Our experience was great. - revray
Twee was very professional and was real easy to talk to as well as being very informative and knowledgeable about the car we were interested in. I would definitely recommend your dealer ship to our friends because of the way Twee treated us.
Top Reviewed Specialists At This Dealership
Internet Guest Experience Manager
Guest Experience Manager
Very good customer Service - MATT91016
Very helpful sales people very respectful answered all our questions very helpful with the financing overall was a very good experience would recommend anyone to go there if they were looking for a new vehicle
Fast, easy , and satisfying - HappieMe247
Went in to buy a used car, but they price matched, so I came.home with a New Lexus. Ask for Robert, great sales person.
Sales & Leasing Consultant
Service Department - SB boy
I have always gotten terrific service at DCH Santa Barbara. Edward has always gone above and beyond.
We have two cars under his care. Just going to DCH is an enjoyable experience.
The purchase of a car - Mr. Gold
I thought the sales person Jeimy Llort from the shaking of my hand upon arriving at the dealership to the signing of the purchase agreement for the car I bought.
I think that tells it all.
Great customer service!!!! - Eric tan
I had my cracked windshield replaced 2 weeks ago! My request handled perfectly by Peter! He’s such a professional & knowledgeable advisor @ Lexus Serramonte! Thanks again!!!
Internet Sales Manager
Sales & Lease Consultant
Hadi provides wonderful customer service. Highly recommend. - Longo fan
My sister and I bought our first cars from Hadi Sobhani at Longo Toyota in 2005! Hadi is the best in his field - super knowledgeable, helpful, patient, kind, and always gives the most competitive deal. My Corolla has maintained excellent quality since 2005! My dad consulted with Hadi last year regarding purchasing a Camry, as well, and got the best advice. Though Hadi now specializes in Lexus, he recently referred me to Laura Tan, his colleague in Longo Toyota, who helped me buy a beautiful 2018 Prius last week. Won't go anywhere else but Longo. Highly recommend working with Hadi to anyone. Thank you, Hadi and Laura!
Fleet Sales Associate
Vehicle Exchange Manager
This is how car buying experience should be - Karli Feske
Lexus Thousands Oaks has mastered the car buying experience. Sales people are not pushy. They listen to what you want and deliver exactly what you want.
Nick Falsafi made everything so easy for us. Everything was ready when I got to the dealership. Our experience with Nick has always been pleasant.
Samira Zeydi in Finance was very pleasant and personable.
Julie Kobayashi is very professional, personable and extremely knowledgeable. She showed me all the things I need to know, little features and even gave me a cheat sheet for quick reference.
Delivery & Technology Specialist
Great Customer Service - OlafLopez
As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a pleasant experience... we strongly recommend this dealership to anyone looking to purchase a new vehicle!!!
Customer Oriented - The Bueschers
Scott took all the time needed to answer our questions and concerns. Found him to be very customer focused and easy to work with. We haven't purchased a new car in many years and Scott made our experience with Lexus of Roseville a positive one.
Sales & Lease Consultant
Amazing customer service - Yuliana
I had an amazing buying experience with Shane he was very helpful and very patient I will totally recommend him to all Bay Area people looking for Lexus. Thank you so much!!
Internet Sales Consultant
A enjoyable day - Lil old lady
I dreaded this hour long drive from home, was treated to a shuttle to a local, beautiful shopping area. The driver showed a variety of restaurants to pick from. No long wait in the waiting room. We had a great lunch and called when my car was finished.
Great Service! - ericac.tapia
My whole experience car shopping was great thanks to everyone who assisted at Lexus in Oxnard. They really cater to customer service and making sure everything I wanted was covered.
Fleet Sales Manager
Great customer service! - S08031951
Go to cardealer David Mata call him
You won’t be sorry! he was awesome! Had all the answers!
I’m so happy with my 2019 nx200H!
Love love it!
Scheduled Maintenance and Tire replacement - DeeCee619
As with every scheduled maintenance they had a loaner vehicle ready for me. They quoted me for the cost of replacing the tire and when the service was complete the total was less than what I was originally quoted. They stated that the tire was actually less expensive, which is always nice. All staff was very friendly and welcoming.
Guest Relations Manager
Excellent, beyoung expectations - Regina RN
Exceptional customers service. Everyone treats you with high respect, regardless if you buying or just looking at the cars. I bought my RX 350 there and it was the best car buying experience I ever had. It was a great pleasure working with the staff from the selling person to a finance department and the manager. I would recommend this dealership to anyone!!!!! And I will definitely be back myself again to get a car for my dad there!!!!!
Great Service. - guarddog
I was in and out of there in 5 minutes including returning the rental car. Thank you Anthony for the super fast service and vehicle recommended services!
Excellent Customer Service at Lexus Carlsbad - Happy Hybrid Owner
Tested the new Lexus ES300h, then decided I really needed one. Bob Kreger was very knowledgeable and excellent to work with. Trade-in process was smooth. Highly recommend!!
