Totally awesome. I always receive great customer service. - Debbie D
Tom Roush is the best dealership to buy a car from and utilize their service. They offer valet service for their Lincoln customers which is awesome. Susie is so easy to work with and goes above and beyond to make sure everything is perfect. My wife and I both own Lincoln's and are 100% satisfied!!!!
Top Reviewed Specialists At This Dealership
Sales and Service - Rod
Ken C provided great sales in helping me choose my new 2013 F-150. I have enjoyed my truck from day 1. All service has been done at the Ford dealership. I have always had great service.
Sales & Leasing Professional
Sales & Leasing
best dealership ever!!! - Benjamin
everyone was very friendly and extremely helpful they did everything they could to get us a deal of a lifetime of the car we wanted. we are definitely going back for the next car that we buy.
Hats off to Lisa!! - lottawisdom
Looking for a new vehicle? Why not give Lincoln a try for an affordable luxury experience. Lisa greeted us with professionalism and a warm welcome. She stayed in tune to my specific questions and provided detailed answers. Her bubbly personality and humorous spirit was the Cherry on top that made the experience even better. A+++ for Lisa!!!
Oh....BTW, the ambiance in the showroom is next level stuff. Beautiful!!!
Wonderful experience! - quarterhorsin
I have to say that this is the best experience I have ever had with a car dealership. I had an exact model that I wanted and Kevin found exactly what I was looking for. He got the truck in for me within days after extensively searching. I got a very fair trade allowance on my old vehicle. The financing department was just wonderful. I got a great rate and the process was very quick and easy. I highly recommend this dealership!
Outstanding personalized service!! - Ron Galaviz
David Dressler worked with us on the purchase of our new truck. Very professional, honest and all with personalized service. He worked quickly to find the truck I wanted and got it for me to pick up within a few days. Very happy customer!!
Exceeded our expectations! - Kari82
Thank you to Aaron Wilson and Kris Barnett for excellent customer service while purchasing our ‘18 Ford Flex. Both provided exemplary customer service from start to finish and even after. We will always be Rochester Ford customers! Thank you so much for everything you’ve done for the Lebos!
Repeat Customer - BobE2222
We have used this dealership for 28 years. During that time we have purchased 5 new trucks, 1 new car, 2 used trucks, 5 used cars. We have always been satisfied with the deals that we have made and the service we have received. We convinced my mother to purchase her new car at Southworth and she is very happy with her car and following service. We highly recommend Southwworth Ford to anyone who is looking to purchase a new or used vehicle.
I had a great guy reviewing me - Djbertr
I had a great review Grey was great about explaining everything I was really comfortable with him he ask me if I wanted a cup of coffee while waiting really all nice there
Excellant Experiance - IonaF
Excellant experience. From the second they called about a car I had requested online to when I drove off the lot. Each step was explained to me, verified with me and they worked hard to meet my needs.
Awesome service by Deangelo. - Nomebig2
Deangelo is an awesome salesman. Got our 1st lease through him 3 years ago and last week got another one. Great personality, very knowledgeable and courteous. Will recommend friends because of him.
Very disappointed! - Marilyn
Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat massager for $200, because we decided it wasn’t necessary at the time. When I picked the truck up the first thing I noticed on the way home is that the seat massager had been fixed. I looked at the invoice and saw I had been charged for it so I called in and told them what happened. I was told they would check into it and get back to me, nothing happened. A week or 2 later I called back and was told they don’t think I was charged for it but they would check into it again. I have made at least 8-10 phone calls about this matter and was told repeatedly that I would hear back from them and then nothing. I finally talked to one of the owners just over 2 weeks ago, he was very nice and I was promised compensation but again have seen nothing. I called and talked to the receptionist this morning and she said she would check into what happened and get right back to me and again I heard nothing back! I’m beyond frustrated!!!!
Excellent as always! - Ghost
This dealership is a top notch dealer from sales to parts to service. I always take my business to them! The service department will bend over backwards to take care of any and all problems that may arise! If I happen to not understand something they take the time to explain the situation in easy to understand terms!
