Excellent - AudiQ7
Brett from Walters Audi is an outstanding individual who goes above and beyond for his clients. He is knowledgeable, articulate with a Can Do attitude. This is a second vehicle I have purchased from this dealership and from this individual
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Brand Specialist
Great experience! - Jennykcazares
One of the easiest experiences I've had at a car dealership! Estevan Alvarez was my car salesman and he was a pleasure to work with. He was extremely knowledgeable, professional, not pushy what so ever, and listened to what I wanted. I've never had an Audi before and didn't know exactly what I wanted. Estevan was very patient and explained everything in detail. At the end of our conversation, I knew I was going to get an Audi. He made the process quick and easy. His communication was great and I will definitely be referring him to my family and friends. Overall, I had an awesome experience and so happy about my new Q7!
Q7 2019 - Nr
Bought a Q7 I wanted at a great price and with goood service. The buying process was effortless and easy. Hope to have similar service during maintenance.
Internet Sales Manager
New Car Sales Consultant
Amazing!!! - Trojans
Love dealing with Ryan Bradley and his team. What an amazing experience. Top notch service!! I will Be buying all of my cars from him for the rest of my life!!
Found the car combo we wanted - Jennn8675309
Came in not needing to buy that day but found the Q5 combo we wanted. Pete was very patient and really knows the Audi’s.
Internet Sales Manager / Audi Brand Specialist
Audi Fleet & Internet Sales Manager
Professional, courteous and timely. - SAMSONPINTO69
Hugo is my service manager and I recommend him to other Audi customers. He's very knowledgeable and professional and always follows up after I've completed me service with Fresno Audi. And the service department did an excellent job on my car. Will visit then again for my next service!
Professional and easy - LALROWE.HH
San Diego Audi from start to finish was a great experience. I started working with IJ online. I already knew what vehicle was interested in and he and I worked conveniently online to see if SD Audi could meet my needs. They did. My Q3, feels like it was designed just for me! Functional and darn CUTE!
I.J. was professional and very easy to work with. Super Patient! No Pressure.
I am looking forward to my tutorial with him tomorrow, super fun!!!
Exceptional service - md2018
Frank went above and beyond our expectations. He kept us updated and informed via text. We truly appreciate all his help. We will definitely be back!
Great service - Tjc7
Attentive capable and timely... Adam is alwYs on top of things .. keeps me informed .. and gets things done! I will always ask for him when I bring my car in for service
Repair of radio and zone 3 heater and a/c - Mtorresan
The work was done perfectly. Took a week but the loaner car made it no problem. Nice, friendly, and professional help staff. Thanks to all.
Friendly, efficient staff, great communication - Margit
Car had issues and Rancho Mirage Porsche took me right in, checked car immediately, great communication ovation during visit. Very impressed with staff attentiveness and solution
Certified pre owned. - Senioraudiguy
I just purchased a 2015 SQ5 my first Audi. The sales staff knows there product inside and out very helpful as this vehicle is quite complex with lots of technology and features. Love it.. very happy with the professional people that I delt with and the car. Not to mention the price of this loaded little special SUV but very competitively lpriced and no high pressure sales tactics! Thanks !
Audi Brand Sales Consultant
Outstanding parts dept, service dept, and sales dept! - Dave Clanton
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
Audi loyalist thanks to experience! - GKlo
My first time to Audi Fremont as I live in San Jose and it was absolutely worth the 23 minute drive. My salesman, Dave Stevens greeted me with enthusiasm on the showroom floor and allowed me to explore the magnificent new facility with all the modern touches and vehicles both new and used. He shared the latest advances that Audi brings to market and helped me locate my new car. The process from selection to drive off was super fun/easy and I’d gladly do it again tomorrow with a family memeber, friend, etc.. *****Five Star Experience!***** Buy your Audi from Fremont Audi!
