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New car - Brett
I was working with a internet sales team & she was awesome. Came in and was then working with DeAnthony. They were both great. I got in and out in no time with great service. Second Mazda owner now
Top Reviewed Specialists At This Dealership
Car wouldn’t start - RHIANONRN
My car wouldn’t start and I called the dealer and Phillip Armstrong and Ed Johnson quickly and effectively got my car in the shop and taken care of within the hour.
They both helped me and made sure I was safe with the car when it didn’t start and took me right away and got me up and running in an hour of my car getting to the dealer.
Oil Change/Other Service - fayedetch
I went in for an oil change and found out that I needed another service. They performed the services in good time and set me up with a payment plan. The only thing I wasn't happy about is the wash and vacuum they promised me. The car was half washed and not vacuumed at all. Don't offer something if you're not going to deliver it.
Mazda ELITE Master Certified Sales Consultant
Mazda Elite Master Certified Sales Consultant
Mazda Sales Consultant
Great Service - bboucher790
Recently took my Mazda 3 in for a bunch of repairs that were covered under the extended warranty that I purchased for my used car. Even though there were numerous issues that came up throughout the process (not to the fault of this dealer), Brandy was with me every step of the way making sure I left satisfied. Brandy is highly recommended if you're looking for good communication and someone that is on your side. Highly recommended.
Sales Manager - New & Pre-Owned
Great dealership and service department! - Joe C.
Prompt service; very friendly, helpful and courteous personnel in the service department. We arrived approximately 40 minutes early for our scheduled appointment to have a recall completed. The service department took our vehicle right in, advised us of any problems noted during the full circle inspection done while completing the recall, and quickly took care of those after talking with us. They even did a complimentary outside wash on our vehicle. We actually left Gerald Jones Mazda within minutes of our scheduled appointment start time! Great job!
Sam was amazing in helping my husband and I find the... - Gaynell
Sam was amazing in helping my husband and I find the perfect car for my daughter’s 21st birthday! He was patient and very professional! Thank you to Mazda for letting us keep the car in your lot for a month after purchasing! Sam even delivered the car to our home on her birthday and explained all of the safety features in great detail after ! Again, thank you so much Sam for making her 21st birthday amazing!
Always the best service at the best price and very... - Toniam1028
Always the best service at the best price and very dependable! I have trusted Five Star Mazda and I have never been disappointed! Let Five Star be your first choice!
Bad experience for car purchase. - Mayank
I visited Rick Case Mazda after checking few cars online on the website. We liked a car and discussed on the figures for the car and decided to come back soon
After 2-3 days I called up the dealership and expressed our interest to buy the car and the sales person set us an appointment. We walked in and requested for another look and drive on the car and we pointed out few things on the car for which the sales person agreed and said he will check with his managers if he can get that done on the car.
Once everything was done we asked for the car inspection reports and car fax reports. They provided certified 160 inspection reports. We got all the reports and were ok but then started the bitter experience on the buying of the car.
The sales man connected us to Avery McConnell who was the Sales manager that day and he came in asked us how we wanted to finance the car. I said I would like to go with self auto finance option instead of the finance offered by the dealership. On this the sales manger said that if I get it self financed with the bank of our choice that may take a long time and as per Rick Case Mazda policy he was not supposed to hold any used car for even a day.
I told him that I have already initiated the process and it would not take me long to get it self financed I just need a purchase order of the car to submit to the bank for auto finance. I also agreed to pay the down payment on the car to hold the car and also get the paperwork done.
Not sure if going with the self financing made the Sales manager go mad and he said "Can you call in your bank now and get us the check details? He even asked question like are you even sure that bank person will be up and working now to get it done?. Do you understand that this not how the dealership works. You need to pay for the car to get the car." I said ok let me call the bank and check.
I tried reaching the bank but as it was already 5:30 pm I could not get in touch with the auto finance guy at the bank.
I wanted to get the car but as the Sales manger told me he cannot hold the car for me until I make the full payment for the car so I decided to go with dealer finance instead. I communicated the same to the sales guy who said he
will let manager know about it and he left and got us some paper to sign.
When he got the papers I came to know that one of the car keys are missing on the car. They only had one keys for the car. I said that inspection report mentions to provide 2 set of programmed keys. He said it does
but I will get a new key done for you before you get the car. I agreed to it and signed the paper. I also requested for some recondition on the car again which as per the 160 point inspection was taken care of but was not really the case. When I asked they said the used cars will have some issues but we will see want we can do for it.
Next the sales guy made us walk in to the Sales mangers room (Avery) and he was all mad at us already and he made some very rude comments saying "We will wait for a month or even until you get us the check. I hope you understand how business works. I have never seen anyone this way in my entire experience."
I tried to explain him that I are getting a good interest rate on auto finance and if he is ok to offer similar rates we can take the financing from him for which he rudely said "no please go ahead with all the wait and all the procedure and pain to do it, that is what you want to do."
There were many other sarcastic conversation that happened.
When I called the dealership again 2 days later to let them know that I would be getting the check in 2 days and also to check on the keys and reconditioning agreed I was told they won't do anything on the car until I pay them the money.
Normally when you buy a car it should make you feel happy and joyful. But for me I was frustrated and sad on the kind of experience I got.
I would probably never want anyone to have this experience and nor will I refer anyone to this dealership personally.
I cancelled the deal at the end due to such bad experiences in the beginning.
Recall repair - irate
We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales department and were able to connect with the service department. As part of the recall it was mentioned that the symptom would cause unusual wear on the brakes due to the calipers sticking. We had to pay to have all the brakes changed due to the increased wear on one brake. In addition Fairway performed an oil change, filter change, battery change and fuel line cleanse. Services that were NOT requested nor authorized. However, to get our car back we had to pay the bill.
Had this not been a recall notice that needed to go to the dealer we would not have gone there. At this point, I'd rather trade the car to have the opportunity to work with a different dealership.
Additional info, when we arrived one of the service personnel said the brake part was not available and in a nonchalant method indicated it was not important. When we arrived the car had NO breaks as the pads on the one wheel were totally gone, and the brake fluid had leaked out of that caliper.
Denied warrenty - sophiajackson
Took vehicle in for warranty service on a mazdaspeed 3. Immediately as soon as the tech open the hood he accused me of modifying the car. I have no aftermarket parts on my mazda and it is STOCK!!
After they reviewed the vehicle they found the car needed a new turbo and denied the warranty claiming modification to a stock vehicle.
Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that and claimed aftermarket equipment caused the need for repairs before it can deny warranty coverage. NOTE: My car is stock. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.
Avoid this dealer at all cost as they only have one tech on staff and they look for ways not to honor warranty because they are understaffed.
Mazda of Roswell
Jim Ellis Mazda Marietta
Mazda Master Certified Service Consultant