Great salesmanship - Gentry L Yarbrough
My experience was awesome I felt like a part of a family that showed me true care and concern,will be returning in the future.
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Friendly and Accurate! - hmcoles21
They diagnosed and fixed the problem with my dual air control and were friendly and accommodating during the process! Great Customer Service I highly recommend them!
Amazing and quick - 2010potter
Anthony and Jeff are amazing they got us into the truck of our dreams!!! I highly recommend them they were super friendly and answers all the questions we had!
2013 F-150 Lariat - Robert W
I recently purchased a 2013 F-150 Lariat from Hometown Motors in Weiser. The experience I had with my salesperson the 2 weeks leading up to purchasing the truck was unforgettable. Mark Donicht felt like a old high school buddy that I lost touch with and not a pushy salesman. If it wasn't for his honest straight forward attitude I would have just gone to Kendall Ford or Corwin Ford and bought one there. Instead I drove 1 hour from Caldwell to Weiser to purchase this beautiful truck. Please give Mark a thanks for me he really made my buying experience one I will NEVER forget!
Friendly service - c_ruckdashel
I bought a dodge truck from a Nissan dealership and it had problems they could not resolve. I brought it into the Lewiston Kendall dodge service dept and BJ was right on the ball helping me and working with the Nissan service dept to get authorization for the needed work and payment. BJ has been persistent in finding the problem and it has been tricky. . He still doesn't give up.
Not happy with my Dave Smith experience! - ALEX L SIMI
I was in the process of buying a truck and was asked to put down a $500 deposit, then came into some financial issues and had to put my buying on hold. I was told my deposit was none refundable but could use it to buy again from them in the future. I came back to buy a few months later and was told I needed to put another deposit down to buy!? At that point I started looking around at other dealerships. Dave Smith still has my $500 deposit and refuses to respond to my many emails in regards to my experience.
I live out of state from Idaho its a 15 hr. drive for me. I put my trust in Dave Smith and was completely let down!!
Feedback on recent purchase - tk
Professional team of sales and service. Great recent sales experience and have a history of good service on all my Jeep vehicles. Really appreciate the quick oil change service...usually 45min in and out. Conner was new salesman but very professional...would recommend him
Going out of their way - CCMC
I wish all car dealership were like Dennis Dillon. I flew in from Portland. Oregon yesterday, to pick up my new Ram Power Wagon. Billy ( outstanding customer service)) picked us up at the airport, brought us to the dealership, did the inspection with us, explained all the features and how to use. The whole endeavor was seamless.
From the beginning of the order process, everybody I dealt with, were knowledgeable and had great attitudes. I was kept informed
From start to finish.
I would highly recommend if anybody is looking for a new Ram truck to give Billy a call. This dealer ship had great pricing, didn’ Play the typical car dealership games and was just a pleasure to work with. Of all the new vehicles I have purchased, this one was the easiest. They ordered exactly want I wanted, gave me a no xxxxxxxx price and done. No games, no haggling, great customer service and again, everybody I dealt with were knowledgeable and courteous. Never had a better experience buying a new vehicle.
Horrible service, poor customer dealings - Craig Feldbaum
They may be able to sell you a car, but their service department is a total RIPOFF! Avoid this dealership at ALL costs! They are unabashedly deceitful!
auto purchasing review - Penny Masar
Recently purchased a new 2018 Ram truck from Jakue Logue at the Nampa Dealership. I t has been eleven years since considering a new truck. We visited three dealerships twice each to explore the idea and get questions answered.. Jake was very up front in answering our questions and getting answers to those he did not know. He was easy to talk to and discovered some common history. I would highly recommend Jake as someone to see if needing a vehicle.
Factory recall on my 2018 3500 Dodge Ran - Schmjg
Everything went well Stephen done an excellent job to ensure that everything was done right, on the factory recall that was send to me in the mail by Dodge
Perfect - SteveDuschka55
Went and bought a used 2015 Ram 3500 The salesman was great, The finance manager junior answered all my questions that I had about the pickup and went threw the paperwork number by number. I would defiantly recommend the dealership to my family and friends to buy there vehicle in the future!
Great customer service great salesman Rylan Daly - Briannaandjarred
My and my husband bought our GMC Acadia here right off the bat our salesman Ryan was fantastic! He had the suv ready for us and cleaned up from the snow we have been having, we test drove it loved it and he got the paper work started right away and even made sure we stayed around the payment we were hoping for as well. He was also very patient with us having our kids along for the purchase. We traded in our GMC truck and got a great price for the trade in!! I would recommend this dealership for a fair price on the vehicle you are looking for and I would more than highly recommend Ryan as the salesman to help you out.
Run screaming - kingcl82
Don't trust Tim Yeates!!!!!!!!!!!!!! Not only will Tim back out on his own deals but he will continue to lie straight to your face. Started purchasing vehicle and was completing paperwork and went onto dealers website, and magically the vehicle is on there. When asked Tim states no that vehicle isn't on there, its still back in the lot and they haven't even detailed it or touched it since it came in the weekend before. Kind of funny mileage, color, and style is all the same. Wait the VINs match too. Don't lie to my face and then when we catch you state you didn't know that they put it up. Not only did he refuse to honor the original quote given prior to test drive but continued to say that dent/scratches and windshield weren't included in the quote. How come pictures were asked on the dent/scratches and windshield prior to the quote if they weren't going to be included. Duh they were and you just want a bigger commission. I will never work with Tim or the dealer again. They may have cheaper prices but only to lure people in so they can screw them on servicing. Good Luck Tim and hope you enjoy your commission. Dale Allen, I sure wish we could have worked with you instead, probably would have not been so disgruntled.
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
I will never buy a car from Wood River Motors again. I... - cacfus
I will never buy a car from Wood River Motors again. I purchased a used car there in September 2012, the vehicle had over 100,000 miles so I confirmed with the salesperson that the 100,000 mile service had been performed, particularly the timing belt replacement. I was told, more than once, that the service had been performed. I found out a few months later when i had the car in a shop in Washington that the timing belt had never been replaced and was in very bad condition. I was lucky the other shop found it before it broke while I was driving. $900 later I had a new timing belt. I spoke with the salesperson and GM at Wood River Motors over the phone many times and they took no responsibility for lying to me about the 100,000 mile service being performed.
Turns out these guys are the stereotypical used car salesman. Take my word for it, buy your car elsewhere.