Service Scammed - Kevin Barry
The trunk on my Andy Mohr purchased 2013 Ford Focus would not open. I brought it in for service and the car was promptly fixed, with service stating that I needed a new trunk actuator. 400 bucks later I was on my way. This week my trunk failed to open once again. This time (and I should have the first time) I reviewed the possible issues for this problem on You Tube. After determining that the problem could be a fuse, broken wire, or actuator (motor), I checked the fuse...no problem there. Next I went to the wire harness located in the trunk and found the wire had split in two. What I also found was that the wire had previously been repaired by Andy Mohr and they did a poor job splicing the wire back together and it broke again. I received no new actuator, no new parts....just a 400 dollar bill for my trouble. Stay away....far away from these guys.
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