Purchasing a new car at Audi - Leslie Rudy
This purchase was the smoothest and easiest I have ever had. As soon as I entered the dealership I felt comfortable, thanks to my salesperson Dyan Brittain, she made the experience an enjoyable one. Dyan has tremendous knowledge about the model car I was interested in as well as other automobiles that I was looking at at the same time. I highly recommend the Audi dealership.
Best Audi Dealer - AudiA8LBK
Tire warning light came on, took in to have the reset the tire pressure but found large bubble on sidewalk of right front tire. They ordered me a new tire, got me loaner, it came in that day, and I got my Audi A8L road ready to go back on the road the same day. Could not be more pleased. I knew Tom Wood and his tradition of excellence lives on!
"Vehicle Functions as Designed"--- Fixed or Not? - J.G.O.
I brought my vehicle in for oil change. I also asked them to check out a fuel gauge issue I was having (giving false readings) I was called and informed that the error was a "Fuel Consumption" error and it would require a soft ware update, of which my cost would be $159. I authorized the repair over the phone and shortly was called to note that the vehicle was repaired and ready for pick-up. Tuesday, after New Years, I went to pick up my car. The documentation reflected a complete repair with a total exceeding $300 ( oil change included) It was noted that the "vehicle functions as designed" after the software update was completed. I paid for the repair and went to get in my car and drive home . . . the check engine light was off . . . fuel gauge, still faulty.
I went back into the store to confirm this error is work, frustrated by a misaligned expectation given. I was then given back a loaner and assured that they would figure out the issue and fix it.
The following day I received a phone call, stating the "real" issue was a faulty fuel tank that needed to be replaced . . . totaling over $2,000. It is important to note that I was already informed that the vehicle was "functioning as designed" however, they had the audacity to ask me to pay this without acknowledgment of their error in work at all . . .
I declined the offer to donate $2,000 to their cause for a repair that had previously been "fixed" of which I then asked for a refund of the $159 of which I was unjustly charged for a repair that had not been completed....
I was informed that I would have been charged that either way . . . but was informed that they would be happy to fill my tank and delivery my vehicle to me for my inconvenience . . . See, the issue is not the $2,000 charge . . . it was the lack of validation of the original repair and the documented error that D-Patrick refused to to take ownership of. I do not believe that the customer is always right, but I do believe that a business should treat the customer with integrity, ethics and values befitting a sustainable trusting relationship. It doesn't matter what I can afford or what I can't---the value I place is in truth and respect. It was unfortunate to say the least.
Agreed upon price changed by Owner Chris - Unsatisfied2018
On 01-04-18 we received a written "out the door" price on a previously owned vehicle from this Dealership for our review. The following day we requested a "fee" for window etching be removed and, on agreement, communicated our acceptance of the price for this vehicle by text to our Salesman, Wes, and the Finance Rep. Ryan. We told the Salesperson and the Finance person we would be in on 1-9-18 with cash for purchase. Over the week end the internet price of the vehicle was increased by $488. The day before we were to close on the vehicle we received a text from the Salesman, "Wes" that the owner, "Chris" increased the price of the car because we "didn't place a deposit of $1000 on the car". The "deposit" had been suggested to "hold" the vehicle from possible sale, never to hold the written and agreed upon price in place. Today, 1-8-18, Wes texted that the owner, Chris, was committed to his price increase, above our written and agreed upon terms. This decision wasted our time, is a very poor business practice, cost the salesman a guaranteed and agreed upon sale and broke trust between us and Team VW/Audi.
Check their numbers - Storme1
My wife and I went in to Puchase a used Buick Encore. Our salesman, Jonathan, was great, he was courteous and friendly.
But once we got to the finance office is were the deal fell apart. The vehicle we wanted was 13,989.00 We ask for a payment around 300.00 for 60 months. They said the best they could do was 420.00 for 72 months. I ask the interest rate he told me 22%, but that price also included a 2 yr extended warranty and gap insurance, neither one, of which I ask for. I told them, i did not want the warranty! He said he would remove it and told me my new payment would be 350.18 a month, that's when I lost it. You see, although the payment is 70.00 less per month. That means, this dealer was charging me $5060.00 for a 2 ry warranty. That comes out to 40% of the total value of the car. I didn't even bother to ask about the gap insurance. I got up and walked out the dealership what they tried to do to us, was a complete scam/ripoff.. Please beware and ask to see ALL the number before you sign.
Fraudulent Pricing - Gurley Leep Dealer Pricing Lies
I was provided online pricing on a new A3 Cabriolet by Brandon and Cody and then verified their offer via telephone during the last week of October. I was told by the sales consultant that he would finalize the deal and get back to me the next day. It took him one week to contact me and then suddenly the pricing and incentives that they offered were no longer available since it was now November. The sales manager won't return emails or calls and the delay in the transaction was because of poor service from the sales consultant. I am glad that I didn't drive all the way from Michigan to their dealership as they clearly demonstrate unethical practices and the old "pricing bait and switch".
Lies, incompetence and damage - don.jordan.923
Service department outright lied to us at least three times during a three week period when they kept our Audi TT, claimed they were working on it, did not. Claimed they were awaiting parts (they were not). The service department also managed to somehow smash the cooling fan bracket and left it dangling in front of the engine. There was also a body "piercing" in the front end that required body shop visit in the aftermath. This is the worst dealership service I have every encountered with any car. DO NOT TAKE YOUR CAR HERE FOR SERVICE. I would not buy a car from this pack of liars and con men. Oh, as proof of all this, they did not charge us for keeping the car 3 weeks and performing minor work.