Harry Cha is fabulous - mbsilver22
My only disappointment is that I felt my tire was defective and was charged to replace it. Not Harry's fault, he was great with me. I'd recommend him highly.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Brand Specialist
satisfied customer - TimA
I had to take my vehicle in for a tear in the seat. Even with the poor staffing that day, I was treated so very well. From the moment I arrived until i picked up my vehicle, the staff was very professional and caring. Stacy was extremely helpful with my warranty coverage and with my unorganized paperwork towards getting a loaner car for the day. I am very thankful and Walters Audi did a wonderful job repairing the tear in the leather.
Audi Sport Specialist
Internet Sales Manager
Q-5 Is a beautiful car! - Erinmomofthrrr
I am not from So Cal but went to look at the A5 recently while visiting the area. Rachel was very nice and spent a good amount of time showing me options at Circle Audi even though she knew I wouldn't be buying local. Thank you Rachel!
Kudos for sevice - MrJM.
I would like to take this opportunity to give a special thanks and kudos to the staff at the Audi of Ontario service department, Amber Mejia was our point of contact during the entire time that our vehicle was in the service/repair facility, Amber continually was Helping us to understand what was needed for the repairs, as well as navigating us through the insurance end of things, this was very helpful and appreciated.as well.
Again I want thank Ontario Audi and there excellent service department and Amber Mejia for her professionalism and commitment.
45000 mile service, new tires - Audiowner
It was very easy to schedule the appointment online. Helpful and friendly people. In and out quickly with loaner available on premises. Work done on time.
Had an issue with ac on my A7 - CTORRESQ
Everyone in the service department is awesome. Shane and Hugo were so helpful. Took my car in without an appointment and they took me in ASAP. Top of the line service at Audi Fresno
Outstanding experience! - DaveA95242
I have purchased many vehicles over the years, and working with Ralph and Jerry was, by far, one of the best experiences I have encountered. Ralph knows the product very well, does not pressure you, takes the time to help you search for something if they don't have it in stock, and is pleasant and has a great sense of humor. I would recommend him to anyone interested in an Audi, especially any Audi in the "S" or "RS" category. Jerry worked with us to give us the pricing we asked for and the trade-in value needed, along with finding the exact right vehicle we wanted.
Audi Brand Sales Consultant
Always a breeze getting service done here!!! - Cindilou
Wow! I had a recall and visor clip repaired in 1.5 hours!! George got me an Uber to/from the mall to get an errand done. Such professionalism and friendliness - I always have a great experience getting Audi service for my car!!!
New A3 etron! - Bigrig
I walked into Santa Monica Audi dead set against buying an Audi and, thanks to Helen, bought one the next day! Helen is knowledgeable, patient, warm and gentle - not pushy at all. And she got the sale! I'm so happy with my new car!
Top Buying Experience Ever - Red G
The entire staff was extremely helpful and made great efforts to ensure gag my experience was top of the line. Everyone represented Audi well and made sure to enhance the feeling and luxury of not only the vehicle, but the brand. Everything from the presentation to my treatment was in a grand scale. I had filled out a credit application early in the morning before the shop was even opened and within minutes Johnny Azoulay, the sales manger, and Brian Sarabia contacted me. The entire staff knew I was on limited time and did everything possible to expedite my purchase and trade in; by the time I got to the dealership, everything was prepared. Jeremy Bullock was in front of the dealership waiting for me to greet me, which was a nice surprise. Everyone treated me with open arms and communicated every detail. They met every expectation and went above and beyond, in my opinion. Pablo was very helpful and ensured I understood everything about my contract. Throughout my visit, every person that was working with me ensured I was confortable and checked if I needed anything whatsoever. They were cognizant of my time restraint so made sure to update me on where everythig was during the process. I was able to purchase the car I wanted within an hour on a really busy day. I would return for another future purchase hair because of these guys!!!
My sales associate Larry Ellis was awesome! - Everett J. Woody
My sales associate Larry Ellis was very friendly and approachable. Got me right into the car I wanted with absolutely no pressure. In short the experience was quite fun. I had no idea that I was going to purchase a car or be able to afford it. I would also like to mention Damien Zegers that went above and beyond to assist Larry in finalizing my purchase.
Finally I would like to give an honorable mention to Andy Sasso for closing the deal. I had no idea the signing a boat load of legal documents could be so fun.
I would like to let whomever this may concern that your sales staff exemplifies the definition of DCH (great prosperous company).
Now let’s get that audio cable figured out!!!