Service - Maryricehopkins
We worked with Brian to purchase our car and have been very pleased with our Q5. Short after we purchased the car, it was stolen and they were very quick to help us re-key the car. Now. I am back for the one year service and once again happy with how efficient things went. Thank you!
Audi Fleet Manager
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Great Experience - Fratten
Great experience purchasing a car. Chris was helpful, knowledgeable and made the entire process enjoyable. We were quickly able to find the right car for us.
Cain's Who You Need To See - Red
I recently met a very nice man, Mr. Cain Carter, and bought a car from him. It is a nice car but Cain was nicer and made the whole car buying experience somewhat fun. I hope that he's still around when I need to buy the next one.
I love my new Audi! - Alyssa P
Adam Roberts and Mark Wessel are a pleasure to work with! Leasing a car is a somewhat tedious process but they made my experience fun and stress-free. I felt like part of the family! Thanks guys!
Always good service - MarieC
They always take good care of me and my beloved car. This particular time was a big one; 55k mile service, new brakes and rotors, had to fix the latch on the passenger door, so unfortunately it took several days, but they had lent me a loaner, so it was no hassle at all. I love this dealership, both the sales and service sides. They do great work, and Vince, my service advisor, is wonderful.
The money pit - MattFrom702
This review is not geared towards my salesman as I honestly believe he had no idea this car had these issues. My problem is with the intake and inspections on their trade in vehicles and the terrible condition they allow these vehicles to be sold in.
I recently flew out here from Las Vegas to purchase a 2013 Edge. I received a Carfax that showed this vehicle had no accidents and was informed that it was transferred there from DCH Oxnard. With that said, this review also reflects the poor standards and lack of integrity coming from DCH Oxnard.
When I arrived in Vegas the next day, I decided that I wanted to get rid of the front license plate. When I grabbed on the license plate frame, I felt the grill was loose. I then looked lower through the grill and could see that my AC condenser was bent in along with the metal front crossmember that connects to both frame rails.
I threw the vehicle up on my ramps and removed the front bumper cover which was extremely easy to do. Once I removed the cover, I observed the front lower crossmember pushed through the radiator core support, A/C condenser, radiator and electric cooling fans. One fan continuously runs and the other does not. I then looked beneath the vehicle and could see (unrelated to this damage) a HUGE collection of fluid near the transmission. I investigated further on that and then determined that the fluid was leaking from the passenger axle seal. I drove 300 miles like this! Unbelievable.
The next day, I ended up taking this to a body shop and was quoted almost $1900 to repair NOT including another $600-800 for the axle leak! Suddenly my $12k Edge now became a $15k Edge in a matter of minutes. I don't have that kind of money to fix this. But wait, there's more! Knowing the axle was leaking fluid, I decided to drain and fill the transmission. Upon draining the fluid (which should be red) I discovered it was BLACK and smelled burnt. NOT good for a transmission and will affect the longevity of it. What a nightmare this has been.
I would not recommend anyone to purchase a used vehicle from these dealers. It's 100% obvious now that they literally take these vehicles in as a trade and slap a for sale sticker on them. NO inspections whatsoever. That's a terrible business model to have and no customer deserves to unknowingly purchase a vehicle with hidden structural front end damage. This vehicle is not mechanically sound or safe.
Unfortunately, I purchased it as-is with no legal recourse. While I may have lost out on several thousand $$$, I have no doubt in my mind that this review will prevent others from purchasing a vehicle from an auto chain that literally has no integrity or values. Go elsewhere, auto dealers are a dime a dozen.
New Purchase - mstone5
I came in to trade in my car for a new lease. Larry did a great job showing us and test driving various models. We finally settled on an A4. Love the car!
