Ken comes through once again - audicarguy
The servicing department at Beverly Hills Audi is highly reliable! They are quick to determine what needs to be done and quick to handle it.
Easy new car purchase - JoeTAudiQ3
I never expected how easy the process would be before I came to Walters Audi of Riverside.
Philip was so easy to work with and I never felt pressured or miss lead. He definitely cares about the customer experience. I highly recommend Walters Audi and Philip for next car purchase.
Amazing Customer Service & Experience - meghan13
I would highly recommend Mike Burns if you are looking to buy an Audi. He went above & beyond my expectations in finding my perfect car. I told him exactly what I wanted in a Q3 and the price range I wanted my payments to be and he made it happen without pressuring me into buying more than I wanted to. He is very knowledgeable on everything Audi and made me feel great about my new purchase! He even came in on his day off to get me into the car of my dreams since the exact version I wanted wasn't at the dealership. Great customer service & experience over all thanks to Mike!
Experience - Carlos123
Good service, good price and excellent customer service
I will return for surely, especially that inwill be ready for a new car very soon. Thanks
Great customer service - Tricey525
Raymundo Lopez was an excellent help to me and go me into a brand new Audi!!! He was throrough and polite while explaining the best ways to trade in my old Audi for a new one.
Best personal experience - Jennifer C Wicksman
Rusnak Audi has been great to work with over the past several years. Faye has been very helpful in getting us the car & deal we wanted. Faye has become a friend through the years and have recommended her and Rusnak to friends. We will continue with Rusnak for years to come!
Fun Times with Vincent Webb! - Doc
Mr. Webb is an exceptional patient man who I highly recomend for anyone who is looking to purchase an Audi. Very knowledgeable gentlemen who will cover all your questions and concerns. I felt that we were old friends by the time we completed our meeting. Jerry Sypkens Sales Manager great gentlemen and certainly knows the best reaturants in town!!
Helped me get what I wanted instead of pushing what they had - tm1audi
IJ very patient and helpful. Didn't rush me to close the deal and suggested stopping the paperwork when I had 2nd thoughts. In the end I got what I wanted, after figuring what that was, and he found it fast. Knows the cars and provided assistance instead of pushing.
Paperwork with Karla was the easiest car purchase I have ever done. That's usually the part I dread the most.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Internet Audi Brand Specialist
New A3 etron! - Bigrig
I walked into Santa Monica Audi dead set against buying an Audi and, thanks to Helen, bought one the next day! Helen is knowledgeable, patient, warm and gentle - not pushy at all. And she got the sale! I'm so happy with my new car!
Great customer service - Bugac
Made an appointment over the phone to see a used vehicle. When we showed up, the vehicle was ready to go for a test drive! Yudi was very helpful and we appreciated her attentiveness in making the decision to buy this car. Everyone was helpful from beginning to end. Thank you!
Internet Sales Manager
Internet Sales Director
Awesome! - Manny
Great vehicle pricing and friendly ,knowledgeable, ,accommodating staff.
I will definitely recommend this dealership to friends and relatives. Lowest vehicle pricing by far for our 2017 Audi A4, Happy wife , happy life!
Audi Brand Specialist
quite professional - jhmvos
Quite prompt handling of our request, still the sale took longer than desired. Sale people well organized, paperwork took longer than I like, or was needed
Perfect customer service!!! - Audid
Best dealership I’ve ever worked with and Blair is as good, knowledgeable and helpful as it gets. The service time is always fair and they let you know exactly what is happening every step of the way. Thanks Blair!!
Porsche dealer - Dr. Art
I was very satisfied with the whole process of my interaction with Porsche sales at Desert European in Rancho Mirage; staff is very friendly, courteous, knowledgeable and professional; the whole process was very easy going, no annoying pressure from the staff; and in the end they delivered a quality car with the right deal. I highly recommend this place.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Greg is my go to person in Service Department - Lorene
Audi Mission Viejo is a class act dealership. This is my second Audi to be regularly serviced here. Greg greets me by name. Always a smile. Always courteous. Goes over each and every line of service report.
I will always drive an Audi and bring it for service to Mission Viejo Audi.
Coto De Caza
Service manager is phenomenal - Jeff
The Service Manager personally got involved in our last two service visits to ensure that our experience was frictionless and efficient. He consistently under promised and over delivered and is the singular reason we won't bring our car anywhere else. We know we'll be in the best of hands so long as Alfred is at the helm.
A great buying experience!!! - Audi A7 Pam
From the first phone call to the dealership thru the whole process.... i am very impressed!!
Very professional, knowledgeable, and most of all (for me) not a typical pushy salesperson.
I would recommend Rohit to be the go to person to buy a car from Audi Fresno. I have already referred Rohit to two people. Thank you so much! Love my car!!!I purchased an A7.
I need more stars! - ALO415
Why are there only five stars?! I need more!
I have to say that this was one of the best car experiences I've had. I went to the dealership looking at the VW SUVs and with the help of James Jamous, I am ready to roll. He was awesome, very knowledgeable, and made sure that I was feeling good about the lease we set up. I would highly recommend this dealership and commend them for making this customer very happy.
Service follow up - ishamam
I had to bring my car in after a service appt since some electrical stuff went haywire and John Eshelman took care of everything and is extremely professional.