Check Engine Light $3800.00 - 2013Expedition
My check engine light came on so I decided to take my 2013 Ford Expedition with 80,000 miles on it into the dealership to get checked out. I was called by Jack in the service department and he told me it would cost $700.00 to get it fixed. Then later on I received another call from Jack telling me it was going to cost $3800.00 to get my Expedition fixed. A week later Jack called me and picked me up to get my Expedition and he brought me into the service area and he told me he miscalculated the cost ,he forgot to carry the 2 , it was going to actually cost $5800.00. I informed him no way was I going to pay that and then he said I'll drop the price to $3800.00. So long story short the price went from$700.00 to $5800.00 to $3800.00 Jack wasn't able to do simple Math ,he forgot to carry a 2? Nothing but a SCAM in my opinion.
Did not disclose accidents on preowned vehicle - AngeloE17
In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked both the sales associate I worked with Slobo, Steve Nunez, and the used car manager if the vehicle had any damage or accidents, both in person and in text. They both told me the vehicle was clean, showed me a clean carfax, and on the ad it clearly stated clean carfax and accident free autocheck. I have retained a copy of the ad and the text messages. fast forward to roughly a month ago I was looking to trade it in for a newer vehicle, as my credit had been built up. When I attempted too however it was brought to my attention that there were two police reported accidents on the autocheck and damage on the carfax that were reported on the vehicle. I contacted autocheck and confirmed they were reporting this prior to my purchase of the vehicle. They also attempted several times to auction the vehicle in the weeks before my purchase to lack of any result. I of course was not to happy with this discovery, as it set me back almost $4,000 on the car, when comparing the price they sold me it for compared to its actual damaged value. I went to Art Hill that night and spoke to the used car manager and at first he pulled up the carfax which only showed damage. He denied there was any accidents on the vehicle repeatedly, so I asked him to pull up the autocheck and he saw 2 listed accidents and immediately asked me what I wanted them to do. I told them my requests for how to correct the situation and was told to meet the General Manager, Steve Bukvich, the next day, which I did, and up to now I will say he has been very helpful and professional. I have been working on this matter with him the entire time. But my issue has still not been resolved, They offered to put me in a new vehicle and give me more for the trade than what I've been offered, but are not willing to negotiate anything that is more of a fair resolution, and I have offered many forms of remediation, even though I am currently at a heavy loss. As a result of this as well I have several more inquiries on my credit with no approval or fruition. I have asked to speak with the owner and COO, but have been declined. They have also again denied any knowledge of accidents in the autocheck and on the vehicle. I am not at liberty to say whether or not they did know, but I do know autocheck was reporting the accidents prior to my purchase, and both the salesmen I spoke too and the ad made clear mention of an accident free autocheck. It has now been almost 4 weeks of delayed negotiation on this matter. I know these things take time, but it is getting excessive. I am normally not a confrontational or heavy handed person, But this amount of time is unacceptable in this situation, I have notified the Attorney General and if that does not bring anything into fruition I will be pursuing legal action. This is not just written out of spite, or to get what I believe is fair per se, but because deceptive practices should be brought to light to let others know the risks when buying vehicle, and to take everything stated with a grain of salt. Thus I am heavily inclined to leave a one star review, with them gaining that one star purely based on how helpful Steve Bukvich has been, and nothing else.
Excellent service - John P
I took my 2003 Taurus in for replacement of tie rods, as diagnosed by another Ford dealership. As it turned out the tie rods were fine, but the sway bar was bad. This saved me several hundred dollars!!
The service department employees are knowledgeable, honest, and timely.
I will be returning!
Sad to have to rate so low - Ron
We have purchased 3 new vehicles from this dealer over the last few years and I’m sad to say the service department has now made us decide to go elsewhere to purchase. We had some issues earlier this year and it was a hassle getting it corrected (under warranty) then 5 months later (out of warranty) same issue. I called service to be told they would put it on the last ticket since the issue was not fixed and someone would call me. No call. Called back a week later to be told that to bad, out of warranty is out of warranty. I get that, but it was not fixed correctly the first time. Service help has been very rude and we will now drive an hour to Indianapolis before we’ll shop here again.
