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My daughter’s Saturn was on 0% for oil needed change, I... - scwilliams347
My daughter’s Saturn was on 0% for oil needed change, I just drove in and Megan signed me in.I waited and was done in an hour. Peterson Chevrolet service people are Awesome!
Excellent customer service - sandputz12
I bought a 2018 Chevy Equinox today. Connor was the salesperson and he went above and beyond to get me the lowest interest rate that worked for my budget. he was very helpful courteous and professional as is the entire staff. They do not use "pressure tactics" to close a deal. I highly recommend them. This is the 2nd vehicle I have bought at this dealership and I have been treated very well both times. Very reputable business.
Great service, great people - Happy traveler
Broke down traveling. The service department got us back up and running the same day. Friendly and professional. We would highly recommend their qualified staff
It was a good experience. - Derry
Everyone was willing to help when needed. Our salesman was new and just learning his job but with the support of other he did fine.
Well Taken Care of. - Chris
Had my new truck serviced today. Jeff got my truck right in and I worked with Micheal on my GMC app while I waited. Great Guys they have taken good care of me through the sale process and now with the service and any issues I have had.
Great customer service - howeqz
They are friendly, knowledgeable and fast when dealing with cost and financing. They beat every other car dealership we looked at. The dealership is also comfortable with coffee, tea, and football!! :-)
Excellent - aussienanna
The staff are always helpful and their customer service is excellent. The quality of work is great. I always feel safe driving my car because their standard of work is tops. The prices are great too.
Online appointments has issues. Call .Check engine light... - Sandy
Online appointments has issues. Call .Check engine light was on plus oil change. Even with appt issue had prompt and wonderful service.Thanks Rick V!!
Worst dealership I’ve ever dealt with!!! - Jsec402
I purchased a new 2018 Ram 3500 in April of this year from Mountain Home Auto Ranch and drove up from Omaha, Nebraska to pick it up. It was the closest 2018 I could find with the options we needed. My salesperson was Rusty McAlexander. Before I made the drive, I specifically asked the sales manager, Brad Caldera and Rusty multiple times if there was any previous damage on the vehicle to make sure there wasn’t going to be any surprises when I got there. Previously, I looked at a similar truck in Missouri and the dealer disclosed that there had been damage repaired, but only after I drove 6 hours. I did not want that to happen again. Brad and Rusty from Mountain Home Auto Ranch even joked about how they “don’t do that kind of stuff there” when I asked. A week after I got the truck home, I found out it had been damaged/wrecked and repaired very poorly. I was flat out lied to. I called and talked to the service manager, Craig Clifford. He told me that damage does not have to be disclosed and they sell previously damaged and repaired “new” vehicles almost daily. When I tried to explain how deceiving that is, he hung up on me. When I called back he tried to deny it. He eventually told me to go get the truck repaired correctly and they would pay for it, so I gave up arguing with them and had the fender repainted and the headlight fixed. I emailed him the invoice and got no response. I had to call and leave a message everyday for over a week. When I finally got ahold of Craig, he lied to me again! He denied ever getting any of the messages and denied ever telling me to get the truck fixed, so he wasn’t paying the invoice. I have called and left more than 10 messages for the general manager, Darren Potter, Craig and Brad, and still haven’t received a call back. I’ve never been treated so poorly and lied to so many times by a dealership after spending that kind of money on a vehicle. All I asked was that they do what they can to make it right. They don’t care about their customers at all. Mountain Home Auto Ranch is the epitome of that shady car dealer we all hate. I’ve given them plenty of time to make things right before writing this review. You are absolutely OUT OF YOUR MIND if you spend money with these people, they will mislead and deceive you every chance they get. Buy your vehicles in Boise, these people are NOT worth the drive.
Bait and Switch Engage - firefighter2296
If you are considering a deal with Dave Smith Motors, I would caution you to avoid them at all costs. In 2006 I purchased a 3/4 ton Chevy Duramax from DSM and traded my relatively new 1/2 ton as part of the deal. Two weeks later they call and say they need the truck back because the financing wasn't approved. I told them to bring my truck back and get the new one. They told me my truck had been sold. Long story short, I visited first community credit union and had it financed at a better rate in an hour.
