Great experience! - li1bug
The sales team was very polite and professional. No preassure selling. This was the best car buying experience I have ever had! I will definitely be a return customer.
Top Reviewed Specialists At This Dealership
Customer Relations Assistant
purchase of truck - edtruty
very professional, no bs, get the facts and get it done, no pressure. the same truck for less then the other ford dealers. i am happy with the purchase.
Sales & Leasing Consultant
Smooth, simple, stress free - bw46563
Eric was prompt. He had my vehicle ready at each step of the way: test drive, helped me park vehicle in my garage at home, took time to answer questions, took additional time to prep car for overnight test drive, had vehicle prepped for purchase and was available after the sale to follow up and make sure we were satisfied with all details.
Sales & Leasing Consultant
SALES & LEASING CONSULTANT
Sales and Leasing Consultant/Fleet Sales and Leasing
Great - TinaFawbush
I wrote out a wish list on what I was looking for or would like to have in a new vehicle. The employee Fred was very friendly and tried to show me vehicles that matched what was on my list. I took it for a test drive and came back for a test drive with the whole family. We loved the car and the staff worked with us to get the payments in the range we wanted. Would definitely recommend them to others.
Great experience and honest people - Isaacse66
My wife and I recently purchased our third vehicle in 6 years from Eddie Gilstrap's. The sales team is honest and always looks out for your best interest. We are always happy to do business with the Eddie Gilstrap team.
Outstanding personalized service!! - Ron Galaviz
David Dressler worked with us on the purchase of our new truck. Very professional, honest and all with personalized service. He worked quickly to find the truck I wanted and got it for me to pick up within a few days. Very happy customer!!
Exceeded our expectations! - Kari82
Thank you to Aaron Wilson and Kris Barnett for excellent customer service while purchasing our ‘18 Ford Flex. Both provided exemplary customer service from start to finish and even after. We will always be Rochester Ford customers! Thank you so much for everything you’ve done for the Lebos!
I had a great guy reviewing me - Djbertr
I had a great review Grey was great about explaining everything I was really comfortable with him he ask me if I wanted a cup of coffee while waiting really all nice there
In & Out - Freshmaker
First service of my 2018 Ford Explorer. Went super smooth. Was welcomed to service department and thanked when I left. The team made sure to ask if I had any questions or needed anything else before I left. GREAT Job Gurley Leep Ford Service!
Great Car Buying Experience - slakie
My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experiences in the past with car salesman/dealerships. Coming into Art Hill, we were pleasantly surprised and they thoroughly exceeded our expectations! We met with Richie Pauley who was fantastic. He truly listened to our needs and was very straightforward with the process. The finance department did a great job of taking care of us and we were well informed on our purchase. Everyone we met with from Tony to Richie to Stana; they were all very professional and extremely helpful. The environment at Art Hill is completely different than any dealership we have ever been to. They work together as a team and truly have their customers best interest in mind. Hands down, the best car buying process we have ever had. I would highly recommend Art Hill for all of your car buying needs. They made us customers for life!
Excellent service - John P
I took my 2003 Taurus in for replacement of tie rods, as diagnosed by another Ford dealership. As it turned out the tie rods were fine, but the sway bar was bad. This saved me several hundred dollars!!
The service department employees are knowledgeable, honest, and timely.
I will be returning!
interesting - myyocy
Dave Pearce a very nice gentleman, always has the buyer in mind. Enjoyed dealing and talking to him. Got to tell everybody about Uncle Dave.
Check Engine Light $3800.00 - 2013Expedition
My check engine light came on so I decided to take my 2013 Ford Expedition with 80,000 miles on it into the dealership to get checked out. I was called by Jack in the service department and he told me it would cost $700.00 to get it fixed. Then later on I received another call from Jack telling me it was going to cost $3800.00 to get my Expedition fixed. A week later Jack called me and picked me up to get my Expedition and he brought me into the service area and he told me he miscalculated the cost ,he forgot to carry the 2 , it was going to actually cost $5800.00. I informed him no way was I going to pay that and then he said I'll drop the price to $3800.00. So long story short the price went from$700.00 to $5800.00 to $3800.00 Jack wasn't able to do simple Math ,he forgot to carry a 2? Nothing but a SCAM in my opinion.
