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Our service attendant was friendly, attentive and... - Napleton
Our service attendant was friendly, attentive and professional. The work we requested was provided in a timely manner and to our satisfaction. Good job by the Napleton team.
Courteous, knowledgeable and prompt service - Borst
Purchased my car from previous owner of Mike Alsop Chevrolet. OnStar was installed and operational in the vehicle. Got an air intake system error, and was advised OnStar to take for repair immediately. Took to Alsop's multiple times and was sent on my way because they could find nothing wrong and to ignore the warning as a false computer reading. After getting error for the 4th or 5th time, I took it to Mike Raisor's in Lafayette and found within 4 hours of arrival that the air intake manifold had a large visible crack in it. I was given a loaner car while awaiting the part to arrive and to be installed. It was in in about a week and fixed the same day! Now that's what I call service.
Very good service. - Moving_from_UK_to_US
I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to understand what was going on. I am very happy about their service.
Run away from them - Heath
The short version, D-Patrick Motoplex is a corporate self serving monopoly who will lie and cheat customers when it xxxx well wants to. Their policies are shady and their service department is even shadier. I would no longer trust them to change a lightbulb in my car.
I’ve had some nice conversations with some of the sales people at D-Patrick Motoplex. Their service department performed recall work adequately and they even washed my car once after such work. Nice touch I won’t lie. That’s where the “good” ends.
A year ago I had a water pump go out in my Audi A3. I knew it was the water pump as this was the second one that had gone bad in only 2 years. I thought, well I’ll probably be buying a new car from these guys some day so I should give them a shot at fixing the water pump. They did the work. I overpaid, as anyone does with the dealer, but at least I had the peace of mind that they would warranty their work.
Unfortunately, that’s not what happened. Less than a year after they replaced the pump it went bad again. Now I’m on the third one. I brought my car in so they could honor the warranty. Did they? Heck no they didn’t. They did charge me a diagnostic fee to essentially tell me that oil had somehow managed to damage the pump and therefore it wasn’t covered. After arguing against that point and even having them “show” me how they made that assumption, I was livid. It was so much BS. They threw an estimate at me for over $3000.00 to fix oil leaks and the water pump (oil leaks that didn’t exist) and basically stated that all the work had to be performed or they wouldn’t honor a warranty any of it work which is laughable since they are essentially liars who don’t honor anything but themselves.
Fast forward 2 months and I finally buy a water pump and find a local mechanic to install it. He informs me the pump was cracked and over time the seal deformed itself creating a giant chasm in which the coolant was pouring out. The oil leaks they claimed caused the pump to fail was a $20.00 fill cap. They wanted over 2 grand to “fix” it.
I decided to bring the broken pump in and see if at the very least they could refund me the diagnostic fee. No bueno. Not even. Just absolute bs spewing from the service manager, who is really just a whipping boy in their corporate structure. He did talk to a different manager who didn’t even have the courtesy to talk to me. He sent the poor whipping boy out to deliver the verdict. What a bunch of hierarchal crap.
My verdict. Do not trust these shady lying petty incompetent greedy men. If you need a recall done and you’re not paying them, yea take your car there. For anything else, I wouldn’t trust a single thing any of those crooks tell you.
I will never ever ever buy another Audi from anyone because of this experience. They’ve ruined the brand for me. I won’t set foot in that D-Patrick ever again that’s certain. They have forever lost my trust and my respect.
Not much else to say except thieves and liars and greedy corporate policies exist at that dealership.
Worst customer service ever - Bigdiesel1
After prepayment for a key when I made the over 1 hour drive was told the title and dealer sales forms and the fact that I drove the car there does not mean I own the car and I could not have my property in which I payed for and own, also they will not refund the money, per Scott.
Horrible service - Mario Garner
I recently had some service done to my GL450 and upon picking it up I was told my suspension would be a little shaky but it’d even out sounded weird but after plunking down 2300 I was just happy to have my vehicle back so I didn’t think about it well a couple weeks later my front struts go bad after I call I’m told the technician said something about it but I didn’t pay for a inspection you’d think any dealer would do an inspection after taking 2300 from you but I guess not or at the very least tell me I’m gonna need another couple thousand to fix my front end but I guess not thanks a lot guys. The response is a complete lie I was never made aware of any additional issue nor and additional inspection needed to investigate said issue even asked the service advisor (Raymond) that released my vehicle to me about any additional issues they saw and he found nothing to that effect. The foreman saw fit to fix a totally unrelated oil pan but not make me aware of a suspension issue. Lying on the internet to save face is not the way if an advisor had indeed saw an issue there should have been some sort of note on the invoice if there is a charge for simple human decency I was not made aware of please give me a heads up
Drove 2 hours for service here. Had appointment for... - hammyoni
Drove 2 hours for service here. Had appointment for loaner car. They did not have any when I arrived. Had to get a ride around town from a driver (great guy), this is what I expect at my local Honda dealer. They did offer a rental car, but common. When service was done, no one told me, i was left waiting in the waiting room. I found out th ecar was done when i happened to look outside, and it was sitting there.