September 2019- I am shopping for a new GMC Sierra 3500 HD long box crew cab diesel. DSM appeared to have the truck I was looking for (or so they said). I am contacted by a sales representative after an internet inquiry and told they have the exact truck I want. I ask for a window sticker and they send it. Fast forward to near the last day of September (about one week) and the sales rep tells me in order to lock down the price and get pictures I need to make a $500 refundable deposit. Honestly folks, this is where you should just walk away! I didn't walk away and gave them my card number because the price was right but still no pictures. I agree to let them see if they can beat the rate from my credit union (12-15 credit inquires) and they can't. Guess what, they ran so many credit checks it knocked us out of the tier 1 interest rate structure with our credit union so I agreed to let them finance at their best tier 1 rate (yea right). We make the deal and I arrange travel on October 3 for October 4. I have verified by email and text the truck is a crew cab long box 4x4 with a few other things. I am repeatedly assured it is. I finally get the long requested pictures of the truck the evening of October 3. The angles of the pictures did not clearly show the distance between the back of the cab and rear wheel so I asked again, "Is this a long box? I am once again assured it is. October 4 2019 arrives and I am all checked in for the evening flight, hotel room all confirmed, things are good until 8:16 AM when the sales rep calls and says "I have to tell you the truck is actually a short box." Imagine what I am thinking at this point! I tell the rather nice young lady "this is a problem and I need your manager to call me." Keep in mind this is the same manager who promised me two different times I would not get screwed by DSM again (2006) and this would be "No hassles and red carpet treatment! My flight is in 10 hours and they tell me they are gonna make it right. They immediately begin offering me 3/4 ton trucks that they will put air bags on and give me $400 for travel. All the trucks they offered up except one were $3000-$5000 more expensive and not within the approved loan limits. It's close to 1100 AM now (8 hours from flight) when I spend an hour on the phone trying to get refunded for the flight and hotel because this obviously isn't happening. I was successful after some effort to get fully refunded for the airfare and hotel. The back and forth with more expensive trucks and talk of them losing money (whatever) goes on into the night, when I finally say I want a refund. I get a one sentence email the next day which reads, "So it looks like you are no longer interested in buying here and are requesting a refund?" I reply, "Yes, I am requesting a full refund." Oh, did I forget to mention they told me I had to prepay the Oregon tax on the vehicle which I did. I quote their own deposit refund criteria which is not the truck promised, at the price promised, with the financing promised. The sales rep says she will process the refund request for the deposit but you have to deal with the State of Oregon to get your tax back. This is on October 5, 2019 and their communication with me went completely dark. October 14, 2019 and I still do not have my $500 deposit back and had to file paperwork with Oregon to get the tax back. I have been in the Oregon Fire Service for over 28 years and was using the GM First Responder Discount Program as part of the deal. They told me how much they honor first responders and respect what we do. I am here to warn all my fellow fire/ems and law enforcement brothers and sisters to stay away from Dave Smith Motors until they quit scamming people. Read reviews on their sales and financing tactics. I have actually found other dealers with better prices. I have written a letter to General Motors letting them know about my "No Hassle Dave Smith Experience #2" as well as copied RFJ Auto Partners (owns Dave Smith) and Dave Smith Motors. To date, I have yet to be contacted by the general manager.
Best Experience ! - impressed
I needed to turn in my leased SUV in and I was just dreading it. But Steve Jones made it a Great experience. He was so helpful and when I told him what I needed, he kept me on track and still got me a fabulous deal. He was so helpful and very patient! He is sorta new here in Idaho so, Ya'll go in and see him, Steve Jones, And make him feel welcomed to Idaho. He get you the best deal He can and work real hard for you!
Excellent, unmatched customer service! - Devo
Darin and Lydia were very nice, and the small perks help! I would recommend this dealership to my friends and family. I liked how they gave me water and washed my car.
Superb service! - happyowner
Great experience! Our salesman did a great job of listening to our needs/wants, was very professional, patient and extremely knowledgeable. Highly recommend this establishment!
No pressure. Great dealership. - MurphyDDS
I hate shopping for cars. I do most of my homework online before I ever set foot in a dealership. When I had my list of cars I wanted to look at, I set out to several stores to look at and drive each one of them. After two visits to other dealerships (one of which I will NEVER return to ) I went to Kim Hansens. The salesman I met at Kim Hansens (Nathan) was by far the friendliest and least pushy of all of them. I get that a guy has to make a sale in order to get paid, but I think that sale has to be earned through trust. When I told the guys at Kim Hansens that I needed to think about it overnight, they understood and didn't try those tacky lines you see all the time on TV that slimy salesman use to get you to "buy today." Two days later, I was signing papers and drove away with my new car. I highly recommend you give these guys a chance.
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.