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Great service. Reliable, trustworthy, knowledge and... - belindastory2
Great service. Reliable, trustworthy, knowledge and friendly staff. Great waiting room area and complimentary food and drinks. The staff goes above and beyond to satisfy customers!
Worst dealership in the area.Not recommend to anyone... - Kraulakh
Worst dealership in the area.
Not recommend to anyone
They keep ur money not disclosing the facts and refused to give it back to you even if u go back next day.
No business ethics what so ever.
Zero star rating
Had one of our BMWS in twice for issues and service... - ToddKennes
Had one of our BMWS in twice for issues and service advisors insisted that no problems were found. Our son is an employee at the dealership and he figured out the the problem before the “master techs” could. Simply scanning codes on the DME he found the problem. Should have been done the first time around
Worst customer service ever - Bigdiesel1
After prepayment for a key when I made the over 1 hour drive was told the title and dealer sales forms and the fact that I drove the car there does not mean I own the car and I could not have my property in which I payed for and own, also they will not refund the money, per Scott.
Drove 2 hours for service here. Had appointment for... - hammyoni
Drove 2 hours for service here. Had appointment for loaner car. They did not have any when I arrived. Had to get a ride around town from a driver (great guy), this is what I expect at my local Honda dealer. They did offer a rental car, but common. When service was done, no one told me, i was left waiting in the waiting room. I found out th ecar was done when i happened to look outside, and it was sitting there.
Courteous, knowledgeable and prompt service - Borst
Purchased my car from previous owner of Mike Alsop Chevrolet. OnStar was installed and operational in the vehicle. Got an air intake system error, and was advised OnStar to take for repair immediately. Took to Alsop's multiple times and was sent on my way because they could find nothing wrong and to ignore the warning as a false computer reading. After getting error for the 4th or 5th time, I took it to Mike Raisor's in Lafayette and found within 4 hours of arrival that the air intake manifold had a large visible crack in it. I was given a loaner car while awaiting the part to arrive and to be installed. It was in in about a week and fixed the same day! Now that's what I call service.
Horrible service - Mario Garner
I recently had some service done to my GL450 and upon picking it up I was told my suspension would be a little shaky but it’d even out sounded weird but after plunking down 2300 I was just happy to have my vehicle back so I didn’t think about it well a couple weeks later my front struts go bad after I call I’m told the technician said something about it but I didn’t pay for a inspection you’d think any dealer would do an inspection after taking 2300 from you but I guess not or at the very least tell me I’m gonna need another couple thousand to fix my front end but I guess not thanks a lot guys. The response is a complete lie I was never made aware of any additional issue nor and additional inspection needed to investigate said issue even asked the service advisor (Raymond) that released my vehicle to me about any additional issues they saw and he found nothing to that effect. The foreman saw fit to fix a totally unrelated oil pan but not make me aware of a suspension issue. Lying on the internet to save face is not the way if an advisor had indeed saw an issue there should have been some sort of note on the invoice if there is a charge for simple human decency I was not made aware of please give me a heads up