Purchased a new F-150 King Ranch - dane1221
Excellent experience. No pressure, and very professional. Felt at home with all the staff. They searched several dealerships and found the exact model, trim, color, and options I wanted.
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Very Knowledgeable and Experienced Salesman - jbbrown_1
This was the best new car buying experience I've ever had. We were able to do much of the preliminary work via the internet and telephone. Mr. Tim Denton was very professional, and extremely knowledgeable and experienced. I would highly recommend this dealership.
Process of Trade In and Purchase Made Simple - erowe4
Marcus worked with me to find the right auto for me. I traded in a slightly used Ford SUV and purchased a Lincoln. He was patient with me and let me test drive any auto that I was interested in. Gave me time to process the autos, no pressure. I have purchased three auto from Allan Vigil.
Excellent Dealership - Larry G
Just purchased my 3rd new Ford Escape and the whole sales dept was great. My saleperson has been Paul McCaughey he is retired Army and is great to work with. Paul helped me can,find the exact model I was looking for, can't say enough about all the other people that helped. Lenny and Brian the sales managers, the finance managers, and the GM Bill Miller.
Great customer service and a pleasurable buying experience. - James4787
The buying experience was great with the best price given the first time and the ease of financing was great.
These guys treat you with respect and answer any questions that you may have.
Excellent service, in and out in 2 hours. - jasgrimm
Great team at Jacky Jones Lincoln Mercury. We bought a used Ford Transit Wagon XLT 350 from them. No old school, high pressure tactics; they're all very friendly, customer oriented, and easy to deal with.
Mike Smallwood. excellent Sales person.He give over 100% - 6063wilson
They care about the customer. very frindly and happy place. Great prices on Ford product. . #1 auto dealer in LaGrange to me. We have had bought 3 cars from Mike Patton and From Mike Smallwood.
Great customer service - JFCobb
The staff at Pugmire are always friendly and courteous. I own a Ford but prefer Pugmire Lincoln to every Ford dealership in the county. You will enjoy the experience you get from this team of professionals.
Great Staff and Great Company! - Donna Haynes
I purchased a SUV here this morning and I love it .Everyone in the office's was really nice and down to earth people .They put me in something I could afford and I liked .It is a place where the talk to you and actually listen. Thanks Ford .I used Tracy really nice guy !?😀
Very good - Work
Fixed problem created by sunbelt ford Cordele. Can’t say enough about service Dept. Carl and technician really helped us out of big trouble. Thanks!
Great Truck Purchase - Joedogmax
Brian Ballagh is a rock star. Makes buying a vehicle painless. He works the deal and explains all of the options available and advises you for a successful purchase
Very Helpful Sales Staff - Charlene Roberts
Fitzgerald Ford has a large selection of vehicles to choose from. Very friendly and helpful staff.
Very knowledgeable about ford products ! Good and friendly service department.
No pressure experience - ChrisRay
I worked with Navid Khazeie on the purchase of my 2017 F150. Navid did a great job finding the truck I needed and provided all of the research for me. Navid and Tom worked together to get the right price for my trade and there was absolutely no pressure. Dudley was also great to work with to wrap up the purchase.
Lou Smalls covered everything professionally. - professional
The rating given was well deserved because of service we were given professionally and friendly from beginning until the end. We were greeted from the time we entered the Showcase with smiles
and a hello how great that experience was (friendly).
Happy Customers - Solomon's
Anthony got us a new Ecosport as a loaner while our other vehicle was getting worked on. Justin (JB) was very professional and went out of his way to get us one we wanted from another dealership.
Convertible Mustang - Al62
Javada Gresham was our sales rep and was outstanding. We found the car online and were from out of state. My wife loves her newer Mustang. I was pleased with everyone met at the dealership except for the finance guy. Long story but I was not impressed with him. He seemed rushed and was not detailed in explaining to me some things. The five star rating is for Javada. See him for your next car!
