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Had a great experience buying a used Q5 here. Anthony was... - jillianrevans
Had a great experience buying a used Q5 here. Anthony was great to work with, and went out of his way to correct a small error. Process was smooth and straightforward. Would definitely buy from Anthony again!
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Brand Specialist
The sales rep was so welcoming and made the process... - Chloedenise2018
The sales rep was so welcoming and made the process actually enjoyable for my whole family. Peter ! Thank you!
Joe Nguyen is absolutely the best. He and David always... - oguzman1111
Joe Nguyen is absolutely the best. He and David always take care of all my service needs. I followed Joe over to Fremont Audi from Oakland Audi because he is that good and we know we can trust him and his expert advice.
I can honestly say that I have never had nothing but A+ service from Joe over the multitude of times I have brought my Q7 in for services at Oakland and now Fremont. My family and I will be purchasing another Audi because we love the vehicles but also because we know we have Joe to handle all our service needs with his guidance and expertise and his great team.
Satisfied with all the services done to my car. Excellent... - DADSKO143
Satisfied with all the services done to my car. Excellent service. Mr Alex Ortiz explained all details that should be done to my car and time to finish. He managed to provide me a loaner car while my car is being serviced. Great customer service.
Convenient process making the appointment. When dropping... - Q5Diva
Convenient process making the appointment. When dropping my vehicle the check-in was smooth. They gave me a ride home and sent a car to pick me up. Quick, and friendly. I’ll be back.
Attentive and friendly. Excellent work with attention to... - rdort003
Attentive and friendly. Excellent work with attention to detail and quality. Consistently checked on for status
Got a new car there, sales are professional and price was... - Ky
Got a new car there, sales are professional and price was great.
New Car Sales Consultant
Internet Sales Manager
I came in a little while ago just looking around, and... - k
I came in a little while ago just looking around, and Alfredo was very helpful and wasn’t pressuring me at all to purchase a vehicle on the spot; overall the staff there was very nice and respectful of your space, on top of the dealership itself being organized and clean, would 100% reccomend purchasing a vehicle from here
We LOVE our new Audi Q5, BUT, we are 2 senior citizens... - deereynolds
We LOVE our new Audi Q5, BUT, we are 2 senior citizens who are not to tech savvy!
Once again Jeffrey Shem from Audi Mission Viejo to the rescue! He is amazing! And so very helpful! Thank you so much, Jeffrey!
Certified Brand Specialist
Sales & Leasing Consultant
I have been buying hind end cars for a long time. Lasher... - Swiftshoez
I have been buying hind end cars for a long time. Lasher Audi treated me like I was a VIP customer the moment I stepped in the door.
The knowledge & customer service I received was second to none. I will only purchase my cars ELK grove Audi in the future
Mariano was fantastic! He worked with me to make it... - me.ayahya
Mariano was fantastic! He worked with me to make it happen and got me into a brand new Audi A4 within the hour. Did all the pre-work over the phone and only needed me in person for signing.
Smoothest car buying experience ever. One of the best car... - Vinny Nazerian
Smoothest car buying experience ever. One of the best car dealerships all around.
Brand Sales Specialist
Very professional dealership! Would highly recommend. I... - NewIsaiahMeza
Very professional dealership! Would highly recommend. I just purchased a used Mercedes c300 and they made the process very easy. Very freely people also. Thanks
Honestly the best service I have received from a... - Drico2047
Honestly the best service I have received from a dealership , from the moment I inquired about the Etron to driving it home , I was provided the best quality service from any dealership I have ever been to. Thank you to the Audi Valencia team .. all of you made the buying experience during these Covid time easy and fun .
No hassle at all , did the deal and was out in 1.3 hrs... - tom.mcclung
No hassle at all , did the deal and was out in 1.3 hrs
Marvelous great customer service, knowledgeable staff... - wsabner
Marvelous great customer service, knowledgeable staff great service and friendly staff awesome customer service at the dealership friendly staff and friendly customer service great price
Rude salepeople, worse finance staff. They act like they... - strawhat23
Rude salepeople, worse finance staff. They act like they are your best friend until you sign the contract. Once you do, they treat you like garbage.
Service Dept: 10 out of 10 - neigh52
The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready when they say it will be; they check with me about any added costs; now they even pick up and deliver my car. I love Rusnak Audi.
Very friendly staff. Helpful service. Quick and swift... - soubhagya.ebay
Very friendly staff. Helpful service. Quick and swift response. Accomdated last minute changes to my service request
Take all the online reviews with a grain of salt. I had... - Calbear92
Take all the online reviews with a grain of salt.
I had been reluctant to take my eTron to Circle Audi for service since the reviews here were truly terrible.
However- that was NOT my experience. Their website was so easy to book an appt with an Audi loaner the next day so I figure I'd try since it would be a warranty repair.
My assigned Circle Audi SA was at lunch when I arrived since I got caught in unexpected 405 traffic- however Michael's co-worker (Kas Chanklin) was very friendly and got me checked in and on my way with an Audi loaner.
