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We purchased a Q7 from Audi Ontario. Everyone at the... - rodrigoortizp
We purchased a Q7 from Audi Ontario. Everyone at the dealership was super nice and attentive, especially Jay Baik. He is very knowledgeable, was great at explaining to my wife all of the car functions and gave her some valuable tips that I am sure many people miss. He made the whole process easy and enjoyable. It was also a pleasure to talk with Kevin Bolden, very nice guy. Even though this dealership is not close to home at all I am glad we went as all of our expectations were met.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Brand Specialist
Fantastic dealership. Clean, staff was friendly and... - juggalo49er
Fantastic dealership. Clean, staff was friendly and knowledgeable. Prompt service and just a great staff to purchase my new vehicle from! Definitely recommend!! Mahalo Nui Loa!!
New Car Sales Consultant
Stephen Garlata was our sales person. it was at the end... - medeiros_92
Stephen Garlata was our sales person. it was at the end of day. we knew he was tired but continued on very professionally and courteous. knowledgeable as well.
Internet Sales Manager
Everything was easy. Called for an appointment, got one... - k_m_bergstrom
Everything was easy. Called for an appointment, got one for the next day. Drove in, they provided a loaner car with no hassle and my car was all fixed and ready the next morning.
Sales Team Lead
fremont Audi is always my choice after comparing multiple... - Iicode
fremont Audi is always my choice after comparing multiple dealers on auto mall, and other Audi dealers. They are quite honest to customers. The experience is quite positive
Great customer Service. Audi service department has been... - Vicki Lombardo
Great customer Service. Audi service department has been friendly, easy to communicate with & was able to get everything I needed done in a reasonable time frame.
Picked up my Q7On time with a loan carServiced... - WhatsamatU
Picked up my Q7
On time with a loan car
Was ready at scheduled time
Xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx
All was good and professional. No issues at all. Would... - Ron
All was good and professional. No issues at all. Would recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care.
My Audi had an extremely flat tire and a few door dings.... - RAISSA B.
My Audi had an extremely flat tire and a few door dings. Audi Roadside Assistance towed my Audi to the dealership. I coordinated with the Service team and requested my favorite Service Technician, Jerald Camacho, to handle my Audi. He was able to secure me with a courtesy vehicle while my Audi had to stay in the shop for a few days. Thanks to my Audi Pure Protection and Road Hazard Plus coverage, Jerald worked his magic and took excellent care of my baby. Thank you again for your customer service... Jerald is awesome!
Kyle and the team around him are great and easy to work... - sblankenbeckler
Kyle and the team around him are great and easy to work with. This is my 3rd deal and it’s always easy. and top notch.
Brand Sales Specialist
I would definitely recommend friends and family to... - dtorbik1
I would definitely recommend friends and family to purchase a car from Audi Lasher. Everyone is very friendly and helpful. I love my Q3 SLine.
One year later still thrilled with our 2012 Ford Escape... - G. Wolfe
One year later still thrilled with our 2012 Ford Escape purchase. I have never worked with such a detailed and thorough sales rep as David Morgan who worked with us step by step to give us all the info requested to purchase the vehicle sight unseen, and ship it to us up in Oregon-- and was there every step of the way to make sure we were satisfied. Great Job!
Very quick recall repair on seat belt recall - suellenesl
The service advisor, Oscar, was excellent. He kept me informed. The car quickly went through the repair, quality assurance, and inspection process and was finished in half the time estimated. Oscar was very informative about when my last service had been done and when the next one is due. I have always been pleased with my service visits at Audi Pacific.
Service Dept: 10 out of 10 - neigh52
The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready when they say it will be; they check with me about any added costs; now they even pick up and deliver my car. I love Rusnak Audi.
Lalo Nunez was disrespectful and he tried to cheat me in... - mattdavis
Lalo Nunez was disrespectful and he tried to cheat me in servicing my car he never took the car in for service and told me after 2 hours of waiting that it has been serviced I have video proof from my dashcam I will expose this dealership and Lalo Nunez false statements I have Audi Care which I can now believe they just sell you so they can charge interest on every month and make your payments higher nothing else.
Quan provided outstanding service. I would like to see... - Bfiller2003
Quan provided outstanding service. I would like to see Audi continue hiring service managers with his caliber of service! My experience at Audi was excellent!
