Great People - sticsnfries
Thanks for the great buying experience. I did not feel I was getting cheated or taken advantage of. Our time there I felt welcome and comfortable. They fed us pizza and cookies and even our dog got to hang out all day with us and they treated her like one of the Family. Thanks Art and the Dave Motors team for the easy car buying experience
Excellent, unmatched customer service! - Devo
Darin and Lydia were very nice, and the small perks help! I would recommend this dealership to my friends and family. I liked how they gave me water and washed my car.
See the USA in your CHEVROLET - Howard Case
Very well organized dealership. All parties know thier jobs and procedures very well. This dealership is willing to negotiate prices and all details to get the job done.
Superb service! - happyowner
Great experience! Our salesman did a great job of listening to our needs/wants, was very professional, patient and extremely knowledgeable. Highly recommend this establishment!
No pressure. Great dealership. - MurphyDDS
I hate shopping for cars. I do most of my homework online before I ever set foot in a dealership. When I had my list of cars I wanted to look at, I set out to several stores to look at and drive each one of them. After two visits to other dealerships (one of which I will NEVER return to ) I went to Kim Hansens. The salesman I met at Kim Hansens (Nathan) was by far the friendliest and least pushy of all of them. I get that a guy has to make a sale in order to get paid, but I think that sale has to be earned through trust. When I told the guys at Kim Hansens that I needed to think about it overnight, they understood and didn't try those tacky lines you see all the time on TV that slimy salesman use to get you to "buy today." Two days later, I was signing papers and drove away with my new car. I highly recommend you give these guys a chance.
Awesome experience! - kleej
I recommend Smith Chevrolet the sales team and staff are awesome! Go see Warren he is the best! I leased 2 vehicles from them and they understand leases and make it easy and nice to lease from them.
"Awesome Experience" - Shirley R. Adams
Jason Stantistevan........Very professional and knowledgeable salesman, creating a most pleasant experience for my husband and myself....new sales staff seems very courteous and helpful.
Lon and Shirley Adams.......
Very positive experience with the service dept. - BHafer
Andrew was honest and treated us so well from start to finish. They worked well with our extended warranty company to make sure the work was covered before doing anything. They updated us numerous times throughout the process. They allowed us to take a loaner car which made this process doable for us. We would recommend Tadd Jenkins Chevrolet to anyone. They went above and beyond to make our experience a positive one.
Long wait for vehicle - Ed
Saw a used Mazda 3 on web site and called on it. Talked to the manager for used cars. I wanted a out the door price (OTD to include TTL). Manager gave us his cell and told to call if we had any other questions. Talked to him 3 times about things and verified the price each and every time. We were paying for the car outright (cash) and didn't want any surprises. We made an appointment and went down that day to buy the car. We told them I had to be to work and only had 3 hours to do this (Should be more than enough time). Arrived on time was greeted and able to take on test drive right away. When the paperwork started, time came to a stop. The salesman wanted to negotiate the price of the car. We said no, the price $13K OTD. The salesman finally could get the price to what was agreed upon by the manager the days before. We argued about dealer fee. Remember all the phone calls and verifying OTD price. Even told him we are paying cash and will bring only this amount. We then sat at the salesman desk for 2 hours while he went to get the car detailed (meaning washed, dirt streaks in trunk area never cleaned) and gassed. The dealership had maybe 3 couples looking around at cars (not very busy). After this long and useless wait we finally was able to see the finance person. No one was in finance office because I had clear view of the office while sitting there. This person raised his voice and was very rude to my wife (very unprofessional). We finally paid for it and was able to go. Over 3 hours to do this. Asked to have my son on title paperwork- was told DMV does that, LIE. DMV said would have to been done at dealership, they can not change paperwork. 3 day temp tag- Bought on Thursday - good till Friday. (Tag states good for 3 day not to include weekends. Could not even count 3 days). I would not recommend this dealership to anyone.
Great buying experience!! - Angie Junge Lowber
Thank you Nick Perner, Chris Poluhoff, and Brady Peterson for the incredible vehicle and great deal! Knowledgeable sales team (Nick), professional finance explanation (Ryan), excellent accessory (Matt) and detail staff, no hidden "funny stuff" in the deal. Third car I've purchased from Peterson Chevrolet and I will, as always, tell all my friends and family THIS IS THE PLACE TO BUY!!
Great Experience - trains69
Todd Olsen was awesome, best sales person I have dealt with in many years. Had a great service exp. when we first arrived with our old truck over a yr ago which prompted us to go visit Knudtsen when we were ready to buy a new truck. Glad we did because it was A+. John in finance was equally awesome to work with. Great all around experience. We were made to feel cared about, not just another sale.
Simply the worst.... Now they won't even take my calls... - K9NSP
When I first learned that Kendall had purchased Edmark, I knew that it was potentially going to be a bad thing. And it was. But it's much worse than I imagined. From sales to service, Kendall has ruined it all. This is my story...
SERVICE: My truck displayed a check engine light and put itself into low power mode one early morning on the way to work. Low power mode forced me to clear the light to get the truck the rest of the way to work. Upon arrival at the Kendall Service Dept. they were unable to pull a code for the engine light and ended up replacing a $900 motor mount, assuring me that would fix my problem. It didn't. Two days later it happened all over again.
Rather than fix it, I chose to sell. And when I was cleaning out my truck for the sale I discovered some recall paperwork that was sent to me in the past that I simply needed to keep in case this exact problem ever developed. It did, obviously, and the letter arrived so long ago that I didn't remember it. And neither did the service dept..
So I spent $900 on a repair that I didn't need. And when I called to try and make this right they couldn't be bothered to take my call.
SALES: This place used to pride itself on straight-forward deals with no hassle or negotiations. This is your price, take it or leave it. Not always the best way to buy a car, but sometimes you just don't have time to play the game that comes with car buying. Except now they tell you that's the policy, and the games go on anyway, making it the worst possible way to buy a car.
In my case, I simply wanted the price for my trade that the Kelley Blue Book said I deserved. Not the high price, just the fair price. And they came in low. So I reiterated that I simply wanted the fair price that the book publishes, and they actually went lower. And they never would put the price of the car that I was looking at into writing, so I moved on.
Long story short, I went down the street to Peterson Chevrolet where I was in and out in a couple of hours, I received the fair price for my trade that I was looking for without any hassle, and I got a fair price for the car that I was looking for. And you should do the same.
THE MORAL TO THIS STORY is simply this: Peterson Chevrolet, just a few miles down the road in Boise, will treat you fair and respect your time. And you can't run away from the criminals at Kendall Auto Mall fast enough. Lest you just want to hang around and let them mug you while distracting you with cookies. Caveat emptor.
Attempting to purchase a used car. - Unhappy customer
Contacted dealership and was treated rudely by sales associate. Tried to ask questions about the vehicle and was quickly cut off. I have bought 3 other vehicles from here but now I'm not sure I will go back.
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.