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John made my service appointment easy and flawless as it... - Zgarcia0001
John made my service appointment easy and flawless as it should be. I was looking at a couple of cars while waiting for mines to be done. Sales department was very disappointing no one asked if I needed any help, I was in the market for a second Cx-5 an upgrade to mines. But unfortunately I’ll be buying else where but I will always do service with Mazda of Roswell thank you John you rock!
Top Reviewed Specialists At This Dealership
Just got a car from here. Great car, good deal. Let's... - WADEWEAR
Just got a car from here. Great car, good deal. Let's see how the service goes down the line. Hopefully it will go just as smooth!
Promt courteous service, employed all Covid protocols... - Record
Promt courteous service, employed all Covid protocols very pleased with the check in check out process and wait time. I do recomend their service, prices are fair
Mazda ELITE Master Certified Sales Consultant
I live out of the area and this dealership was able to... - KristaS.
I live out of the area and this dealership was able to help me purchase a car during these difficult times! Awesome customer service! They took the extra time to find me the car that best suited my needs. Highly recommend.
Sales Manager - New & Pre-Owned
I had a hassle free experience which was worth the hour... - brendacoakley
I had a hassle free experience which was worth the hour drive from covington ga. My sales person was Dorothy Lamar and she was very knowledgeable and professional. She made my buying experience easy from beginning to end and Dorothy Lamar deserves 10 stars in my opinion for the excellent service I received in purchasing my vehicle
Everyone at Gerald Jones Mazda was friendly and excited... - zbrill5
Everyone at Gerald Jones Mazda was friendly and excited to help. The staff were informative and easy to talk to. They went out of their way to make sure my car buying experience was a smooth and efficient process.
Thanks to Willie Northover and Tim Mikulski for going... - Josh Farr
Thanks to Willie Northover and Tim Mikulski for going above and beyond to demonstrate excellence in customer service. My wife says Thanks for helping her out the other day with a problem that took over 3 hours to solve! Y’all are the best!
Sales representative worked hard to help me get a deal... - morgannwilcox
Sales representative worked hard to help me get a deal made. As a while the sales department did a great job taking care of my vehicle needs. Highly recommend using rick case Mazda for vehicle purchasing.
My wife wanted a Blazer when they came out and she had... - Mike and Rhonda Hancock
My wife wanted a Blazer when they came out and she had her heart set on it. We Ended up purchasing one today April 3 2020 from Brandon Brown. Brandon is very knowledgeable and he answered all our questions with utmost respect and without any pressure. Highly recommend Prince Valdosta!!!!
A wonderful experience buying my car my salesman Aaron... - bettyeprice51
A wonderful experience buying my car my salesman Aaron was patient and helpful in answering all my questions and making sure I I knew how operate my automobile.
Recall repair - irate
We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales department and were able to connect with the service department. As part of the recall it was mentioned that the symptom would cause unusual wear on the brakes due to the calipers sticking. We had to pay to have all the brakes changed due to the increased wear on one brake. In addition Fairway performed an oil change, filter change, battery change and fuel line cleanse. Services that were NOT requested nor authorized. However, to get our car back we had to pay the bill.
Had this not been a recall notice that needed to go to the dealer we would not have gone there. At this point, I'd rather trade the car to have the opportunity to work with a different dealership.
Additional info, when we arrived one of the service personnel said the brake part was not available and in a nonchalant method indicated it was not important. When we arrived the car had NO breaks as the pads on the one wheel were totally gone, and the brake fluid had leaked out of that caliper.
Denied warrenty - sophiajackson
Took vehicle in for warranty service on a mazdaspeed 3. Immediately as soon as the tech open the hood he accused me of modifying the car. I have no aftermarket parts on my mazda and it is STOCK!!
After they reviewed the vehicle they found the car needed a new turbo and denied the warranty claiming modification to a stock vehicle.
Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that and claimed aftermarket equipment caused the need for repairs before it can deny warranty coverage. NOTE: My car is stock. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.
Avoid this dealer at all cost as they only have one tech on staff and they look for ways not to honor warranty because they are understaffed.
Senior Service Advsior
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