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Great, fast service. Most issues resolved same day. I... - marxall
Great, fast service. Most issues resolved same day. I appreciate the attention to detail and the desire to get it done accurately and quickly. Thank you LHM team.
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West Motor has the best service!!! - Janos
West Motor has the best service!!! They have a friendly and knowledgeable staff in every department. Prices and charges are fair. I have 10+ years of consistent great history with West Motor.
I was very satisfied with my service on Friday. They were... - ncheri001
I was very satisfied with my service on Friday. They were able to get me in and out quickly. Garrett was easy work with on all communications.
Express bay drive up without an appointment is awesome! I... - Myanjays
Express bay drive up without an appointment is awesome! I Appreciated explanations of service and recommendations without intimidation. I will continue to get my car serviced here.
They are scam artist - labair
What a joke of a Dealership Period! they give you a KBB trade in figure for your trades so they can steal them. Go on there website and check prices they use Nada to sell them but not Kbb why is that. if your gonna bs someone make sure they don"t catch you in your bs Jax from Dave smith. Sell your stuff a kbb value like you say but you dont you sell at nada. Just checked several of your cars and omg they are priced not at KBB but Nada. I can not stand lying sales and mangers.
Painless car buying experience. - BeverlyG
This is the second time I've purchased my car through Findlay. It was again a very painless experience. I really hate buying cars just because I don't like dealing with car dealerships. I just enjoy walking into Findlay saying, "I need this, this and this. I don't have a lot of time. Here's how much I need to get done," and, boom, they work with me. I just love that. They stay cognizant of my time and needs. Cameron and Matt were the ones I was working with. Just loved the way I was treated. Cameron also sold me my first car. He's moved up in the world, so now I got Cameron and Matt. Thank you, Findlay, for this great service and my nice new car.
You made a lady cry - Akyingling
We found a 2013 2500 Cummins in our price range and called to get more info on the mileage. I went back and forth during the day with Vincent via email and text. We were told the truck was in detail and to come on in, which we did. I texted Vince and let him know when we would be there. With us living in Star, it took us an hour to get to the dealer. Once we did, we were told that it wasn't in detail, it was getting a NEW ENGINE and we couldn't even look at it. We walked the lot waiting for help for 20 minutes. Finally getting help, they took us around to show us trucks that we weren't interested in. At that time, I was frustrated and in tears. They offered us gas money, which we turned down. I left the dealer crying and wondering why we were treated the way we were. Thank you for showing us what a "hometown dealer" is really like.
Very friendly staff. They gave me a ride home and back... - Tbartschi
Very friendly staff. They gave me a ride home and back to the business after the work was done. They also washed my vehicle. I would recommend them. Thank you all for your help.
A VERY GOOD EXPERIENCE - ajasandy
THIS IS THE SECOND AUTOMOBILE I HAVE PURCHASED AT THIS DEALERSHIP BECAUSE I VALUE THEIR PRICES AND HOW THEY TREAT ME AS A CUSTOMER AT ALL PHASES.
Exceptional Customer Service - sward
Highly endorse......Recently while on vacation I had a number of warning lights come on that required service. After inspection it was found that the problem was a ABS wheel sensor ( Not covered under warranty ). Here lies the problem I work FT in Spokane WA and the Pierce Auto is in Sagle ID. I contacted the dealership and their representative, Lane, without asking found a way to get my vehicle to them without me missing work. If that was not enough their stellar service team determined that my hub on that side was also bad and probably caused the sensor to go bad, which then falls under the warranty! I rarely review companies, but I am truly blown away with their commitment to service and customer satisfaction. Thank You Lane and Service Team!!
