Corrected a Problem - Mama4
They located an error an non-Honda garage had made. They explained it to me and quickly fixed it.
We have used Honda of Ames for the past 5 years. Thanks.
Top Reviewed Specialists At This Dealership
friendly experience - noz
we worked with Tim Carson and the man was very pleasant and very knowledgeable. Explained the New CRV very thoroughly. Tim went the extra mile to make sure we understood everything
3rd lease - Cpilch860
Great service. Salesman was very informative and helpful during the process. My third time leasing was a breeze and am happy with my decision. Thanks.
Honda Sales Specialist
First time Honda buyer - Dave413
Joe Star was great to work with he went through the car with us and told us to come back any time with questions. But knowing Josh Steenblock personally and getting his expert advice on the car really sealed the sale. We have had Josh work on our cars before and knowing you have a master mechanic with his knowledge was the final deal for us. Oh course none of it would have been possible without final say from general manager Josh. Jonathon also very friendly and knowledgeable. We had a very positive experience. We look forward to many enjoyable years with our Honda. Thank you all.
Dave and Mary Adams
Liars - AngryCustomer0104
I went in to negotiate a price on Saturday and they were unable to match the value of the car from True Car online. I walked out and immediately received a call saying they can lower the price further. I discussed the value of my trade-in and the purchase price for the vehicle I wanted via text. I confirmed with the salesman (Marvin) the value for my trade and the price of the new car and said I'd be in the next day. I show up ready to sign and MAGICALLY, the price increased $1,500 in one day. No way the manufacturer would increase the price on a 2017 and that it would happen in the middle of the month.
I was able to go to Iowa City and they honored the deal Lujack's originally had offered in writing via text. I will never bring my business back to Lujack's.
Pilot - FlyingPilot
Kevin was very patient working with us, talking price and staying late while we took our Pilot home. He was very understanding! I would totally buy another vehicle from him again.
Demeaning Sales Staff and Sub Par Service - Carguy69
I will say that I am a long time Honda owner and I refuse to do any business with Smart Honda in the future. The sales staff is EXTREMELY rude and demeaning to longtime owners. I only use the service department in the event of a recall, otherwise I go elsewhere for work. Last time I serviced my vehicle at Smart Honda, there was damage done that they refused to repair. Save your time and go to another dealer.
Easy and fun buying experience! - cars17
Such a fast & easy buying experience, I would recommend this store to any and all family and friends. Staff is friendly and very customer motivated.
Service Inspection not thorough at all - Justin Reynolds
Found my truck leaking fluid the day after I had the oil changed and supposedly an inspection was done but for as much as it was leaking I feel like there is no way they inspected anything.
sales manager very very unprofessional rude - vanbuyer
after deal was made van paid for had not left dealership tried to talk to sales manager about issue 2nd key . he became so rude unprofessional got in my face yelling not anyone you want to deal with trust me.pass on this guy.
Quality service in a timely manner - Attinea
When my Honda needs service, all I have to do is call...and I am worked in almost immediately (or to fit my schedule); I am given an estimate of cost of service to be provided and time it will take; if needed they will pick up and return my car (or I can wait on site while the work is done). Upon completion, staff go over the bill which shows what actually was serviced and/or checked and then I am asked if I have any questions. Your service managers have certainly honed your system so it runs smoothly and delivers great service and information. I'll certainly keep coming back. (M. Travillian)
Frustrating - Bleigh10
We were impressed with Vern Eide Honda of Sioux City at first. The process of trading in our car for a van was pretty seamless. While test driving our van, which was used, we were reassured that every used vehicle that is brought into Vern Eide Honda is serviced and inspected completely and the tires are guaranteed to have at least 50% tread. We purchased the van thinking we were gething a great vehicle at a great price from a great dealership.
Vern Eide sends out coupons to you to get your car serviced there after your purchase. We used the "free fall inspection" coupon less than 3 months after purchasing our van. They called and told us we had a transmission leak and needed to replace our tires because they were down to the threads. The cost to fix these things was just under $800. We called our salesperson and asked how our tires could be down to the thread less than 3 months after purchasing the van when we were told it would have at least 50% tread left... We didn't even drive the van 3000 miles since purchasing it and the tires suddenly were in desperate need of being replaced? We asked for a discount or some kind of reimbursement. We were told that wasn't possible because we had bought the van "as is". Our van had been thoroughly inspected but the tires did not have 50% tread and there was nothing they could do now since it was a used "as is" purchase. We knew we had bought the van "as is", but our understanding was that the "as is" was after the inspection and the tire tread guarantee. After all, we had been told that Vern Eide's protocol for used vehicles is to have a thorough inspection and at least 50% tread left on the tires before selling. We felt like they lied to us to get us to buy the vehicle and then refused to make it right when we asked them about the promised "inspection" and rule of "at least 50% tire tread". While it could have been the service workers who dropped the ball on the inspection and said the tires had at least 50% tire tread when they did not, unbeknownst to our salesperson, it just felt like we were being scammed by the dealership as a whole. I believe our salesperson felt sorry for the whole ordeal.
After a few days of talking to people at Vern Eide's, they finally apologized and gave us a check for half the cost of the tires. While I'm not sure I'll be back for service or to buy a vehicle from them any time soon, it did soften our anger towards them.
Randy Kuehl Honda