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One of the best car buying experiences ever! Steve took... - Lynda
One of the best car buying experiences ever! Steve took very good care of me and treated me likes valued client. I love my new vehicle. I would highly recommend Autobarn Volvo of Oak Park!
Top Reviewed Specialists At This Dealership
Master Certified Volvo Product & Sales Specialist
This is the second car that I have bought from this... - LZILINSKAS
This is the second car that I have bought from this dealership and Bob was my selling agent. He did a fantastic job last time and this time and I will definitely consider your dealership in the future and would definitely recommend it.
1st oil change - adt1234
I was impressed by all the Dealership's employees. It took about an hour and half, for an oil change and and a correction on seat belt light
Dale Hedrick is a magician! After a wreck totaled my... - jank
Dale Hedrick is a magician! After a wreck totaled my previous car, he worked with me to find my new car! Love it! Great guy
Mike Custer is the best! - Rjs8016
Mike was incredibly impressive from start to finish. Super responsive, knowledgeable and forthcoming with all the things I needed to know - This is how all car dealers should treat their customers. Bravo!!
Had an appointment with Adam, yet we never even met him. - ebblindgren
I emailed Adam a few times regarding an XC60. This was during the Covid 19 lock down, so I needed an appointment to see the vehicle. Adam suggested a time that worked for him, I agreed to be there.
We arrived at our scheduled time and were greeted by one of the runners. He told us Adam was busy right now but he would get us the keys to the car we were interested in. Amid Covid-19, the runner said he had to ride with us on the test drive, "its their policy". This seemed crazy and against the law right now! We pushed back and he finally agreed to let us drive the car alone, with our insurance card and drivers L, no problem... we were happy to provide that.
After the test drive, we liked the car. Still no Adam. Now the guy who just finished telling us he had to go fill up some other cars with gas, is apparently our sales person! He sits behind a desk and tries to negotiate with us! I have no problem working with anyone, as long as they can make a decision. But, this guy is running back and forth to I assume Adam... who is feeding him with what to say! It was bad flash back to how awful car buying was 30 years ago. This would have been my 4th Volvo so I'm not new to the car buying experience and I've never been treated so rudely, not by the runner but the sales person, Adam who we had an appointment with. We never even met him! Why did we drive an hour for an appointment at his suggested time if he isn't available?
Its disappointing because we really liked the car and were ready to buy it. Once it became apparent that the running back and forth was our car buying experience we realized our business didn't matter and we left. Save yourself the trip, compare this dealership to Volvo of Lisle or Volvo of Oak Park both have better reviews and now I know why.
Worst Dealership! - abd_kdaif
Do NOT visit this dealership for any servicing. My Jaguar was in perfect condition and I took it to Howard Orloff for a brake change and they screwed up my entire engine! This has been a nightmare, I have had to replace an entire ENGINE! All I wanted was new brakes and they gave me the car with the check engine light on and refused to take it back the same day to check the issue. When they did take it back they said it was a pipe issue that they supposedly resolved. I believed these liars and picked up the car and drove it only to have an overheating engine and needing to tow the vehicle. I gave them anther chance to fix their mistake and you guessed it they told me the issue was all fixed again and I drove it and had once again the engine overheated. Absolutely ridiculous!! At this point I knew not to trust this dealership and I took it to another Jaguar dealership which told me that the entire engine needed to be replaced! The question now is how do you go from a routine brake change to a dealership destroying your car's engine!
Tola and Patrick made my car buying experience better... - SwedishSpeed
Tola and Patrick made my car buying experience better than any dealership I’ve ever been to. There are no high pressure tactics, only honest conversations. Tola listened to everything I wanted and was able to find the exact car that met my needs. The Finance guy Patrick came out to talk to me at the desk I was sitting at instead of making me go to some back office. He was able to make the financing very attractive and helped me finalize the purchase.
I will return for my next car, and will tell my friends and family to come here for their car needs! 5 STAR EXPERIENCE!
TRIED TO SEEL A DAMAGED CAR - MKR
There staff was nice enough. I was looking at a White xc40. No accidents reported via car fax on the dealer’s description. One owner. Price was right. Received an offer by email with negotiating room. I drove there from Indiana.
