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Service with a smile - jgehlert.cadillaccoffee
Always get help on the few things that happened (knocking a bar off the bottom of my A5), or getting questions answered that deal with the operation of the car.
Top Reviewed Specialists At This Dealership
Porsche Audi Brand Specialist
Great customer service. Very efficient at getting checked... - sum
Great customer service. Very efficient at getting checked in, and Vu explained everthing, got me into a loaner, and kept me up to date on the progress of my vehicle perfectly. He answered my texts in a timely manner. Very happy with the service there.
Audi Brand Specialist
oil Change, front end alignment & tire rotation! - What a gift!
Outstanding customer service & clean facility! Also, great coffee & delicious muffins while u wait. One of the best dealerships in our area! Always a pleasure to do business with such a caring staff.
Courteous, knowledgeable and prompt service - Borst
Purchased my car from previous owner of Mike Alsop Chevrolet. OnStar was installed and operational in the vehicle. Got an air intake system error, and was advised OnStar to take for repair immediately. Took to Alsop's multiple times and was sent on my way because they could find nothing wrong and to ignore the warning as a false computer reading. After getting error for the 4th or 5th time, I took it to Mike Raisor's in Lafayette and found within 4 hours of arrival that the air intake manifold had a large visible crack in it. I was given a loaner car while awaiting the part to arrive and to be installed. It was in in about a week and fixed the same day! Now that's what I call service.
Run away from them - Heath
The short version, D-Patrick Motoplex is a corporate self serving monopoly who will lie and cheat customers when it xxxx well wants to. Their policies are shady and their service department is even shadier. I would no longer trust them to change a lightbulb in my car.
I’ve had some nice conversations with some of the sales people at D-Patrick Motoplex. Their service department performed recall work adequately and they even washed my car once after such work. Nice touch I won’t lie. That’s where the “good” ends.
A year ago I had a water pump go out in my Audi A3. I knew it was the water pump as this was the second one that had gone bad in only 2 years. I thought, well I’ll probably be buying a new car from these guys some day so I should give them a shot at fixing the water pump. They did the work. I overpaid, as anyone does with the dealer, but at least I had the peace of mind that they would warranty their work.
Unfortunately, that’s not what happened. Less than a year after they replaced the pump it went bad again. Now I’m on the third one. I brought my car in so they could honor the warranty. Did they? Heck no they didn’t. They did charge me a diagnostic fee to essentially tell me that oil had somehow managed to damage the pump and therefore it wasn’t covered. After arguing against that point and even having them “show” me how they made that assumption, I was livid. It was so much BS. They threw an estimate at me for over $3000.00 to fix oil leaks and the water pump (oil leaks that didn’t exist) and basically stated that all the work had to be performed or they wouldn’t honor a warranty any of it work which is laughable since they are essentially liars who don’t honor anything but themselves.
Fast forward 2 months and I finally buy a water pump and find a local mechanic to install it. He informs me the pump was cracked and over time the seal deformed itself creating a giant chasm in which the coolant was pouring out. The oil leaks they claimed caused the pump to fail was a $20.00 fill cap. They wanted over 2 grand to “fix” it.
I decided to bring the broken pump in and see if at the very least they could refund me the diagnostic fee. No bueno. Not even. Just absolute bs spewing from the service manager, who is really just a whipping boy in their corporate structure. He did talk to a different manager who didn’t even have the courtesy to talk to me. He sent the poor whipping boy out to deliver the verdict. What a bunch of hierarchal crap.
My verdict. Do not trust these shady lying petty incompetent greedy men. If you need a recall done and you’re not paying them, yea take your car there. For anything else, I wouldn’t trust a single thing any of those crooks tell you.
I will never ever ever buy another Audi from anyone because of this experience. They’ve ruined the brand for me. I won’t set foot in that D-Patrick ever again that’s certain. They have forever lost my trust and my respect.
Not much else to say except thieves and liars and greedy corporate policies exist at that dealership.
Blacklisted - Jkr1293
Gave a bad review one time for shady service practices. Went in to trade my car in and they tried to underpay me for my trade in and over charge for the car I was looking at. No negotiation or anything. Didn’t attempt to sell the car so I went to another VW dealer in Chicago and got the same car for 3k less and got almost 2k more for my trade in. Don’t waste your time or energy. They lost 2 sales by their actions.
Lies, incompetence and damage - don.jordan.923
Service department outright lied to us at least three times during a three week period when they kept our Audi TT, claimed they were working on it, did not. Claimed they were awaiting parts (they were not). The service department also managed to somehow smash the cooling fan bracket and left it dangling in front of the engine. There was also a body "piercing" in the front end that required body shop visit in the aftermath. This is the worst dealership service I have every encountered with any car. DO NOT TAKE YOUR CAR HERE FOR SERVICE. I would not buy a car from this pack of liars and con men. Oh, as proof of all this, they did not charge us for keeping the car 3 weeks and performing minor work.
ODaniel Porsche Audi