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Could not be happier with our Rogue! - Whitt19
Gates Nissan is by far the best dealership we have worked with to buy a new car. They worked to get us everything we were looking for and at the best price, which is why we traveled past two other dealers to get to them! Everyone was friendly and got us in and out very quickly. If you are looking for another car I urge you to head to Gates!
Top Reviewed Specialists At This Dealership
Salesman was awesome, sales manager not so much - Muncle
Anthony was awesome and very helpful. Would steer clear of KYle- he was very abrasive and rude and would not have bought a car if the general manager would not have apologized to us. Everyone else was very nice but Kyle needs to work on his social skills.
Sales and Leasing
Extremely Satisfied - Lis
It was the best service. They went above and beyond to make me happy and satisfied also the finance man was great I can’t think of his name!
Positive New Car Buying Experience - kristenrogue
I was so impressed with the relaxed atmosphere Byerly Nissan has. Then our salesman. Denny Onstott, was so patient, listened, and just gave us all the facts. We had already went to another dealership that was more "convenient" but the extra 10 minutes and the bridge toll was well worth it, I have been telling everyone to go there and see Denny. They are knowlegable, friendly, and don't push you to make a decision. They just lay down the facts. And the lifetime powertrain warranty was a definite no brainer.
Outstanding salesman, Matt Ballard - rstorat
Outstanding dealership with a great salesman, Matt Ballard. If you're considering a Nissan, definately ask for Matt. No hassle dealership that does not play the common games that some play. Would without a question return for another Altima when my lease is up in 3 years. Remember, Please ask for Matt Ballard.
EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT
THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .
Emma, she's the one that you want! - KCarney
Emma gave us the most positive car buying experience in 30 years. Don't be fooled by her young age. Girl knows her stuff! I ran to BCAutomall when ppl at a Nitro dealership were not showing me respect as a car buyer. So go to Ashland and ask for Emma!
Purchased 2018 Pathfinder from Bill Collins Nissan - Paula
We went to the new car show in January to see all the different SUV's that were available from all of the manufacturers. We looked at all of the Nissans and was greeted by Shawn Thompson from Bill Collins Nissan, which was very helpful and knowledgeable about each one of their cars. We did not start really getting serious about buying until the other day, when we decided to give Shawn a call. I hate shopping new cars and dealing with car salesman, but I did remember that Shawn was not the type to be pushy. We called and met with him, looked at a couple of Pathfinders, told him what we could afford to pay and they ended up working a deal out with us that we felt was fair for the car that we were getting. Had no intentions of buying a new car but after researching and calling on some of the internet sights, Collins was the best deal on a new 2018 Pathfinder. I purchased my very first car in 1974 from Bill Collins off the showroom floor and I believe this will probably be the last new car that I will purchase and it was off the showroom floor at Bill Collins. I highly recommend Bill Collins dealership and you will not be disappointed if you deal with Shawn Thompson. Very nice salesman, not pushy at all.
Good job - Wild bill
Everyone was kind and the service was punctual.
My truck is running great and I’m confident that with your help that will continue. The only problem I am having is coming up with 25 words to satisfy this
Wonderful experience - Rhaggard
Larry and Lance were great. Got a great deal on an upgraded vehicle at better price than a less equipped one elsewhere. Would definitely recommend to anyone. I was treated great and never felt I was being taken advantage of. Would do business with these guys again!
Selling wrecked truck - buyingelsewhere
Saw a 2018 Nissan truck used with 11,000 miles looked new price was low which raised a red flag. I drove truck found a Car fax in glove box which showed truck had been wrecked two times, which they never bother to tell me. They worked there deal offered me a deal to take my car and pay new truck price for their wrecked one. They should teach shady dealing 101, I still have a record of never bought a new or used car or truck in E-town because of very bad deals here. Very sad cant buy a car local instead of having to go out of town for purchase and service.
Swope Jeep service so far has been good maybe they should teach sales a few tricks on taking care of customers.
An excellent dealership that goes the extra mile! - Richard in E-Town
I purchased my new 2019 4Runner here in April from Chuck McIntyre. Chuck has been working there for quite a few years now. I bought my 2006 Tacoma from him. Chuck is a caring, personable fellow who is an actual enthusiast for Toyota vehicles. I've kept in touch with Chuck over the years. And as I approached buying another Toyota, he was there, ready to show me any vehicle that had my interest.
After I decided on a new 4Runner, I then narrowed it down to a specific trim, color, and options.
