14 Georgia Mazda Dealers

It’s the first car I’ve purchased in Georgia and I wasn’t - Stingray19992001

It’s the first car I’ve purchased in Georgia and I wasn’t looking forward to it because of prior bad experiences with other dealerships. My wife and I went in anyway and to my surprise I met a guy by the name of Mr.Rick Brown. This guy was so down to earth and took his time to make sure we were comfortable that my wife and I started to think that we were apart of the Mazda family. He was really incredible. Then it came time for us to go in to the underwriter…Mr. Cleo Ricks and he explained every detail to us in terms that we could understand. Mind you, I had one of my business partners who deal with these type of transactions sit in on the call. Cleo talked with us and left no stone unturned in order to get us where we needed to be as far as the numbers and getting things moving forward. I work in a customer driven industry and have been there almost 20 years. That being said, kudos to your dealership for having a great and caring staff that care about people first. When that happens the end result will be amazing every time. I will recommend your dealership to everyone I meet and even family members. Thank you. Ernest and Myra Johnson

Anthony, the sales representative, showed initiative in - Jp

Anthony, the sales representative, showed initiative in arranging a deal that aligned with my needs.

Ivan was wonderful to work with. - Lynn Jackson

Ivan was wonderful to work with. He went above and beyond to make sure I was happy and knew all about my new car. I sure was sorry I kept him late but he never complained. Thank you Ivan!!

The service staff was very good. - stevolvr

The service staff was very good. I never had to guess or ask twice because they covered every important details as went along

Their advisors were consistently attentive to making me - tonyowens15

Their advisors were consistently attentive to making me feel at ease during our entire interaction, which was positive and relaxed

Raine was excellent! - emdavis

Raine was excellent!! Thank you for treating us like family!! Highly recommend this dealership!! Thank you, Raine

I'm glad Hasibul Islam handled the matter so sincerely. - katuohanazawa2022

I'm glad Hasibul Islam handled the matter so sincerely. I wasn't quite sure about the additional coverage amount for the car.

All Mazda Dealers are NOT the same. - Kj

All Mazda Dealers are NOT the same. One dealer I used because of location. Very nice people. But the solution they gave left the potential for another issue to happen. So when my car would not start I reached out to them via their service team text. After a few messages with them, nothing. Silence. So I had my car towed to RICK CASE, whom I have used most of the time I’ve had my 2017 MAZDA MX5! Without an appointment they worked me in and had me on my way within an hour or so. That was not all. They also provided me with MORE than was necessary and at no cost to me. THAT is how you build Brand Loyalty AND Dealer Loyalty. Rick Case Service is absolutely the best in the Atlanta area. Not just because I say it but because they actually treat you like a “customer for life”. And they never talked about the other dealer. Only about being MAZDA. Bam!

I bought a new Mazda from this dealership last year and - sck

I bought a new Mazda from this dealership last year and was promised 5 free oil changes. When I went to use them, I discovered that only 3 had been applied to my account. Since then, I’ve tried calling, leaving messages, emailing the finance manager, and even going in person, but after being told it would be rectified, I never heard back. It’s been three months of follow-ups with no resolution and no response. What makes this especially frustrating is that I didn’t have to drive 45 minutes to this dealership for my oil changes, but I did every single time because they asked me to since it supposedly helped with their retention metrics. I did my part to help them, and in return, I’ve been ignored and left without the service I was promised. I don’t recommend this place. There are plenty of other Mazda dealerships offering the same cars and better service.

I arranged to purchase a 2021 VW Jetta via Saleaman, - mcarlen55

I arranged to purchase a 2021 VW Jetta via Saleaman, Denny Mack. He was honest and trustworthy and made me feel comfortable during the whole process. I traveled from Texas to get this car as finding a black Jetta with the features I wanted was hard to come by. Denny and Frank in Financing were easy to work with and made this a great process. The car has proven an excellent purchase. Thank you!

Salesman was courteous and genuinely excited about his - Calpo55

Salesman was courteous and genuinely excited about his product. I would recommend him to anyone.

I purchased a BMW X3 at Hennessy Buick GMC Mazda of - zg

I purchased a BMW X3 at Hennessy Buick GMC Mazda of Southlake on September 25th, 2018, and I did not pay much attention to the sales tax charged by the dealer. Last month when I went through the purchase invoice and noticed that the dealership overcharged my sales tax by several hundreds of dollars. I called the dealership and Jim Hitchcock from their finance department checked the purchase invoice and agreed with the overpayment. However, he said the overpayment was refunded to me. Never recalled any refund from the dealership. So be careful, or you will pay for their "mistakes".

UPDATE: Mr. - Nicholas.s.kroening

UPDATE: Mr. Price personally helped out with my issue and resolved it accordingly. I really appreciate that my second experience was way better!! Scheduled an appointment over a month out for service. My vehicles back window is leaking. GMC Sierra 1500. Dropped off my vehicle at 8am for what I thought was an 8:30 appointment. I was sadly mistaken. I didn’t not receive any communication from the service department. Once the time hit about 2:30 in the afternoon, my wife and I were nearby so I stopped in. I asked about an update and was told that they had not even looked at my truck yet. I proceeded to leave to await a phone call. I got that phone call about 30 minutes later. I was then told that they had window assembly would need to be resealed (something that was fairly obvious when I made the appointment over a month ago). Unfortunately they ran out of sealant/solvent because “we have had to do a few of these in the past few weeks.” So not only was I out an entire day at work for absolutely nothing to be done, I now have to take it back in on Monday for it to be fixed because after they didn’t look at it all day and didn’t have the parts to fix it, they made a phone call to another store to source the parts. Something that could have/should have been done in the morning after they should have looked at my truck at the prescribed appointment time. To say I’m disappointed is underselling it. I honestly wanted to trade in that truck right then and go buy another Ford like I had before. Thanks for not much David Carter and whoever the service manager is. I will not be recommending that anyone do business with this dealership. This is my Ted Talk, a disgruntled veteran.