Class Act Premier Dealership - JorgeG1
I had been window shopping on the internet and found an F-150 I liked somewhere else. That particular dealer talked a good game to get in the doors but then clearly did not want to put effort into the sale. Almost has if I was a bother. still went forward and then things went south. No discussions, no options for finance. Basically take it or leave it... left it. I was given Angela Krause Ford in Alpharetta has a good place to go to. They responded immediately via email and phone call. I was there that evening and Victor Sevilla made the magic happen along with Manager and Finance team. The process was pleasant, quick, and very comfortable. Victor listen to my needs and provided realistic honest options. In fact several and spent the time to review each one. Victor was awesome to work with and will be sending folks to him. I have worked in the dealership business and I can honestly say I was impress from the moment Amber Matthews responded to my search to working with Victor. I will be back to Angela Krause Ford for my Ford services and future purchases.
Thank you Victor, Amber and Angela Krause team!
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Thank you Bill for a great service experience - J
Thank you Bill for making our 1st service experience with Five Star Ford a great one! We will be back! Please let us know if you ever offer any service specials!
New Navigator Purchase. - Shaunf
Had a great experience purchasing a new Navigator. The sales manager, GM, and sales staff were very accommodating. Would definitely recommend anyone looking for a new or pre-owned Ford/ Lincoln.
F-150 2018 - jwbrown47
Outstanding persoanl service, with a great attitude. They did everything I asked and where on time. Couldn't have had a better experience.
Told me everything I needed to know about all the new features of my truck and how to use all the new technology.
Mike Smallwood. excellent Sales person.He give over 100% - 6063wilson
They care about the customer. very frindly and happy place. Great prices on Ford product. . #1 auto dealer in LaGrange to me. We have had bought 3 cars from Mike Patton and From Mike Smallwood.
Amazing customer service! - Nicholas Quinn
The respect, courtesy, and transparency that I have experienced from the staff at Pugmire is unparalleled. It is obvious that this dealership has not lost touch with its family roots because each time you are there, they treat you like family. The sales staff is wonderful and the service staff goes above and beyond to accommodate you while your vehicle is being checked out. They always have a great selection of vehicles and I highly recommend them to any millennials that are looking for a pleasant and smooth car buying experience and after purchase service care! Pat the service supervisor is phenomenal and I recommend introducing yourself bc he really cares about everyone who brings their cars in. Rodney is also phenomenal.
Also I recommend my MKC reserve. The safety features are so awesome and you'd need to experience them to believe them. Go test drive one!
Excellent Dealership - motor1004
The customer service was excellent? I have bought six vehicles from this dealership. The service department is very knowledgeable and convenient since it closes at 7:00 pm
Experience buying truck - Susie's truck 2017
I had a very good experience in buying my 2017 Ford F-150. From the salesman thru to vehicle
delivery and price.....all was great.
Great experience - DC
J C Lewis Ford is on their game as a top notch dealership. The sales staff will spend the time with you to get the vehicle and the deal you want. Financial officer made it painless going through the buying process. There service department was on board also to answer any mechanical questions with the vehicle I wanted.
No pressure experience - ChrisRay
I worked with Navid Khazeie on the purchase of my 2017 F150. Navid did a great job finding the truck I needed and provided all of the research for me. Navid and Tom worked together to get the right price for my trade and there was absolutely no pressure. Dudley was also great to work with to wrap up the purchase.
Recent service - Melissa
Friendly, knowledgeable, courteous service representative. Shannon Saxon is awesome. I always ask for her when scheduling my vehicle for servicing. Quality of work performed to vehicle is always done to my satisfaction and in a satisfactory time period.
Service upselling out of control - Adh123
I purchased 4 Navigators from this dealership over the past 16 years, and have been happy with sales and service for most of the time, untill recently where service department upselling got out of control... they plain lied on a paid diagnostic: told me parts were broken while they were clearly not. Got my car repaired at different shop for $700 instead of $4600 and will likely never visit Jacky Jones Lincoln Mercury in Gainesville again, because the trust is broken, and they have their own interest above that of their customers.
Terrible customer service in service department - Tgurley33
Their service department has got to be the worst that I have ever experienced,
Their technicians I feel is not knowledgeable enough and does a lot of guessing when it comes finding and fixing the problem with your vehicle
Best car buying experiance - laciemccumber
This was by far my best car buying experience. Quick, honest, and an amazing deal! George Sims was our salesman, he went above and beyond to make sure we were 100% happy with our purchase. We will definitely be using Paul Thigpen in the future.
