Recently went into the dealership cause it has been a top - Eric.91wilson
Recently went into the dealership cause it has been a top choice place for me and my family since 2018 with purchasing 5 cars since then. We haven't had distrust in the dealer until this last purchase. We have purchased brand new cars from them as well as used. 2015 Tahoe, 2018 Silverado 1500, 2019 Silverado 3500, 2025 Traverse, 2019 Ram 1500. We will say we have had good and bad experiences with what vehicles we have purchased from this dealership.With our 2015 Tahoe it would seem everytime my wife would take it in the service department had some sort of new issue with the vehicle and would claim they need to repair. With everytime I would take it it would come back with no issues. It seemed like they would take advantage of a female coming in and claiming issues with vehicle. With the 2018 Silverado I had issues with a hood latch (warranty issue) it happened under the 36,000miles bumper to bumper but when going into the dealer (took it when it happened)they claimed that since driving into the dealer the miles went over they didnt want to cover it. They finally did after some back and forth. With the 3500hd we took it in in 2025 for noises coming from rear axle coming to find out it had little fluid in it (I take it to knudsten for almost every service unless its out of the area and service needs addressed. Well they ended up having to replace rear-end parts under warranty and while it was in service they had issues finding a part (mechanic broke while trying to install) so we had to fight to get a loaner. After we picked it up from that we took it on trip to Southern Idaho pulling fifthwheel and while driving the rearend started smoking (mechanic put the seals in wrong and the fluid was leaking out while on trip we were able to have a dealer in Southern Idaho make the repair and it was great service to that other dealer! With our 2025 traverse while on that same trip (chase car) we drove to Tennessee and while over there we has issues with the a/c and heater kicking on and off with the infotainment system glitching and not working. We also had issues right from the start at around 3,000 miles all off the sensors kept going of and not working. They did something with it after they had it for almost a month and we brought up lemon law to them, they called the next day saying it was fixed and so we went and picked it up and end up happening again. This most recent issues we had was while dealing with a salesmen and finance we were trading in a 2012 jeep wrangler mw3 we were told that the max they could give was $8,700 cause they wouldn't be able to list it for much more than 12-13k, which is understandable but looking online and seeing them listed in the area anywhere from 12k-19k it seemed like they were low-balling. I message the salesmen (Troy) whats up with the price, he replied "it needs alot of work into it and after all of that plus our pack we'll probably be into it 14k-15k." Like how often would a dealer go that far into a car? I've done many deals with the dealership so I have heard the whole run around of, "oh it needs tires, or its needs alot of work done, or we can't sell a car with snow tire on it in winter...(was told this when I took them in a malibu last March, and the tires were new that winter.) Thing is the dealer usually doesn't do a single thing they say it needs other than their typical xx point inspection and maybe a run through a car wash and vacuum. I know cause I've witnessed this from this exact dealer.
But being a returning customer trusting them I traded in. Only to find that they aren't dealership with integrity or trustworthy. After being lied to and treated that way I dont believe I will set foot on their lot again. And being a employee of a company that has bought over 40 vehicles from them in the last two years you think they would have better customer service. Do better Knudsten! Especially to your loyal local returning customers, without us you dont exist!
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