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John Herrin is the most trusted technician I have ever... - Mike S
John Herrin is the most trusted technician I have ever experienced. Wonderful people skills and so knowledgeable. You are lucky to have him. I keep coming back to Angela Krause because of John Herrin
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
I was an employee of Ford for 17 years. I know the... - glkimble
I was an employee of Ford for 17 years. I know the importance of customer satisfaction. I have to say that the service department at this dealership is the worst I have ever experienced. I have left my car to get the radio fixed on two occasions. The first time it took them 48 hours to "diagnose" the problem. When the part came in I scheduled an appointment to have it fixed. After having my car for 36 hours - they had not even looked at my car - much less fixed it. I specifically asked the service Advisor Chris if it could be fixed the same day and he said most likely but possibly the next day. This time limit expired and my car is still sitting - unfixed. This dealership is a poor representation of the company Ford Motor Company and I will never visit this establishment again. I am sure I will not be sent a "satisfaction survey".
Salesman was knowledgeable and met all our needs. He... - Plowboy64
Salesman was knowledgeable and met all our needs. He listened to like and dislikes and found the perfect truck. Would highly recommend to anyone looking to buy!
We purchased our car a week ago from Tim Denton at Five... - fbass2882
We purchased our car a week ago from Tim Denton at Five Star Ford Lincoln in Warner Robins. It was the most pleasant experience purchasing a car that I have ever had! Tim was very knowledgeable about the car and answered all of our questions. We were in and out within 2 hours and very happy with a brand new car!
The salesman Cleve White was very helpful and very prompt... - TASHIA
The salesman Cleve White was very helpful and very prompt got me approved the same day and the next day I was driving away in my car. I will definitely be sending my friends and family to him.
Devin Daye in service department is always a great help.... - Jereyno
Devin Daye in service department is always a great help. He's very knowledgeable of Ford vehicles. He is always kind and courteous and very helpful
Great People to deal with. This is our 3rd vehicle that... - Tracy
Great People to deal with. This is our 3rd vehicle that we have bought here.
We love the sales and service here and drive 35 minutes out of the way just to come here to get our service....Love Fitzgerald Ford. Stephen is the best sales person.....even though everyone at this dealership are wonderful....we have dealt with Stephen from day 1 and will stay with him for all our purchases.
They did a good job in a timely manner and a battery had... - cheryl.koehler
They did a good job in a timely manner and a battery had to be ordered. It came in and I was called right away to bring my escape in to have it replaced. Pleased with the service.
I bought my first car here this week and it was such a... - Tiffany4d
I bought my first car here this week and it was such a smooth process. Angel was so helpful and made it an amazing experience!
At Pugmire the staff were so pleasant and helpful and... - Chris is a JERK
At Pugmire the staff were so pleasant and helpful and easy to deal with on every level. We were so impressed with their sales style we flew in from out
Of town to buy our car there and drive it home 500 miles the same day. There was no pressure regarding extra insurance or warranty coverage as in most dealerships! our experience was fantastic! Thank you to all the sales staff.
Their service department is incompetent. I was very... - judiha70
Their service department is incompetent. I was very unsatisfied. I will not ever recomend them to anyone. Part was on back order for two months. Never got the work finished.
Left these people a review about poor service and they... - Dealkenn2
Left these people a review about poor service and they said it went against community standards which it 100 percent didnt.i guess I'd be upset if someone let 20,000 to 25,000 slip right through my hands as well.remember if you leave a poor review they will delete it.
There was absolutely no pressure on me as I considered my... - Larry
There was absolutely no pressure on me as I considered my very first truck purchase. Marty Luke was very personable and always available for me. I intend to bring my truck to this dealership for future service.
I was pleased with my experience dealing with the sales... - dking
I was pleased with my experience dealing with the sales personnel. They were courteous and accommodating. They provided a deal that I could accept. Everyone that I interacted with was professional.
Chris in service is outstanding. Ford surveys are lacking... - xlh1994hd
Chris in service is outstanding. Ford surveys are lacking in allowing customer enough options to relate situations properly. Repairs were accomplished above and beyond expectations.
Love my Lincoln MKZ and the good folks that sold it to... - Dawn Kalish
Love my Lincoln MKZ and the good folks that sold it to me. This is my second car through Fairway and there outstanding customer service along with a quality car if a perfect scenario! Ask for Jeremiah Rose!
