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The service department is the best in town! They are so... - Nicole Sullivan
The service department is the best in town! They are so helpful and knowledgeable! I took it in for maintenance and they even washed it for me!
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West Motor has the best service!!! - Janos
West Motor has the best service!!! They have a friendly and knowledgeable staff in every department. Prices and charges are fair. I have 10+ years of consistent great history with West Motor.
Excellent Service and Value - Jee
Thank you Jeremy for the outstanding customer service and sharing your knowledge to get us into the right car. I appreciate that we were able to handle most of the sale by email/phone. Great customer service and value for the car. Thank you!
Besides our 6 1/2 wait time in the lobby, their service... - usvette
Besides our 6 1/2 wait time in the lobby, their service and friendliness was great. Except they tracked grease all through the front of our motorhome, of which we'd just cleaned the carpet. They even tracked it all over our entrance step as well. Would have been nice if they'd laid down a runner before going back and forth inside. Now we have to take it in to get it professionally cleaned. Overall though, I'd wouldn't write them off my list.
Fantastic service by a friendly mechanic! Their mobile... - Happy Customer
Fantastic service by a friendly mechanic! Their mobile recall repair service was easy to schedule and very convenient. They scheduled my repair within 2 days of when I called to request it, repaired my shifter cable in my driveway, and Darryl who did the job was very friendly. Highly recommend.
No pressure sales - nmclain
Eli was a very nice young man to do business with. I felt no pressure to buy anything which is always a turn off for me when purchasing a vehicle. He was very helpful and I feel he gave me the best deal he could.
Very personable and provided accurate information.... - broooz
Very personable and provided accurate information. Couldn’t ask to be treated any better. This makes the 4th purchase from this dealership-we have trust in them.
Rob Howard always does an amazing job...a true... - erackleff
Rob Howard always does an amazing job...a true professional. My first time dealing with Tony Harris and he did such a great job finalizing the deal and making sure I was informed on the tech aspects
Dana Streeper (Sales Consultant) and the Nick (General... - tdub
Dana Streeper (Sales Consultant) and the Nick (General Manager) were excellent to work with, they provided a fair price for my trade-in and were willing to have good faith negotiation on the used vehicle I ended up purchasing. They also took care of a couple of items on the vehicle. I appreciate the low / no pressure to sell me extended warranties, etc…on the vehicle too. Overall a very good experience!
Went to go get some information on a truck ended up... - Richard
Went to go get some information on a truck ended up driving it home. The professional of the salesman, manager and financial officer. They helped me find something that met my needs and wants.
It’s a shame that this is a Rogers dealership. My family... - Mikec
It’s a shame that this is a Rogers dealership. My family has purchased 11 cars from Rogers Toyota in the past 3 years and they are excellent to deal with before and after the purchase. I made the mistake to decide to by a Jeep from what I thought would be an equal experience from another Rogers dealership but was sadly mistaken. From the time we purchased the vehicle the front-end makes a clanking noise when stopping and starting. For 5 months they have had the car in and out of service with one misrepresentation leading to another. Had to get Jeep customer care involved which helped commutation but little else. I have been waiting on a call for a part they believe is the problem that was ordered just to find they have had it for a week but never let me know. I have now started the process to enact Idaho’s Lemmon law which is a pain but at least the Jeep nightmare will end soon.
They were willing to make the deal I wanted to do after I... - allenh97833
They were willing to make the deal I wanted to do after I did not take the first offer they gave me. They where willing to work with me
Very poor communications on recall. I bought a 2014... - perkynome
Very poor communications on recall. I bought a 2014 Silverado in September of 2019. I asked that all the updates and recalls be done before it was shipped to me and Sabastian the sales man said that the brake recall was done. I asked him at least 2 times via email, and also on the phone. The truck had been at their dealership for months before I purchased it via the internet. I got a notice from GM this last week that the recall was never done. I sent 3 requests to Dave Smith. A sales manager responded, and said He would work on it. I am still waiting for their reply to what my options are. A recall this important should have been done, especially in the time the truck was at the dealership. Shows they also drove it a few thousand miles, which is fine, but not to do the recall is unacceptable. I heard so much good about them and decided to give them a try. This is the last vehicle my family will by from Dave Smith. Salesman was not honest at all to move a vehicle. Lied at least 3 times to me.
Amazing and quick - 2010potter
Anthony and Jeff are amazing they got us into the truck of our dreams!!! I highly recommend them they were super friendly and answers all the questions we had!
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
Run screaming - kingcl82
Don't trust Tim Yeates!!!!!!!!!!!!!! Not only will Tim back out on his own deals but he will continue to lie straight to your face. Started purchasing vehicle and was completing paperwork and went onto dealers website, and magically the vehicle is on there. When asked Tim states no that vehicle isn't on there, its still back in the lot and they haven't even detailed it or touched it since it came in the weekend before. Kind of funny mileage, color, and style is all the same. Wait the VINs match too. Don't lie to my face and then when we catch you state you didn't know that they put it up. Not only did he refuse to honor the original quote given prior to test drive but continued to say that dent/scratches and windshield weren't included in the quote. How come pictures were asked on the dent/scratches and windshield prior to the quote if they weren't going to be included. Duh they were and you just want a bigger commission. I will never work with Tim or the dealer again. They may have cheaper prices but only to lure people in so they can screw them on servicing. Good Luck Tim and hope you enjoy your commission. Dale Allen, I sure wish we could have worked with you instead, probably would have not been so disgruntled.
I will never buy a car from Wood River Motors again. I... - cacfus
I will never buy a car from Wood River Motors again. I purchased a used car there in September 2012, the vehicle had over 100,000 miles so I confirmed with the salesperson that the 100,000 mile service had been performed, particularly the timing belt replacement. I was told, more than once, that the service had been performed. I found out a few months later when i had the car in a shop in Washington that the timing belt had never been replaced and was in very bad condition. I was lucky the other shop found it before it broke while I was driving. $900 later I had a new timing belt. I spoke with the salesperson and GM at Wood River Motors over the phone many times and they took no responsibility for lying to me about the 100,000 mile service being performed.
Turns out these guys are the stereotypical used car salesman. Take my word for it, buy your car elsewhere.