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Awesome Service - workmanjonathan
I needed a Transit 250 fast and Blake and Castle Ford helped me out! I would definitely recommend Castle Ford to anyone looking for a new vehicle.
Top Reviewed Specialists At This Dealership
Amazing - Kenzie
Tom is awesome. He made my car buying experience everything I could ask for. He is very personable and understanding. He showed me everything in my price range and walked me through the entire process.
Super Service! - Lincoln Family
First class all the way...Jeremy took excellent care of me...service impeccable...definitely will buy and service more vehicles here at Tom Roush Lincoln.
2018, Shelby GT350 purchase - Rlm765
I my experience buying through AutoFarm McCrocklin Ford was to say the least... very easy and an enjoyable experience. They even came to my home and picked me up ! I cannot say enough good things about this dealership so I will just sum it up saying... you won’t find nicer more honest people than those at McConklin Ford in Middletown In. Plus... this GT360 is simply an amazing car !... Thanks everyone !
Best ever! - Getreal66
My daughter and I had bought a Kia Forte from Bedford Ford. I have dealt with a lot of car dealers but these guys are the best. We were in and out in 20 minutes and I couldn't have asked for a better experience. Thanks
Easy to work with. - Philip68
Scott and Travis made this very easy to do. I am busy just like a lot of people don't have hours to spend in a dealership going back and forth and we didn't. I told them the truck I wanted and we came to an agreement over the phone on price and I picked it up 2 days later. Paperwork was ready i signed and left under 15 minutes.
Great Finance Manager! - Heather@1979
Brandon Reed was our finance manager and he show us several different was to save money for future repairs and made a few phone calls right in front of us giving the banks a hard time about getting us the best rate possible which he did! Also he was very knowledgeable in answering all our questions which we had so many lol being our first F-150. Evan after a couple of days he called us to see if we had any follow up questions which I have to say I had never had that happen before so needless to say I was very impressed. I highly recommend this place to anyone that looking for not just a good vehicle but great service!
Best Car Buying Experience Ever! - sawman
Ken worked with me; he asked the right questions, made great suggestions then went above and beyond helping to locate the exact vehicle I wanted. Brad made the whole process work. My wife and I went back to Ken and Brad for her car. These guys and this dealership made the whole new car buying process easy and even enjoyable.
Outstanding personalized service!! - Ron Galaviz
David Dressler worked with us on the purchase of our new truck. Very professional, honest and all with personalized service. He worked quickly to find the truck I wanted and got it for me to pick up within a few days. Very happy customer!!
Exceeded our expectations! - Kari82
Thank you to Aaron Wilson and Kris Barnett for excellent customer service while purchasing our ‘18 Ford Flex. Both provided exemplary customer service from start to finish and even after. We will always be Rochester Ford customers! Thank you so much for everything you’ve done for the Lebos!
BEST DEALER IN THE WORLD - thatstig23
ABSOLUTELY THE BEST DEALERSHIP IN THE WORLD IN TERMS OF CUSTOMER SERVICE, PRICE, STAFF ETC. WOULD RECOMMEND TO ANYONE ANYWHERE IN THE UNITED STATES OF AMERICA.
Service department Sucks - F150man
Had my truck in for warranty work and they broke 3 things that were ok. They tried to repaint part of a door and it looked terrible. the general manager will not return calls to discuss a fix. They had my truck for 3 1/2 weeks only to be frustrated with the results. They wont follow up with any answers.I do not recommend them for any repair.
Very disappointed! - Marilyn
Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat massager for $200, because we decided it wasn’t necessary at the time. When I picked the truck up the first thing I noticed on the way home is that the seat massager had been fixed. I looked at the invoice and saw I had been charged for it so I called in and told them what happened. I was told they would check into it and get back to me, nothing happened. A week or 2 later I called back and was told they don’t think I was charged for it but they would check into it again. I have made at least 8-10 phone calls about this matter and was told repeatedly that I would hear back from them and then nothing. I finally talked to one of the owners just over 2 weeks ago, he was very nice and I was promised compensation but again have seen nothing. I called and talked to the receptionist this morning and she said she would check into what happened and get right back to me and again I heard nothing back! I’m beyond frustrated!!!!