Consistently very good with respect to leasing, sales and... - bes
Consistently very good with respect to leasing, sales and service. I would recommend Audi Mission Viejo to anyone looking to lease, purchase or service an Audi.
Rubí was really good and the transaction was super smooth... - mikkel
Rubí was really good and the transaction was super smooth and easy. They offered a better deal than anyone else and provided the vehicle immediately
Bought a Q5 from this dealership. Negotiated via... - lyovje
Bought a Q5 from this dealership. Negotiated via email/phone for availability and pricing and had a good experience. Were able to even trade in our BMW while we were there for a reasonable price. We'd done our research on what we wanted to pay, and the sales guys were straightforward, fair, and didn't put any pressure on us. We were able to pick up the car, and get the paperwork signed very quickly. We tried going to other Audi dealerships in the area and the sales guys were terrible. Do your test drive at those dealerships, but when you're ready to buy and get the price and car you want, go to Audi San Francisco
Went in for a recall service. Got a loaner for the day... - dwtai
Went in for a recall service. Got a loaner for the day and also had my car washed and charged after the service was done!! Those little things are important for the high rating!
Disingenuous and unprofessional! AVOID GOING FOR SERVICE!... - a5sportback
Disingenuous and unprofessional! AVOID GOING FOR SERVICE! Staff is trained to entrap. I went for routine maintenance and was NEVER informed a quote or any estimate for a routine check. Admittedly, that was my fault and I won't be going back. Only after walking up to the cashier was I surprised. Some may consider $310/hour high but I'm okay with. It's the lack of courtesy from the service consultant, Chris Navarro, that really bothered me. When confronted he simply shrugged and said that's the labor rate and there's a sign outside, essentially holding my car hostage. Way to raise the bar Audi Santa Monica. Unprofessional and a clear reminder how staff will take advantage any chance they get.
Jorge Serrano made the installation of new tires very... - Acalder
Jorge Serrano made the installation of new tires very convenient while my vehicle was being serviced. He also helped me set up additional Audi Care coverage so that my next visit is just as easy. I appreciated his efforts in getting me the best price on tires so that I could afford to get the replaced, in house.
This was a super great experience. We bought a used 2016... - Adamk12
This was a super great experience. We bought a used 2016 Audi Q5 and the process easy and quick. Eddie was upfront and super helpful.
Amazing Friendly Experience - jdchumacera
- [ ] I went into my car buying process a month before i was ready to purchase my car. I was looking for an Audi S5. I called and emailed a number of dealerships. To be honest, too many. But one stood out among the rest and it was Willie at Audi Valencia. I did my research on the car when it came to pricing and Willie surpassed my expectations at every request i had. And like i said i was a month out but Willie was there with me every step of the way giving me my options and without any run around what so ever. He answered all my questions and made every step as easy as possible. There was little to no effort when it came to this place. It was as if Willie and his team anticipated every choice i wanted to make. He went above and beyond for me to get into the car i wanted. Willie just scored a lifelong customer for Audi Valencia. If you need ay car, go see Willie at Audi Valencia. You will most certainly will not get dissapointed
Worst car buying experience I've ever had in my life.... - Mycharger
Worst car buying experience I've ever had in my life. This dealer was supposed to pay off my old car and sent the check to the wrong address, leaving me to make payments on a car that was supposed to be paid off. Do not do business with this dealer.
I bought a Certified Pre-Owned Audi A4 from the... - Jelli B
I bought a Certified Pre-Owned Audi A4 from the dealership. Within the first month I had two fixes for the vehicle and I suspect the car was not properly inspected. Not okay for a CPO vehicle. I recommend to avoid buying used Audi’s from this dealership. Plus dealerships like Niello give you a 7 day worry free return policy if you are not happy with the used vehicle. I will never buy used from this dealership again and I would have been returning the vehicle in the first week if I had the option.
Really? Lies, fleas, fleece, flim-flam, trickery,... - viacondios
Really? Lies, fleas, fleece, flim-flam, trickery, w...t.... f-ery is this...? you name it.
We have never heard so many bold faced lies, even from scrappy oldtime used car dealers.
They claim to do things that can only be done at factory, to get you to sign.
They state that the requested options are no good, that they always change them [to the ones that they have on the lot], because those are "far better" and "what everyone wants".
