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I worked with Francis Dejesus and he was excellent as far... - chariano0000
I worked with Francis Dejesus and he was excellent as far as customer service. He kept in regular communication, kept the costs down and provided quality service.
Top Reviewed Specialists At This Dealership
Positive experience over the last 4.5 years. My Service... - jdavis
Positive experience over the last 4.5 years. My Service advisor has been Brandon. He is always accommodating, professional and upfront. Pricing for service comparable to other dealerships... I just wish minis were a bit more affordable when it comes to parts/labor. Love my mini, will be sad to let it go due to over all yearly costs.
Been buying my car from South Bay BMW for many years.... - Cgc
Been buying my car from South Bay BMW for many years. Steve Marx is awesome. I find dealing with him is a stress free experience
Mini of San Diego is a top notch dealer with an... - SWOPOE
Mini of San Diego is a top notch dealer with an exceptional service department. Anthony was a great service rep who took time out to thoroughly explain every step.
Always great service! Dealership is always super clean.... - Trish
Always great service! Dealership is always super clean. All the staff are friendly and helpful. I prefer going to the dealership over any other mechanic!
Mini lease buyout - stephen.nowlin
Sales assistant Abigail D. did a great job helping me through the process. She contacted my via text throughout and kept me well informed at each step.
Our service contact, Justin, was exceptional. He was very... - Brian
Our service contact, Justin, was exceptional. He was very helpful throughout the process of getting our repairs done and kept us informed the whole time.
Gerson was fantastic! I called to buy a MINI that was on... - Karentw
Gerson was fantastic! I called to buy a MINI that was on Alexanders lot and he made it happen! It was a seamless, fast and extremely fun experience! Definitely recommend!
They take car of me every time I come in to change my... - mrbaseball2407
They take car of me every time I come in to change my oil! This time the really took care of me. Quoted me and saved me money I added more ! Win win!
Totally appreciate the online email reminder of the... - AnnY.
Totally appreciate the online email reminder of the upcoming Regular maintenance due of my Mini convertible. I was able to scheduled an appointment online and drop off the car. I even received a video via text about my car being worked on. When it’s done I was also able to pay on line and just walking and drive off within 5 mins. Great services and all the set up shows Mini Of Ontario truly cares about their customers safely and respects our time. Highly recommended.
Above and beyond - mrhollio
Shout-out to Collin and Eli....
Tried to locate a new 2021 JCW MINI Cooper by calling different dealers but with Covid-19, the southern California area was bone dry. Finally contacted Nick Alexander Imports. I was told they didn't have one but the Internet Sales Manger, Collin, said "...hold on, let me check something...". He texted me right back that he had been able to locate three at the port. Not only was he willing to go the extra mile and get it for me but he also worked out what I consider to be good deal too. Had to bring the car in for a minor software issue and found that the Service Manager, Eli, was as helpful, supportive and accommodating as the sales manager. Everyone at the dealership and everything they have done there has made for a very positive experience. This will my third MINI (previous 2002 and 2010). I have dealt with other dealerships in southern California but I have to say the staff at Nick Alexander has been the best - top notch! Thanks guys!
Excellent - Mikersh
I had an excellent experience with our sales representative, Thomas Rosario. He was knowledgeable, experienced, and very helpful when we picked our 2019 Mini Countryman up yesterday at the mini dealership in Camarillo.
Very transparent and easy going MINI Motoring Advisor - John1987
The GSM Jeremy Grossman was great! He gave me a great deal on a new MINI Countryman Cooper S. I went to many dealers in the LA area but MINI of Universal City was the only one that really gave me a fair price and was transparent with pricing.
Polite speedy and cleaned my car - Jan Costello
Good service and diagnosed the problem and
Resolved quickly and I used a loan which was a good substitute for the short time my car was with the dealer
Great service! They were very cordial, gave me a loaner,... - Chris
Great service! They were very cordial, gave me a loaner, got my car ready the same day and gave it back to me washed at no charge!! Not every dealer does this! Will definitely go back.
After bringing my Mini Cooper to this shop, they... - Soraya
After bringing my Mini Cooper to this shop, they recommended a new valve cover gasket, after suggesting that oil plugs needed changing..... we agreed. While working on that, they called, informing us that the valve cover itself was cracked and needed replacing... after all that work, now it leaks and burns a lot of oil... Niello mini offered to check it for more money :(
Amazing service, very easy to work with and found what I... - rovert.trevor
Amazing service, very easy to work with and found what I wanted my new mini is now part of the family and I couldn’t be happier!
Best Mini Service Team in Orange County - Mini2015Roadster
I am a fanatic Mini owner. I own number of Mini's from various dealerships almost 17 years ago.
I moved to Irvine several years ago. I can not thank enough for all the service Aldo and Irvine Mini Service Team provided for me and my wife. They are courteous and freindly. They communicate promptly and accurately. They always promise out and deliver early. Sometimes repair and maintenance can be pricy with Mini, but they always made up with extra service and companion.
I am definitely buying my next Mini or BMW from these guys.
Don't buy out-of-state from this dealership - Sarah
My new-to-me certified pre-owned MINI just arrived--shipped to Seattle from San Fran--and when I opened the door to take it for a spin I was overwhelmed by the smell of wet dog. Shame on me for not getting a third-party inspection when buying a car out of state, but I never imagined a MINI dealer would sell a car that literally stunk. It also has a noticeable sticky substance on in the back seat. I contacted them to see if they would help me with it and was told I had to pay to have the car detailed.
Excellent car buying Experience - benz350
Alex was great !!! No pressure to buy. Just helpful and a joy to work with!!! Very patient and knowledgeable. Everyone had a smile. Very excellent car buying experience . Thank you very much Alex and the finance team.