Good experience - Chris
Inquired on a used car over the phone and gave me a great discount off the asking price. Placed a deposit and then Greyhound it from Cleveland to Indianapolis to complete the purchase. Smooth buying process and highly recommend. Justin Lee was a pleasure to work with as well.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Very friendly and great service - MasonCpl
Our salesman William was great. Made the shopping experience very enjoyable. We purchased a 2108 Audi Cabriolet convertible AWD. Fantastic car and great price at the time. William paid particular attention to the details. Car was ready when we arrived, but William was not satisfied with the detailing on the car, so he told them to do some additional work on it. We were shown all of the features before leaving.
Would highly recommend this company and William in particular
Porsche Audi Brand Specialist
Audi Porsche Brand Specialist
Waste of time, go to Louisville... - Candy9188
I literally walked into this dealership twice and said, “I want to buy this car!”. I had the model and details built from the VW website. I never had to try so hard to buy a car in my life. After first being told they couldn’t order the car in the model I wanted, I went back in November for one last chance and was told they would call me when an SEL came in... this was in November... I’m still waiting for this phone call (mid Feb).
Meanwhile, I took the trip to Louisville in which they have 3 area dealerships, bought an SEL R-Line off the showroom floor within a few hours and saved money off the MSRP. This deal actually worked to my advantage even if D-Patrick had the SUV I wanted, but it’s a shame I had to drive to the next city to make the deal. I can’t say enough great things about my experience at Bachman, from the degree the salesperson went through all their stock to make sure I saw all options to the long test drive.
Don’t even get me started on the D-Patrick “test drive” in which the salesman just drove around the parking lot. I was talked down to almost the entire time, it was a horrible experience.
WE BROUGHT OUR 2004 SPRINTER VAN IN FOR SERVICE. FRED FOULKS - SPRINTER NEW
FRED FOULKS IN SERVICE FOUND OUR PROBLEM AND WE HAD IT FIXED. WE WERE SORTA LOOKING FOR A NEW SPRINTER VAN ALSO AND FRED HOOKED US UP WITH JEFF SPENCER, SALES PROFESSIONAL. WE ARE NOW GOING TO TRADE OUR 2004 SPRINTER IN ON A NEW 2018 SPRINTER WORK VAN ALL DECKED OUT AND LOOK FORWARD TO IT'S ARRIVAL. BOTH FRED AND JEFF WERE VERY PROFESSIONAL AND WE LOOK FORWARD TO WORKING WITH THEM ALSO.
Check their numbers - Storme1
My wife and I went in to Puchase a used Buick Encore. Our salesman, Jonathan, was great, he was courteous and friendly.
But once we got to the finance office is were the deal fell apart. The vehicle we wanted was 13,989.00 We ask for a payment around 300.00 for 60 months. They said the best they could do was 420.00 for 72 months. I ask the interest rate he told me 22%, but that price also included a 2 yr extended warranty and gap insurance, neither one, of which I ask for. I told them, i did not want the warranty! He said he would remove it and told me my new payment would be 350.18 a month, that's when I lost it. You see, although the payment is 70.00 less per month. That means, this dealer was charging me $5060.00 for a 2 ry warranty. That comes out to 40% of the total value of the car. I didn't even bother to ask about the gap insurance. I got up and walked out the dealership what they tried to do to us, was a complete scam/ripoff.. Please beware and ask to see ALL the number before you sign.
Blacklisted - Jkr1293
Gave a bad review one time for shady service practices. Went in to trade my car in and they tried to underpay me for my trade in and over charge for the car I was looking at. No negotiation or anything. Didn’t attempt to sell the car so I went to another VW dealer in Chicago and got the same car for 3k less and got almost 2k more for my trade in. Don’t waste your time or energy. They lost 2 sales by their actions.
Lies, incompetence and damage - don.jordan.923
Service department outright lied to us at least three times during a three week period when they kept our Audi TT, claimed they were working on it, did not. Claimed they were awaiting parts (they were not). The service department also managed to somehow smash the cooling fan bracket and left it dangling in front of the engine. There was also a body "piercing" in the front end that required body shop visit in the aftermath. This is the worst dealership service I have every encountered with any car. DO NOT TAKE YOUR CAR HERE FOR SERVICE. I would not buy a car from this pack of liars and con men. Oh, as proof of all this, they did not charge us for keeping the car 3 weeks and performing minor work.
ODaniel Porsche Audi