Took care of everything - comdude85
Nick went above and beyond in ensuring some warranty work was taken care of, and that my concerns were fully addressed. I have always had positive service experiences at Mazda of Roswell, it's been a breath of fresh air compared to experiences with other brands and their service departments.
Top Reviewed Specialists At This Dealership
New car lease - Rich
Team, primarily Seth, was able to get me the car I wanted within the price range I expected. Also did a good job dealing with out of state issues and sticking developing a solution to allow me to buy the car in Atlanta.
Brand Sales Consultant
Good Sales Experience - wsanders
We did our research before coming in, so there was not much "selling" to be done. Nonetheless, our salesman Malcolm handled everything very professionally. Let us know when the specific vehicle we wanted was on the lot, gave us a thorough test drive, and processed the paperwork, including a trade, very efficiently. Overall a good experience.
Mazda Master Certified Sales Consultant
Mazda Elite Master Certified Sales Consultant
Great customer service Friendly - mazdaman2019
i called late and placed a tire order and chris ordered my tires at the last minute his staff threw the week offered me a ride to work then they would bring my car to me Now that’s Great service
Sales Manager - New & Pre-Owned
Director of Business Development & Internet Sales
Absolute Trash - nrosa1
The good reviews on here are soo fake it's laughable. I have purchased multiple cars from Hennessy and they've been pretty decent, but the service center is absolute trash. Go read all the 1 star reviews, they're absolutely true. They lie to you and count on people just saying "yes" and not asking any questions. If they get a halfway informed customer in there who questions them, you can see the panic on their faces. They were supposed to grab the manager to speak with me, but I'm guessing the manager just told them not to charge me for the diagnosis and send me on my way, car problem NOT fixed, because that's exactly what happened. I have to say I'm a little surprised because service on the sales side has always been pretty good, but seeing how they take advantage of their customers in Service/Parts I will never return to Hennessy for anything. And I've purchased my last 3 cars here.
Great Service with a Smile! - GM
Dan and Bree took really good care of me and my Mazda CX-5 when I desperately needed an oil change and routine maintenance. I was seen the same day so kudos to the scheduling department. My car was starting to make audible noises from it needing new oil and so when Dan explained the different service tiers I went with the one that would hopefully undo what I'd done to the engine through neglect. Dan checked in on my throughout my wait and the waiting room had coffee, water, and snacks! After a nice car wash, Dan came and got me with a smile and Bree helped me at the register! Thanks Gerald Jones Mazda Service Center, my car sounds great and runs smooth!
Overpriced - Vet4famy
They wanted to charge 50 for an oil change even though I get coupons for $20 oil changes. I got got to bring it while I was running other errands. I haven’t paid that much for an oil change since I owed my 5 series’s BMW. They lost me as a customer forever. Even though I have bought a car there and had other vehicles serviced at that location. They tried telling me that they lose money on every oil change at that price. My ford and hummer never charge this much on a basic service, give me a break. Service was poor and so was the facility.
You get what you want! - bnorton
After searching the web for a Mazda Miata that met my desires, I found one at Five Star. I emailed William, who immediately responded. We set a time and date to test drive the car. Upon arrival, my wife and I were introduced to Dorothy, who is very knowledgeable about the Miata. A test drive, paperwork and keys were quick to follow. We had a great experience at Five Star Mazda with William and Dorothy—they are a dynamic duo!
Terrible staff and general sale manager!!! - mabuttfu
This is the worst experience I have ever had in buying new car.
Untrained!!! My sale man told me that CX-3 Grand Touring 2017 included the Smart City Brake Support. I bought it and realized it DOES NOT have Smart City Brake Support. They only gave a apology for that and nothing else.
Unprofessional, unethical!!! I bought the car which has a dent on the back window's tint film. General Sale Manger (GSM) promised giving me a call. NEVER CALLED ME!!! I came back and they said the old GSM not there anymore, the new GSM refuses to fix the window because I didn't have the writing form for that. Sale man DOES NOT help anything.
AVOID THIS DEALER!!!!!!!
Recall repair - irate
We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales department and were able to connect with the service department. As part of the recall it was mentioned that the symptom would cause unusual wear on the brakes due to the calipers sticking. We had to pay to have all the brakes changed due to the increased wear on one brake. In addition Fairway performed an oil change, filter change, battery change and fuel line cleanse. Services that were NOT requested nor authorized. However, to get our car back we had to pay the bill.
Had this not been a recall notice that needed to go to the dealer we would not have gone there. At this point, I'd rather trade the car to have the opportunity to work with a different dealership.
Additional info, when we arrived one of the service personnel said the brake part was not available and in a nonchalant method indicated it was not important. When we arrived the car had NO breaks as the pads on the one wheel were totally gone, and the brake fluid had leaked out of that caliper.
Denied warrenty - sophiajackson
Took vehicle in for warranty service on a mazdaspeed 3. Immediately as soon as the tech open the hood he accused me of modifying the car. I have no aftermarket parts on my mazda and it is STOCK!!
After they reviewed the vehicle they found the car needed a new turbo and denied the warranty claiming modification to a stock vehicle.
Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that and claimed aftermarket equipment caused the need for repairs before it can deny warranty coverage. NOTE: My car is stock. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.
Avoid this dealer at all cost as they only have one tech on staff and they look for ways not to honor warranty because they are understaffed.
Mazda of Roswell
Jim Ellis Mazda Atlanta