See the USA in your CHEVROLET - Howard Case
Very well organized dealership. All parties know thier jobs and procedures very well. This dealership is willing to negotiate prices and all details to get the job done.
Superb service! - happyowner
Great experience! Our salesman did a great job of listening to our needs/wants, was very professional, patient and extremely knowledgeable. Highly recommend this establishment!
No pressure. Great dealership. - MurphyDDS
I hate shopping for cars. I do most of my homework online before I ever set foot in a dealership. When I had my list of cars I wanted to look at, I set out to several stores to look at and drive each one of them. After two visits to other dealerships (one of which I will NEVER return to ) I went to Kim Hansens. The salesman I met at Kim Hansens (Nathan) was by far the friendliest and least pushy of all of them. I get that a guy has to make a sale in order to get paid, but I think that sale has to be earned through trust. When I told the guys at Kim Hansens that I needed to think about it overnight, they understood and didn't try those tacky lines you see all the time on TV that slimy salesman use to get you to "buy today." Two days later, I was signing papers and drove away with my new car. I highly recommend you give these guys a chance.
Great service, great people - Happy traveler
Broke down traveling. The service department got us back up and running the same day. Friendly and professional. We would highly recommend their qualified staff
Fun times - kay78
We drove down from La Grande Or because we had heard about the great service from this dealer. I had been emailing back and forth to them, so Jimmy was waiting when we arrived. He was very helpful and worked with us for a few hours, then Chris helped finalize our purchase
They did a great job - 2013 Yukon XL
They kept me informed
Work was completed ahead of schedule
Andrew called me 4 or 5 times to keep me updated.
Car is running great
Service And Honesty - Andre Leonard
Bought a Tahoe here. The sales price great. Service Manager Scott Price is always attentive and responsive when I bring the vehicle in for service.
It’s good to be in a Chevy again! - Billnew
Vinny was very helpful and knowledgeable. He always stayed in contact with me. Appreciate his assistance in getting me into this new Chevy Colorado ZR2.
Alaska Satisfied Customer - AKChevySS
Kalynn Killed It!!! She Rocks!!! I Ordered My Dream Truck, 2019 GMC Denali One Ton Dually...
Can’t Wait To Fly Down To Idaho To Take Ownership Of My New Truck & All The Extra Accessories I Had Added!! Funny How Dave Smith From Idaho Is The Number One Dealership In Alaska. LoL Good Jog Guys!!! Keep Up The Excellent Work!!! Starkey Sold Me All My New Goodies
Excellent service - Angelaf18!
We are repeat customers and anytime we may have had a problem they always work with you to resolve the issue. Our buying experience have been for the most part painless. I recommend them to all my friends and family.
Simply the worst.... Now they won't even take my calls... - K9NSP
When I first learned that Kendall had purchased Edmark, I knew that it was potentially going to be a bad thing. And it was. But it's much worse than I imagined. From sales to service, Kendall has ruined it all. This is my story...
SERVICE: My truck displayed a check engine light and put itself into low power mode one early morning on the way to work. Low power mode forced me to clear the light to get the truck the rest of the way to work. Upon arrival at the Kendall Service Dept. they were unable to pull a code for the engine light and ended up replacing a $900 motor mount, assuring me that would fix my problem. It didn't. Two days later it happened all over again.
Rather than fix it, I chose to sell. And when I was cleaning out my truck for the sale I discovered some recall paperwork that was sent to me in the past that I simply needed to keep in case this exact problem ever developed. It did, obviously, and the letter arrived so long ago that I didn't remember it. And neither did the service dept..
So I spent $900 on a repair that I didn't need. And when I called to try and make this right they couldn't be bothered to take my call.
SALES: This place used to pride itself on straight-forward deals with no hassle or negotiations. This is your price, take it or leave it. Not always the best way to buy a car, but sometimes you just don't have time to play the game that comes with car buying. Except now they tell you that's the policy, and the games go on anyway, making it the worst possible way to buy a car.
In my case, I simply wanted the price for my trade that the Kelley Blue Book said I deserved. Not the high price, just the fair price. And they came in low. So I reiterated that I simply wanted the fair price that the book publishes, and they actually went lower. And they never would put the price of the car that I was looking at into writing, so I moved on.
Long story short, I went down the street to Peterson Chevrolet where I was in and out in a couple of hours, I received the fair price for my trade that I was looking for without any hassle, and I got a fair price for the car that I was looking for. And you should do the same.
THE MORAL TO THIS STORY is simply this: Peterson Chevrolet, just a few miles down the road in Boise, will treat you fair and respect your time. And you can't run away from the criminals at Kendall Auto Mall fast enough. Lest you just want to hang around and let them mug you while distracting you with cookies. Caveat emptor.
Advertised prices not true, Don't do business with them! - disgusted customer
Been shopping for a particular vehicle online recently and noticed that Mountain Home Auto Ranch had a good price of $27,413.00 for the particular vehicle. I called them and asked very specifically if $27413.00 was the real price that I would pay for the vehicle and I very specifically asked to make sure that the advertised price was not based on rebates or other things that I might not qualify for and was assured that $27413.00 was the price I would pay. I drove two hours to get to Mountain Home, The price tag hanging on the mirror said $27413.00 as advertised online which was great so I drove the vehicle and said that I would buy it. They wrote the sale up with the price being $29,900.00 and that was the lowest price they would give me, approximately $2500.00 more than the internet price and the price posted on the vehicle. They said that I did not qualify for the military discount so I did not get the price posted on the vehicle which is what I very specifically called and asked them about before wasting 2 hours each way driving there. Mountain Home Auto Ranch intentionally advertises false prices, and the salesman intentionally lied to get me there so I will never recommend doing business with them.
Excellent, unmatched customer service! - Devo
Darin and Lydia were very nice, and the small perks help! I would recommend this dealership to my friends and family. I liked how they gave me water and washed my car.
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.