14 Illinois Volvo Dealers
Very easy to deal with, better deal than I expected. - Dvr65
Very easy to deal with, better deal than I expected. Both Seans were very accommodating and understanding
Nice people to deal with no pressure nice courteous sales - cdechiara
Nice people to deal with no pressure nice courteous sales staff. Nice selection of cars and very knowledgeable staff.
Top Reviewed Specialists At This Dealership
For a simple oil change, it was mentioned to me about - Jtlane68
For a simple oil change, it was mentioned to me about minimal preventive items. I was glad I wasn’t overwhelmed by by larger items to be addressed. I’m retired and trying to hold on to my 2012 Volvo.Marc Kubil is on the ball.
Great Service thanks to Steve. - Gina
Great Service thanks to Steve. Fixed issue that was on going and very communicative. Appreciate the attention to detail and communication.
A family member recently purchased his first vehicle from - Retired
A family member recently purchased his first vehicle from Dale Hedrick and had a great experience. Dale was very thorough & took care of all the details. We would definitely recommend Dale for anyone looking to purchase a vehicle.
Was waiting 2 weeks for car to cone in and was supposed... - Robertdepas
Was waiting 2 weeks for car to cone in and was supposed to call but sold the car to someone else would not deal with this dealership took a hard inquiry on credit to secure a lone
Bought a used 2015 VW Golf GTI with a CPI that the - bbframing
Bought a used 2015 VW Golf GTI with a CPI that the manager boasted about at the time of purchase. Three months later the EPC light came on and the car needs a throttle assembly which is going to cost me about $4000.
I bought Volvo xc40 paid off at October 15 and still not... - asms1101
I bought Volvo xc40 paid off at October 15 and still not have a title talk to dealership Derek by the phone no help very bad service
My car was sent to Howard Orloff for repair of brake... - beverly.e
My car was sent to Howard Orloff for repair of brake system. At the time the car was taken in there was a crack on the right side front headlight but the headlight was working properly.only had a crack in the cover. At Howard Orloff I don’t know what they did to it but I winded up having to replace the light at over 800.00 dollars. They must have done something to the light to cause it to fail as it was working properly.
I no longer trust Howard Orloff to repair my car. Seems they make up stuff to run up the bill. I hope never to go back to Howard Orloff
Terrible dealership! Lack of customer courtesy and... - Mariusz B
Terrible dealership! Lack of customer courtesy and professional empathy. Bought a new xc40 here with a minor scratch that supposed to be removed shortly after the sale. Never happened, I had to fix it somewhere else. I was rushed through the entire sale process into buying the car. The finance manager ‘forgot’ to add $4000 that I was putting as a down payment with a credit card in addition to cash and thought I won’t notice. Also, I got a hitch as part of the deal. It not only was a different hitch that factory installs (not retractable) but I found out that it costs about $700 less if purchased through their parts department directly with installation compared to what I paid. Rip off! Avoid at all costs! You are just a dollar sign to them!
Dinner and a new Volvo! - Pamela12464
Stopped by McLaughlin on our way to dinner, 1st time at the dealership. Kris Hutton met us as I was interested In driving the new Volvo XC40. At no time did we feel rushed or hurried as we arrived at 4:30pm on a Saturday afternoon. Kris was extremely helpful and knowledgeable. We then met with Josh to review cost as I was surprised that I liked the new XC40 more than the Audi Q3 I had driven previously. We asked Kris to call us back on Monday morning which he did as soon as he arrived in the office. We purchased the car over the phone. The dealership was extremely easy to work with in picking up our vehicle when it was convenient for us as we live an hour away. Joe Wilson in finance was very knowledgeable and answered all of our questions in a seamless process. Kris Hutton was very informative in setting up our new car and following up after we were home. We are looking forward to working with our new dealership at McLaughlin Motors.
Left with more problems than I came in with - unhappynow
Came in with urgent airbag message and left with urgent airbag message, urgent ABS message, wipers that wont turn off (they just pulled the fuse and left it in the fuse box), and turn signals that don't work. All this is the result of them just doing a diagnostic scan. I can go back and have them look at it again for a minimum of $600 - no guarantees on what the final figure will be.
TRIED TO SEEL A DAMAGED CAR - MKR
There staff was nice enough. I was looking at a White xc40. No accidents reported via car fax on the dealer’s description. One owner. Price was right. Received an offer by email with negotiating room. I drove there from Indiana.
I get there for a test drive and there is a MASSIVE shudder under hard braking. The sales guy tells me “it’s just a high spot on the brakes.” (What??) And that “it’s common and easy to fix.” (Wait. Why would I buy a car from you that has a brake issue AND needs immediate attention?)
The service manager and sales guy both kept saying that it was still under warranty. I think they expected that because I had driven 2 hours to get there, I’d buy the car no matter what. WRONG. I asked for a full car fax. True—no accidents reported. HOWEVER, there was “damage” reported with suggestion that the car be checked but a mechanic. The sales guy had told me it was a Volvo-certified car. (It wasn’t.).
Short version: Dealer tried to sell me a car that needed serious brake work OR that had frame or front end damage. Worse, the dealer misrepresented the car online.
Sales guy told me: “nobody drives the cars this hard on a test drive.” (I was at 40 mpg and hit the brakes.) I told him “of course they do. If a deer jumps in front of the car and your kid is in the back seat, you need to know if the car will stop without issue. This one won’t.” He was quiet after that.
Don’t buy from this dealer. Any dealership that will put a car like that on the lot and have no reason for it, no solution, is to be avoided. I don’t care how many pretty $150,000 Mercedes they have in the showroom.
Volvo Cars Lisle