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Deanthony's positive energy and patience made my car... - Sofia
Deanthony's positive energy and patience made my car purchase very easy. A very knowledgeable sales person with great manners and a good attitude. Thank you Deanthony!
Top Reviewed Specialists At This Dealership
Best car-buying experience I've ever had! Rhyan was... - Patrick Ward
Best car-buying experience I've ever had! Rhyan was incredibly helpful and knowledgeable about the vehicles I wanted to view. Once I picked a vehicle to purchase, the sales process was easy and fair. The finance process w/ Hannah was extremely easy as well; she was even able to beat the low rate I pre-qualified for! I highly recommend buying your next Mazda at Jim Ellis Mazda Marietta.
Mazda Sales Consultant
This was our first visit to Lake Lanier Mazda. We were a... - DAN.TROCHE
This was our first visit to Lake Lanier Mazda. We were a happy customer of Roswell Mazda but due to Trey Pettyjohn's personable attitude decided to try Lake Lanier since it is closer to our North Georgia mountain home. Was very satisfied with both the salesman and the dealership. Trey was honest and straight forward (very rare) and he got us very close to our price without a lot of negotiating. Trey even drove to our home the next day to return items left at the dealership. We were very satisfied with their friendly and polite service and we got just what we wanted.
Sales Manager - New & Pre-Owned
Extremely helpful and friendly. No pressure. Ms . Dorothy... - jlange5878
Extremely helpful and friendly. No pressure. Ms . Dorothy went out of her way to help us learn about our new car. She was extremely helpful and so nice. She said we could call her anytime we had any questions. Thank you Ms. Dorothy.
Excellent services; Enjoyed the agent I encounter Kevin.... - Ksimmons
Excellent services; Enjoyed the agent I encounter Kevin. He had excellent custmer services and the enviroment was welcoming. Would reccommend this Gerald Jones Mazda to many. Thanks again for your kindness.
I have previously bought two cars from Mall of GA Mazda... - Mmason330
I have previously bought two cars from Mall of GA Mazda and after my experience today with Sam and Cleveland I will never come back. After knowing my loyalty to the dealership, they told me to try Carmax for my trade in because *someone who was not on the premises said it would be a lot of work and he’d look at it tomorrow.* I was still curious about what a new car would cost me and asked to see the numbers. The HIGHLY INFLATED price was rationalized as part of the chip shortage (but they have 40+ of the same car on the lot, still wrapped in protective film) and I was told no one honors TrueCar prices because “true car doesn’t sell cars.” I guess the transactions TrueCar surveys and not many sales are not for sticker price (nor the obscene mark ups) are 1) a lie and 2) not at Mazda dealerships. Guess I’ll find out cause I’ll never spend a dollar at this dealer again.
Took my cx5 to get it serviced without an appointment and... - DM
Took my cx5 to get it serviced without an appointment and they were accommodating despite being on a busy Saturday. The manager was courteous and took care of my inquires. My car was done sooner than expected, and I had a great experience all around. Definitely coming back.
I had been having my 2014 Mazda3 serviced at this... - Shena Simone
I had been having my 2014 Mazda3 serviced at this dealership since I moved to Atlanta 3 years ago, and although my 7 year old car only had 37,780 miles on it, I wanted something newer and sportier so decided to buy my dream car- a 2021 Mazda Miata MX-5 RF. I scheduled an appointment and met the most amazing sale's rep, Demond P. - his prompt responsiveness to my texts and emails prior to visiting the dealership to his attention to detail in explaining the sale's process during my visit were superb. Although I knew I was driving off the lot with a brand new Miata that day, test driving it solidified my love for this model car.
The vehicle I was going to purchase at Hennessy Mazda had unfortunately sold the day before so Demond P. located another Miata MX-5 in the actual color I wanted at another dealership 50 miles away. He went above and beyond and drove 50 miles each way during rush hour traffic to pick it up and drive it back for me. This was customer service at its finest; for upon his return his shift had already ended an hour prior, yet he still took the time to fill my car up with gas, activate my Apple Car Play, and show me how to use other features my car was equipped with. His main goal was to ensure I was satisfied with my purchase and I assured him I was. He followed up by phone the following day to inquire if I had any questions about my vehicle. The new car sale's manager, Chriss Moore, also contacted me by phone a few days later to inquire if I had any questions.
Finance Manager, Gerren Terrell, was also a pleasure to work with; for he reviewed financing options with me and made it such a seamless process.
Overall, not only have I received outstanding service from the Hennessy Mazda service department throughout the past 3 years on my other vehicle (oil changes, battery change, etc.) this was my first sales purchase at this dealership and the service I received was outstanding. A huge "Thank You" to the Service and Sales Team at Hennessy Mazda. Please know that the hard work you put in each and every day does not go unnoticed!
Recall repair - irate
We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales department and were able to connect with the service department. As part of the recall it was mentioned that the symptom would cause unusual wear on the brakes due to the calipers sticking. We had to pay to have all the brakes changed due to the increased wear on one brake. In addition Fairway performed an oil change, filter change, battery change and fuel line cleanse. Services that were NOT requested nor authorized. However, to get our car back we had to pay the bill.
Had this not been a recall notice that needed to go to the dealer we would not have gone there. At this point, I'd rather trade the car to have the opportunity to work with a different dealership.
Additional info, when we arrived one of the service personnel said the brake part was not available and in a nonchalant method indicated it was not important. When we arrived the car had NO breaks as the pads on the one wheel were totally gone, and the brake fluid had leaked out of that caliper.
Hi I have had a great experience with the service... - nmwsutton
Hi I have had a great experience with the service department. Once I was told by another dealer I needed a battery but that dealer did no have a battery , so I went to prince and I did not need a battery , the ends just needed tighting up. They were very busy on a friday just before closing but they did not rush me. It was very nice so I called today for a oil change. They were again able to work me in and took their time to check everything. They drove me back to work and the price was lower than quoted. The driver was very friendly, (sorry I didn't get his name). The service man on the phone and in person was very friendly and helpful. The only thing, It was raining when I picked up my car and it was not pulled up under the sally port for me. I will recommend this place and I will be back again. Thanks Nancy
Denied warrenty - sophiajackson
Took vehicle in for warranty service on a mazdaspeed 3. Immediately as soon as the tech open the hood he accused me of modifying the car. I have no aftermarket parts on my mazda and it is STOCK!!
After they reviewed the vehicle they found the car needed a new turbo and denied the warranty claiming modification to a stock vehicle.
Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that and claimed aftermarket equipment caused the need for repairs before it can deny warranty coverage. NOTE: My car is stock. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.
Avoid this dealer at all cost as they only have one tech on staff and they look for ways not to honor warranty because they are understaffed.
Mazda of Roswell
Jim Ellis Mazda Marietta