Happy with service - Steve
I contacted the service department to schedule an appointment for 3 issues on my new 2018 F150, which I purchased elsewhere. They were supper helpful and called me a few times to make sure I knew the truck would be there for several days. I fully expected it to be there awhile, but the calls certainly were meant to make sure I KNEW this. They reassigned the service advisor a few times, in an attempt to have them available when I picked the truck up. I ended up with Haley White and was completely satisfied with her efforts and the completion of the work.
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Great to buy from. - ms
Tim Denton very good to deal with, well do anything he can to help you. If you are buying please check with Tim before you do. Thanks Tim Denton
New Navigator Purchase. - Shaunf
Had a great experience purchasing a new Navigator. The sales manager, GM, and sales staff were very accommodating. Would definitely recommend anyone looking for a new or pre-owned Ford/ Lincoln.
Great price - Ggk
They had a great price and service. Pleasurable experience
Very friendly sales staff. Glad we found Jacky Jones Ford in Georgia. Will buy from them again.
Everything went perfectly - Janroi12
No wait got my SUV in on time. Iwill never drive anything but a Ford Truck or SUV. These vehicals saved my husbands life twice
The Purchasing Experience - WM
The people were courteous and professional. The showroom was well maintained. There was no pressure to buy anything. I chose the vehicle I wanted and they helped make it happen.
Pleasant - Canon280
Diane Sumner sales representative and Ken fiance manager were kind and courtesy. I felt they went the extra mile to help me get a vehicle I love and stay within my budget.
Wonderful - MikeK
Great dealership to work with. Everyone is always very professional, friendly and knowledgeable. Our sales rep Brian Balagha has always looked out for our best interest.
Oil change - Jean
Allan Vigil does an excellent job on my oil changes. The people are very friendly and when you have an appointment it does not take long. They know what my Ford Explorer needs and make those suggestions. I am very please with Allan Vigil!
No pressure experience - ChrisRay
I worked with Navid Khazeie on the purchase of my 2017 F150. Navid did a great job finding the truck I needed and provided all of the research for me. Navid and Tom worked together to get the right price for my trade and there was absolutely no pressure. Dudley was also great to work with to wrap up the purchase.
Happy Lincoln owner - Girlcar/73
I am always completely satisfied with services at Gerald Jones Ford. Last appointment was was maintenance and warranty work on MKT. Personnel was ready for my car as scheduled. After maintenance was completed, our service advisor (Mr. David Arnold) verified that we needed air filters. We are always happy with service to our cars.
Service upselling out of control - Adh123
I purchased 4 Navigators from this dealership over the past 16 years, and have been happy with sales and service for most of the time, untill recently where service department upselling got out of control... they plain lied on a paid diagnostic: told me parts were broken while they were clearly not. Got my car repaired at different shop for $700 instead of $4600 and will likely never visit Jacky Jones Lincoln Mercury in Gainesville again, because the trust is broken, and they have their own interest above that of their customers.
Very poor customer service - Jallen
The car I purchased was not detailed when it was delivered, I was promised things that was not authorized, the car was missing floor mats and trunk rear light covers.
To add insult to injury, the temporary tag was put on the car with the wrong type screws which ultimately broke the license plate holder.
I gave the dealership a call before rating, no one bothered to call me back.
An employee lost their job during this fiasco, I feel like it was the wrong person.
No Concern - JLong
I took my Lincoln into Thomasville Ford/Lincoln dealership for an oil change & tire rotation. I let them know there was a small oil spot on my carport floor & please let me know where it was coming from while they had it. They did not let me know anything when I picked my car up & this morning, (the next day) there was still a new oil spot on my carport. Needless to say it concerns me that something so simple wasn’t taken care of.
Great service. - WarrenFX4
Always great service and the service writer is top notch! Always friendly and helpful. Gets me in and out in a short period of time.
