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These guys always let me know what needs to be done and... - firstname.lastname@example.org
These guys always let me know what needs to be done and treat me very fairly. Only place I would do all my service and sales.
Had dashboard speakers installed installed on a rainy... - Racing44
Had dashboard speakers installed installed on a rainy day, noticed finger prints on windshield day later. Service is wonderful but could have cleaned my windshield after service
Top Reviewed Service Specialists At This Dealership
They exceed expectations every time. Cannot say enough... - allansundermeyer
They exceed expectations every time. Cannot say enough about the employees in Elkader. From ownership to the service desk to the mechanics: all outstanding people
Total Motors is the best! Great service! Excellent... - brhodesschnoes
Total Motors is the best! Great service! Excellent workmanship in the service department, as well as in the body shop! Friendly, reliable service! My car looks and runs like new again!
Service appointment was done in a timely manor.... - Sspurgeonn
Service appointment was done in a timely manor. Everything explained well by Scott. Waiting area was nice and clean. They were ready for me when my scheduled time was set.
They were slow on responding to me I had to call them.... - Rita.m.holtz
They were slow on responding to me I had to call them. Initially they wanted me to want for the service and I’m really glad I didn’t because it took till after 4:00pm to get back to me.
service dept. - jason
great service and staff. they were on time with the quote they gave me on length it took to repair the vehicle .Would highly recommend
Pick up and delivery of my vehicle for service greatly... - johnniemeyering
Pick up and delivery of my vehicle for service greatly appreciated. I enjoyed the service updates and Informative as to vehicles progress and needs. Highly recommended
This dealership has the best staff I've ever done... - tom
This dealership has the best staff I've ever done business with. They are helpful, caring, and are always looking out for the customer. They are a community focused business and I really appreciate that about them!!
Friendly knowledgeable staff - 00rchonda
Fast and friendly service. Nice waiting area with WiFi snacks and refreshments. My vehicle was taken care of with no issues and a detailed multi point inspection explaining any services to expect in the future.
Repairs to Transmission - Mark
On vacation pulling a boat and our GMC vehicle’s transmission wouldn’t shift out of neutral once we arrived at our destination. Triple A delivered the vehicle to Ft. Madison and within 36 hours we’ve got our vehicle back and boating continued. Their service department did an Outstanding job with fast and efficient repairs.
There was a misunderstanding as to the type of tire that... - Piet
There was a misunderstanding as to the type of tire that was installed on my vehicle. The dealership called me, and in less than six hours the situation was resolved, with a complete explanation, to my entire satisfaction. The individuals were friendly and professional throughout, and insisted on making sure that I was completely happy with the purchase.
Oil change with no suprises. - cmtalarico
Drove 40 minutes to have my oil changed and will do it here from now on.
Friendly staff and honest to there word. Iowa marty.
Misdiagnosed - Not happy customer
Took our 2002 trailblazer and for diagnosis was told that it was a starter and a battery. On that note yes it did need replaced however we told them there was a strong smell of fuel they check the fuel pump however they failed to check the breather box which was completely full of fuel causing a misfire in the number 5 cylinder.
Will not be returning! We have always serviced with Bob Brown and purchased our vehicles there.
I took my Silverado to Mills to have serviced , was... - Don
I took my Silverado to Mills to have serviced , was greeted by Tony . he was very nice , recorded everything I needed done , couldn't of been happier .
Called around 11AM on Friday to order parts for my truck.... - Silverado57
Called around 11AM on Friday to order parts for my truck. Parts guy guaranteed they’d be here between 7:30AM-8AM on Saturday. I didn’t think to check the parts departments hours because he GUARANTEED they would be coming in. Called Saturday around 8:30AM to find out that the parts department was closed. Sales guy I talked to did try to find the parts by calling the service guy and I apologize to him for my attitude. But I am now stuck another 2 days over 2 hours from home because Molsteads parts guys can’t get out bed without hurting themselves.
Tire Program - Jim
I just received new tires under the tire replacement program. The car drove and handled perfect until they put on the new tires. Now it will try to follow the grooves on concrete highway sections and throw the car back and forth. It is very unsafe and I contacted the service department who sent me to the tire department who first said new tire treads are different and also my car may need a alignment. He then said he would look into it and get back to me, which he didn't.
By far the best service department I have been to. Clean,... - 98flstc
By far the best service department I have been to. Clean, Quick and Friendly. They got me in and fixed my truck issue so I could go on vacation the day I called.
Dont go for an oil appointment they will have you wait an... - Rm
Dont go for an oil appointment they will have you wait an hour before telling your getting pushed back for appointment because there short on workers been going there for years the last 2 months going for oil appointment hasent happen because they dont know what there doing wont return. Wasted time
Worst experience at any dealership. Have bumper to... - Lisa
Worst experience at any dealership.
Have bumper to bumper on a new 2020 vehicle, didn’t even have the vehicle for a month off the lot, tire blew and bent part of the rim. McGrath said it wasn’t covered and refused to fix it for free under bumper to bumper.
Very rude higher ups. Not willing to work with me. Only out to sell vehicles, does not care about the customer.
tried charging gf total of 23870 dollars for 2016 Chevy... - cthomas83
tried charging gf total of 23870 dollars for 2016 Chevy Cruze that is posted online for 9970 and kbb list is 8900 that's with her putting 2500 more than 25 percent of cars value as a down paymenttelling her bank was charging a 4000 loan fee on top of 19 percent interest when I called to complain offered it to me at the 9970 with no bank fee and thru in 1600 dollar warranty for free without even running my name she is a woman so they saw dollar signs remember to take payment amount times number of payments before signing anything
The service department provided speedy service and the... - MK
The service department provided speedy service and the staff was very friendly. Thank you for your assistance. I will plan to be back for future service.
For your finances and sanity avoid like the plague.... - Jared52569
For your finances and sanity avoid like the plague. Bought a 2019 ram (new) they finance threw my regular credit union. I was concerned about the interest rate as I have excellent credit. I asked if the rates come down if I could refinance. They assured me I could (LIE). I had 3 recalls on truck. I called to set appointment, they told me they could get me in that day knowing the recalls. I left work drove hour and a half, sat for an hour only to be told they didn't have time to do it. They call me several weeks later, arrange an appointment for same recalls, I show up, half the day they have my truck then call me and tell me they dont have the parts to do the work. Now im on the 3rd time for the same stuff...6 hour job turned into day and a half, other bs things went on during this visit. I also had a screw in tire i asked them to fix. They called saying my truck had 4 punctures and I needed a $250 tire, I suspected they were lying. They put a new tire on and i requested they take it off. After picking up the truck i took it to a tire shop it had 1 puncture from the screw I told them about, nothing else. My truck was hit lightly..i took to them for an estimate mainly for sh@ts and giggles. They gave a quote of $2400 and had a full page of "needed parts" and all this "necessary labor" what they didnt know is I have a friend who does body work... I needed 3 parts. We went threw what vaughns was charging for parts 1 by one...a bumper for instance vaughns price-$600, rams price via internet-$400..and this is just one...not to mention all the other stuff the truck didnt need. Insurance fraud? Im thinking yes it probably is.
went in for oil chane and came out with engine warning... - ronfreeman
went in for oil chane and came out with engine warning tire warning and broken window washer hose. avoid this place i did not expect this to happen to senior