Family motors is a great place to purchase your next car - RSRDOUG
From knowledge of the automotive products to working out the details of purchasing the car of my liking. Family Auto Group is top notch. This is the 3rd car I have purchased from Family Auto Group and the experience is always wonderful. Devin Cooper helped me as my sales professional from start to finish. Ernie Silva the sales manager worked hard to get me the trade in and numbers that worked for me. Ezekiel in finance literally bent over backwards to get me the best lender with the best payment options that fit my budget. I recommend purchasing your next car with Family Auto Group you’ll drive home with the car you’ve always dreamed of.
Parts purchase - Paul Banks
I was looking for replacement parts for my 2006 Audi A4 Avant S-Line. Hugo knew exactly what parts I needed. I had additional questions on maintenance items, he explained what I needed and what could wait. Very friendly and honest.
Buyer be warned - Lmicha
I bought a Pre-Owned Audi from this dealership in July and thought it was great, they told me they’d take care of all the paperwork and I’d even get my plates in the mail.
This quickly changed a month later when Kit (the salesperson I purchased the car from) tried to get me to sign some backdated documentation from the DMV. After I said I didn’t feel comfortable signing a backdated document all I got was radio silence from them.
Cut to 3 months later, I still haven’t received my plates in the mail and have called and emailed them countless times to no response. I actually got better service from the DMV when I called them, they told me the dealership never filed the paperwork to get me the new plates.
I don’t know what shady dealings are going on here, or why on earth they’d try to get clients to sign backdated documents, but when you buy a luxury vehicle you’d expect luxury service, be warned this dealership does not offer that.
Sold me a car they didn't have. Cancelled the deal next day - joec
Nice enough, but sad about the experience. I went in with a cash offer at full sticker price. They were happy to oblige and found a car at Audi of Beverly Hills that they could deliver the next day. Two days later I got a call that the deal was off. Funny thing is that I signed a document in the Finance dept that was almost two feet long. In reading it, I asked Joel, the finance guy, about a provision that makes it a one way contract ie. I can't back out, but they can. He said "Yep". I guess that's why they put it in there.
Second Purchase Is A Charm! - TOE
This is my second Audi purchase with this particular dealership & it was FIRST CLASS from start to finish.Cristian Laverde was my sales person & Tyler Sendelbach was my finance manager. Both of them were well organized, professional,full of knowledge, had great energy with a smile & treated me like family. I highly recommend this dealership & make sure you ask for Cristian & tell him LT said Hello.
Great Sales and Service Experience - silverpony16
I purchased a 2017 Mustang GT from Penske Audi.
From working with Christian on the sales side, to Vincent on the service side, I was extremely happy with the experience at Penske Audi West Covina. They bent over backward to make sure I was happy with the purchase and the additional services I negotiated. I would recommend them to anyone!
Great Service Dept - cptpicard
I bring my Audi here that I also bought from these guys last year. I deal Eric and he is a pleasure to deal with in Service. I have done a few maintenance items with them and they also solved an electrical problem. All of the work promised was performed on time and as expected. Typically, I bring my car in and they sit in the lounge, WiFi is good, plenty of amenities.
Excellent Service. - AustinTrevino
Audi Rocklin is what all Car Dealerships should aspire to be, and is worthy of every single accolade it's earned. The customer service was unmatched, and my Fiance and I never once felt like we were pressured into anything we didn't want to do. We were given advice and mentored throughout the entire process, in our first big purchase, never once feeling overwhelmed, taken advantage of, or unheard.
Our salesman Bill Dameri was helpful through the entire process, he responded to my emails and texts, even before they officially were open. He went above and beyond for us, and made this a very positive experience. From our test drive all the way to driving home in our new Car (but first Inn in out burger), Bill provided Excellent service, and even insisted on providing further service after point of sale. We truly feel like valued costumers, and the idea of coming back for our yearly servicing is a positive feeling.
Steve Armstrong who helped finalize our sale was incredibly helpful, and made understanding the Warranty and different options available simple and insightful. We could tell he genuinely wanted to help us. We don't plan on buying a car again anytime soon, but when we do, we are going with Audi Rocklin, you won't regret it either, go to this Dealership.
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