Rating: ⭐☆☆☆☆
I’ve had seamless experiences at Lexus of - gilbertzepeda91
Rating: ⭐☆☆☆☆
I’ve had seamless experiences at Lexus of Ontario and Lexus of Valencia, but Keyes Lexus on Van Nuys was a week-long nightmare filled with headaches, frustration, and deceptive sales tactics. I highly recommend taking your business elsewhere.
My experience with the salesman, Abdul, and the management team was disappointing from start to finish:
Price Padding: The online price was "accidentally" increased by $2,000 when I arrived. I had to catch and correct Abdul on this immediately.
Trade-In Deception: We agreed on a trade-in value of $18,500. However, when finalizing the documents, they slipped in $18,000 instead. When I caught the $500 discrepancy later, Abdul claimed he "didn't remember" the original agreement and refused to fix it because the deal was finalized.
Financing Roadblocks: Abdul tried to force me into Lexus Finance—which had double the interest rate of my personal bank—by claiming the paperwork was already started. When I insisted on my bank and removing a $1,500 GAP insurance charge (which I didn't need due to equity), he made me wait two hours, claiming no one was available. Magically, as soon as I demanded my keys to walk away, a finance manager was suddenly available to help me.
The "Ceramic Coating" Scam: I was forced to pay a markup for a mandatory ceramic coating that was never properly applied. There was clearly no paint correction done, as swirl marks are visible under the sealant. Furthermore, the car gets heavy water spots immediately after washing; true ceramic coating should prevent this.
Every time I raised a legitimate concern, Abdul’s only rebuttal was, "We can part ways." This team lacks integrity and relies on exhausting the customer to push through bad math and unnecessary add-ons. Save yourself the anger and go to Valencia or Ontario instead
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