I traded my Toyota Tundra for a 2020 Mustang GT. My... - braines1967
I traded my Toyota Tundra for a 2020 Mustang GT. My experience, led by my salesman Kwon, was fantastic! Love my new Ford! Nice Job!
2012 ford focus - karen-hendricks
I had purchased my ford focus as a mothers day gift. Little did I realize ford decided to recall the transmission. I have been in the service department more times than at home and with many different rentals. Finally came to a point where they said they can't service my car anymore after 8 or 9 times .I just don't understand why not replace it if it was recalled they knew that it was bad.
Service department great. Sales department terrible.... - annexman60
Service department great. Sales department terrible. Sales personnel I dealed with totally clueless. After 3 weeks wait, wrong car arrived. Will continue to use service, but last trip for sales.
Sales and service we're fantastic,detailing was not so... - Dale
Sales and service we're fantastic,detailing was not so much..Thanks for making my purchase easy ! Very friendly and helpful, would recommend Courtesy for purchases
Terrible service and shade tree mechanics - ryder620
Bought a 2013 Ford Edge in May of 2019 in the shop 5 days later with "transmission" problems NOT it was the my key system and front wheel bearing were bad and while doing the front wheel bearing they did a rear brake job ? Instead of alignment and front tires wore out at less then 2000 mile which the dealer put all the miles on vehicle due to fact it keeps going in for ecoboost lag and almost being rear ended due to lag. 5 times I have took car in for repairs for ecoboost and the only time I have heard any one there tell me there was a problem with early ecoboost was the new GM over the phone. I was also told that they would put a new SET of tires on the car but only received two rear tires. Tried to get out of the vehicle by trading out and was told my credit score was not good enough but the best thing to do was either total the car or get someone else to buy another car in there name and let me make payments. Was also told my same person (finance). You bought a lemon deal with it.
As of right now I am trying to get another vehicle from somewhere so that I can give the lemon back because the dealer won't stand by the law which states that a used car bought from a dealership with a warranty falls back into the lemon law. Everytime I have made a car payment the car has been in the shop. It was in the shop for the same thing (ecoboost lag) for 3 weeks then I get a phone call to pick up the car and when I explained that my son had died they told me sorry but the rental had to be turned in before 6 and then when I got there I asked them to bring the car around so I could unload something's they said fine but they took over 1 hour to get my car around and then the invoice they gave me said no problem found. Then I setup a appoint on 1/18 to get things worked on and then I was told to bring it back on Monday. Went in on Monday asked to speak to GM and was told he was on the lot somewhere could anybody else help me I told them no. After waiting for close to an hour someone came up and never introduced who he was and told me someone in the service dept would come and test drive the car with me. I told them earlier I was in the middle about finding a place the live (I lived with my son that died) and didn't have the means to leave the car and not get a rental right now I live with my mother in Tucker,ga. That's over 60 miles from the dealership and she does not drive on the highway so I would have to wait. I would not recommend Autonation to my worst enemy the ony exception would be Charles in the service but the other ones are in it for the commission that they can get & if you tell the no they don't wait on you. 5 days after I bought the car the rear view camera was acting up and was told by service writer that there was a short curcuit I. The camera and he could get it fixed at his cost of 1000. Was also told by the same service writer that the front pillar post (was told when I bought car it will straighten out) would be 800.his cost The GM at the time got it fixed for me that took 4 weeks in the shop no invoice. Every time it went in the shop I have had to fight to get a copy of invoice. Thanks to Harlow I now have copies of invoices except for the first few because they were not written up (I signed) because the work was not done because I would not pay.
Everytime I have had to wait for Enterprise to pick me up from dealership (on first name basis with employees @ Enterprise) I have noticed the difference between the way the used car vs new car owners are treated. I would never own another Ford product ever again this ford burned me. I will stick with Nissan I also feel like I was pressured into buying an extended warranty because he knew this car was going to be a problem and it is not a Ford Warranty but an Autonation warranty. I work at an impound lot and have to do inventory at night and I work with Carfax and was told by them that if the customer pays cash that the accident doesn't get reported and if it does it can take up to a year to catch up to the car. So Carfax is not a surething. Because I took my car to autonation body shop and asked him to check something out about damages and he told me car had possibly been in accident found tape lines on passenger door. Everything at that time was always on passenger side. Have had to have major AC work done. Heater only works on 2 speeds off and high. There is still noise coming from front end (I thought it was possibly the tires that have never been replaced). Backup camera still works from time to time.