5 Delaware Kia Dealers

Awesome Experience! - Steph C

Awesome Experience! Best scar buying experience I have ever had. HE listed to what I wanted and helped present pros and cons. First time I feel the salesman wanted me to get exactly what I wanted vs wanting to make the sale!

**Extremely disappointed with Holly Kia in Felton, DE\. - Slaterock2579

**Extremely disappointed with Holly Kia in Felton, DE\.** I brought my 2016 Kia Cadenza to Holly Kia with a **flashing check\-engine light and a serious engine misfire**\. I was told they were **98% certain** the problem was the spark plugs and coils\. I paid approximately **$1,800** for the recommended repairs\. **Two days later, the exact same problem returned\.** I brought it back\. They replaced a fuel injector at no charge, which I appreciated\. **One day later, the check\-engine light came back on again\.** I returned for a third time\. They cleared the codes and kept the car for several days but made no repairs\. I then spoke with the service manager, who told me they would resolve the check\-engine\-light problem **without charging me anything additional**\. The check\-engine light came back on **on my drive home from the dealership\.** I brought it back for a **fourth time**, and I was then told I needed a catalytic converter and O2 sensor costing approximately **$3,700**\. When I spoke with the general manager about the service manager’s promise, I was told that **the service manager never made that promise**\. So after spending approximately **$1,800 based on Holly Kia’s 98%\-certain diagnosis**, making **four trips to the dealership**, and still having the same problem, I’m now being asked to spend another **$3,700**\. This experience has completely destroyed my confidence in Holly Kia’s service department\. The diagnosis, communication, and follow\-through have been extremely disappointing\. **Four visits\. $1,800 spent\. Problem still unresolved\. Now another $3,700 estimate\.** I would strongly recommend getting **everything in writing** before authorizing expensive repairs at Holly Kia\. Based on my experience, **I would not recommend their service department\.**

This is the MOST DISHONEST BUSINESS I'VE EVER DEALT WITH! - brsham907

This is the MOST DISHONEST BUSINESS I'VE EVER DEALT WITH! They sold me two warranty contracts under COMPLETELY FALSE PRETENSES! Be very careful if you deal with them. Their finance manager will LIE to you to make a buck!!