Family motors is a great place to purchase your next car - RSRDOUG
From knowledge of the automotive products to working out the details of purchasing the car of my liking. Family Auto Group is top notch. This is the 3rd car I have purchased from Family Auto Group and the experience is always wonderful. Devin Cooper helped me as my sales professional from start to finish. Ernie Silva the sales manager worked hard to get me the trade in and numbers that worked for me. Ezekiel in finance literally bent over backwards to get me the best lender with the best payment options that fit my budget. I recommend purchasing your next car with Family Auto Group you’ll drive home with the car you’ve always dreamed of.
Internet Sales Director
Annual Maintenance - BBird
Was done in a very expediated way. I was given a loaner. My car was done as promised. But I picked it up the next day.
Great Dealership! - Audigal
Service at Keyes Audi is always a thorough and pleasant experience. Blair is responsive and quick to keep me updated on details of my service visit.
Audi Fleet Manager
My experience was excellent - JPRUSKO
Mila at Palo Alto Audi was extremely helpful in assisting us to decide which vehicle to purchase. She did an excellent job explaining the many features of QS5.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Thank you Cain Carter and Niello Audi - DionNugent
My wife and I recently purchased out second Audi Q7. We have purchased from this dealership before and both experiences were absolutely fantastic! Cain Carter is the best most decent and customer centric salesperson I have ever bought a car from. He has a can-do attitude and is the absolute best! Also, the service is top shelf at this dealership. Scott Bunker is the best service technician I have ever worked with. My wife and I trust him as he is always concerned about our bottom line when advising us on the best course of action. In the parts department Isaac is very organized and communicative on the best options that will work for us. Thank you all so continuing to earn our business!!!!
Excellent Customer Service - C. Hughes
Rafael has never failed to impress me with my requests. He has always gone above and beyond and he is the reason I'm still in business with Audi of Calabasas. Everyone has always been very helpful and friendly but Rafael is the person I go to the most and I appreciate all his hard work for his customers. Way to go, Rafael and all the staff at Audi of Calabasas!
White glove service - Kimberly Withee
I had a wonderful experience from start to finish. Everyone was extremely friendly and helpful, and I was notified of any changes each step of the way.
Would not buy a Car from anyone other than Arbi at Rusnak! - gregw
This is now my 5th Audi purchased at Rusnak from Arbi and I have never been disappointed. Arbi makes the process stress-free and seamless. It is priceless to have 100% confidence in a sales person who always leaves me 100% satisfied that I got the right car for me at the best possible price!
Great place to do business! - ds1968
After searching for weeks finally decided to lease the 2018 Q5. I was surprised by the level of service and professionalism that was given during the entire process. I was by no means an easy customer as I wanted to keep the best poker face. Gabriel and Indy did a fantastic job of putting my family at ease.
Great place to do business.
Great follow up service - rtyamb1012
Kiet Chieng was very helpful and professional in every way. Even though I didn’t purchase a car he followed up to see if there was anything he help me out with.
Great Experience - Fratten
Great experience purchasing a car. Chris was helpful, knowledgeable and made the entire process enjoyable. We were quickly able to find the right car for us.
Sold me a car they didn't have. Cancelled the deal next day - joec
Nice enough, but sad about the experience. I went in with a cash offer at full sticker price. They were happy to oblige and found a car at Audi of Beverly Hills that they could deliver the next day. Two days later I got a call that the deal was off. Funny thing is that I signed a document in the Finance dept that was almost two feet long. In reading it, I asked Joel, the finance guy, about a provision that makes it a one way contract ie. I can't back out, but they can. He said "Yep". I guess that's why they put it in there.
Purchased An Audi Q3 - Bebelle7
My wife and I had been looking for a new Audi we shopped around I got a call from Shane at Penske Audi West Covina he had the Audi we were looking for at a great price you know what they say Happy Wife Happy Life Thanks Shane.