Over the top customer service! - Designergal
I ordered a very customized 2018 Lexus LS 500 several monthes ago. The vehicle took longer than anticipated to arrive and I had to turn in my leased vehicle before my New Lexus arrived. The dealership kept me abreast of my delivery status all along. The dealership and my salesman did not want me to be inconvenienced and offered me a loaner car to bridge the gap. When my vehicle arrived I couldn’t be happier and was glad I switched from Mercedes. My new car is even more amazing than I thought! I love the smooth drive and the gorgeous interior finishes.
Service/tires - David’s
Since I have owned my is 350 f sport it has been serviced at Marin Lexus. The service/way they treat you is amazing. I have taken to another Lexus dealer, there is no comparison. Thanks Andy!!!!!!!
Great Repeat Experience - daddytocker
I had a great experience from beginning to end. Al Obregon and Mackenzie were very patient and accommodating without any pressure. They even lined up four vehicles next to each other so we could evaluate them side-by-side. Ray continued the great experience in finance.
Service Experience - Duke
Sean Tafoya is our long time service advisor. Very knowledgeable and professional. Each visit is seamless for myself and my wife.. Once the service is completed we never have to deal with a "do-over." All aspects of our service requirements are handled correctly the first time
Takata Air Bag Recall Gone wrong - Unhappy
This was my first time taking my 2007 IS250 in for a replacement of the Takata airbag on the dashboard (a recall item). I just recently purchased this vehicle and inherited the issue at hand. I had an appointment at 10:00 am. When I arrived, I waited in the waiting room for a service consultant to assist me with my vehicle, When we finally met, I felt he did not greet me with a sincere welcoming. As we discussed the issues of my vehicle in his office, I felt that his assistance was insincere and rushed. When we walked outside to my vehicle, I noticed he veered off to a different direction to go greet another customer in their vehicle with a hand shake with a smile. Overall, I was not impressed with this Service consultant assistance. This will be my first and last time taking my vehicle to Steven's Creek Lexus Service Department.
Excellent service experience thanks to my service Consultant - Lexie
Excellent service! I always get my vehicle serviced at Tustin Lexus because of my service advisor , I drive from far away because I like the treatment that I get from my service advisor, I definitely recommend you to see Iman for your service needs at Tustin Lexus .
Great staff - Carolyn’s
Great staff very accommodating professional. Had the car we wanted. Would highly recommend this dealership and the staff we had the pleasure of working with.
Great dealership and experience ! - Dwayne Lee
Great dealership and staff the place was really accessible!
Jay was very knowledgeable and made the whole experience the best I have had !
Good job !
Tomas Diaz... attention to detail is second to none - Whitegirl19
We've never had our 2008 IS serviced anywhere else. Tomas Diaz is so knowledgeable and professional! He's an exceptional assest to their company!
As Good As It Gets - Carl R
Although I wasn't exactly aiming to purchase a new car, the Lexus brand, and the sales staff were so terrific that I almost couldn't help myself. I worked with Sterling Knight, the salesman, who showed me a variety of cars, and he actually listened to what I wanted and what my preferences were. During the same week I visited Lexus of Valencia, I also visited two other similar level car dealerships in the same area. Honestly, I was shocked at how poorly those dealerships handled my requests to learn more about their cars. Only this dealership seemed to care about me, and to take the time to show me cars that were both what I wanted and in my price range. Ultimately I did purchase a car from Lexus of Valencia, and I am glad that I did. I feel confident that they will take care of me, and of my car, for years to come. Thank you Sterling, and Danny, for your help. You were about as perfect as I could ever hope for.
Airbag recall - Greglugar
I took my car in for an airbag recall and left with punctures in my seat. They didn’t point out the 2 tares in the passenger seat even though I noticed them as soon as I got my car. Once I brought this issue to their attention I was told to call back tomorrow since my Service Rep Jose left for the day. I called and was told that I would have to wait several days before I could bring my car back. I scheduled a pickup time at 1:00 with Jose once the work was done and Jose was not back from lunch to help me. The workmanship on the repair was below average. You can tell where the seat was torn. BTW no one ever apologized for the inconvenience of damaging my seat. Go to Longo instead.
1month later-Have the vehicle but no title(unable to reg.) - JennyC
I purchased a Lexus 350 from this dealership January 09,2018 and at that time the vehicle was paid in full by a bank check and deposited into their account. I paid to have the vehicle shipped to me. I have been requesting the title for 1 month. I have the vehicle in my garage and unable to register it in my state (NC). I am currently renting a vehicle everyday until I am able to receive the title and register the vehicle. NC and CA both refuse to give me a temporary tag. CA because I am registering the vehicle in NC and NC because I do not have the title. I have spoken with several people (Lia Agababian, Robert Silva, Debbie, Kaynan Khlepariand and Omid) at Glendale Lexus and continue not to get an accurate answer as to when I will receive the title I am entitled to. Please save yourself the headache and frustrations and purchase your new Lexus from another Lexus dealership. I will update this post if and when I receive the title. As of today (02/09/2018) its been 1 month and I (or my bank)have yet to receive the title.
Motor City Lexus of Bakersfield
South County Lexus
Internet Sales Associate
New Car Sales Associate