PLEASE ASK FOR RANDY AND KEITH, you won't be - tinale1995
PLEASE ASK FOR RANDY AND KEITH, you won't be disappointed!!
I never expected to be purchasing a brand-new vehicle, especially with today's interest rates. Unfortunately 9 year old Toyota Camry unexpectedly gave out, and the cost of replacing the transmission was practically equivalent to putting a down payment toward a new car. Since I needed something reliable to get to work, I decided it was time for an upgrade.
Having had a negative car-buying experience nine years ago, I was admittedly apprehensive about visiting another dealership. Thankfully, I was paired with Randy, and I couldn't have asked for a better experience!
From our very first interaction, Randy made me feel comfortable. It felt less like a business transaction and more like a genuine, family style interaction. I had my heart set on a compact luxury SUV, and after a few attempts, third time was the charm! I finally got the exact exterior color, model, and interior combination I wanted. I drove away in my brand-new Lexus NX 350 F SPORT with all the bells and whistles!
As a woman purchasing a vehicle, there's sometimes a concern about being taken advantage of or pressured into unnecessary upgrades. That was never my experience with Randy. He patiently explained everything from start to finish, making sure I understood my options. He prioritized what mattered to me: reliability, dependability, long-term value, and staying within my budget. Despite today's less than favorable interest rates, he worked hard to find financing that kept my monthly payments manageable. I never felt rushed or pressured.
A special shout out to Tyler, the sales manager, who was incredibly welcoming and took the time to introduce himself. I also want to recognize Keith, my finance manager, who made discussing the often uncomfortable topics of budgeting and monthly payments surprisingly easy. He thoroughly explained the financing, warranties, and additional protection options, including the coating and windshield warranty. Even after the purchase, he remained patient and welcoming whenever I called with questions. I never felt like I was bothering him!
But what truly earned Lexus San Diego my lifelong business was what happened AFTER the sale.
The vehicle I wanted had to be traded from another Lexus dealership in Los Angeles, and unfortunately, a rock struck the hood during transportation, leaving a deep scratch through multiple layers of paint. I didn't notice it until the day after delivery. I contacted Randy, and without hesitation, he asked me to bring the vehicle in. Lexus San Diego covered the costly paint repair completely complimentary!
That level of accountability speaks volumes. They could have easily turned their backs once the paperwork was signed, but instead, they stood behind their customer.
I felt so confident in the team that I also invested in protecting my new car with a dash camera, PPF, ceramic coating, door edge guards, and door cup protection. This car is my baby, and I wanted to take care of it from day zero! I felt comfortable making these additional investments because I trusted the team, understood the warranties, and knew they stood behind their products and services.
I walked into Lexus San Diego nervous about making such a significant financial decision and walked out with a completely different perspective on the car-buying experience. Randy, Keith, and Tyler made the entire process comfortable, transparent, and enjoyable.
If you're considering purchasing a Lexus, I wholeheartedly recommend Lexus San Diego. Ask for Randy! You will be in wonderful hands.
Thank you, Randy, Keith, Tyler, and the entire Lexus San Diego team. You didn't just sell me a car; you earned a customer for life! I absolutely love my new NX 350 F SPORT
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