Professional, satisfying and trusting. - Mandamy
I was very impressed by Phillip and the rest of the team throughout the process. The important thing to me is that Phillip earned my trust and that was key in my decision to purchase a new vehicle.
Top Reviewed Specialists At This Dealership
Simple, convenient, and pleasing. - CSWAIN1
I highly recommend Jim Ellis Mazda of Atlanta dealership to all customers. The team does not treat others like a customer, but like family. Also, there was a new person who added more aspect to the dynamic experience. The agent's name was Ali Salcedo. The presentation was highly professional and personable with knowledge of Engineering. She should be the first point of contact.
Brand Sales Consultant
Great experience purchasing a 2018 Mazda CX9! - jenkinet
We researched crossovers for over a year, reading various reviews etc. We had a short list of cars that we wanted to test drive such as the Enclave, Acadia, MDX, etc.
The Mazda CX9 was a late entry and we are so glad that we took a look. Great car and lots of value for the price. Most of all we were SOLD by the experience we had with our Sales Rep. Hilton Young. He was very knowledgeable about the car and took the time to really explain the safety features, etc. He was not pushy at all and was a great balance of professional with a personal touch!
We LOVE the car and Hilton is all kinds of AWESOME!
Mazda Elite Master Certified Sales Consultant
Mazda Master Certified Sales Consultant
Great Service - sjparker2405
This dealership really helped us out. It took a little while to do everything but that is normal when it comes to buying a car. Darwin was very helpful and we were able to leave with a great interest rate!
Sales Manager - New & Pre-Owned
Director of Business Development & Internet Sales
Rick case Mazda is the place and Curtis Tisdale is the guy. - Pwilli22
This was my 7th Mazda and my 4th purchased from Curtis Tisdale. He is the person you want when thinking of a major purchase. Thanks Curtis.
Markus Bryant Thank you so much Markus Bryant. if you live - Sam janjooa
Thank you so much Markus Bryant. if you live in Dallas Acworth Kennesaw Marietta Roswell Alpharetta go see Markus is the best guy at the Hennessey Mazda dealership in Morrow just passed the airport 10 minutes South on I-75 just one hour away but you can get the best deal and they will deliver the car to you in your driveway.. don’t trust these dealers in the neighborhood specially Jim Ellis Mazda in Marietta and and Jim Ellis in Atlanta as well as Mazda in Rosswell they all stupid tried to play games with you thank you again Markus Bryant thank you Finance Manager Mohammed excellent customer service working with you .
Amazing - Brianna Syd
Amazing people to do business with. Extremely helpful. Keith and Gary answered all of my questions and it didn't take long at all to find the perfect vehicle for my growing family!
TERRIBLE - GHULAMMO
This is one of the worst place to buy a car. I bought my car in 2015. The car has a lot of maintenance or it wasn't put together very well, I changed my Eloop battery after 1 year and changed my car remote battery 3 times in 2 years. When you finance with them they will charge you a very high interest rate I have a 800 credit score they were giving me 18% until we negotiated to 3% also they ask for an extended warranty DO NOT BUY everytime i tried to use my warranty they will try to avoid it saying "THATS NOT COVERED" also you will be paying interest on that too! After buying the vehicle they don't care. The service dept is one of the worst too, they treat you like your time is not valuable, They made me wait 3hrs for an oil change and told me "oh, i forgot all about you" many other issues with them too but I HIGHLY RECOMMEND GOING TO NISSAN OR HONDA. THIS COMPANY IS THE WORST. Oh and also the general manager told me to take my business somewhere else.
Great experience!!! - aatkinson
I wasn't even in the market for a Mazda but William Gresham and Dorthy Lamar SOLD ME and I am so happy with my purchase! I will definitely be going back to them for all my vehicle needs! Thank you so much guys!!
Recall repair - irate
We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales department and were able to connect with the service department. As part of the recall it was mentioned that the symptom would cause unusual wear on the brakes due to the calipers sticking. We had to pay to have all the brakes changed due to the increased wear on one brake. In addition Fairway performed an oil change, filter change, battery change and fuel line cleanse. Services that were NOT requested nor authorized. However, to get our car back we had to pay the bill.
Had this not been a recall notice that needed to go to the dealer we would not have gone there. At this point, I'd rather trade the car to have the opportunity to work with a different dealership.
Additional info, when we arrived one of the service personnel said the brake part was not available and in a nonchalant method indicated it was not important. When we arrived the car had NO breaks as the pads on the one wheel were totally gone, and the brake fluid had leaked out of that caliper.
Denied warrenty - sophiajackson
Took vehicle in for warranty service on a mazdaspeed 3. Immediately as soon as the tech open the hood he accused me of modifying the car. I have no aftermarket parts on my mazda and it is STOCK!!
After they reviewed the vehicle they found the car needed a new turbo and denied the warranty claiming modification to a stock vehicle.
Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that and claimed aftermarket equipment caused the need for repairs before it can deny warranty coverage. NOTE: My car is stock. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.
Avoid this dealer at all cost as they only have one tech on staff and they look for ways not to honor warranty because they are understaffed.
Mazda of Roswell