Chuck went to their inventory manager, Donna Hood, to see what was in the region. There was one at a distance. So Donna planned to isolate one for me coming from Japan. However, I really didn't want to wait that long, so I asked if they could do a dealer trade to get the one already in the region.
After coming to an agreed dealer trade, my 4Runner arrived at Swope Toyota.
I went there after work to pick it up, but first to do a test drive to make sure everything was good.
Unfortunately, as I drove it up to highway speeds, I noted a wobble/shimmy in the steering at about 55-65MPH. I called Chuck and told him. He said they'll make it right.
So Chuck told Cole Miller, the service manager, what was going on. Cole figured it was the Dunlop tires on the 4Runner, as he had seen this before.
The next day, they isolated it to the tires and Chuck let me know they were going to go ahead and replace all 4 tires at their cost (as Toyota corporate tells them to take it up with Dunlop.)
I asked that since they are replacing them, if they would use the Michelin Defender LTX specifically, and I would cover the cost difference.
Not only did the put on the tires I preferred, they took care of the total cost.
The 4Runner is nice and smooth on the road now.
The paperwork was a breeze. Chuck McIntyre brought me to Mary Thompson, the F&I manager.
Mary remembered me from when I bought the 2006 Tacoma. She had everything ready and we had the papers done in a snap.
In the end I bought the vehicle I wanted at a good price. From a dealership with plenty of good folks working there!
Thanks again to Chuck, Donna, Cole, and Mary.
Terrible Service!! - Cargal242
I had an appointment for a tranmission service, arrived at 10:20 and waited for over 3 hours!!!! It is currently 1:45 and I am still waiting to get my car back. This dealership also doesn’t provide loaner cars so prepare to wait all day long for the most basic of services . The fact that I only had a transmission fluid change service and had to wait over 3 hours for this simple single service is a good indication that this dealership is not one you should waste your time with!
Go to someone else, even if it is out of state - Bigluke42366
They are very friendly when it comes to selling or leasing a car, but once you sign that paperwork, the attitude of every employee there changes. Customer service is horrible. Blatant lies about services and products, the list goes on. I have bought three vehicles there and you would think that I would have learned my lesson. I wanted to give them the benefit of the doubt, but they are simply a terrible business.
Unprofessional - Jmartin411
We purchased our 2017 Nissan Payhfinder two years ago from a different dealership. Along with our vehicle, we purchased the Fidelity Warranty Insurance program which allows us to take our vehicle to any Nissan dealership and get our oil change and maintenance service at no cost because it's covered under the program. We have successfully used this program at four other Nissan dealerships in multiple states. When attempting to get our oil change at THIS dealership (Legacy Nissan), however, we were haggled and told that the oil change would NOT be covered 100%. We called our original dealer and had the program explained in further detail only to find out that what this experience means is that Legacy Nissan behaves in an unprofessional manner. Legacy refused to operate in the way that other Nissan dealerships operate. We refused to pay the money they were trying to get from us. Do not patron this dealership. They cannot be trusted.
can not service what they sale - david
I have a 2014 Altima that has a recall on the air bags and they have jerked me around for three weeks to get an appointment. Called to make one and the service tech that could do it was not going to be in on Saturday for 2 weeks. Made the appointment, the day before they called and said the tech had an emergency and would not be in the next day. That was fine, they scheduled it for the next Saturday. I had the car there at 8am and no one knew anything about it. I find this very unprofessional. I wait to here a response. I would not recommend Bob Allen to anyone until they correct the service dept. issues. You would think that a large company like that would have a little more concern for customer service.
Smoke and Mirror operations - humancrate
My wife and I went back to Garland Nissan for the second time because our first experience there was really good. However, after this last time we will never buy from them again.
First off, my wife was upside down on a 2013 Murano and wanted to lower her payments, we printed an online a-offer for a 2015 Altima which had $4800 in total rebates which would have negated all but $200 of the Murano. Everything was looking good, they price and payments and unfortunately my wife signed the contract before I could get in there. So even though they said she would get the car for about $24000 which was basically the sticker price after rebates and her upside down Murano with a lower payment. However, after she signed the contract is when she realized they had only given her $1500 in rebates. Unfortunately she didn't really read the contract or it was explained to her in a way that she would like. Either way, they verbally gave her the great deal, and on paper they screwed her into paying over $27000 for a $24000 car by not honoring the rebate they offered. They did give her a good price on the Murano, but the rebates is why we were there, and the rebates are where they scammed her.
DO NOT BUY ANYTHING FROM THIS DEALER. They are out to scam anyone, even repeat customers because they care more about the money than they do relationships or repeat customers.