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Great experience. - Truck Guy
They went out of their way to help me find the truck that I was looking for.
We found one truck, but it did not have any incentives. Scott Porter was exceptional in finding me even a better truck that had incentives.
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West Motor has the best service!!! - Janos
West Motor has the best service!!! They have a friendly and knowledgeable staff in every department. Prices and charges are fair. I have 10+ years of consistent great history with West Motor.
Limped in - Jwilkins
Taking my Dad from Oregon to Wyoming to go fishing. While towing my RV I found that I had lost the ring between my turbo and Exhaust brake. On a Saturday Morning at 8:30, James took my truck in and and got me organized as to where to park my trailer and what to do while I waited. By 10:30 I had my truck back, fixed!!! It worked flawlessly for the trip. The service department saved the trip for my Dad and I.
Excellent Communication - - James
It was a pleasure working with Ralph. He explained all the details and followed up by email and phone. He was willing to help in any way possible. I look forward to doing business with Ralph in the future.
You made a lady cry - Akyingling
We found a 2013 2500 Cummins in our price range and called to get more info on the mileage. I went back and forth during the day with Vincent via email and text. We were told the truck was in detail and to come on in, which we did. I texted Vince and let him know when we would be there. With us living in Star, it took us an hour to get to the dealer. Once we did, we were told that it wasn't in detail, it was getting a NEW ENGINE and we couldn't even look at it. We walked the lot waiting for help for 20 minutes. Finally getting help, they took us around to show us trucks that we weren't interested in. At that time, I was frustrated and in tears. They offered us gas money, which we turned down. I left the dealer crying and wondering why we were treated the way we were. Thank you for showing us what a "hometown dealer" is really like.
Top ratings - Jeepgirl
Highly recommend this place! They were very nice and ready to make sure everything ran smoothly and my vehicle was taken care of. The employees here are very willing to make it a great experience for their customers.
5 hour oil change - Jeepers
I scheduled an appointment about a week and a half in advance for an oil change and a tire rotation. I scheduled it on-line and added “other concerns” to the appropriate boxes. One of which was a couple of warning lights that came on from time to time. One is an electronic stability error, and the other a start/stop error, the last, but probably the most important, the middle seatbelt in the jeep has been stuck in the retracted position since I got the jeep.
I arrived for my appointment 15 minutes early, at 9:15, with two dozen donuts, one for the service department, and the other for sales.
I had such a great experience with the sales team, it was my way of letting them know, personally, that I appreciated everything they did for me.
When I dropped off the jeep, I was told that it would be about 3 hours to complete. While I DEFINITELY wasn’t planning on wasting one of my very few precious days off sitting in the service area of a jeep dealership, I was willing to wait if they could solve these issues, or at least check them out and set up a service plan.
Given the 3 hour wait, we called for a Lyft, and went to breakfast, and tried to make the most of our wait.
My girlfriend was looking forward to coming back and test driving some vehicles, since she has been loving my JLUR. After breakfast, we wandered around the town and tried to find things to do with the remaining time we had.
About 3.5 hours later, I received a call from the service department saying that their tech was tied up on “another job” and wouldn’t even be able to look at it for another hour. He also said that it would take about 3 hours, after he started, to run the diagnostics. I told him, I didn’t have an additional 4 hours to spend waiting, and he said, they were going to be closing soon anyways, so, I’d have to come back on Monday to pick it up, and I should find a ride. I told him I’d be back to pick up my jeep, and he explained they hadn’t even done the oil change, or ANYTHING that I asked to be done.
He kept using the excuse “we only have a skeleton crew on Saturdays”
I kept telling him to stop making excuses. I set an appointment at 9:30 more than a week in advance. They knew I was coming, what needed done, and how much time it would take.
The professionalism of this service department is pathetic. The organization of the service department is non-existent. And the fact that they took 5 hours to do a simple oil change, and suggested I find a ride home, due to their lack of planning, is beyond incompetent.
They said, “you can’t prove it!” - Hayes15
Got my truck back with rat chewed wires and a broken oil dipstick. The dipstick had been drilled into it to try to remove it but I guess they could get it out so they just left it. And they just pulled the 2 rat chewed wires apart so they wouldn’t touch and short. And this is what the next dealership found a week after a got it back! I contacted Ron Sayer and they said I couldn’t prove it and that they won’t repair it! Shame on them!