Terrible service - Mike1970
Had an appointment for 10 truck was not taken in until 1030. Why the so called mechanic is working on my truck he is telling someone else he thinks it’s a blown fuse although it was just checked by another dealership that said it wasn’t. Charlie will try and guilt you into paying more don’t fall for his unprofessional antics
Lack of Customer Service - Chestnlv1
Do not purchase from them. Very unprofessional. Saw a car that I was going to purchase but could not visit the dealership for another week since I am coming from out of state. I told Rodney the earliest I would be able to come up and sign paperwork was a week from Friday and I asked him if I could leave a deposit on the vehicle. I asked him both on Saturday morning and Monday morning and he told me no. He then texted me Monday night and told me that someone else had placed a deposit on the vehicle and would pick it up Thursday. He was very nice and answered my questions during our initial phone call but was very difficult to communicate with thereafter. He told me several instances that he would call me concerning my questions but he would text me short responses and then tell me he’s “gotta go.” I also had to ask him several times for him to send me the estimate of the final price. The car I was interested in had an issue with the leather in the driver’s seat. I asked him if he would be able to fix the seat before Friday and he told me he would look into getting it fixed only if i was interested in buying it. Disappointed in the lack of customer service.
Bought my husband a Veloster - cberge
I had the smoothest experience EVER buying a car at Brooker Ford. And, everyone there was so nice, attentive, and excited for me while I went through the process. My husband loves his new-used Hyundai Veloster! Also, the finance dept. found a way to get me the lowest payment for an extended warranty—all in all, I stayed in my budget. I’ll never buy a car anywhere else. Thank you, Brooker Team!
Salesman lied to us! - Kimmie
We purchased a used vehicle 2016 Ford Focus this vehicle only had twenty thousand miles on it. We ask the salesman if this vehicle had ever been in the shop before and he said no. We only had put 600 miles on the vehicle and it started making a noise and jerking. We found documentation in the car from the other owner that it had been in the shop once before. We contacted the sales manager and told him what was going on and he said to bring it to service department and he would do anything he possibly could to help us and he would contact the service department and let them know that we were coming in. Well we went to the service department and they were as nice as they could be but the sales manager had not contacted them whatsoever. We found out that they have to replace the clutch in the car and that the car had been in the shop twice before. We are very upset with this sales team and would not recommend them at all to buy a new car or used car. We were lied to not once but three times.
Faulty repair job - CustomerPissed
Had the misfortune of my husband's truck breaking down on the interstate nearby. The truck had just been 'repaired' with a new fuel pump prior. So the mechanic knew that it was likely not that, but advised a new fuel pump be put in regardless. They took a week to do it, my hubs had to rent a car to get home. They charged us $910 for their expert repair and it lasted all of 3 hours. We had it towed to another Ford dealer who expertly discovered the real problem was a wire short - $200 repair. I informed Griffin Ford of the problem, who even arranged for the tow to the new dealership. But in the end they refused to pay for the tow or reimburse us for their faulty repair. I have done battle with various places trying to get my money back, but in the end it was my credit card company who helped me. I had to go through arbitration and won!!!!
I'm so sorry for anyone who has to deal with them, but if your repair breaks.....do a chargeback and fight your case. Good luck!
Worst dealer ever !!! - Aclements01
I bought a Ford Focus brand new and from the day I bought it its been giving me problems . I went to trade it for a Fusion they want to get me 9000. Dollars for my car when Sunbelt of Albany said of 11,000 . They are the ones who sold me a brand new lemon now they want me to be thousands in the hole . I went to Ford thinking they would give me a good deal because they are the one who sold me a car with a bad transmission yet they just wanna screw me over again . Never buy anything from Sunbelt .
Poor Quality Service. - CliffM
I took my Ford F-350 pickup to Mike Jones Ford Lincoln for them to replace a light bulb in my dash, which should have been a simple task. I know this because I had a bulb in the dash previously replaced at another Ford dealership in the area. Shortly after dropping off the truck, the dealership calls me stating that the light cannot be replaced and that I should buy a whole new instrument cluster for $780. I return to the dealership and they slap me with an $85 ticket in exchange for getting my keys back. I don't know if the issue was incompetence or they are just charlatans.
Great customer service support - angelscancu aka Katie
My family needed a vehicle to seat 7 people. Fairway Lincoln found us the perfect vehicle and within our budget. Smooth transaction. Very satisfied. Craig is a manager there, call him, he can find you a great vehicle also.