Thanks for great service - Gerscar2018
Very effective in all areas I am very pleased with the work done and with the kindness and respect that your service people always show me
Top Reviewed Specialists At This Dealership
Guest Experience Manager
Best One - Nadia404
I loved going to this car dealer. What a strange thing to say but it is true.
I am so pleased I will have this place for servicing. They are all so very nice.
Enjoying my 2nd Lexus - love travel
EMMA (customer service) WAS WONDERFUL! We chatted on the phone and she gave me an early tip about the exact car I wanted that had come in and was not even available just yet. If not for our conversation I most likely would have bought elsewhere. Emma was kind, patient, knowledgable and gave me confidence in the dealership. I drove the same car 2 years earlier at this dealer and did not purchase, felt the salesman was insincere, but I found he was no longer there, whew! Chris Clark was helpful and direct, you knew that he knew what he was doing. He made an expeience I general dread painless...other than writing the checks lol. My Lexus model CT200h is not being made anymore so I felt fortunate to get the exact color combo I desired with only 14,518 miles. I have enjoyed driving it :)
As scheduled - Beth
I was taken care of as scheduled, on time. My service representative, Sam Neal, was knowledgeable and helpful. The waiting area was clean and stocked with coffee. My car was ready to go a little sooner than quoted. I’m a happy customer.
Very professional - Susie Simmons
I never felt like anyone was pressuring me. Good Job. I love my new car and will continue doing business with you. Thank You so much!
Internet Sales Manager
Best car buying experience - Jacob61
Herman was super helpful in getting me into my third Lexus. He even came in on his day off to make sure the transaction will move smoothly.
I also want to praise Anita for being super professional and friendly. this team is the best !!!
"Great Lexus buying experience" - Richard Gonzlez
My wife and I had a great experience purchasing our first Lexus. Mike Tarnowski helped us with any questions we had and took us to different lots looking for our car GS 350 F sport. The treatment was great, we didn't feel pressured to buy and the test drive was awesome. Thanks again Lexus of Pleasanton.
Good guy - Sim B.
Eric is a good guy to deal with. I would recommend going here for new and used cars and asking for him specifically to receive the best deal possible.
Internet Sales Consultant
Excellent service, will get you the best rates! - Alex Boldt
Bought a 2015 IS 350 F Sport at Serramonte, and they're service was top notch. They went out of their way to get me a better rate on financing and removed the previous owner's vinyl wrap at no charge. I highly recommend buying your next car here!
Sales & Lease Consultant
Very helpful, informative and friendly, highly recommended - Vincelexus
Very pleasant to work with. Very informative and patient. I highly recommend people to work with Richard if they want to buy at Lexus of Roseville. Much better than Lexus of Sacramento. I strongly advise people to stay away from Lexus of Sacramento, Jamal manager there is very rude.
Sales & Lease Consultant
Great Service! - ericac.tapia
My whole experience car shopping was great thanks to everyone who assisted at Lexus in Oxnard. They really cater to customer service and making sure everything I wanted was covered.
Fleet Sales Manager
Satisfied Customer Once Again!! - jack777
Alex Cherkas & the staff at Lexus of Thousand Oaks have once again gone out of their way to make my leasing another new Lexus a wonderful experience. Alex has always treated my wife and I like family which is extremely important to me.
Zahra, in the finance dept. couldn't have made the process any easier! She's definitely an asset to this organization.
Thank you Mackenzie for your patience in reviewing all of the features in our new vehicle. With technology constantly changing, sometimes it takes a little longer for us seniors to "catch on"...but you made it happen:-)
Sales & Leasing Consultant
Easiest, no-BS car buying experience ever! - Robyn Frazar
David Mata is the best! He helped me get a great deal and was a pleasure to work with, really nice guy - made the whole car buying experience a lot better than I've had in the past. He even drove my old car all the way back home for me. Everyone I encountered was great too! I got a NX 300 fully loaded and I'm totally in love with it. I will be a life-long customer!
Sales Consultant (Japanese)
Look No Further! - Bob B
You couldn't ask for better service or a more attentive and sincere staff. From sales to maintenance they are the best. This is my 4th 350 GS
F-Sport purchased from Josephine Lio and Tustin Lexus. Josephine never dropped the ball. From beginning to end she always listened to what my interests and needs were, always doing her best to make things happen. If you would like to skip all the nonsense usually associated with an auto purchase try giving Jo a call...you won't regret the experience.
Awesome Car Dealer - Lan Nguyen
The whole process was so easy and free of pressure. George Kantanto was my sale rep. He walked me thru every step, took time to show me different features of my new car. He was very quick to respond to email, text and phone call. Thank you very much George for helping me to get a great car with great price. Overall, I had a excellent experience with this dealer and would recommend it again to anyone who wants to buy a Lexus. I will bring at least two family members to test drive Lexus cars in the next few weeks,.
Internet Sales Associate
Fleet Sales Associate
New Car Sales Associate
50K service and manufacturer recall (Takata Airbag) - Lisa217
Martha was attentive and updated me throughout my car's service. She is also very personable and knowledgeable which made the experience terrific. She arranged for a loaner car which was convenient and took little time.