Quite Satisfied - T-MANAZ007
My wife and I were looking for a specific Ford Escape, Titanium. Since we live in Arizona, we of course checked out our local dealer. They could not find the specific vehicle we were wanting within a reasonable distance, but added that one was available in Ohio. I called Eby's (I used to live in Goshen) and after some negotiation they got the vehicle for me, and I couldn't be more pleased. Not many dealers will go that extra mile (and in this case literally) to make a sale. I will always check with them before I buy another Ford product. Of course it is helpful to know what you want, and what the vehicle price generally sells. I had no problem acquiring a fair deal.
GREAT JOB! - Sirlancelot1
Just bought my second Ford Escape from Rice Ford today! What an amazing dealership and customer service department. Both purchases Jim Adams and Bob Sullivan worked hard to get me the best deal on the car of my dreams. Thank you to not only Jim and Bob but also the Dan and Tina Rice for a great experience.
Most unethical car dealer I've encountered.... - Ford Girl
Found a car I liked on Friday 24Aug18 on the internet and submitted a request for a test drive to occur the following morning (Saturday 25Aug18). Provided my cell phone # to call back for scheduling. Was surprised I never received a call back but thought oh well, I'll just stop in and request a test drive. Saturday morning I realized I had messages on my home phone. After listening to the messages, I had 5 calls from a lady named Mo(sp?) wanting to schedule my test drive. So I went in to the dealership looking for Mo but she wasn't in. I worked with Mike Davisson to get the car in for a test drive from an employee who was currently driving it. I drove the car and while we were waiting for my husband to arrive back with my potential trade, another salesman came over to our table and asked for the key to the car to "let another customer look at it for a potential back-up offer". Mike gave him the key and while I thought it a bit odd, I thought what can it hurt to let them look. My husband arrived a few minutes later and we went out to get information on my car for the appraiser. I gave Mike my key and he went to ask for an appraisal for trade value. When Mike came back to the table, he said "I'm sorry, they just paid cash for the car, it's sold". I said are you kidding me? He said he was sorry again and I said that was unethical, I was here first. So I asked for my key and he walked back to the desk. I followed and told the person behind the desk (manager, I assume) that it was unethical of them to sell the car out from under me. The man just smiled and said have you looked at Andy Mohr.com to see if there is anything else you are interested in? Mike said, that was the only Energi we had, she's not interested in anything else. He responded with the same smile, well, we can give you a call when we get another one in. My response...."that won't be necessary, I'll go buy one somewhere else"! This was the second time I've tried to buy a car at Andy Mohr and had to walk out and buy my vehicle elsewhere. I won't be back to try again to purchase....too bad because their service center has been awesome to work with the past few years. Too bad their sales department can't provide the same quality service. Mike was a decent guy and this not only wasted 2-3 hours of my time, but his as well.
Misdiagnosed service - John P
I took my Ford Taurus in for service and was told my tie rods needed to be replaced. When I called back to schedule the appointment the cost given to me exceeded the original quote. I took the car to another Ford dealership, outside of Fort Wayne. The service department found the tie rods to be fine, but the sway bar to be in need of replacement. This was a savings of several hundred dollars!
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
It sucked. - Uscwoap
We bought a vehicle that looked great and ran great and 5 days later it all went to pot and has been nothing but huge repairs. We are at $4000 in repairs on a $18k plus vehicle.
A few years ago, my mother was in an accident; her car... - Gopennst
A few years ago, my mother was in an accident; her car was totaled. We were told she had four days to find a new car. I immediately called Curry Meece at Advantage Ford and within 24 hours, he showed me the next car my mother would own. Mr. Meece made buying a gently used car the best possible buying experience for my mother and, frankly, the ease at which he made the process is one we will ever forget. They have treated us as if she is the only customer Advantage Ford has. (I'm certain they have many!) If I hadn't just leased my car, I would have purchased from Mr. Meece and his company. They are and will forever remain true to their customers and are a great company to work with!!!
Gret experience - rmcar
This was my first time buying a car, and I felt so comfortable getting it from here! James helped to talk me through the process of getting the car. I felt like everything was handled fairly. They were also extremely understanding when we had a couple hiccups with payment.
My experience with this Dealer was awesome. I will... - MsYolie
My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!
Castle Ford Lincoln
La Porte Ford Lincoln
General Sales Manager