Great experience that beats the stereotypes. - Vern
Like many car shoppers, I had done tons of research on pricing, models, and general vehicle information. I had prepared myself for a stereotypical dreaded sales experience that would be followed up by a terrifying experience with the finance person. My wife and I traveled to Don Franklin Hyundai in Nicholasville and were only there to test drive a vehicle. Our sales person, Courtney, immediately set an amazingly positive and transparent tone. She was easy to get along with and, despite me having my guard up, was very patient with us and never pressured us at any point. After our test drive, she found a vehicle in their inventory that met all the things we wanted and was at an incredible price. We honestly had no intention of buying that day since I wanted my wife to test drive a couple other vehicles from a few other dealerships. It was a new 2018 Hyundai Sonata SEL. And no, this was certainly not a bait and switch. This was a genuine effort on her part to work with us and help us. Truthfully, she was more transparent, straightforward, and honest about all aspects including all the way through the sales process. I was simply blown away. I had communicated with about 10 different dealerships and she was easily the best person I had dealt with. No games, no gimmicks, just honest courtesy and a desire to help. Lastly, their finance person, for which I had great fear going in, made the final steps very straightforward. Didn't try to fight us or go 12 rounds. Overall this experience will be something that I will not forget. Seriously, this place is worth checking out and if you do, I can say that Courtney will not steer you wrong, The sales manager was also very respectful and nice as well. Thank you!
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