Routine Maintenance - Love my CX-5!
The service on my CX-5 was fast and timely. I got right in and when talking to the sales representative, that sold me my car, I brought up an issue and he immediately addressed iand got it updated in my car. I was very satisfied with my visit.
The only suggestion I would recommend is that to make sure after the car wash the cars are actually clean and dry. After I paid for my car, I went out and my car was completely wet and wasn’t clean like a “car wash” would clean.
Top Reviewed Specialists At This Dealership
Fabulous buying experience - cubswon
On a suggestion from a friend I went to BIG Ford Lincoln (LaPorte Ford) in LaPorte, Indiana. I had heard they had new owners and that they had a totally different approach. Kenny Clemons was our sales person. I asked for a no pressure purchase and that’s what I got. He listened to me while I explained what I was looking for and he matched me up perfectly. I have purchased quite a few vehicles in my lifetime. This was one of the most enjoyable car buying experiences I’ve had. I’m definitely going back. I would strongly recommend to my friends to see Kenny, Frank, Scott, Brad and Debbie at BIG Ford Lincoln in LaPorte, Indiana. They were all extremely courteous, knowledgeable, and put the customer first. We LOVE our new Edge!
Sales & Leasing
Sales & Leasing Professional
Great experience - dracer388
Came in later on a Saturday looking to buy a used car and was greeted promptly, my salesman Terry Morse was awesome to deal with. Helped me decided between a couple cars I was interested in. Took the time to show me what I wanted and answer all my questions. Found the car I wanted and was out with a purchase in little time with a good deal.
Great - TinaFawbush
I wrote out a wish list on what I was looking for or would like to have in a new vehicle. The employee Fred was very friendly and tried to show me vehicles that matched what was on my list. I took it for a test drive and came back for a test drive with the whole family. We loved the car and the staff worked with us to get the payments in the range we wanted. Would definitely recommend them to others.
It was a great experience. It was the first new car I have b - Jimmyb
Jay motsinger done everything he could to get me approved for the loan on buying my new ford focus and he explained the best options.
Outstanding personalized service!! - Ron Galaviz
David Dressler worked with us on the purchase of our new truck. Very professional, honest and all with personalized service. He worked quickly to find the truck I wanted and got it for me to pick up within a few days. Very happy customer!!
Exceeded our expectations! - Kari82
Thank you to Aaron Wilson and Kris Barnett for excellent customer service while purchasing our ‘18 Ford Flex. Both provided exemplary customer service from start to finish and even after. We will always be Rochester Ford customers! Thank you so much for everything you’ve done for the Lebos!
I had a great guy reviewing me - Djbertr
I had a great review Grey was great about explaining everything I was really comfortable with him he ask me if I wanted a cup of coffee while waiting really all nice there
Great Service - Mark
The dealership was able to find a truck with all of the features that I wanted. Now, I've just had the first service and it was free! Great service!
Very disappointed! - Marilyn
Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat massager for $200, because we decided it wasn’t necessary at the time. When I picked the truck up the first thing I noticed on the way home is that the seat massager had been fixed. I looked at the invoice and saw I had been charged for it so I called in and told them what happened. I was told they would check into it and get back to me, nothing happened. A week or 2 later I called back and was told they don’t think I was charged for it but they would check into it again. I have made at least 8-10 phone calls about this matter and was told repeatedly that I would hear back from them and then nothing. I finally talked to one of the owners just over 2 weeks ago, he was very nice and I was promised compensation but again have seen nothing. I called and talked to the receptionist this morning and she said she would check into what happened and get right back to me and again I heard nothing back! I’m beyond frustrated!!!!
Great Car Buying Experience - slakie
My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experiences in the past with car salesman/dealerships. Coming into Art Hill, we were pleasantly surprised and they thoroughly exceeded our expectations! We met with Richie Pauley who was fantastic. He truly listened to our needs and was very straightforward with the process. The finance department did a great job of taking care of us and we were well informed on our purchase. Everyone we met with from Tony to Richie to Stana; they were all very professional and extremely helpful. The environment at Art Hill is completely different than any dealership we have ever been to. They work together as a team and truly have their customers best interest in mind. Hands down, the best car buying process we have ever had. I would highly recommend Art Hill for all of your car buying needs. They made us customers for life!
interesting - myyocy
Dave Pearce a very nice gentleman, always has the buyer in mind. Enjoyed dealing and talking to him. Got to tell everybody about Uncle Dave.
Excellent service - John P
I took my 2003 Taurus in for replacement of tie rods, as diagnosed by another Ford dealership. As it turned out the tie rods were fine, but the sway bar was bad. This saved me several hundred dollars!!
The service department employees are knowledgeable, honest, and timely.
I will be returning!
