Service department is tops! - ledfords1
Great service every time I come. Chris McClure is the nicest service writer there. Makes me feel like family. Have been bringing our vehicles for many years and are extremely happy with their service.
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My Buying Experience!!! - Dale
I have NEVER had such a positive buying experience as i just had today in purchasing a new vehicle.
Brian went more than the extra mile to assure that we not only purchased the vehicle we wanted and was within our budget. He also delivered the vehicle from Pocatello ID to Ogden UT.
I would highly recommend this Dealer to anyone looking for a New or used vehicle..
Horrible service - Hmm235
Horrible customer service! My husband and I drove an hour after we were told they would take more for my trade in then what my car was actually worth. Once we got there they were all over the place. Pulling all sorts of leasing options out for us and not staying on track what so ever. We then went to look at a car and the rep (Annie) had no idea where it was. She was again all over the place. Once we got back we spoke with Cameron M (sales manager). I stated I felt as though there was some switch and bare going on. Right away he became defensive. We went to his office where we could speak privately and he told us he had made a mistake and was actually losing money becaus they were going to pay more for my car than it was worth. After my husband and I looked over leasing options we decided to take the night and think about what we were going to do. This is when the customer service got worse. My husband called and left a message for Cameron when we got home and asked for a return call...nothing. I called the next morning...nothing. I called again and he finally called back. I asked him about the leasing option and he did answer my question. I then emailed and called a couple of days following the intial contact and Cameron would not return my calls. I asked to see the leasing option I because it seemed high (I’m thinking he was putting his mistake into the leasing amount) and didn’t want to give the breakdown. I then spoke with another car dealer about the leasing option and he agreed that I was getting punished for Cameron’s mistake. I finally got a hold of another sales man and they said Cameron was planning on calling me back...he never did. I asked to talk with management and guess what?! That never happened. No one returned my phone call. I have also emailed and wrote to customer service online. Nothing. My family has purchased vehicles from them before and we will never buy from them again let alone refer any friends or family!! This place just wants your money. They are practicing illegal tactics and it is not ok!!
Amazing and quick - 2010potter
Anthony and Jeff are amazing they got us into the truck of our dreams!!! I highly recommend them they were super friendly and answers all the questions we had!
Hometown IS Hometown service! - Justeri
I bought my Expedition here several years ago. Routine maintenance and minor repairs have been taken care of here without incident. I trust the service department and sales are no pressure. I love the Hometown, Weiser team.
Good experience - Happy Grama
Great dealership, we were pleased with the service we received. Friendly staff, seemed t want to make purchasing a car a good experience. Would recommend.
Great overall experience - Ryan M
We purchased a used vehicle from Dennis Dillon in Caldwell. Overall it was a great experience. We worked with Anthony (Tony). He took good care of us. Recommend.
Zach knows what he’s talking about!! - Granny’s review
We just bought a Dodge Ram only because our sales man Zach knew all the answers to our questions... he was very professional and made us feel like we were with a close friend.
Great Experience !! - Ron4164
I drove 500 miles round trip from Boise to Idaho Falls to purchase my car from Rick Orr at Ron Sayer's Chrysler Jeep Dodge and it turned out to be a great experience. Thanks to the internet I found the 2017 vehicle my wife and I were looking for at Sayer's. I pulled an AutoCheck Vehicle History off their website and called Rick Orr. He was easy to work with, he didn't even use a single one of those car salesman mind control head games that we're all worried about when buying a car from a dealership. It was a smooth process from start to finish. We drove 4 hours to the dealership and met with Rick. The vehicle was exactly what we were looking for and in the condition we were expecting. We met with their finance guy, Marvin Parker, who walked us through the purchase and was very friendly and helpful as well. This isn't a paid advertisement for this dealership, but I have to give credit to an honest dealership that met all our expectations. THANK YOU !!
Don’t lease - dontbuyfromlithia
I leased a new vehicle from them. They had a lot of problems with the paperwork. Seemed like there was a lot of confusion. Things were not explained well
Best Auto Educator Mark Gloy - April Roberts
I was referred to Pierce Auto through friends and I was fortunate enough to have Mark as my sales professional. I found that Pierce Auto had a fantastic inventory of used high quality vehicles and the education I was provided was instrumental in the decision making process. I was treated with great professionalism and care, although the search continues for me I have all the confidence that Mark and Pierce Auto will find me the perfect vehicle. I am so excited to share my experience with others as you will not be disappointed with this sales professional or this fantastic dealership! Do yourself a favor shop local while getting treated with great care!
Advertised prices not true, Don't do business with them! - disgusted customer
Been shopping for a particular vehicle online recently and noticed that Mountain Home Auto Ranch had a good price of $27,413.00 for the particular vehicle. I called them and asked very specifically if $27413.00 was the real price that I would pay for the vehicle and I very specifically asked to make sure that the advertised price was not based on rebates or other things that I might not qualify for and was assured that $27413.00 was the price I would pay. I drove two hours to get to Mountain Home, The price tag hanging on the mirror said $27413.00 as advertised online which was great so I drove the vehicle and said that I would buy it. They wrote the sale up with the price being $29,900.00 and that was the lowest price they would give me, approximately $2500.00 more than the internet price and the price posted on the vehicle. They said that I did not qualify for the military discount so I did not get the price posted on the vehicle which is what I very specifically called and asked them about before wasting 2 hours each way driving there. Mountain Home Auto Ranch intentionally advertises false prices, and the salesman intentionally lied to get me there so I will never recommend doing business with them.
Run screaming - kingcl82
Don't trust Tim Yeates!!!!!!!!!!!!!! Not only will Tim back out on his own deals but he will continue to lie straight to your face. Started purchasing vehicle and was completing paperwork and went onto dealers website, and magically the vehicle is on there. When asked Tim states no that vehicle isn't on there, its still back in the lot and they haven't even detailed it or touched it since it came in the weekend before. Kind of funny mileage, color, and style is all the same. Wait the VINs match too. Don't lie to my face and then when we catch you state you didn't know that they put it up. Not only did he refuse to honor the original quote given prior to test drive but continued to say that dent/scratches and windshield weren't included in the quote. How come pictures were asked on the dent/scratches and windshield prior to the quote if they weren't going to be included. Duh they were and you just want a bigger commission. I will never work with Tim or the dealer again. They may have cheaper prices but only to lure people in so they can screw them on servicing. Good Luck Tim and hope you enjoy your commission. Dale Allen, I sure wish we could have worked with you instead, probably would have not been so disgruntled.
Horrible morals no conscience - Shady!
General manager will lie and smile, decided I did not like the car and manager refused to let me return car. Paul required me to pay 2100 dollars to get out of purchase and wont answer messages. Horrible experience would not recommend rogers dodge.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
I will never buy a car from Wood River Motors again. I... - cacfus
I will never buy a car from Wood River Motors again. I purchased a used car there in September 2012, the vehicle had over 100,000 miles so I confirmed with the salesperson that the 100,000 mile service had been performed, particularly the timing belt replacement. I was told, more than once, that the service had been performed. I found out a few months later when i had the car in a shop in Washington that the timing belt had never been replaced and was in very bad condition. I was lucky the other shop found it before it broke while I was driving. $900 later I had a new timing belt. I spoke with the salesperson and GM at Wood River Motors over the phone many times and they took no responsibility for lying to me about the 100,000 mile service being performed.
Turns out these guys are the stereotypical used car salesman. Take my word for it, buy your car elsewhere.