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The service department is awesome. They got me in over... - Christopher
The service department is awesome. They got me in over and over without a appointment. The staff is so nice and helpful. I even had a problem with my license plate not coming off they got me right in fixed it and they even put my new one on for me. I would recommend Ford in laporte to anyone. Thank you guys.
Top Reviewed Service Specialists At This Dealership
Great service and helpful. Even though I went a different... - RACHEL.RUMP45
Great service and helpful. Even though I went a different direction they were helpful and very kind. Teena was so amazing and accommodating to my car and situation,
Body Shop Manager
Excellent - John Bader
Ive made my first big vehicle purchase here and always brought my vehicles here for maintenance. Everyone from sales to service to parts has been happy to help. The parts department always gives me multiple price options on what works best for me.
My service advisor Morgan was very courteous and helpful.... - butchfishers
My service advisor Morgan was very courteous and helpful. Justin, was the tech that service my car . Both of them kept me informed and car was service in the time frame that Morgan had suggested.
This is by far the best Dealership around I’ve been... - Hickspainting12
This is by far the best Dealership around I’ve been buying here 25 years and just like today they treated me great and stayed in the deal until we reached a far number both ways .. you Will not beat Eddie Gilstrap Ford I don’t care where you go ..
Our experience with Jonny Much was outstanding. My wife... - stuardofra
Our experience with Jonny Much was outstanding. My wife and I are very grateful for his patient and how he makes things work for us. We ended up choosing the best car From Mazda. Outstanding employee and very respectful and very positive person.
I had my car serviced at Eby Ford this week and it was a... - ajbrenn1
I had my car serviced at Eby Ford this week and it was a pleasure interacting with Scott. He kept me informed on the repair issue. I was sick today when the car was ready and we settled the bill over the phone. Scott had the car delivered to my home. Scott is a real asset to the service department and is commended for his performance.
Overcharged - dpitchers
Took my 2015 Ford Expedition in for the A/C blower motor not working. I informed the service desk as to what parts had already been replaced. The issue was a bad wire harness but the service tech decided to replace another part that had was new and I was charged for this part. Also was charged for 1.5 hours of service that took the technician 30 minutes. Total ripoff. In closing I was charges the following,
1. $119.69 for a part that did not need to be replaced.
2. $217.50 for 1.5 hours of work that only took 30 minutes.
3. $55.76 for the wire harness that was the bad part.
4. $19.65 for miscellaneous charges (No explanation as to what this is).
My total came to $424.88 with tax. My recommendation.....Find another Ford service department if you can.
Gurley leep is a awesome dealer. They are trustworthy... - druesedow4
Gurley leep is a awesome dealer. They are trustworthy and don’t leave you waiting there all day This is my go to dealer when I need a vehicle.
Service Scammed - Kevin Barry
The trunk on my Andy Mohr purchased 2013 Ford Focus would not open. I brought it in for service and the car was promptly fixed, with service stating that I needed a new trunk actuator. 400 bucks later I was on my way. This week my trunk failed to open once again. This time (and I should have the first time) I reviewed the possible issues for this problem on You Tube. After determining that the problem could be a fuse, broken wire, or actuator (motor), I checked the fuse...no problem there. Next I went to the wire harness located in the trunk and found the wire had split in two. What I also found was that the wire had previously been repaired by Andy Mohr and they did a poor job splicing the wire back together and it broke again. I received no new actuator, no new parts....just a 400 dollar bill for my trouble. Stay away....far away from these guys.
They have had my suv going on two weeks. They... - stephensjoy101
They have had my suv going on two weeks. They transmittion went out on it even though it is a 2007. Yes it is under warranty but I do not have coverage for a rental car. I have asked numerous times for a loaner car. I am always told "I am sorry we do not have any avaible at this time. Mean while I am paying for a rental car. I am up to $150.00 so far. I have now been told it will be maybe Wednesday of this week ( 9-29-10). That is another $90.00+. The least you can do is pay for my rental.
They Damage my car and Refuse to fix it. - Gina
I wish I had read these reviews before taking my car here. Stay far away as possible. Had to take my car here because the person who was at fault had USAA insurance and this is their preferred provider. They fixed the front of my car fine. But also somehow damaged the sides, and broke off my antenna. They tried to tell me it was like that even though looking at the photos you can see it wasn't. Now I have to take my time and go through small claims court. I will continue to warn as many people as I can to stay away from blossom on shadeland.
Incredibly Poor Customer Service - IndianaMarine
I had the misfortune of buying, not one vehicle, but two vehicles from this dealership in a three month period, and received extremely poor customer service after the purchase of the second vehicle. We also found their service department to be far less than satisfactory, after they changed the oil on our daughter's car that we purchased there, and later found that they had stripped the oil plug, causing her to have continued oil leaks. If you are considering buying a car here, RUN as fast as you can to another dealer ANYWHERE!
My experience with this Dealer was awesome. I will... - MsYolie
My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!
Gates Ireland Road Service and Body Shop