The price went up and options sideways every time they communicated (email, telephone), even with the vin and stock number posted with details. After they sent the purchase offer via email, there was endless f-ery and dickery. "You want it at that price? We'll take out the stereo, [yes roof racks, no roof racks, $400, $700]", and increasing $$$$ over Audi price.
Already reported them. How close to fraud to you really need to get?
People want these vehicles. Why force it? Why fraud it??
Bold faced bullying to get you to sign, demanding and threatening.
Yes, really. 27 calls/emails from 5 different people, marketing and harassing but no negotiation. After I asked them to stop contacting me 2+ weeks after we couldn't engage to conclusion with a drive away, I stated that I had gone to another dealer. They demanded to know which dealer and threatened that they would tell that and every dealer that I was "tire kicking", not buying and that they would take that car so that I couldn't. They did in fact call another dealer. Twisted.
First and Last Audi - stevewhite1
The worst dealer service calls I've ever experienced. I'd give them an "A" for effort and an "F" for results. Took the car in the first time with two problems. They kept it a week and fixed one of them. Got the car back and experienced a new problem. Took the car back with two problems - the original (unfixed), and the new one. They kept it another week and fixed nothing. Audi's technology has advanced beyond the ability of their dealers to diagnose and fix it.
Deceitful sales tactics, horrible after sales support - philb7586
I was looking for a particular car in my area, but there were none available. An on-line search found the car I wanted at this dealer, but they are a four hour rive from where I live. I contact them and asked about the car and they said it was indeed what was looking for. I was trading in my old car and using the trade in value for the down payment on my new car. I already had a trade in amount through True Car which this dealership is part of so I only needed to secure financing and drive up to see the car I wanted and make the deal. I worked closely with the sales person to ensure everything was done before I made the trip. As I told the salesman, I will be very unhappy if I make the 4 hour ride and something prevents me from driving home in my new car. I has them sure financing for me and have everything ready so I could make the deal without spending a lot of time there. He assured me all was ready. Several days before I was to make the trip,I noticed a discrepancy between the pictures posted of the car I was buying and the description of the car. I called the salesman and asked him to verify which was correct. After my third call, I finally received a message from him stating that the car was in fact the one I wanted despite what the on line ad showed. When I arrived at the dealership after my four hour trip, the car I was going to purchase, the one they verified was the right one was not the right one. It was exactly what I told him I didn't want. I was livid. The salesman and the sales manager came out to apologize, and offered me the car at a discounted price but I refused as it was not what I wanted. After some discussion, I agreed to look at other cars that might be workable for me. They brought out 2016 Audi Q3 that met most of my wants but it had a few issues that we ended up working through. One was a cracked tail light, which my on line search told me was around $500, and the bigger issue was the sticker price on the car was nearly $5000 more than the on line price. They agreed to honor the online price so I agreed to buy the car. All of this took a considerable amount of time and I still had a 4 hour ride home ahead of me, so when I went into the business office to sign the papers, I didn't take the time to read every document. I was anxious to get on the road. The sales manager presented me with papers to sign, apologized again and said he was giving me a 36 month bumper to bumper warranty, and GAP coverage. All sounded good , I took the key of my new car and headed home. Fast forward 3 weeks later and it is impossible to find out any information about the tail light they owe me. I keep getting the run around from the salesman and no response from the sales manager. I did find out from the parts department that the tail light had not been ordered. I also found after careful reading of the documents I signed, that the warranty and GAP coverage that they said they were giving to me was actually adding $4000 to the purchase price and over $5300 as applied to the loan. I also discovered that the GAP coverage had so many holes, that it was doubtful would ever be able to collect if I had a collision. The same is true of the bumper to bumper they supposedly gave me which does not cover much including "Burnt valves, worn rings, engine compression, or any repairs for the reduction of engine efficiency". I have sent written demands for cancellation to the administrators of both plans. So BUYER BEWARE if you visit this dealership. Its dealers like this that give car dealers such a bad reputation.
GM Yohan wanted to run my credit as if I was applying for... - aribluna99
GM Yohan wanted to run my credit as if I was applying for the car before letting me test drive or even take a look. I had called more than once to see if there was anyway around it because I was so interested in the car and even left a voicemail. I never got a call or email back, super unprofessional. I ended up going to Audi in Concord.
Audi Stevens Creek