GREAT JOB! - Sirlancelot1
Just bought my second Ford Escape from Rice Ford today! What an amazing dealership and customer service department. Both purchases Jim Adams and Bob Sullivan worked hard to get me the best deal on the car of my dreams. Thank you to not only Jim and Bob but also the Dan and Tina Rice for a great experience.
1st Brand new car - Mawmaw06
I went in with expectations of buying a used car
But walked out with a 2018 Echo SE with only
20 some miles and a great Bumper to bumper warranty!They pulled out all of the rebates and great coverage that I could choose from and put a package together designed to fit my budget, I would absolutely give the whole staff a great review and recommend that you stop in here if you want to be treated right
Deceptive Pricing - Wangle
Twice now within the last couple of weeks I have called to purchase a New Ford Vehicle that was advertised on-line with a specific price. For the second time I was told the price was over $10,000 higher than listed. After the first time I accepted this at their word that it was an "error". I am not buying it this time. We are contacting an attorney, the Attorney General, and the BBB. Years ago if this was in "print" in a newspaper this activity would be called Bait and Switch. BEWARE!!! Is this the tip of the iceberg for deceptive business practices at this dealership?
Outstanding Customer Service!!!!! - Believing in Possibilities!
Vinzel was fantastic!!! He was so very patient as I was deciding the best car for myself. I appreciated his non judgmental demeanor towards me as I was trying to stay within a budget. He pretty much spent his whole day with us!
They made it Right - WillKruz
I called to set up test drive and the night before it rain. The windshield had been recently replaced and was leaking. They got it fixed tested it several times. I'm very happy with my new car now. The salesman Bill Cammett was great.
Incredible - Hkuhns
Would like to thank Olivia and Jim and everyone who was involved in this big investment I have made. I enjoyed the experience in buying a new car and having all of my questions answered with no hesitation . Thank you again!
Quite Satisfied - T-MANAZ007
My wife and I were looking for a specific Ford Escape, Titanium. Since we live in Arizona, we of course checked out our local dealer. They could not find the specific vehicle we were wanting within a reasonable distance, but added that one was available in Ohio. I called Eby's (I used to live in Goshen) and after some negotiation they got the vehicle for me, and I couldn't be more pleased. Not many dealers will go that extra mile (and in this case literally) to make a sale. I will always check with them before I buy another Ford product. Of course it is helpful to know what you want, and what the vehicle price generally sells. I had no problem acquiring a fair deal.
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
A few years ago, my mother was in an accident; her car... - Gopennst
A few years ago, my mother was in an accident; her car was totaled. We were told she had four days to find a new car. I immediately called Curry Meece at Advantage Ford and within 24 hours, he showed me the next car my mother would own. Mr. Meece made buying a gently used car the best possible buying experience for my mother and, frankly, the ease at which he made the process is one we will ever forget. They have treated us as if she is the only customer Advantage Ford has. (I'm certain they have many!) If I hadn't just leased my car, I would have purchased from Mr. Meece and his company. They are and will forever remain true to their customers and are a great company to work with!!!
Miracle Workers - Loni515
I would definitely recommend this dealership. My salesman Michael Bales was the best. My concierge Rachel went above & beyond to make me feel very comfortable. Together they worked out a great deal for me & I love my new car. Thank you guys...
Gret experience - rmcar
This was my first time buying a car, and I felt so comfortable getting it from here! James helped to talk me through the process of getting the car. I felt like everything was handled fairly. They were also extremely understanding when we had a couple hiccups with payment.
Misdiagnosed service - John P
I took my Ford Taurus in for service and was told my tie rods needed to be replaced. When I called back to schedule the appointment the cost given to me exceeded the original quote. I took the car to another Ford dealership, outside of Fort Wayne. The service department found the tie rods to be fine, but the sway bar to be in need of replacement. This was a savings of several hundred dollars!
My experience with this Dealer was awesome. I will... - MsYolie
My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!