Customer Service is Audi Pacific's Priority - dragon13
From the time you drive into the service area to picking up your vehicle, the customer service is over and above. Easy to make or change appointments online. Highly recommend Audi Pacific for purchase of your vehicle, service and customer care.
Great dealer! - PJoo
Kit was a great dealer. He answered all of my questions very nicely. He was great to deal with and I also leased the car without even seeing it.
Susana was the one who introduced me to my new car. She went through the car with me and was super friendly.
Great Experience - Fratten
Great experience purchasing a car. Chris was helpful, knowledgeable and made the entire process enjoyable. We were quickly able to find the right car for us.
Sold me a car they didn't have. Cancelled the deal next day - joec
Nice enough, but sad about the experience. I went in with a cash offer at full sticker price. They were happy to oblige and found a car at Audi of Beverly Hills that they could deliver the next day. Two days later I got a call that the deal was off. Funny thing is that I signed a document in the Finance dept that was almost two feet long. In reading it, I asked Joel, the finance guy, about a provision that makes it a one way contract ie. I can't back out, but they can. He said "Yep". I guess that's why they put it in there.
An Outstanding Experience - R and J in PS
Post-retirement, we planned to consolidate to a single vehicle that offered Safety, stylish comfort with cargo capacity for camping.
After internet research we had narrowed the choices to 3 makes and models. We spnet 1/2 a day test driving and on a whim stopped into the Audi dealership which turned out to be the best decision of the year so far.
The team at Niello Audi are the "bomb diggity"! - LCinLA17
The team at Niello Audi are the "bomb diggity"! I worked with the Internet Sales division to buy my new A3 Cab and they were simply AWESOME! Shout out to Phillip and Kyle for their SUPERB CUSTOMER SERVICE and QUICK FOLLOW-THROUGH for a seamless experience! These guys tag teamed to help me out when one of them was not available, and it was seamless for me - excellent service from start to finish!
Oh - let me not forget to mention that I went to Sacramento from Los Angeles to purchase this car because it was the only one in the state built exactly how I wanted it and the team at Niello Audi made it worth the trip! Thanks guys and Nicole too in finance of course! You're the BEST!
LOVIN MY BEAUTIFUL AND "FANCY" A3 CAB!
LC in LA! :)
Terrible Service! Skeleton Crew! - Car Fanatic
Was ignored when trying to picking up car. Had to wait several minutes while everyone working was doing how knows what! (No other customers there)
Service writer would rather help people on the phone than help a LIVE person standing in front of him! Service manager just hides in his office! Terrible Customer Service! I’m glad I didn’t buy my new car here!
I left the car there to get a second person to help me pick up the car. I was then called by my service writer and asked to move my car! They were having a shop clinic and my car that “they parked” was in their way!! I just don’t get it!! Learn how to give good customer service please for the love of God!!!
Purchased An Audi Q3 - Bebelle7
My wife and I had been looking for a new Audi we shopped around I got a call from Shane at Penske Audi West Covina he had the Audi we were looking for at a great price you know what they say Happy Wife Happy Life Thanks Shane.
WORST DEALERSHIP SERVICE EXPERIENCE EVER! - mj123
I only WISH that I could give ZERO stars for this dealership and our experiences there. The other reviews on Yelp and other sites are generally reviews referring to sales. Our sales representative was Evelynn and she was good, but BEWARE..... the service experience is entirely a WHOLE other story. Here is why:
My wife and I saved up our money and purchased 2 new Audis from this dealership at the same time. A Q5 and a S6 for our growing family. We spent over $100K. When I took my car in for its first "complimentary" service (it only had 2400 miles on it) the dealership's car porter ran the front end of the car into a wall! I immediately demanded that the dealership buy back the damaged new car but they refused and instead offered to make all necessary "repairs". That took 4 months!
When the Audi Concord flatbed truck driver finally delivered my car back to our home, he severely gouged the front wheel and cracked the interior threshold trim which required the vehicle to be sent back to Audi Concord again for replacement of those parts with new ones. THEN, when the Audi Concord "technician" Miguel was installing the new wheel, he overtorqued it and stripped the lug bolts and wheel hub! That required the vehicle to go back to Audi Concord yet again for the installation of a new wheel hub and lug bolts. How basic of a mechanical task is tightening lug nuts on a wheel? All of these negligent goof ups and physical damage to my vehicle by Audi of Concord have resulted in the diminution in value of my new vehicle. Not to mention the time away from work and family to deal with these clowns. Unbelievable!
For a detailed and documented timeline of all of the many blunders that this ham-handed service department has caused us to endure, pleas see my posts on the Audi owners' forum located at audizine.com and search for "Worst dealership experience ever."
Based on my experience with the dealer I strongly recommend that you go elsewhere for the service of your Audi. Audi if Concord will gladly take your money when they sell you a car (or 2 in our case) but it is a total crapshoot whenever you go back to them for service.
They add charges and fees to the loan without even asking - AguayoJA
The GAp insurance is an option but they never asked me if I wanted it. They took so long to get the loan docs ready so by the time he was reviewing everything I was just listening to his brief description of what each paper was about. Never did he mention that some of those adds where optional. They just added things to make the loan payment to the max that I was willing to pay.