Dave Smith Motors/Leonard Queen - lilly58
Working with Leonard Queen was an excellent experience for us! He was on the ball and kept us informed of all that was going on and where we were in the process. So very kind, knowledgeable and helpful! I would recommend him to all my friends and family! Dave Smith Motors knows how to take care of there customers! We came from Spokane and had our family dog with us and they told us dogs were welcome inside which was a relief to us! Can't thank Leonard or the company enough for such and pleasant, excellent and helpful experience in buying one of there vehicles! We will return again! Thank you, Liz Thorpe
2012 Jeep Wrangler failed emissions test. - Jerry's jeep
After emissions test failure I took Jeep to dealer. They tested said it was a faulty 6th cylinder that was covered under an extended warranty that I wasn't aware of. They replaced it at no cost, replaced oil etc, washed and delivered on time as promised. Bob kept me informed as to progress and completion by text.
Top Reviewed Specialists At This Dealership
Richard wilson - Kelly
Richard did a great job helping me get my new jeep. I would highly recommend him to help anyone with there new purchases. Come buy from him he was great
A friendly, no pressure truck dealership to buy from. - Papa2973
This was only the second time in my life ( I'm 72 years old) that I visited a car/truck dealership and not only encountered absolutely NO sales pressure but made new friends AND bought a great truck at a fair price. I visited Hometown Motors in Weiser Idaho and found the perfect Dodge diesel Ram 2500 series truck and drove it home the same day. The staff that I worked with, Tyler, Steve and Dave were friendly and knowledgable about the product they were selling as well as doing so in the most NON PRESSURE way. I looked around the lot at all of the trucks they had for sale, and only then did I actually meet the sales folks. This first contact was initiated by me and as I walked into the sales office I immediately felt comfortable and was ready to talk business. After asking numerous questions about the truck that I wanted, we drove it. We came back to the sales office, worked out the $ issue and after only a couple hours I left for home in my new truck. I couldn't be happier. Thanks guys. See ya.
Friendly service - c_ruckdashel
I bought a dodge truck from a Nissan dealership and it had problems they could not resolve. I brought it into the Lewiston Kendall dodge service dept and BJ was right on the ball helping me and working with the Nissan service dept to get authorization for the needed work and payment. BJ has been persistent in finding the problem and it has been tricky. . He still doesn't give up.
Pleased with Service - Gil
I purchased a 2006 Dodge Ram 2500 with low miles last August. Had battery problems almost two months later. The battery problem caused the module to do crazy things. The module was covered under the two month warranty we got when we bought the vehicle. My local dealer in Yakima said the batteries were fine. Eleven days later the batteries failed again. We called Twin Falls dealership and the manager agreed to pay for new batteries for my truck. I was very pleased with the positive response and recommend Twin Falls if you are looking to purchase a vehicle.
Great first experience - how654
I wanted to purchase a truck for my husband for a Christmas gift. Everyone was helpful and knowledgeable about helping me make a choice. My only negative would be the length of time waiting for paperwork to be completed.
New truck - Dustin Lickley
Knowledgeable staff about the products they sell and their features. Stayed very late into the night to get us taken care of. Answered all of our questions.
Substandard sales - Unhappy Customer
Poor experience. Not what I expected. Sales staff seemed amture. Bait and switch pricing. Steller credit did not matter. Specious advertising. Waste of an afternoon and time.
Excellent to work with. - John
Excellent to work with. I strongly recommend them. Friendly. They return calls. They know their products. I would recommend them to others. I will call them first when I am once again in the market for a new car.
Amazing and quick - 2010potter
Anthony and Jeff are amazing they got us into the truck of our dreams!!! I highly recommend them they were super friendly and answers all the questions we had!
Great customer service great salesman Rylan Daly - Briannaandjarred
My and my husband bought our GMC Acadia here right off the bat our salesman Ryan was fantastic! He had the suv ready for us and cleaned up from the snow we have been having, we test drove it loved it and he got the paper work started right away and even made sure we stayed around the payment we were hoping for as well. He was also very patient with us having our kids along for the purchase. We traded in our GMC truck and got a great price for the trade in!! I would recommend this dealership for a fair price on the vehicle you are looking for and I would more than highly recommend Ryan as the salesman to help you out.
Amazing Customer Service - Branden Krist Navarro
Absolutely the best experience you can get. If you are looking for a car, go see Jeff Eickstaedt and Veronica the staff here is great to work with.. especially from states away.
Run screaming - kingcl82
Don't trust Tim Yeates!!!!!!!!!!!!!! Not only will Tim back out on his own deals but he will continue to lie straight to your face. Started purchasing vehicle and was completing paperwork and went onto dealers website, and magically the vehicle is on there. When asked Tim states no that vehicle isn't on there, its still back in the lot and they haven't even detailed it or touched it since it came in the weekend before. Kind of funny mileage, color, and style is all the same. Wait the VINs match too. Don't lie to my face and then when we catch you state you didn't know that they put it up. Not only did he refuse to honor the original quote given prior to test drive but continued to say that dent/scratches and windshield weren't included in the quote. How come pictures were asked on the dent/scratches and windshield prior to the quote if they weren't going to be included. Duh they were and you just want a bigger commission. I will never work with Tim or the dealer again. They may have cheaper prices but only to lure people in so they can screw them on servicing. Good Luck Tim and hope you enjoy your commission. Dale Allen, I sure wish we could have worked with you instead, probably would have not been so disgruntled.
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
I will never buy a car from Wood River Motors again. I... - cacfus
I will never buy a car from Wood River Motors again. I purchased a used car there in September 2012, the vehicle had over 100,000 miles so I confirmed with the salesperson that the 100,000 mile service had been performed, particularly the timing belt replacement. I was told, more than once, that the service had been performed. I found out a few months later when i had the car in a shop in Washington that the timing belt had never been replaced and was in very bad condition. I was lucky the other shop found it before it broke while I was driving. $900 later I had a new timing belt. I spoke with the salesperson and GM at Wood River Motors over the phone many times and they took no responsibility for lying to me about the 100,000 mile service being performed.
Turns out these guys are the stereotypical used car salesman. Take my word for it, buy your car elsewhere.