Worst Nightmare! - Thema Tillman
This VW has the worst customer service I have ever experienced. We got some work done on our car at Marina Auto Body from the end of September 2017 to the end of October 2017 (I will also be reviewing them as well) due to an accident. There were a few things Marina couldn't do, so they sent our car to Royal to replace headliner and reprogrammed the EPC, driver assistance, etc. Johnson, our mechanic at Marina, emailed me saying that Fernando, a former mechanic at Royal, did not fix anything, and instead, him and his guys tore the new headliner that Johnson had just put on our car. They also did not replace two of the handles, and on top of that, double charged us for them. We tried to get in contact with Fernando for a month, but because he had a family emergency, the front desk staff at Royal VW said there was nothing they could do. One of the guys at the front desk even tried to convince us that the damage to the headliner happened at Marina and not Royal. WORST CUSTOMER SERVICE MOMENT #1. After Fernando came back to work, we were told to come in to get the car assessed. This was a month ago. We met the manager or the guy in charge, Jason Brown, and he calmly talked us through the situation and said they would fix everything and to stay in contact with him personally. He said he would give us a call when the headliner came in. This was 3-4 weeks ago. WORST CUSTOMER SERVICE MOMENT #2. Since then, we've called Jason Brown and left him several messages, which I'm sure he was not checked. We have not received any calls back. I will be going there Monday morning to finally deal with the damaged they've caused to my car. I'm disappointed to say my car came from this location. The people working here are slow, inattentive, they never return calls, they always try to deflect the blame and never want to take responsibility for things they've done. I never want to deal with this location ever again after this is resolved.
UPDATE: Since November 2017, I have had to take my GTI back to Royal THREE TIMES because of the headliner. In November, the headliner was too short on the driver's side and it was supposed to be a brand new one from the parts factory. In December, I brought it back to try again. This time, Jason Brown claimed it was a defect on VW's part, and that I would not have to pay for this at all. They did not have any loaners, but said I would be reimbursed if I went to Enterprise. A week later, same problem. The headliner was too short, sticking out on the edge and very visible. So, I had to bring the car back in January. They attempted to replace the headliner a THIRD time, AND THE SAME PROBLEM STILL PERSISTS. The headliner that is now in my GTI is also still too short, and you can see the edge of the cloth sticking out. On top of that, I have not received the reimbursement I was promised back in December, almost 2 MONTHS ago now. Unfortunately, I will be moving to LA this week and will have to carry over this problem there. I just hope that VW takes accountability for this defective part and properly replace it. If not, I will continue to write reviews and emails about this until it is rectified.
Scam artists - Joe ready
They promise you a great deal but you’ll find out your overcharged. They act friendly but don’t give one xxxx about anything but their commission. Old school dishonest salesman. Promise one interest rate and then at the last minute I asked to double check and found they were charging more. High pressure sales tactics. Stay away!
WORST DEALERSHIP SERVICE EXPERIENCE EVER! - mj123
I only WISH that I could give ZERO stars for this dealership and our experiences there. The other reviews on Yelp and other sites are generally reviews referring to sales. Our sales representative was Evelynn and she was good, but BEWARE..... the service experience is entirely a WHOLE other story. Here is why:
My wife and I saved up our money and purchased 2 new Audis from this dealership at the same time. A Q5 and a S6 for our growing family. We spent over $100K. When I took my car in for its first "complimentary" service (it only had 2400 miles on it) the dealership's car porter ran the front end of the car into a wall! I immediately demanded that the dealership buy back the damaged new car but they refused and instead offered to make all necessary "repairs". That took 4 months!
When the Audi Concord flatbed truck driver finally delivered my car back to our home, he severely gouged the front wheel and cracked the interior threshold trim which required the vehicle to be sent back to Audi Concord again for replacement of those parts with new ones. THEN, when the Audi Concord "technician" Miguel was installing the new wheel, he overtorqued it and stripped the lug bolts and wheel hub! That required the vehicle to go back to Audi Concord yet again for the installation of a new wheel hub and lug bolts. How basic of a mechanical task is tightening lug nuts on a wheel? All of these negligent goof ups and physical damage to my vehicle by Audi of Concord have resulted in the diminution in value of my new vehicle. Not to mention the time away from work and family to deal with these clowns. Unbelievable!
For a detailed and documented timeline of all of the many blunders that this ham-handed service department has caused us to endure, pleas see my posts on the Audi owners' forum located at audizine.com and search for "Worst dealership experience ever."
Based on my experience with the dealer I strongly recommend that you go elsewhere for the service of your Audi. Audi if Concord will gladly take your money when they sell you a car (or 2 in our case) but it is a total crapshoot whenever you go back to them for service.
Hassle Free Sales Department - Ben
Stopped by last month I went into Audi MV to purchase a 2018 A4. From the moment I walked in I was greeted by a nice sales woman Sabrina. She gave me all the details to the car and answered all my questions. Then I worked with Wice and worked out a great deal. I am so happy with my Audi and thank you Audi MV for your hospitality and awesome customer service.
Audi San Diego