Quite Satisfied - T-MANAZ007
My wife and I were looking for a specific Ford Escape, Titanium. Since we live in Arizona, we of course checked out our local dealer. They could not find the specific vehicle we were wanting within a reasonable distance, but added that one was available in Ohio. I called Eby's (I used to live in Goshen) and after some negotiation they got the vehicle for me, and I couldn't be more pleased. Not many dealers will go that extra mile (and in this case literally) to make a sale. I will always check with them before I buy another Ford product. Of course it is helpful to know what you want, and what the vehicle price generally sells. I had no problem acquiring a fair deal.
Horrible experience. Liars and cheaters. - Cap424646
I knew that this dealership along with the budget center does not deal with integrity. I attempted one more time at each dealership. The budget center gave me some line that I could finance a $40,000 vehicle for $400/month which was physically impossible. They get you in the business office where it all changes dramatically. Next I went and saw JR at Andy Mohr Ford. He jacked up the price of their vehicle when I demanded more money for my trade. He said the extra $2000 was a destination fee. Please take my warning and stay away from these 2 places.
GREAT JOB! - Sirlancelot1
Just bought my second Ford Escape from Rice Ford today! What an amazing dealership and customer service department. Both purchases Jim Adams and Bob Sullivan worked hard to get me the best deal on the car of my dreams. Thank you to not only Jim and Bob but also the Dan and Tina Rice for a great experience.
Misdiagnosed service - John P
I took my Ford Taurus in for service and was told my tie rods needed to be replaced. When I called back to schedule the appointment the cost given to me exceeded the original quote. I took the car to another Ford dealership, outside of Fort Wayne. The service department found the tie rods to be fine, but the sway bar to be in need of replacement. This was a savings of several hundred dollars!
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
It sucked. - Uscwoap
We bought a vehicle that looked great and ran great and 5 days later it all went to pot and has been nothing but huge repairs. We are at $4000 in repairs on a $18k plus vehicle.
Tricks - Linsc
Meshi and Angie were our car sales ladies. This dealership is a hot mess. I have never purchased a car with this much confusion and lack of communication. We live in Atlanta and located a car at Pine Ford that we were interest in. I started communication informed them we loved out of state and also paid a deposit to hold the car. During the process they left us in the dark wouldn't confirm interest rates or final fees. My husband flew down to Miami was denied a ride from the airport. This was also the FIRST time we have ever been denied not being picked up or reimbursement. I have a text confirming the car would be detailed. My husband Made the 10 hour drive back to Atlanta. This morning I woke up to check out the new car and it was filthy. During my first drive a rotten apple rolled out from under the car and stuck to my leg. I found personal items in the car including dirt baby wipes. I reached out to Meshi and her response was "well the deal is done so".
So looks like I have to pay another $100 to have the interior detailed as I was promised.
A few years ago, my mother was in an accident; her car... - Gopennst
A few years ago, my mother was in an accident; her car was totaled. We were told she had four days to find a new car. I immediately called Curry Meece at Advantage Ford and within 24 hours, he showed me the next car my mother would own. Mr. Meece made buying a gently used car the best possible buying experience for my mother and, frankly, the ease at which he made the process is one we will ever forget. They have treated us as if she is the only customer Advantage Ford has. (I'm certain they have many!) If I hadn't just leased my car, I would have purchased from Mr. Meece and his company. They are and will forever remain true to their customers and are a great company to work with!!!
Gret experience - rmcar
This was my first time buying a car, and I felt so comfortable getting it from here! James helped to talk me through the process of getting the car. I felt like everything was handled fairly. They were also extremely understanding when we had a couple hiccups with payment.
My experience with this Dealer was awesome. I will... - MsYolie
My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!
General Sales Manager
Castle Ford Lincoln
Finance & Insurance Manager
Oliver Ford Lincoln