The next AM, Michael introduced himself via text and within an hour, Victor- my assigned eTron tech used Audi Cam and sent me a video showing me what he was doing with my vehicle. That was incredible use of technology and goes along way with excellent communcation between consumer and service. That's something ALL other dealerships should strive to emulate.
Even better- I was kept up-to-date on the status via text. They needed to order a module which would arrive the next day.
And I received updates when the module arrived and when the work was completed.
I wasn't able to pick up my car when Michael was there, but hats off to Victor, Michael and their co-workers who checked me in and out (Charles Alatorre).
I'll definitely keep Circle Audi on my short list for Audi service in the future- especially, they honored my wish on No car wash and no tire pressure change..
The whole team was helpful in selecting our vehicle... - SonicDriveInMallView
The whole team was helpful in selecting our vehicle remotely and had door to door service, which was helpful for my pregnant wife and I.
I went into Audi of Downtown LA intent on purchasing a... - egspecr
I went into Audi of Downtown LA intent on purchasing a used Q3 on 9/5/21. So, when I arrived, I checked in with the receptionist and was met by Clyde Oquendo. Clyde was nice and willing to assist throughout the showing and the test drive. So, when we were done with the test drive, we went back inside the dealership to talk numbers and told him what I was looking to pay for that particular Q3. So, he went to talk to his manager and was told that they would not budge a cent on the price because it was very competitive. So, I thanked him, walked away and drove away in my Audi S5 because I thought brand loyalty would mean a thing. Apparently, it didn't. They didn't even bother to negotiate when I was physically in the dealership with my family. So, when I was driving to lunch after leaving the dealership, within 10 minutes of leaving the dealership, I get a call from Perry (the used car manager) saying that he was willing to drop the price about 1500 dollars, which was not close to what I originally told them. I told him a few times that my max price was a certain price and his simple mind could not comprehend what "max" meant. He kept giving me a number that was above what I wanted to pay, and I said max was max. Then he said, "Give me a call if you change your mind." So, in return I said, "YOU give me a call when YOU change your mind." After that exchange, we both realized that a deal was not going to be made and he proceeded to hang up, but HE did not FULLY hang up before calling me a "xxxxing xxxxx" in the background. Which I clearly heard. If you want to deal with immature pieces of xxxx like that, feel free to go to Audi of Downtown LA. So, after we ate lunch, my family and I headed to New Century BMW and bought a certified pre-owned 2018 X1 that still had a warranty.
Worst car buying experience I've ever had in my life.... - Mycharger
Worst car buying experience I've ever had in my life. This dealer was supposed to pay off my old car and sent the check to the wrong address, leaving me to make payments on a car that was supposed to be paid off. Do not do business with this dealer.
Disingenuous and unprofessional! AVOID GOING FOR SERVICE!... - a5sportback
Disingenuous and unprofessional! AVOID GOING FOR SERVICE! Staff is trained to entrap. I went for routine maintenance and was NEVER informed a quote or any estimate for a routine check. Admittedly, that was my fault and I won't be going back. Only after walking up to the cashier was I surprised. Some may consider $310/hour high but I'm okay with. It's the lack of courtesy from the service consultant, Chris Navarro, that really bothered me. When confronted he simply shrugged and said that's the labor rate and there's a sign outside, essentially holding my car hostage. Way to raise the bar Audi Santa Monica. Unprofessional and a clear reminder how staff will take advantage any chance they get.
Cory was without a doubt the nicest, most informative,... - diane
Cory was without a doubt the nicest, most informative, most helpful car salesman I’ve ever dealt with. He made us feel comfortable to ask every question under the sun and carefully explained the entire process. Even with our 10 year old running around like a maniac. We can’t say enough about him, with his no pressure vibe, he should be training everyone else. We will definitely be coming back to the dealership as a result of his exceptional service. Thank you again Cory! We love our new Q5 sports back and feel great about it thanks to you!
Came in for a test drive for a new vehicle. I was... - Sanket
Came in for a test drive for a new vehicle. I was directly asked, “why am I not buying a new vehicle then and there”. When I told that I will reach back they literally kicked me out of the showroom.
The Internet Sales Manager (nice person) asked me to meet the manager before signing off. The manager (Chris) was not interested in having a word or two since I wasn't buying the car right away!
There are 100s of dealerships which you can go out to, do not go here!
AVOID THIS DEALERSHIP. Steve, the manager, frank, and... - dchauditrash
AVOID THIS DEALERSHIP.
Steve, the manager, frank, and cisco all are extremely rude and dishonest people.
They will do everything they can to waste your time in order to make the deal better for themselves.
They try to add in hidden options to the price that nobody wants or needs and then use this as a way to make you think youre getting a good deal.
Why do you see so many negative reviews? This place is a joke. Stay away!
Avoid Audi calabasas, the fake general mangers &... - I hate liars
Avoid Audi calabasas, the fake general mangers & retention manager (what a joke “retention”) Douglas . They lied to us and when we reached out to Audi corporation all we received was BS promises. Stay away from this dealership and Audi in general
Dealer stated car was CPO with no scratches or flaws. I... - trip85
Dealer stated car was CPO with no scratches or flaws. I have two estimates for $14k in repairs to the car. Do no use them!
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.
Audi Fletcher Jones
Sales Team Leader