I get there for a test drive and there is a MASSIVE shudder under hard braking. The sales guy tells me “it’s just a high spot on the brakes.” (What??) And that “it’s common and easy to fix.” (Wait. Why would I buy a car from you that has a brake issue AND needs immediate attention?)
The service manager and sales guy both kept saying that it was still under warranty. I think they expected that because I had driven 2 hours to get there, I’d buy the car no matter what. WRONG. I asked for a full car fax. True—no accidents reported. HOWEVER, there was “damage” reported with suggestion that the car be checked but a mechanic. The sales guy had told me it was a Volvo-certified car. (It wasn’t.).
Short version: Dealer tried to sell me a car that needed serious brake work OR that had frame or front end damage. Worse, the dealer misrepresented the car online.
Sales guy told me: “nobody drives the cars this hard on a test drive.” (I was at 40 mpg and hit the brakes.) I told him “of course they do. If a deer jumps in front of the car and your kid is in the back seat, you need to know if the car will stop without issue. This one won’t.” He was quiet after that.
Don’t buy from this dealer. Any dealership that will put a car like that on the lot and have no reason for it, no solution, is to be avoided. I don’t care how many pretty $150,000 Mercedes they have in the showroom.
DO NOT BUY FROM THIS DEALERSHIP - Ricky.R.Francis87
Short Version: Purchased a Certified XC90 from this dealership from Bill and had a HORRIBLE experience. I am not one to complain because no one is perfect but I have NEVER purchased a vehicle and been treated so poorly. DO NOT BUY A CAR FROM BILL! TRUST ME!
Long Version: In April, My wife and I started looking at XC90s as her new/used vehicle. We spoke with Bill over the phone to verify the XC90 his dealership had for sale had the options my wife wanted. It did not, it had minimum options. My wife decided she wanted the Inscription version of this truck but there was a big price jump to get a Certified one. A Couple weeks later, I reached back out to Bill and he said that the XC90 we originally looked at was $500 less. I told my wife that this would be a good deal to introduce us to the brand since it is Certified and maybe we can get the Inscription later. This was a Thursday and we couldn’t make it to the dealership until Tuesday. We live two hours away. I gave Bill my Credit Card info to hold the vehicle, did a Credit Application and got approved and was willing to show him bank statements of cash available if needed. Credit score is 790, Multiple credit Cards and over $50k in cash available to work the deal as needed. Bill told us there was brand new floor mats and weather floor mats. We took care of some paperwork via text over the next few days. Bill was great…until we made it there.
We planned to make it at noon but a family emergency slowed us up to 2pm. Upon arrival Bill drove our trade in to his Volvo area of the dealership and we walked down to meet him. He had the Volvo XC90 all ready for us. He didn’t know a lot about some of the features of the truck but we went to test drive it. Upon, test driving it, the brake system made grinding noise upon initial gauging and disengaging. I tried to drive it a bit to see if maybe the brakes were just dirty but nothing improved. I did read that the brake system is problematic in these trucks. No big deal I thought, since it is Certified and we are at a Volvo Dealership. I am sure that they can take care of this.
When we made it back at the dealership, Bill waiting on us. I told him there was a brake issue. His reply was a sarcastic: “Alright, no deal”. I was taken back..”No deal?”. Everything is done to get the deal done. Lending money. Everything. What do you mean “No deal” why not check out the issue? I told him that we should test ride it together so that he could hear the noise. He said he couldn’t ride with anyone else because of Covid-19. Which would be understandable BUT he JUST drove our truck that we were in for two hours with no gloves minutes after we got out.
