Attention to Detail and Customer Satisfaction Driven - Zachariah37
From the moment I stepped onto the showroom floor I was greeted and treated in a professional manner, they were quick courteous and efficient with my time and did everything they could to make this a simple straightforward and easy process very pleased with all that I encountered.
About 2 weeks after purchasing my pre-owned vehicle I found an issue with the defrost and Heat which is strange to find this time of year but I was advised to bring it in, I dropped my vehicle off and in less than a week they have me fully serviced back up and running with no hassle at all. This has been by far the best experience I've ever had. I would highly recommend the gates family to anyone!
Top Reviewed Specialists At This Dealership
Fanatastic salesperson - John Short
Derek was great and let us make our decision and Justin is fantastic. The 2015 Altima is great and its the color we wanted also. I definitely will recommend Swipe Nissan.
New lease - Marty from Burlington
Professional from greeting through the sales process to departure, our fourth (4th) vehicle from this dealership; each time the quality and professionalism increases; we recommend this dealership
Sales and Leasing
Excellent service - Aanderson81
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
Fantastic Service - Missy Laveck
Just purchased the Juke Nismo and Luv it!!!
My experience at Collins Nissan was amazing! The Employees were very pleasant and helpful.
I actually had a lot of fun!
Extremely Satisfied - Lis
It was the best service. They went above and beyond to make me happy and satisfied also the finance man was great I can’t think of his name!
Best Car Buying Experience EVER! - Rita.Atkins
I just bought a 2018 Nissan Rogue and I love the vehicle and I loved the car buying experience! Denny is an awesome salesman and doesn't make you feel pressured. He is a straight shooter and is easy to work with. If you feel apprehensive about getting that new car, please check this place out and ask for Denny Onstott, you will not regret it. As an added bonus we got to meet the sales manager, Patrick Williams and he also made this a great experience. This is my second new car purchase at Byerly and it definitely won't be my last. They also have an awesome and convenient service department. Please check them out for your next new or used car purchase!
Quick & Friendly Service Dept. - Joyce
This was my first experience with Jeff Wyler Nissan, after an out of state purchase of my new Rogue. During my initial visit & service, in Louisville, Nick had to inform me that my previously purchased service contract & warranty had not been properly entered into the Nissan computer system by the out of state dealership. Nick went out of his way to reassure me that he would do everything he could, to help clear up the "computer glitch"...AND HE DID!!!
Thank you & job well done, from a satisfied new customer, Joyce
Professional service - Pappaw
Today was our second visit for regularly-scheduled service for a car purchased last year. Staff handled the process--including a minor clerical issue--very promptly and with great courtesy.
Equinox Engine Issues - Equinox owner
Thank you so much for helping us get our Equinox a free engine! Excellent service in at this dealership! Friendly and helpful staff members. Thank you
Car or no car, gained a friend - gacksbink
This dealership and staff are top notch! They will work with you until you are satisfied no matter how long it takes! They gave me the best possible price for my trade in and unexpectedly, I drove home a new vehicle! A dealership doing it right!
The worst sale team ever tell you whatever don't trust them - Charles
The worst sale team ever spent all day up there they will tell you whatever do not thrust them had a truck bought at the sighing they change the price I left no truck
Won't repeat my business - Jill2020
Have had my last 2 vehicles through Neil Huffman Nissan. I purchased a 2015 Nissan Rouge which I loved and had a great experience with sales and service. So much that I referred my brother who purchased his Chevrolet Truck and I also referred one of my clients who purchased a Nissan Rouge.
I traded my 2015 Rouge in on a 2017 Rouge. This time I was talked into a lease with the understanding I would be given 15k miles a year instead of 12k. Great deal right! That was the sales point that got me. I took for granted when signing giving their word. Then when I pulled up my paper work a few months later they locked me in at only 12k a year. I called to ask about it and no one ever returned my call. Then I went in for my oil change and tire rotion yesterday and was told I needed a brand new tire for my 2017 Rouge because of a nail in the tire. Mind you my check tire pressure light never came on. Yes there was a nail in the tire but they insisted it could not be repaired and I wouldn't make it on the road. Pricing me $120 for a mis matched tire or they could order a matching tire for $160 and put it on the next day. I was nervous in fear of my safety but still couldn't understand why my check light never came on. I left the dealership and got a few more opinions which all suggested the tire could be repaired. So I was able to have the nail pulled tire patched for $14.00 by a perfesional mechanic he assured me my tire would be just fine. With this being said Neil Huffman Nissan will not be getting any of my business in the future nor will I refer any of my clients,family,or friends.
Poor Attitude From Salesman - Alan
The GM called and apologized for my experience here. She was extremely nice and honestly, had she been there that day, would have resolved the issues I had with the salesman.
Go to someone else, even if it is out of state - Bigluke42366
They are very friendly when it comes to selling or leasing a car, but once you sign that paperwork, the attitude of every employee there changes. Customer service is horrible. Blatant lies about services and products, the list goes on. I have bought three vehicles there and you would think that I would have learned my lesson. I wanted to give them the benefit of the doubt, but they are simply a terrible business.
can not service what they sale - david
I have a 2014 Altima that has a recall on the air bags and they have jerked me around for three weeks to get an appointment. Called to make one and the service tech that could do it was not going to be in on Saturday for 2 weeks. Made the appointment, the day before they called and said the tech had an emergency and would not be in the next day. That was fine, they scheduled it for the next Saturday. I had the car there at 8am and no one knew anything about it. I find this very unprofessional. I wait to here a response. I would not recommend Bob Allen to anyone until they correct the service dept. issues. You would think that a large company like that would have a little more concern for customer service.
Smoke and Mirror operations - humancrate
My wife and I went back to Garland Nissan for the second time because our first experience there was really good. However, after this last time we will never buy from them again.
First off, my wife was upside down on a 2013 Murano and wanted to lower her payments, we printed an online a-offer for a 2015 Altima which had $4800 in total rebates which would have negated all but $200 of the Murano. Everything was looking good, they price and payments and unfortunately my wife signed the contract before I could get in there. So even though they said she would get the car for about $24000 which was basically the sticker price after rebates and her upside down Murano with a lower payment. However, after she signed the contract is when she realized they had only given her $1500 in rebates. Unfortunately she didn't really read the contract or it was explained to her in a way that she would like. Either way, they verbally gave her the great deal, and on paper they screwed her into paying over $27000 for a $24000 car by not honoring the rebate they offered. They did give her a good price on the Murano, but the rebates is why we were there, and the rebates are where they scammed her.
DO NOT BUY ANYTHING FROM THIS DEALER. They are out to scam anyone, even repeat customers because they care more about the money than they do relationships or repeat customers.
Jim Johnson is the best in the business! - Paul Wall
Today I purchased a Nissan Rogue. I love it! Adam Jones and Kellen Smith were fantastic to work with. The car buying experience was everything but stereotypical. No pressure and the staff was super helpful! Patrick in the finance department truly put my mind at ease. I highly recommend Jim Johnson Auto!