Sales Consultant / Delivery Specialist
Internet Sales BDC
3rd Lexus RX350 - Desert Car Gal
Went in for an oil change. Staff was very friendly and was attentive while looking at the cars in the showroom. Enrique approached me and asked if I needed any help. I let him know I was having my 2015 Lexus Rx350 in service. Next thing I know I'm driving away in a brand new 2017 Lexus RX350 and my lease wasn't close to being up. Thank you everyone at Desert Lexus and if your looking for a new Lexus make sure to ask for Enrique Cortes.
Stopped by for service - LeithS
My wife and I stopped by to bring her CT200h in for maintenance. We have a baby on the way and decided we needed to look for a bigger vehicle. We went to look at the Lexus NX and RX models with Brittney. She provided us with outstanding service and showed us both models and even let us take an NX for a test drive. She was extremely knowledgeable about both vehicles and it helped us with finding a decision on which model we liked best. We didn't purchase the vehicle yet, but we are looking to by the end of this year. We appreciate her being kind and patient even though she knew we weren't purchasing. I'm glad we got her card because we are definitely coming back to see Brittney. I'd highly recommend her to anyone.
Excellent service experience! - XLDB
I was lucky enough to have Ali Alrubaie as my service consultant. He was knowledgeable, super cool, and a pleasure to work with. He is someone I would definitely seek car and service advice from and would value his recommendations. Thank you!
Buy your next car at Carlsbad Lexus - Manny Grijalva
From my first text to signing the last form by experience was enjoyable every step of the way. A special thanks to my sales professional Gary for his help. As extra shout out to the management team, led by a woman-owner, who have created a knowledgeable, caring and professional culture. Oh, and love my new Lexus as well!
Excellent service. - Happy customer
My sales person Joey was the best car salesman I have ever dealt with. Honest, efficient, knowledgeable and quick to make a fair transaction. No BS and he brought the car to my house so I didn’t have to wait. Just awesome service!!
Great dealership and experience - EKenealy
I recently purchased a Lexus from Lexus Escondido through an ad I saw on the internet. This was the best dealership experience that I have ever had. Keep up the good work!
service - Randall
Excellent and fast while you wait service, friendly and fair price. I look forward to the next oil change. Carlos answered all my questions and gave great advice!
late model purchase - Frank the carman 123
Without a doubt this was the smoothest and easiest purchase of a car I have ever made.. Briana Galvan was our sales agent and this young lady was very professional and could not have made the experience any better. She is a credit to the company and should go a long way. This truly was how buying a car should be done!
Tomas Diaz... attention to detail is second to none - Whitegirl19
We've never had our 2008 IS serviced anywhere else. Tomas Diaz is so knowledgeable and professional! He's an exceptional assest to their company!
As Good As It Gets - Carl R
Although I wasn't exactly aiming to purchase a new car, the Lexus brand, and the sales staff were so terrific that I almost couldn't help myself. I worked with Sterling Knight, the salesman, who showed me a variety of cars, and he actually listened to what I wanted and what my preferences were. During the same week I visited Lexus of Valencia, I also visited two other similar level car dealerships in the same area. Honestly, I was shocked at how poorly those dealerships handled my requests to learn more about their cars. Only this dealership seemed to care about me, and to take the time to show me cars that were both what I wanted and in my price range. Ultimately I did purchase a car from Lexus of Valencia, and I am glad that I did. I feel confident that they will take care of me, and of my car, for years to come. Thank you Sterling, and Danny, for your help. You were about as perfect as I could ever hope for.
Good customer servese finance and sales. - Lina
My name is Lina. Brain Fejleh helped me twice to finance two cars. he was proficient and extremely helpful. Also, Jennifer Villatoro in internet sales department helped me to find the right car. I had a great experience with her. I was more than happy to deal with them. Thank you very much Crown Lexus for great people.
perfect transaction - romik minassian
I stopped by in the dealership last week, i choose my car with the help of Mr kouchikali i got some idea about my new payment ,this morning i finalized the deal ,came back this afternoon signed the documents and picked up my new car .
1month later-Have the vehicle but no title(unable to reg.) - JennyC
I purchased a Lexus 350 from this dealership January 09,2018 and at that time the vehicle was paid in full by a bank check and deposited into their account. I paid to have the vehicle shipped to me. I have been requesting the title for 1 month. I have the vehicle in my garage and unable to register it in my state (NC). I am currently renting a vehicle everyday until I am able to receive the title and register the vehicle. NC and CA both refuse to give me a temporary tag. CA because I am registering the vehicle in NC and NC because I do not have the title. I have spoken with several people (Lia Agababian, Robert Silva, Debbie, Kaynan Khlepariand and Omid) at Glendale Lexus and continue not to get an accurate answer as to when I will receive the title I am entitled to. Please save yourself the headache and frustrations and purchase your new Lexus from another Lexus dealership. I will update this post if and when I receive the title. As of today (02/09/2018) its been 1 month and I (or my bank)have yet to receive the title.
Left my car there for a week. They never fixed the issue. - LexusAC
Brought my car in for an AC issue. They called me the next day to.come pick up the car it was all fixed! It wasn’t, it had the exact same issue that I brought it in for. I had to give them advice and suggestions on how to fix it, but they kept saying that if the computer doesn’t tell them how/what to fix... then how are they supposed to know.
Internet sales Manager and product/delivery specialist