Bill then took the XC90 for a drive and said he didn’t hear anything. From there his sarcasm and customer service skills further disappeared. It was like a switch was flipped in him when he seen us and everything changed. Because his character was not like this over the phone. I asked that they take the truck in back to check out the brakes. He said: “No, it is certified, take it or leave it”. I said well how about this “You have a XC90 Inscription which his what she really wanted anyways, we want to drive that one. Maybe we will get that one” He told us “No, we cant test drive any other car”. I asked to take out the XC90 we just drove again to see if I could figure out the noise. He told me “You cant drive any car anymore”. He said he “Knew” this would happen when he saw us and said I was “Haggling” him down for weeks. I didn’t haggle him down. I wasn’t even asking for a discount. I just wanted the brakes checked out. We asked to work with someone else and he claimed there was no one else there, although multiple sales people were walking around. He also mentioned it was day off and he “doesn’t have time for this”. He said that as a Contractor, I should understand that you cant get “Quality, good pricing and Good Customer service all rolled in one, pick 2” I said yes you can…look at the Google reviews for my company. The entire time he cut me off, was combative and seamed to just want us to “Hurry up and buy”. I finally asked him to just let me finish what I had to say and explained that him having the brakes checked out should be easy since you’re a volvo dealership or Selling us the Inscription would yield a larger profit. He leaned back in his chair looked at the ceiling, looked at his watch and ignored everything I had to say. Finally, I asked for the keys to my wifes truck as my wife tried to find another salesperson to help us. This is over the period of a hour. Finally, Bill sprints to the back and get the service manager to go out on a ride with him “To check out the breaks”. Bill wouldn’t ride with us because of “Covid” but he could ride in our trade in and ride with someone else.
Luckily, the service manager was a great help and gave us a ton of info on the truck. HE saved the deal for that dealership. We proceeded to close the deal and requested to not work with Bill for the rest of the day. The floor mats were not new as he mentioned buy it wasn’t a big deal as long as they were there. The winter mats we received didn’t work properly and we didn’t get access to the Volvo app like we were supposed to. We had to work with a Manager at Volvo corporate to get access to the app for the Certified truck. I spoke with the sales manager who was apologetic and was going to send out the correct weather mats. That was two weeks ago and still no package. The State of WI has mentioned that they don’t have anything for our new registration. We will have to wait on that.
We took the XC90 to our local Volvo dealer who said that one of the rotors are warped and is causing the noise. They said it should not have been CERTIFIED with that issue. WE will be working with corporate to evaluate next steps. I sincerely hope that the next time Bill has something negative happen to him in his life….he thinks of us and the way he treated us. Maybe it was a bad day for him…maybe he didn’t want to be working on his off day….everything was GREAT until we got there….and you only wonder if a Puerto Rican Husband and an African American Wife changed his perspective when he saw us.
Not the best service center - Manny
Except one or two employees, service center staff behaves like they are doing the customer a favor and doesn't care to listen to the customer at all.
Left with more problems than I came in with - unhappynow
Came in with urgent airbag message and left with urgent airbag message, urgent ABS message, wipers that wont turn off (they just pulled the fuse and left it in the fuse box), and turn signals that don't work. All this is the result of them just doing a diagnostic scan. I can go back and have them look at it again for a minimum of $600 - no guarantees on what the final figure will be.
Dinner and a new Volvo! - Pamela12464
Stopped by McLaughlin on our way to dinner, 1st time at the dealership. Kris Hutton met us as I was interested In driving the new Volvo XC40. At no time did we feel rushed or hurried as we arrived at 4:30pm on a Saturday afternoon. Kris was extremely helpful and knowledgeable. We then met with Josh to review cost as I was surprised that I liked the new XC40 more than the Audi Q3 I had driven previously. We asked Kris to call us back on Monday morning which he did as soon as he arrived in the office. We purchased the car over the phone. The dealership was extremely easy to work with in picking up our vehicle when it was convenient for us as we live an hour away. Joe Wilson in finance was very knowledgeable and answered all of our questions in a seamless process. Kris Hutton was very informative in setting up our new car and following up after we were home. We are looking forward to working with our new dealership at McLaughlin Motors.
Excellence thru and thru - RustyO
Since the early '90s I have purchased somewhere around 15 new vehicles from Dale Hicks and his staff. Always GREAT to work with in every aspect of a purchase and everything after that as well. I'll always come back.
Volvo Service Dispatcher
The Autobarn Volvo Cars of Oak Park
Volvo Cars Lisle
Volvo Service Manager
Detailer & Lot Manager
General Sales Manager