Great service so why go anywhere else - Love my car
I am terrible at keeping track of oil changes, tire rotations, etc. So I am glad to have reminders of “due” services and not be oversold on unnecessary services. Sure, I could save some bucks going somewhere else, but then it would be my job to keep track of it all... no thanks
Top Reviewed Specialists At This Dealership
New Tires - BBRANDT9
My MX-5 needed new tires and I had trouble finding them locally and the dealer had them at a competitive price so I purchased them there and had them installed there.
Brand Sales Consultant
Used Vehicle Purchase - Don Coe
The staff was very friendly and very knowledgeable. They were not pushy and let my wife and me take our time to make our decision. The finance manager had all of the paper work organized and explained it all very well.
I will shop at this dealership again and recommend this dealership to my friends.
Mazda Master Certified Sales Consultant
Mazda Elite Master Certified Sales Consultant
Great Service - sjparker2405
This dealership really helped us out. It took a little while to do everything but that is normal when it comes to buying a car. Darwin was very helpful and we were able to leave with a great interest rate!
Director of Business Development & Internet Sales
Sales Manager - New & Pre-Owned
Absolute Trash - nrosa1
The good reviews on here are soo fake it's laughable. I have purchased multiple cars from Hennessy and they've been pretty decent, but the service center is absolute trash. Go read all the 1 star reviews, they're absolutely true. They lie to you and count on people just saying "yes" and not asking any questions. If they get a halfway informed customer in there who questions them, you can see the panic on their faces. They were supposed to grab the manager to speak with me, but I'm guessing the manager just told them not to charge me for the diagnosis and send me on my way, car problem NOT fixed, because that's exactly what happened. I have to say I'm a little surprised because service on the sales side has always been pretty good, but seeing how they take advantage of their customers in Service/Parts I will never return to Hennessy for anything. And I've purchased my last 3 cars here.
Great Service with a Smile! - GM
Dan and Bree took really good care of me and my Mazda CX-5 when I desperately needed an oil change and routine maintenance. I was seen the same day so kudos to the scheduling department. My car was starting to make audible noises from it needing new oil and so when Dan explained the different service tiers I went with the one that would hopefully undo what I'd done to the engine through neglect. Dan checked in on my throughout my wait and the waiting room had coffee, water, and snacks! After a nice car wash, Dan came and got me with a smile and Bree helped me at the register! Thanks Gerald Jones Mazda Service Center, my car sounds great and runs smooth!
Bought from once but not again - gregwilkinson
I bought a new 2017 Mazda 3 from them in 2017. I totaled it in 2018 and wanted to return only to find out that 2 other dealers beat their price by $1,100 for the same car. After multiple phone calls and a refusal to at least meet the other prices to secure the repeat business they lost me as a customer. They told me the other dealers were lying to me and couldn't do the lower price and 0% financing. Turns out they were flat wrong and I bought the car at the lower price agreed to and got the 0% financing. Hendricks Mazda Mall of GA was the one not telling the truth and tried to take $1,100 from me for the exact same care I got elsewhere. I wrote the sales person about canceling my extended warranty and they never contacted me back. I stopped by the dealership and told the first sales person (Greg) I needed to speak with a finance person about returning my extended warranty. They sent me to the waiting area and told me nobody was available at that time. I waited 30 minutes and nobody came over. As it turned out there were finance people available and I found one once I asked customer service. The sales person I originally talked to (Greg) just pushed me aside and ignored me. Turns out they only treat you OK if you buy a car and overpay. After that you are nothing to them. It's a dealer I will never return to and don't suggest anyone go to them. All they had to do is treat me fair, give me a fair price, and they would have had a repeat customer. I will say that Derek Satterfield, who worked the extended warranty refund, treated me fair.
You get what you want! - bnorton
After searching the web for a Mazda Miata that met my desires, I found one at Five Star. I emailed William, who immediately responded. We set a time and date to test drive the car. Upon arrival, my wife and I were introduced to Dorothy, who is very knowledgeable about the Miata. A test drive, paperwork and keys were quick to follow. We had a great experience at Five Star Mazda with William and Dorothy—they are a dynamic duo!
Terrible staff and general sale manager!!! - mabuttfu
This is the worst experience I have ever had in buying new car.
Untrained!!! My sale man told me that CX-3 Grand Touring 2017 included the Smart City Brake Support. I bought it and realized it DOES NOT have Smart City Brake Support. They only gave a apology for that and nothing else.
Unprofessional, unethical!!! I bought the car which has a dent on the back window's tint film. General Sale Manger (GSM) promised giving me a call. NEVER CALLED ME!!! I came back and they said the old GSM not there anymore, the new GSM refuses to fix the window because I didn't have the writing form for that. Sale man DOES NOT help anything.
AVOID THIS DEALER!!!!!!!
Recall repair - irate
We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales department and were able to connect with the service department. As part of the recall it was mentioned that the symptom would cause unusual wear on the brakes due to the calipers sticking. We had to pay to have all the brakes changed due to the increased wear on one brake. In addition Fairway performed an oil change, filter change, battery change and fuel line cleanse. Services that were NOT requested nor authorized. However, to get our car back we had to pay the bill.
Had this not been a recall notice that needed to go to the dealer we would not have gone there. At this point, I'd rather trade the car to have the opportunity to work with a different dealership.
Additional info, when we arrived one of the service personnel said the brake part was not available and in a nonchalant method indicated it was not important. When we arrived the car had NO breaks as the pads on the one wheel were totally gone, and the brake fluid had leaked out of that caliper.
Denied warrenty - sophiajackson
Took vehicle in for warranty service on a mazdaspeed 3. Immediately as soon as the tech open the hood he accused me of modifying the car. I have no aftermarket parts on my mazda and it is STOCK!!
After they reviewed the vehicle they found the car needed a new turbo and denied the warranty claiming modification to a stock vehicle.
Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that and claimed aftermarket equipment caused the need for repairs before it can deny warranty coverage. NOTE: My car is stock. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.
Avoid this dealer at all cost as they only have one tech on staff and they look for ways not to honor warranty because they are understaffed.
Jim Ellis Mazda Atlanta
Mazda of Roswell
General Sales Manager