Terrible service - Mike1970
Had an appointment for 10 truck was not taken in until 1030. Why the so called mechanic is working on my truck he is telling someone else he thinks it’s a blown fuse although it was just checked by another dealership that said it wasn’t. Charlie will try and guilt you into paying more don’t fall for his unprofessional antics
Dishonest - Chris Crowe
I will be as honest as I can on this review,which is more than I can say about this dishonest dealership. I got an internet price from them and then drove a distance to purchase the truck, well you guessed it they pulled the old " we cant honor that price we gave you we made a mistake it will be more". The sales manager even acted like it was my fault. So please,please do not do business with this dishonest dealership. You have heard the saying buyer beware well please be aware that this dealership is dishonest and shifty and they do not care about you.
Everything was Excellent - God is Good All The Time
I was going to get a ford escape 2018 but fell in love with the 2018 ford edge. And everyone treated me with good service and better deals on the suvs. Because I have look around at other suvs. To me Riverside Ford gave me the best deal
Scammed by the dealer - IronwolfNCSU
I made an offer on a truck contingent that the truck be in a 100% state of repair and the dealership agreed. When I showed up, two issues were prominent. The first issue that was noticed was the tire pressure sensor fault. I asked that the reason for this code to be taken care of and they agreed. The second issue was a squealing belt(s). They agreed to take care of this issue as well. They were unable to complete repairs before I left the dealership and I agreed to take delivery on the truck the following week (6 days later). When I took delivery, the truck appeared to be ok. That afternoon, not long after receiving the truck, the tire pressure sensor issue resurfaced. The following day, the belt let go and cracked the fan shroud. I contacted the salesman and he said that a representative from the dealership would contact me. I waited until the following day and called back that resulted in me leaving a message. I tried contacting the dealership everyday after that and nobody from management ever returned my phone calls. I finally called the bank to find out that they had requested the funds from the loan. The bank representative called and we spoke with a gentleman named John. He assured me that he would call me back that day to have the truck picked up. I asked that they return the funds and accept the truck back. He insisted on another attempt on them fixing the truck. They have not called me back nor answered my calls since then. In short, they scammed me into a truck they should have never sold and that I am stuck with.
Faulty repair job - CustomerPissed
Had the misfortune of my husband's truck breaking down on the interstate nearby. The truck had just been 'repaired' with a new fuel pump prior. So the mechanic knew that it was likely not that, but advised a new fuel pump be put in regardless. They took a week to do it, my hubs had to rent a car to get home. They charged us $910 for their expert repair and it lasted all of 3 hours. We had it towed to another Ford dealer who expertly discovered the real problem was a wire short - $200 repair. I informed Griffin Ford of the problem, who even arranged for the tow to the new dealership. But in the end they refused to pay for the tow or reimburse us for their faulty repair. I have done battle with various places trying to get my money back, but in the end it was my credit card company who helped me. I had to go through arbitration and won!!!!
I'm so sorry for anyone who has to deal with them, but if your repair breaks.....do a chargeback and fight your case. Good luck!
Was poor and has gotten worse - Barry
Each time buy car they promise the world and then deliver so much less
When dong service with them it is a fight each time
Hey its warranty you get paid from the manufacturer
They fooled me twice in purchases —never again
Out of warranty means bye bye to them
I am done with them
Poor Quality Service. - CliffM
I took my Ford F-350 pickup to Mike Jones Ford Lincoln for them to replace a light bulb in my dash, which should have been a simple task. I know this because I had a bulb in the dash previously replaced at another Ford dealership in the area. Shortly after dropping off the truck, the dealership calls me stating that the light cannot be replaced and that I should buy a whole new instrument cluster for $780. I return to the dealership and they slap me with an $85 ticket in exchange for getting my keys back. I don't know if the issue was incompetence or they are just charlatans.
Worst dealer ever !!! - Aclements01
I bought a Ford Focus brand new and from the day I bought it its been giving me problems . I went to trade it for a Fusion they want to get me 9000. Dollars for my car when Sunbelt of Albany said of 11,000 . They are the ones who sold me a brand new lemon now they want me to be thousands in the hole . I went to Ford thinking they would give me a good deal because they are the one who sold me a car with a bad transmission yet they just wanna screw me over again . Never buy anything from Sunbelt .