Tom Roush Lincoln TERRIFIC! - Greg and Joyce Morris
While Roush has a large inventory of new vehicles in stock, they had to go to the Detroit area to find the exact Lincoln we wanted and bring the it back. That's going the extra mile! Ray Contee was very knowledgeable and professional. No high pressure sales pitch. The trade-in, financing, sale and delivery of the new MKX was a great experience. The vehicle is perfect--just what we wanted. So, if you're looking for a new Lincoln, don't hesitate to visit Tom Roush and ask for Ray.
Greg and Joyce Morris
Top Reviewed Specialists At This Dealership
Great customer service - RBfuta
Chris was kind and provided friendly service. He explained every detail of the process clearly and answered all of our questions. He was knowledgeable on the functions of the vehicle.
Sales & Leasing Consultant
General Sales Manager
Great experience! - Paul Cureton123
Fantastic team! Got what I need right away from another dealer and exactly what I wanted to a a T. Will definitly shop here again.
Excellent support - Bill Harvey
Larry and crew did a fantastic job finding us a car that not only meet our requirements, but greatly exceeded them.
What we enjoyed most about dealing with Larry and Oliver Ford is the attention given to us, and working with our schedule, all with no pressure from them to purchase.
If anyone wants to see how not only a sales department should be run but also teriffic customer support in their service department, they need to look no farther than Oliver Ford.
Sales & Leasing Consultant
Sales and Leasing Consultant/Fleet Sales and Leasing
SALES & LEASING CONSULTANT
Great - TinaFawbush
I wrote out a wish list on what I was looking for or would like to have in a new vehicle. The employee Fred was very friendly and tried to show me vehicles that matched what was on my list. I took it for a test drive and came back for a test drive with the whole family. We loved the car and the staff worked with us to get the payments in the range we wanted. Would definitely recommend them to others.
Gret experience - rmcar
This was my first time buying a car, and I felt so comfortable getting it from here! James helped to talk me through the process of getting the car. I felt like everything was handled fairly. They were also extremely understanding when we had a couple hiccups with payment.
Nice people, good deals. - mlm47
I have purchased the last several cars from Eddie Gilstrap's. The salesmen are friendly but not pushy. Follow up service is prompt and performed well.
Outstanding customer service! - Koree Jennings
Bryce, Tony, and Stanna were all very helpful and worked very hard for me to get the car i wanted. Best customer service I've had..... I love my car. I will be back to visit!
Best car buying experience - Bmcglothin
Great service, very friendly even to our 2 year old, would go back to this dealership and recommend to anyone. Best car buying experience we have ever had!
Used vehicle purchase - Gtr
We have used this dealership nearly 50 years with excellent results. I purchased my first new vehicle from Southworth Ford approximately 50 years ago. That was a bare bones van that the boys and I modified.
Excellent service - John P
I took my 2003 Taurus in for replacement of tie rods, as diagnosed by another Ford dealership. As it turned out the tie rods were fine, but the sway bar was bad. This saved me several hundred dollars!!
The service department employees are knowledgeable, honest, and timely.
I will be returning!
Quite Satisfied - T-MANAZ007
My wife and I were looking for a specific Ford Escape, Titanium. Since we live in Arizona, we of course checked out our local dealer. They could not find the specific vehicle we were wanting within a reasonable distance, but added that one was available in Ohio. I called Eby's (I used to live in Goshen) and after some negotiation they got the vehicle for me, and I couldn't be more pleased. Not many dealers will go that extra mile (and in this case literally) to make a sale. I will always check with them before I buy another Ford product. Of course it is helpful to know what you want, and what the vehicle price generally sells. I had no problem acquiring a fair deal.
Check Engine Light $3800.00 - 2013Expedition
My check engine light came on so I decided to take my 2013 Ford Expedition with 80,000 miles on it into the dealership to get checked out. I was called by Jack in the service department and he told me it would cost $700.00 to get it fixed. Then later on I received another call from Jack telling me it was going to cost $3800.00 to get my Expedition fixed. A week later Jack called me and picked me up to get my Expedition and he brought me into the service area and he told me he miscalculated the cost ,he forgot to carry the 2 , it was going to actually cost $5800.00. I informed him no way was I going to pay that and then he said I'll drop the price to $3800.00. So long story short the price went from$700.00 to $5800.00 to $3800.00 Jack wasn't able to do simple Math ,he forgot to carry a 2? Nothing but a SCAM in my opinion.
It sucked. - Uscwoap
We bought a vehicle that looked great and ran great and 5 days later it all went to pot and has been nothing but huge repairs. We are at $4000 in repairs on a $18k plus vehicle.
Overcharged for a piece of xxxx!!! - Angry B*#@!
Only had this vehicle a few months and everything is broken! They also agreed on one price and charged us another higher price!
Would not recommend them!!
GREAT JOB! - Sirlancelot1
Just bought my second Ford Escape from Rice Ford today! What an amazing dealership and customer service department. Both purchases Jim Adams and Bob Sullivan worked hard to get me the best deal on the car of my dreams. Thank you to not only Jim and Bob but also the Dan and Tina Rice for a great experience.
Misdiagnosed service - John P
I took my Ford Taurus in for service and was told my tie rods needed to be replaced. When I called back to schedule the appointment the cost given to me exceeded the original quote. I took the car to another Ford dealership, outside of Fort Wayne. The service department found the tie rods to be fine, but the sway bar to be in need of replacement. This was a savings of several hundred dollars!
Tricks - Linsc
Meshi and Angie were our car sales ladies. This dealership is a hot mess. I have never purchased a car with this much confusion and lack of communication. We live in Atlanta and located a car at Pine Ford that we were interest in. I started communication informed them we loved out of state and also paid a deposit to hold the car. During the process they left us in the dark wouldn't confirm interest rates or final fees. My husband flew down to Miami was denied a ride from the airport. This was also the FIRST time we have ever been denied not being picked up or reimbursement. I have a text confirming the car would be detailed. My husband Made the 10 hour drive back to Atlanta. This morning I woke up to check out the new car and it was filthy. During my first drive a rotten apple rolled out from under the car and stuck to my leg. I found personal items in the car including dirt baby wipes. I reached out to Meshi and her response was "well the deal is done so".
So looks like I have to pay another $100 to have the interior detailed as I was promised.
A few years ago, my mother was in an accident; her car... - Gopennst
A few years ago, my mother was in an accident; her car was totaled. We were told she had four days to find a new car. I immediately called Curry Meece at Advantage Ford and within 24 hours, he showed me the next car my mother would own. Mr. Meece made buying a gently used car the best possible buying experience for my mother and, frankly, the ease at which he made the process is one we will ever forget. They have treated us as if she is the only customer Advantage Ford has. (I'm certain they have many!) If I hadn't just leased my car, I would have purchased from Mr. Meece and his company. They are and will forever remain true to their customers and are a great company to work with!!!
My experience with this Dealer was awesome. I will... - MsYolie
My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!
I felt Kareem was very professional and enjoyable to talk... - hlakins
I felt Kareem was very professional and enjoyable to talk with. He wasn't to pushy like some salesman and I enjoyed talking with him during the time I was at the dealership. He seemed interested in finding me exactly what I wanted and didn't try to sell me a different brand that I didn't want. He followed up with me after the sale just as he said he would also which I was impressed with. Overall, one the most pleasant salesman Ive ever worked with.
Castle Ford Lincoln
Oliver Ford Lincoln
Finance & Insurance Manager