Awesome buying Experience - AK truck shopper
I have bought a quite a few vehicles in my life and purchasing my Ram truck from Dennis Dillon was the best experience I have ever had. They are totally straight shooters unlike most dealerships. They sell their vehicle for a great price and make it a painless process. All the way from the salesman through finance it was so easy. Next time I come down from Alaska to buy a truck I will gladly go back to Dennis Dillon.
Exceptional Customer Service - sward
Highly endorse......Recently while on vacation I had a number of warning lights come on that required service. After inspection it was found that the problem was a ABS wheel sensor ( Not covered under warranty ). Here lies the problem I work FT in Spokane WA and the Pierce Auto is in Sagle ID. I contacted the dealership and their representative, Lane, without asking found a way to get my vehicle to them without me missing work. If that was not enough their stellar service team determined that my hub on that side was also bad and probably caused the sensor to go bad, which then falls under the warranty! I rarely review companies, but I am truly blown away with their commitment to service and customer satisfaction. Thank You Lane and Service Team!!
Very bad experience - BoiseVeteran
I tried to overlook the negative reviews. I gave the dealership the benefit of the doubt. I thought to myself, no way they would post a price online for the whole world to see...and then not honor it. Like most of you I am a very busy person. I don't have time in my day to argue with a salesman about the ethics of posting an internet price that not everyone is able to get. They repeatedly tried to convince me that a "conditional price" is only for people who got a special letter in the mail from Ford. So my question is this.. WHY PUT IT ONLINE... what a shady business practice to advertise a price with a little asterisk next to it, just so that you can make an extra couple hundred dollars off of unsuspecting service members such as myself. Very disappointed with both the salesman and the sales manager. They were willing to give up the sale over a difference of $750. Bait and Switch.. Buyer Beware.. Based on what I experienced on the phone today 6/14, I now believe all the negative reviews could have been true. Please do yourself a favor, shop local in Boise or Meridian until the Ranch gets it's act together.
Great Service! - John
Love to see a local company in town that takes such great care not only of their customers, but the community as a whole. Keep up the GREAT work!!
Getting ripped off - Ron stuck without a Jeep
Had Jeep towed in. They were told the problem with the Jeep and they said it was not that instead replaced a pcv valve. Took it back the Monday after it was fixed because it was doing the same thing. Turned out it was what was told to them from another repair shop, me and the Jeep book. Wanted to charged me 308 for part and labor would be free. This is after I paid 30 for part and 215 for labor. I have turned them into BBB.
dealership scam and horrible customer service - laura H
I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk.
I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them.
Amazing and quick - 2010potter
Anthony and Jeff are amazing they got us into the truck of our dreams!!! I highly recommend them they were super friendly and answers all the questions we had!
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
Run screaming - kingcl82
Don't trust Tim Yeates!!!!!!!!!!!!!! Not only will Tim back out on his own deals but he will continue to lie straight to your face. Started purchasing vehicle and was completing paperwork and went onto dealers website, and magically the vehicle is on there. When asked Tim states no that vehicle isn't on there, its still back in the lot and they haven't even detailed it or touched it since it came in the weekend before. Kind of funny mileage, color, and style is all the same. Wait the VINs match too. Don't lie to my face and then when we catch you state you didn't know that they put it up. Not only did he refuse to honor the original quote given prior to test drive but continued to say that dent/scratches and windshield weren't included in the quote. How come pictures were asked on the dent/scratches and windshield prior to the quote if they weren't going to be included. Duh they were and you just want a bigger commission. I will never work with Tim or the dealer again. They may have cheaper prices but only to lure people in so they can screw them on servicing. Good Luck Tim and hope you enjoy your commission. Dale Allen, I sure wish we could have worked with you instead, probably would have not been so disgruntled.
I will never buy a car from Wood River Motors again. I... - cacfus
I will never buy a car from Wood River Motors again. I purchased a used car there in September 2012, the vehicle had over 100,000 miles so I confirmed with the salesperson that the 100,000 mile service had been performed, particularly the timing belt replacement. I was told, more than once, that the service had been performed. I found out a few months later when i had the car in a shop in Washington that the timing belt had never been replaced and was in very bad condition. I was lucky the other shop found it before it broke while I was driving. $900 later I had a new timing belt. I spoke with the salesperson and GM at Wood River Motors over the phone many times and they took no responsibility for lying to me about the 100,000 mile service being performed.
Turns out these guys are the stereotypical used car salesman. Take my word for it, buy your car elsewhere.