnard. With that said, this review also reflects the poor standards and lack of integrity coming from DCH Oxnard.
When I arrived in Vegas the next day, I decided that I wanted to get rid of the front license plate. When I grabbed on the license plate frame, I felt the grill was loose. I then looked lower through the grill and could see that my AC condenser was bent in along with the metal front crossmember that connects to both frame rails.
I threw the vehicle up on my ramps and removed the front bumper cover which was extremely easy to do. Once I removed the cover, I observed the front lower crossmember pushed through the radiator core support, A/C condenser, radiator and electric cooling fans. One fan continuously runs and the other does not. I then looked beneath the vehicle and could see (unrelated to this damage) a HUGE collection of fluid near the transmission. I investigated further on that and then determined that the fluid was leaking from the passenger axle seal. I drove 300 miles like this! Unbelievable.
The next day, I ended up taking this to a body shop and was quoted almost $1900 to repair NOT including another $600-800 for the axle leak! Suddenly my $12k Edge now became a $15k Edge in a matter of minutes. I don't have that kind of money to fix this. But wait, there's more! Knowing the axle was leaking fluid, I decided to drain and fill the transmission. Upon draining the fluid (which should be red) I discovered it was BLACK and smelled burnt. NOT good for a transmission and will affect the longevity of it. What a nightmare this has been.
I would not recommend anyone to purchase a used vehicle from these dealers. It's 100% obvious now that they literally take these vehicles in as a trade and slap a for sale sticker on them. NO inspections whatsoever. That's a terrible business model to have and no customer deserves to unknowingly purchase a vehicle with hidden structural front end damage. This vehicle is not mechanically sound or safe.
Unfortunately, I purchased it as-is with no legal recourse. While I may have lost out on several thousand $$$, I have no doubt in my mind that this review will prevent others from purchasing a vehicle from an auto chain that literally has no integrity or values. Go elsewhere, auto dealers are a dime a dozen.
DCH Audi Oxnard was great - RS3bliss
I had a truly wonderful dealer experience here at DCH Audi Oxnard. First off, I had contact with them by email and they were very responsive and I had already comparison shopped but they beat my best offer. I drove up to Oxnard all the way from Long Beach and it was worth the drive, the deal was just as outlined and the were both professional and friendly. many thanks.
Family motors is a great place to purchase your next car - RSRDOUG
From knowledge of the automotive products to working out the details of purchasing the car of my liking. Family Auto Group is top notch. This is the 3rd car I have purchased from Family Auto Group and the experience is always wonderful. Devin Cooper helped me as my sales professional from start to finish. Ernie Silva the sales manager worked hard to get me the trade in and numbers that worked for me. Ezekiel in finance literally bent over backwards to get me the best lender with the best payment options that fit my budget. I recommend purchasing your next car with Family Auto Group you’ll drive home with the car you’ve always dreamed of.
Very thorough. No surprises - Audi Q5
David Salzie has taken care of my Audi Q5 for a couple years now. I can always count on him to take care of all the details and help out with service suggestions David is very articulate and makes certain I have a ride or a rental car. He definitely takes care of the customer first
Great Experience - Fratten
Great experience purchasing a car. Chris was helpful, knowledgeable and made the entire process enjoyable. We were quickly able to find the right car for us.
Sold me a car they didn't have. Cancelled the deal next day - joec
Nice enough, but sad about the experience. I went in with a cash offer at full sticker price. They were happy to oblige and found a car at Audi of Beverly Hills that they could deliver the next day. Two days later I got a call that the deal was off. Funny thing is that I signed a document in the Finance dept that was almost two feet long. In reading it, I asked Joel, the finance guy, about a provision that makes it a one way contract ie. I can't back out, but they can. He said "Yep". I guess that's why they put it in there.
AJ is a rock star. - Happy A3 e-tron guy
From the moment we walked in we felt welcomed and taken care of. AJ worked with us on finding the vehicle we wanted, color, style, features and interior package. We are very happy with our experience. AJ also went above and beyond to take us back and forth in different vehicles so we could get a feel for our options. He also spent a lot of time helping us find the one we wanted and had it brought in from another location. Super customer service for sure!
Side note... one of the finance deptartment guys is a little grouchy. Forget his name but AJ should steer his clients away from this particular guy to make sure customers overall experience is 100% excellent.
Purchased An Audi Q3 - Bebelle7
My wife and I had been looking for a new Audi we shopped around I got a call from Shane at Penske Audi West Covina he had the Audi we were looking for at a great price you know what they say Happy Wife Happy Life Thanks Shane.
Scam artists - Joe ready
They promise you a great deal but you’ll find out your overcharged. They act friendly but don’t give one xxxx about anything but their commission. Old school dishonest salesman. Promise one interest rate and then at the last minute I asked to double check and found they were charging more. High pressure sales tactics. Stay away!
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