Quite Satisfied - T-MANAZ007
My wife and I were looking for a specific Ford Escape, Titanium. Since we live in Arizona, we of course checked out our local dealer. They could not find the specific vehicle we were wanting within a reasonable distance, but added that one was available in Ohio. I called Eby's (I used to live in Goshen) and after some negotiation they got the vehicle for me, and I couldn't be more pleased. Not many dealers will go that extra mile (and in this case literally) to make a sale. I will always check with them before I buy another Ford product. Of course it is helpful to know what you want, and what the vehicle price generally sells. I had no problem acquiring a fair deal.
Check Engine Light $3800.00 - 2013Expedition
My check engine light came on so I decided to take my 2013 Ford Expedition with 80,000 miles on it into the dealership to get checked out. I was called by Jack in the service department and he told me it would cost $700.00 to get it fixed. Then later on I received another call from Jack telling me it was going to cost $3800.00 to get my Expedition fixed. A week later Jack called me and picked me up to get my Expedition and he brought me into the service area and he told me he miscalculated the cost ,he forgot to carry the 2 , it was going to actually cost $5800.00. I informed him no way was I going to pay that and then he said I'll drop the price to $3800.00. So long story short the price went from$700.00 to $5800.00 to $3800.00 Jack wasn't able to do simple Math ,he forgot to carry a 2? Nothing but a SCAM in my opinion.
GREAT JOB! - Sirlancelot1
Just bought my second Ford Escape from Rice Ford today! What an amazing dealership and customer service department. Both purchases Jim Adams and Bob Sullivan worked hard to get me the best deal on the car of my dreams. Thank you to not only Jim and Bob but also the Dan and Tina Rice for a great experience.
Most unethical car dealer I've encountered.... - Ford Girl
Found a car I liked on Friday 24Aug18 on the internet and submitted a request for a test drive to occur the following morning (Saturday 25Aug18). Provided my cell phone # to call back for scheduling. Was surprised I never received a call back but thought oh well, I'll just stop in and request a test drive. Saturday morning I realized I had messages on my home phone. After listening to the messages, I had 5 calls from a lady named Mo(sp?) wanting to schedule my test drive. So I went in to the dealership looking for Mo but she wasn't in. I worked with Mike Davisson to get the car in for a test drive from an employee who was currently driving it. I drove the car and while we were waiting for my husband to arrive back with my potential trade, another salesman came over to our table and asked for the key to the car to "let another customer look at it for a potential back-up offer". Mike gave him the key and while I thought it a bit odd, I thought what can it hurt to let them look. My husband arrived a few minutes later and we went out to get information on my car for the appraiser. I gave Mike my key and he went to ask for an appraisal for trade value. When Mike came back to the table, he said "I'm sorry, they just paid cash for the car, it's sold". I said are you kidding me? He said he was sorry again and I said that was unethical, I was here first. So I asked for my key and he walked back to the desk. I followed and told the person behind the desk (manager, I assume) that it was unethical of them to sell the car out from under me. The man just smiled and said have you looked at Andy Mohr.com to see if there is anything else you are interested in? Mike said, that was the only Energi we had, she's not interested in anything else. He responded with the same smile, well, we can give you a call when we get another one in. My response...."that won't be necessary, I'll go buy one somewhere else"! This was the second time I've tried to buy a car at Andy Mohr and had to walk out and buy my vehicle elsewhere. I won't be back to try again to purchase....too bad because their service center has been awesome to work with the past few years. Too bad their sales department can't provide the same quality service. Mike was a decent guy and this not only wasted 2-3 hours of my time, but his as well.
Misdiagnosed service - John P
I took my Ford Taurus in for service and was told my tie rods needed to be replaced. When I called back to schedule the appointment the cost given to me exceeded the original quote. I took the car to another Ford dealership, outside of Fort Wayne. The service department found the tie rods to be fine, but the sway bar to be in need of replacement. This was a savings of several hundred dollars!
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
It sucked. - Uscwoap
We bought a vehicle that looked great and ran great and 5 days later it all went to pot and has been nothing but huge repairs. We are at $4000 in repairs on a $18k plus vehicle.
A few years ago, my mother was in an accident; her car... - Gopennst
A few years ago, my mother was in an accident; her car was totaled. We were told she had four days to find a new car. I immediately called Curry Meece at Advantage Ford and within 24 hours, he showed me the next car my mother would own. Mr. Meece made buying a gently used car the best possible buying experience for my mother and, frankly, the ease at which he made the process is one we will ever forget. They have treated us as if she is the only customer Advantage Ford has. (I'm certain they have many!) If I hadn't just leased my car, I would have purchased from Mr. Meece and his company. They are and will forever remain true to their customers and are a great company to work with!!!
Gret experience - rmcar
This was my first time buying a car, and I felt so comfortable getting it from here! James helped to talk me through the process of getting the car. I felt like everything was handled fairly. They were also extremely understanding when we had a couple hiccups with payment.
My experience with this Dealer was awesome. I will... - MsYolie
My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!
La Porte Ford Lincoln
General Sales Manager
Castle Ford Lincoln