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Always bring my car to Curtis Ryan even though there is a... - bgreer47
Always bring my car to Curtis Ryan even though there is a dealer in my hometown. This pretty much says it all. Have full confidence in the service department that my car gets the attention it needs.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
I’ve been having my vehicles serviced there for years... - dmarro
I’ve been having my vehicles serviced there for years staff is knowledgeable and helpful and facility is Is modern and clean. No reason to go anywhere else happy customer for life.
Great Overall Service - Greg
My family has been a Honda customer since 2006. All 6 of our Accords, along with 1 CRV, have been serviced at Sullivan Honda in Torrington, CT.
While many claim that having a car serviced at a dealer would mean expecting to be overcharged and with limited customer service, Sullivan Honda Service would prove the naysayers wrong.
Initially coordinated with Anthony, the original service manager when when we began our Honda journey, the current service dept. team of Melissa & Nelson, along with their highly qualified technicians, always strive to do the right thing at a competitive rates.
If there is or was ever a concern, i could always be assured they will stand by their work.
Thank you Sullivan Honda for all the service.
SEAN IS THE BEST..... never a worry with him on the job.I... - NMP
SEAN IS THE BEST..... never a worry with him on the job.I appreciate him taking me as a customer an the suggestion that he has made....
The ease of both making the appointment and dropping the... - b.zeller1
The ease of both making the appointment and dropping the car off was a pleasure. The salesperson kept me informed throughout the day and most important the technicians fixed my car. Professional and courteous from start to finish.
I have always had excellent service at Courtney. Bob not... - Nancy
I have always had excellent service at Courtney. Bob not only schedules the service, but explains what other items should be checked based on the mileage. It's always my decision to move forward with additional work. I highly recommend this dealership.
Thank you for an excellent service visit. Greg Palm... - Michael
Thank you for an excellent service visit. Greg Palm worked with me to get my car in sooner than our appointment And allowed us to use a loaner as our car is used daily for work. Have had all service done in Enfield even though we purchased our CRV at a different dealership.
Chris was polite and made me feel safe being at the... - JGPB
Chris was polite and made me feel safe being at the dealership during this pandemic. I felt that I was taken care of and my vehicle got the service it needed! Very happy!
We were entirely pleased in our dealing with Kam... - Weishome
We were entirely pleased in our dealing with Kam Bhojwani. He was knowledgeable, patient and a good communicator. He went out of his way to find us the best available loan rate. He’s all you could ask for in a salesperson.
Scott Taylor, Vanessa and Sammy were all focused on my... - Patricia.chase
Scott Taylor, Vanessa and Sammy were all focused on my transaction, and were professional and personable. Vanessa is extremely knowledgeable and illuminated the most important coverages for me.
Sammy was very patient in educating me with all aspects of the features of the car. He also programmed my cell phone and walked me through the GPS and other components. Westbrook Honda is well represented with these three devoted employees.
I worked with Service Manager Joe and he was very... - arty
I worked with Service Manager Joe and he was very professional and down to earth when it came to my car having a slight mishap. I always service my Honda at Honda of Watertown when i can’t do it myself. Bring your Hondas and Acuras here folks.
Billy the finance manager was amazing but as for the... - will789
Billy the finance manager was amazing but as for the dealer not so much. Now I'm stuck in a car I didn't want and was lied to about the features and not even asked to test drive.
I recommend the salesperson Harold. He is professional... - Ying
I recommend the salesperson Harold. He is professional and extremely patient. He is handsome and polite. I bought a new car from him. He has been working hard to help me. I am very happy to meet him.
Before I write a review on how long I’ve been trying to... - Kingkem
Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.
part 3 of my service - drreviews
I brought my car in for service in June but needed to break it up into three different service dates. The service center was happy to accommodate me and I was able to set up immediate appointments for all three dates. The third day I went in I was lucky enough to get Janetta Marrero as my service rep. She is always so friendly and understanding-immediately knows what I need even when I can't explain it! Her experience makes the process simple and fast for the customer. Thanks Janetta!
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Scam!! My daughter brought in my Civic for a slow tire... - Santo M.
Scam!! My daughter brought in my Civic for a slow tire leak, she was advised by Tech Stephen Everitt, it needed a new TPMS sensor because it was leaking. Anyone who knows anything about cars should know that TPMS sensors have a rubber grommet around its threaded neck that seals inside the tire rim to prevent air leaks but the service dept. would make very little money on that simple repair and therefore, it’s much easier to BS the customer into paying $190.00 plus tax for an “Aftermarket” sensor that comes with new parts. It seems to be common practice to lie to female customers who don’t know any better. I told her to refuse the repair and bring the car back home and I’ll fix it myself!
Chris communicated well the work to be done and the... - pootmom
Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
Just an oil change - sue7450
Went for early morning oil change 07/28/20, long story short. Was greeted by a condescending, loud, and extremely poor listener service person. Why would I leave my car there. I left and went to Modern Tire on the Berlin turnpike and had my car service very efficiently and respectfully. I would not go back there even if they offered me a new car.
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary