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I bought my new 2017 BLK RAM 2500 and Michael G. got me... - bwilkins40
I bought my new 2017 BLK RAM 2500 and Michael G. got me in quickly to have add. service on the truck. He is the best!
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West Motor has the best service!!! - Janos
West Motor has the best service!!! They have a friendly and knowledgeable staff in every department. Prices and charges are fair. I have 10+ years of consistent great history with West Motor.
Excellent Service and Value - Jee
Thank you Jeremy for the outstanding customer service and sharing your knowledge to get us into the right car. I appreciate that we were able to handle most of the sale by email/phone. Great customer service and value for the car. Thank you!
No pressure sales - nmclain
Eli was a very nice young man to do business with. I felt no pressure to buy anything which is always a turn off for me when purchasing a vehicle. He was very helpful and I feel he gave me the best deal he could.
Very clean. Employees were friendly. We received service... - mmy_0809
Very clean. Employees were friendly. We received service as soon as we walked in. Breaz was very knowledgeable and Jay finished the sales transaction quick
The service department was wonderful! Our 2015 has the... - Cbrmyrick
The service department was wonderful! Our 2015 has the check engine light come on on during the first leg of of a 3,500 mike road trip. They took us in without an appointment and ran determined it was a required software update. They took care of it and had us back on the road in a hour. No charge and no problems for the rest of the trip. Thank you!
We worked with Benny Rodriguez and he was honest,... - ckt
We worked with Benny Rodriguez and he was honest, knowledgeable, and overall outstanding. We highly recommend this dealership and salesman. We would shop here again.
Exceptional Customer Service - sward
Highly endorse......Recently while on vacation I had a number of warning lights come on that required service. After inspection it was found that the problem was a ABS wheel sensor ( Not covered under warranty ). Here lies the problem I work FT in Spokane WA and the Pierce Auto is in Sagle ID. I contacted the dealership and their representative, Lane, without asking found a way to get my vehicle to them without me missing work. If that was not enough their stellar service team determined that my hub on that side was also bad and probably caused the sensor to go bad, which then falls under the warranty! I rarely review companies, but I am truly blown away with their commitment to service and customer satisfaction. Thank You Lane and Service Team!!
Great Service! - John
Love to see a local company in town that takes such great care not only of their customers, but the community as a whole. Keep up the GREAT work!!
Great Guys; Great Cars, Great Service! - hjkarinen1978
Everyone we spoke with was super friendly and you could tell they genuinely love their jobs, and working with the customers(well most of us.) They didn't try to be deceptive or misleading about anything, and made sure we understood EXACTLY what was going on every step of the way. We spoke with someone at each stage/step of the process; at each level(sales,finance,closing,warranty.) They made SURE when we left we had everything we wanted and that we left HAPPY! We would recommend the guys at this dealership hands down to anyone looking for a new car or truck!
Find another dealer - libramommy02
On 4/27/2020 I purchased a 2011 Chevy Silverado 2500 from Hometown Motors in Weiser. Here is my very negative experience:
During the test drive I noticed that the check engine light was on. I was assured that the truck had been through the shop, everything had been gone through, and that there was nothing wrong with it. I was told that the light just needed reset and it was fine. Partially my fault for believing him and not getting it checked first. We took it home and reset the light, which only worked until the truck was started again. I got a hold of the salesman who said he would take care of it and then proceeded to brush me off for days, repeatedly telling me he was on his way to get it taken care of and then not responding. During the time I was waiting to get into the shop for the light, the left rear tire began making a weird noise. Upon further inspection we found that the brake caliper bolt had backed itself out and the caliper was falling off. First thing Monday morning I was down at the shop demanding it be fixed, as I couldn't drive it that way. When I went to pick it up I was informed that it was not just one bolt that was loose, but all four tires had loose caliper bolts. Also, they replaced two bad glow plugs, which had been the cause of the engine light. All of these issues on a truck that had supposedly been gone through in their shop and I had owned less than a week.
Another issue we had is tires. During the sale, we discussed getting new tires with the salesman and finance guy as the ones that were on it were not in great shape. We were told that was totally possible, though there was a chance we might have to pay a small amount, and given a work order that stated 1st call on takeoffs (they never called). Last Monday I took the order down to the shop and they had a set of take offs that would fit. I was told they would get it taken care of and scheduled an appointment for today, 9 days later. No one said anything about payment and no one called me any of the multiple days in between taking the work order in and my appointment. I showed up for my appointment at 10:30 and signed an RO with a 0 balance. After sitting in the waiting room for about 15 minutes, I received a call and subsequent voicemail. It was the gentleman from the finance dept letting me know that they hadn't forgot about me and that they were working on finding tires and coming up with a price point. I thought this was pretty strange as I was already there. A few minutes later he comes and finds me and explains there is confusion about who was going to pay for the tires. After a bunch of back and forth and him leaving to talk to the sales manager, he lets me know that they will give me the tires for the low price of $850 + tax + mount and balance. For a set of lower end factory take offs from another truck. Now, I would have had no problem paying the small amount they told me I may have to pay. I was fully expecting a call all week letting me know how much it was going to cost. But they way they conduct business is absolutely asinine. I told them to keep their tires and I would never step foot in their shop again.
I'd advise everyone to find a better dealer. Their high turnover rate apparently lends to horrible communication and ineffective customer service. Also, you should probably take any used vehicle you buy to another shop to make sure they didn't overlook something that could potentially kill your family.
Shady dealership, Requested information about vehicles... - Paul
Shady dealership, Requested information about vehicles for over a month that I was trying to purchase and they gave me the run around. There is not any “ no haggle pricing “ . There is no customer care service, sales staff is unprofessional and rude. Found a Dealership in Spokane that made it easy to get pricing and purchase.
Amazing and quick - 2010potter
Anthony and Jeff are amazing they got us into the truck of our dreams!!! I highly recommend them they were super friendly and answers all the questions we had!
No guarantee on work no customer service - Frustrated
I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.
Run screaming - kingcl82
Don't trust Tim Yeates!!!!!!!!!!!!!! Not only will Tim back out on his own deals but he will continue to lie straight to your face. Started purchasing vehicle and was completing paperwork and went onto dealers website, and magically the vehicle is on there. When asked Tim states no that vehicle isn't on there, its still back in the lot and they haven't even detailed it or touched it since it came in the weekend before. Kind of funny mileage, color, and style is all the same. Wait the VINs match too. Don't lie to my face and then when we catch you state you didn't know that they put it up. Not only did he refuse to honor the original quote given prior to test drive but continued to say that dent/scratches and windshield weren't included in the quote. How come pictures were asked on the dent/scratches and windshield prior to the quote if they weren't going to be included. Duh they were and you just want a bigger commission. I will never work with Tim or the dealer again. They may have cheaper prices but only to lure people in so they can screw them on servicing. Good Luck Tim and hope you enjoy your commission. Dale Allen, I sure wish we could have worked with you instead, probably would have not been so disgruntled.
I will never buy a car from Wood River Motors again. I... - cacfus
I will never buy a car from Wood River Motors again. I purchased a used car there in September 2012, the vehicle had over 100,000 miles so I confirmed with the salesperson that the 100,000 mile service had been performed, particularly the timing belt replacement. I was told, more than once, that the service had been performed. I found out a few months later when i had the car in a shop in Washington that the timing belt had never been replaced and was in very bad condition. I was lucky the other shop found it before it broke while I was driving. $900 later I had a new timing belt. I spoke with the salesperson and GM at Wood River Motors over the phone many times and they took no responsibility for lying to me about the 100,000 mile service being performed.
Turns out these guys are the stereotypical used car salesman. Take my word for it, buy your car elsewhere.
Assistant Service Manager
Larry H. Miller Chrysler Jeep Dodge Ram Boise