Convertible Mustang - Al62
Javada Gresham was our sales rep and was outstanding. We found the car online and were from out of state. My wife loves her newer Mustang. I was pleased with everyone met at the dealership except for the finance guy. Long story but I was not impressed with him. He seemed rushed and was not detailed in explaining to me some things. The five star rating is for Javada. See him for your next car!
Terrible service - Mike1970
Had an appointment for 10 truck was not taken in until 1030. Why the so called mechanic is working on my truck he is telling someone else he thinks it’s a blown fuse although it was just checked by another dealership that said it wasn’t. Charlie will try and guilt you into paying more don’t fall for his unprofessional antics
Bought my husband a Veloster - cberge
I had the smoothest experience EVER buying a car at Brooker Ford. And, everyone there was so nice, attentive, and excited for me while I went through the process. My husband loves his new-used Hyundai Veloster! Also, the finance dept. found a way to get me the lowest payment for an extended warranty—all in all, I stayed in my budget. I’ll never buy a car anywhere else. Thank you, Brooker Team!
Salesman lied to us! - Kimmie
We purchased a used vehicle 2016 Ford Focus this vehicle only had twenty thousand miles on it. We ask the salesman if this vehicle had ever been in the shop before and he said no. We only had put 600 miles on the vehicle and it started making a noise and jerking. We found documentation in the car from the other owner that it had been in the shop once before. We contacted the sales manager and told him what was going on and he said to bring it to service department and he would do anything he possibly could to help us and he would contact the service department and let them know that we were coming in. Well we went to the service department and they were as nice as they could be but the sales manager had not contacted them whatsoever. We found out that they have to replace the clutch in the car and that the car had been in the shop twice before. We are very upset with this sales team and would not recommend them at all to buy a new car or used car. We were lied to not once but three times.
Faulty repair job - CustomerPissed
Had the misfortune of my husband's truck breaking down on the interstate nearby. The truck had just been 'repaired' with a new fuel pump prior. So the mechanic knew that it was likely not that, but advised a new fuel pump be put in regardless. They took a week to do it, my hubs had to rent a car to get home. They charged us $910 for their expert repair and it lasted all of 3 hours. We had it towed to another Ford dealer who expertly discovered the real problem was a wire short - $200 repair. I informed Griffin Ford of the problem, who even arranged for the tow to the new dealership. But in the end they refused to pay for the tow or reimburse us for their faulty repair. I have done battle with various places trying to get my money back, but in the end it was my credit card company who helped me. I had to go through arbitration and won!!!!
I'm so sorry for anyone who has to deal with them, but if your repair breaks.....do a chargeback and fight your case. Good luck!
Worst dealer ever !!! - Aclements01
I bought a Ford Focus brand new and from the day I bought it its been giving me problems . I went to trade it for a Fusion they want to get me 9000. Dollars for my car when Sunbelt of Albany said of 11,000 . They are the ones who sold me a brand new lemon now they want me to be thousands in the hole . I went to Ford thinking they would give me a good deal because they are the one who sold me a car with a bad transmission yet they just wanna screw me over again . Never buy anything from Sunbelt .
Poor Quality Service. - CliffM
I took my Ford F-350 pickup to Mike Jones Ford Lincoln for them to replace a light bulb in my dash, which should have been a simple task. I know this because I had a bulb in the dash previously replaced at another Ford dealership in the area. Shortly after dropping off the truck, the dealership calls me stating that the light cannot be replaced and that I should buy a whole new instrument cluster for $780. I return to the dealership and they slap me with an $85 ticket in exchange for getting my keys back. I don't know if the issue was incompetence or they are just charlatans.
Lack of Customer Service - Chestnlv1
Do not purchase from them. Very unprofessional. Saw a car that I was going to purchase but could not visit the dealership for another week since I am coming from out of state. I told Rodney the earliest I would be able to come up and sign paperwork was a week from Friday and I asked him if I could leave a deposit on the vehicle. I asked him both on Saturday morning and Monday morning and he told me no. He then texted me Monday night and told me that someone else had placed a deposit on the vehicle and would pick it up Thursday. He was very nice and answered my questions during our initial phone call but was very difficult to communicate with thereafter. He told me several instances that he would call me concerning my questions but he would text me short responses and then tell me he’s “gotta go.” I also had to ask him several times for him to send me the estimate of the final price. The car I was interested in had an issue with the leather in the driver’s seat. I asked him if he would be able to fix the seat before Friday and he told me he would look into getting it fixed only if i was interested in buying it. Disappointed in the lack of customer service.
Great customer service support - angelscancu aka Katie
My family needed a vehicle to seat 7 people. Fairway Lincoln found us the perfect vehicle and within our budget. Smooth transaction. Very satisfied. Craig is a manager there, call him, he can find you a great vehicle also.