Worst dealership I’ve ever dealt with!!! - Jsec402
I purchased a new 2018 Ram 3500 in April of this year from Mountain Home Auto Ranch and drove up from Omaha, Nebraska to pick it up. It was the closest 2018 I could find with the options we needed. My salesperson was Rusty McAlexander. Before I made the drive, I specifically asked the sales manager, Brad Caldera and Rusty multiple times if there was any previous damage on the vehicle to make sure there wasn’t going to be any surprises when I got there. Previously, I looked at a similar truck in Missouri and the dealer disclosed that there had been damage repaired, but only after I drove 6 hours. I did not want that to happen again. Brad and Rusty from Mountain Home Auto Ranch even joked about how they “don’t do that kind of stuff there” when I asked. A week after I got the truck home, I found out it had been damaged/wrecked and repaired very poorly. I was flat out lied to. I called and talked to the service manager, Craig Clifford. He told me that damage does not have to be disclosed and they sell previously damaged and repaired “new” vehicles almost daily. When I tried to explain how deceiving that is, he hung up on me. When I called back he tried to deny it. He eventually told me to go get the truck repaired correctly and they would pay for it, so I gave up arguing with them and had the fender repainted and the headlight fixed. I emailed him the invoice and got no response. I had to call and leave a message everyday for over a week. When I finally got ahold of Craig, he lied to me again! He denied ever getting any of the messages and denied ever telling me to get the truck fixed, so he wasn’t paying the invoice. I have called and left more than 10 messages for the general manager, Darren Potter, Craig and Brad, and still haven’t received a call back. I’ve never been treated so poorly and lied to so many times by a dealership after spending that kind of money on a vehicle. All I asked was that they do what they can to make it right. They don’t care about their customers at all. Mountain Home Auto Ranch is the epitome of that shady car dealer we all hate. I’ve given them plenty of time to make things right before writing this review. You are absolutely OUT OF YOUR MIND if you spend money with these people, they will mislead and deceive you every chance they get. Buy your vehicles in Boise, these people are NOT worth the drive.
Great Service! - John
Love to see a local company in town that takes such great care not only of their customers, but the community as a whole. Keep up the GREAT work!!
Getting ripped off - Ron stuck without a Jeep
Had Jeep towed in. They were told the problem with the Jeep and they said it was not that instead replaced a pcv valve. Took it back the Monday after it was fixed because it was doing the same thing. Turned out it was what was told to them from another repair shop, me and the Jeep book. Wanted to charged me 308 for part and labor would be free. This is after I paid 30 for part and 215 for labor. I have turned them into BBB.
Amazing and quick - 2010potter
Anthony and Jeff are amazing they got us into the truck of our dreams!!! I highly recommend them they were super friendly and answers all the questions we had!
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
Run screaming - kingcl82
Don't trust Tim Yeates!!!!!!!!!!!!!! Not only will Tim back out on his own deals but he will continue to lie straight to your face. Started purchasing vehicle and was completing paperwork and went onto dealers website, and magically the vehicle is on there. When asked Tim states no that vehicle isn't on there, its still back in the lot and they haven't even detailed it or touched it since it came in the weekend before. Kind of funny mileage, color, and style is all the same. Wait the VINs match too. Don't lie to my face and then when we catch you state you didn't know that they put it up. Not only did he refuse to honor the original quote given prior to test drive but continued to say that dent/scratches and windshield weren't included in the quote. How come pictures were asked on the dent/scratches and windshield prior to the quote if they weren't going to be included. Duh they were and you just want a bigger commission. I will never work with Tim or the dealer again. They may have cheaper prices but only to lure people in so they can screw them on servicing. Good Luck Tim and hope you enjoy your commission. Dale Allen, I sure wish we could have worked with you instead, probably would have not been so disgruntled.
I will never buy a car from Wood River Motors again. I... - cacfus
I will never buy a car from Wood River Motors again. I purchased a used car there in September 2012, the vehicle had over 100,000 miles so I confirmed with the salesperson that the 100,000 mile service had been performed, particularly the timing belt replacement. I was told, more than once, that the service had been performed. I found out a few months later when i had the car in a shop in Washington that the timing belt had never been replaced and was in very bad condition. I was lucky the other shop found it before it broke while I was driving. $900 later I had a new timing belt. I spoke with the salesperson and GM at Wood River Motors over the phone many times and they took no responsibility for lying to me about the 100,000 mile service being performed.
Turns out these guys are the stereotypical used car salesman. Take my word for it, buy your car elsewhere.