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Excellent service with lease and purchase, quick response... - tneacern
Excellent service with lease and purchase, quick response and honest communication. Already knew before walking in what the finance terms and payment would be and it was true! I won’t deal with anyone else. My 4th car here...they are the best in the area!
Top Reviewed Specialists At This Dealership
Brent was fantastic and went above and beyond to assist... - carter.kring
Brent was fantastic and went above and beyond to assist me in purchasing a vehicle. I had a rather difficult situation where most dealers would turn me away but Brent was determined to work through my obstacles and he was able to get me exactly what I was looking for! He was professional and made the experience very enjoyable. A huge thanks to Brent and the whole Kerry Nissan team that made my purchase easy and affordable!
Sales and Leasing
I’m 56yo Due to my ex-husband leaving me in financial... - BMoney
I’m 56yo Due to my ex-husband leaving me in financial ruin, no credit and life threatening health issues I had to retire from nursing I’m now on disability. The below wonderful group of people worked a total of 14 hrs to get me in a new car safe car for my grandchildren. I cannot express enough the gratitude I will have for Nissan ty. Their compassion was amazing!!
helpful and patient helped me get the car I wanted talked... - jaymepayne32
helpful and patient helped me get the car I wanted talked over all the rates and benefits and contract in detail I enjoyed my visit
EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT
THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .
Rosalind is absolutely a pleasure to work with! Whenever... - Tania
Rosalind is absolutely a pleasure to work with! Whenever you work with her, you’re guaranteed excellent service, knowledge, and the car you like! She was very patient, encouraging, and meets you where you are. I’m thankful for her and everything she helped me with to get my Nissan! I highly recommend her. She will get you all the way together!! Thank you for excellent quality service Ms. Rosalind!
This is how my review went: https://youtu.be/Oaruy9SItvs
Unfortunately, I had a bad experience at this dealership... - Frank
Unfortunately, I had a bad experience at this dealership from which I bought a used luxury car. For this reason I do not recommend this dealership.
BUYING PROCESS: The whole process to purchase the vehicle took approximately 3 hours.
The salesman seemed very disinterested and knew little information about the car I wanted to buy. After requesting a $300 discount on the car, the GM emailed me saying it was approved, but that was never shown in the final paperwork. I still paid full price for the vehicle.
The salesman encouraged me to purchase a $3000 warranty which turned out being $3900 on the final paperwork.
They bought my car for the price I wanted to sell it which was great! However, I was very disappointed for the way they treated me as a customer.
SERVICE: I made an appointment to get my first complimentary oil change and tire rotation. The whole process took 2 HOURS. First, I was told they didn't have the right oil because my car is not a Nissan (I don't see how that is it my fault), so I would have to wait an hour. Then, they told me they couldn't remove the lug nuts because they were rusty and they broke and replaced one. I ordered a new set through them, but they never called me back. It took me 35 days to make a second appointment and the $20 I was supposed to pay for labor became $65 at the time of payment.
Unfortunately, I cannot recommend this dealership.
Swope Toyota is the Best! I have driven Camrys for over... - Gayle.keltner
Swope Toyota is the Best! I have driven Camrys for over 20 years and returned to buy another. Jody was a great sales rep, was not overbearing but instead pointed out differences between models, features and was there to answer all questions. As always, Mary was extraordinary! Thanks so much for our years together and my new Blue Streak Camry! Excellent dealership and excellent service!
We have purchased two cars in two years and used Brian... - Thill1993
We have purchased two cars in two years and used Brian both times. He is not pushy but listens and tries to get exactly what we ask for. I would recommend him to all my friends and family.
Purchased four tires-Made three trips for a wheel... - vmitchell
Purchased four tires-Made three trips for a wheel alignment that wasn’t corrected. Final result after they test drove my vehicle, Damage & noise underneath!
I have used the swope dodge and toyota service... - Carrollbrothers
I have used the swope dodge and toyota service departments and was welled pleases but took one to the nissan dealership and left it 3 weeks and it has more issues now than when i took it their service department is a total joke my 4 year old grandson would have done a better job they couldnt even tell me what it needed to fix oh but they didnt forget to charge 47500 for doing nothing
I’ve been buying my cars here since 1999!I have... - Jnews77
I’ve been buying my cars here since 1999!
I have purchased 6 vehicles from them. I wouldn’t go anywhere else! Looking forward to another one next year! Awesome service! Tom is amazing! Ralph is my go to guy!!
Everyone is so nice and friendly!
I had my sister-in-law buy a used car from there and she couldn’t be happier!
Horrible!!! - bkrusswv62
My wife got a flat tire - in mid August (95 degree day) in West Huntington. I was out of town, but it turns out that wouldn't have mattered. A friend came to help her - but after a bit he discovered a LOCKED lugnut!! About two hours in, she had to call Bill Cole. They said it was an "anti" theft nut - and said they will "try" to call service.
TWO hours later a wrecker shows up -guy takes a look and says he can't put the donut on either (ARE you kidding ME!!!!).
Now over four hours in this ordeal - 95 degree heat BTW - he says he can tow it to Bill Cole on RT 60.
My wife is a grocery delivery driver and has missed several trips and tons of money/tips by now - but the story doesn't end here!
After 5 hours, and them CHARGING US for a tire - she was finally able to come home. Exhausted, sweaty, lost wages, etc., etc.
These peolpe are CROOKS!!!!!!!!!!
MOSTLY NEGATIVE - samuelferraro
THE GENTLEMEN WHO ANSWERED THE PHONE WAS EXCELLENT, HE IS A PLUS FOR YOUR COMPANY. HOWEVER YOUR PRICING OF VEHICLES IS TERRIBLE. FOR THE WHOLESALE BUYER
can not service what they sale - david
I have a 2014 Altima that has a recall on the air bags and they have jerked me around for three weeks to get an appointment. Called to make one and the service tech that could do it was not going to be in on Saturday for 2 weeks. Made the appointment, the day before they called and said the tech had an emergency and would not be in the next day. That was fine, they scheduled it for the next Saturday. I had the car there at 8am and no one knew anything about it. I find this very unprofessional. I wait to here a response. I would not recommend Bob Allen to anyone until they correct the service dept. issues. You would think that a large company like that would have a little more concern for customer service.
Smoke and Mirror operations - humancrate
My wife and I went back to Garland Nissan for the second time because our first experience there was really good. However, after this last time we will never buy from them again.
First off, my wife was upside down on a 2013 Murano and wanted to lower her payments, we printed an online a-offer for a 2015 Altima which had $4800 in total rebates which would have negated all but $200 of the Murano. Everything was looking good, they price and payments and unfortunately my wife signed the contract before I could get in there. So even though they said she would get the car for about $24000 which was basically the sticker price after rebates and her upside down Murano with a lower payment. However, after she signed the contract is when she realized they had only given her $1500 in rebates. Unfortunately she didn't really read the contract or it was explained to her in a way that she would like. Either way, they verbally gave her the great deal, and on paper they screwed her into paying over $27000 for a $24000 car by not honoring the rebate they offered. They did give her a good price on the Murano, but the rebates is why we were there, and the rebates are where they scammed her.
DO NOT BUY ANYTHING FROM THIS DEALER. They are out to scam anyone, even repeat customers because they care more about the money than they do relationships or repeat customers.
Extremely Satisfied - Lis
It was the best service. They went above and beyond to make me happy and satisfied also the finance man was great I can’t think of his name!