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Very easy process. Everyone made sure we were... - shannonjohnson3737
Very easy process. Everyone made sure we were comfortable and taken care of. Not overbearing or high pressure sales tactics. Would recommend.....
Top Reviewed Specialists At This Dealership
I had a very pleasant experience with Kerry Nissan. Brent... - Bre Z.
I had a very pleasant experience with Kerry Nissan. Brent Adams took great care of me! I love my new car. And my payment works great for me they really took their time to help and didn’t give up till I was satisfied!
Sales and Leasing
Silvia was helpful from the moment we walked into the... - Ryan
Silvia was helpful from the moment we walked into the building and made the process of test driving & negotiating our trade easy and stress-free. Was back on the road in our freshly detailed Armada within just a few hours. Highly recommend this dealership and Silvia specifically!
Terrible dealership and with no kind of heart. They were... - lawdog550
Terrible dealership and with no kind of heart. They were very friendly while they are trying to hide high interest rates and added warranties that you did not agree to. They are also super friendly while they make promises that they do not intend to keep. After the papers are signed, then all the promises go out the window. They will not return calls, text messages or emails. They will even caller ID the calls to the dealership so that it will go to voicemail. They were the nicest people while they try to sucker you in, so beware. I will never be back and will definitely discourage others.
Best car buying experience. This is my third car from... - Bjmyst1
Best car buying experience. This is my third car from Neil Huffman. I would recommend.
Purchased my used Dodge Caravan and added a power train... - Vivanashvilleboutique
Purchased my used Dodge Caravan and added a power train warranty. I LOVE it and have already joined several Dodge Caravan groups.
I did my homework on the Dodge Grand Caravans and read up on some ongoing issues which one appeared to be the transmission after 100k miles, so does that mean Jim Johnson Nissan shouldn’t sell a used vehicle with issues? It means nothing of the sort. It means if you buy a used car, it is important to educate yourself on the vehicle right there in the car lot and purchase the appropriate warranties that will save you heartache, headache and money down the road, if buying used is your preferred option over new that comes with a warranty. I added the power train warranty and for a little extra dough, I have a whole lotta peace of mind! Moral of my used “car” van purchase story? The key word is used. Jim Johnson did everything right by servicing the vehicle and telling me the ESTIMATED remaining life of the brakes, tires, battery ect however there are no guarantees because it’s not new with new car warranty. Of course I have no idea who had the van before me, but paint job is good, no dents, Interior is good with a lot of the modern bells and whistles. Why did I buy used and not new? I needed something that would have a lot of space for hauling and frankly didn’t want to spend a lot on something that would used for hauling things and not people.
Also Love Mike Melton, he has been at the dealership a looong time, seasoned professional, no pressure sales and Darrin who processed my paperwork and gave me warranty advice for “down the road” as well as he has also been there a long time! To me, when a dealership has employees that have been with them for a long time, that speaks volumes about the dealership! If something happens today to my van, I would in no way blame Jim Johnson Nissan and know that I was well informed before I drove it off the lot!
Scotty Johnson is a snake in the grass as a salesman . I... - rlayne
Scotty Johnson is a snake in the grass as a salesman . I made a deal to have an extended warranty as a part of our supposedly deal so stupid me signed the sales purchase paperwork without reading everything and low and behold when I received my paperwork in the mail Scotty the little weasel ripped me off by adding the warranty to my loan . Lesson learned , don’t trust the little weasel .
can not service what they sale - david
I have a 2014 Altima that has a recall on the air bags and they have jerked me around for three weeks to get an appointment. Called to make one and the service tech that could do it was not going to be in on Saturday for 2 weeks. Made the appointment, the day before they called and said the tech had an emergency and would not be in the next day. That was fine, they scheduled it for the next Saturday. I had the car there at 8am and no one knew anything about it. I find this very unprofessional. I wait to here a response. I would not recommend Bob Allen to anyone until they correct the service dept. issues. You would think that a large company like that would have a little more concern for customer service.
After I bought a Nissan NV200 from them on 5/3/2021, I... - Dave O.
After I bought a Nissan NV200 from them on 5/3/2021, I received an email from Marc Pentella, General Sales Manager, on 6/8/2021 asking me if he can help me buy a vehicle - what the f***????
I called immediately and told him that I already bought a vehicle five weeks ago, but I haven't received my plates & registration yet.
I told him that I emailed the sales person, Yani, who sold me the van but haven't heard back from her (for 4 days now).
He said he would look into it, but hasn't gotten back to me.
So I called KY DMV, and they told me that Collins Nissan has not submitted the VIN for title or registration - they have no record of the VIN #.
I called Nissan USA and filed a complaint, they gave me a case # and told me that to expect a call from the regional specialist by EoB tomorrow. The Nissan USA regional special contacted Marc Pentella and he still didn't call me.
I called the Finance manager, Geoff Richardson, and he didn't call back.
I called the Sales Manager, Patrick Williamns, and he didn't call back.
MJ Carpenter was the best salesman I have ever dealt... - Drtschauner
MJ Carpenter was the best salesman I have ever dealt with. After going to some other dealerships where everyone was pushy, frantic, and over the top, MJ helped and answered every question I had without being overbearing. He made the car buying process as quick and painless as possible. Everyone I dealt with at Don Franklin Nissan while going through the buying process was wonderful and I’d highly recommend them to anyone looking to buy a new vehicle!
Never seen a bunch of guys do more for the customer than... - bandit07
Never seen a bunch of guys do more for the customer than these guys. Buy from them and you won’t be able to ever go anywhere else
We have purchased two cars in two years and used Brian... - Thill1993
We have purchased two cars in two years and used Brian both times. He is not pushy but listens and tries to get exactly what we ask for. I would recommend him to all my friends and family.
Smoke and Mirror operations - humancrate
My wife and I went back to Garland Nissan for the second time because our first experience there was really good. However, after this last time we will never buy from them again.
First off, my wife was upside down on a 2013 Murano and wanted to lower her payments, we printed an online a-offer for a 2015 Altima which had $4800 in total rebates which would have negated all but $200 of the Murano. Everything was looking good, they price and payments and unfortunately my wife signed the contract before I could get in there. So even though they said she would get the car for about $24000 which was basically the sticker price after rebates and her upside down Murano with a lower payment. However, after she signed the contract is when she realized they had only given her $1500 in rebates. Unfortunately she didn't really read the contract or it was explained to her in a way that she would like. Either way, they verbally gave her the great deal, and on paper they screwed her into paying over $27000 for a $24000 car by not honoring the rebate they offered. They did give her a good price on the Murano, but the rebates is why we were there, and the rebates are where they scammed her.
DO NOT BUY ANYTHING FROM THIS DEALER. They are out to scam anyone, even repeat customers because they care more about the money than they do relationships or repeat customers.
MOSTLY NEGATIVE - samuelferraro
THE GENTLEMEN WHO ANSWERED THE PHONE WAS EXCELLENT, HE IS A PLUS FOR YOUR COMPANY. HOWEVER YOUR PRICING OF VEHICLES IS TERRIBLE. FOR THE WHOLESALE BUYER
I purchased a 1998 nissan 200sx in 1998 and I was... - horus314
I purchased a 1998 nissan 200sx in 1998 and I was satisfied with the service and the performance of the car. I bought a used 2013 Nissan Altima with 32,500 miles on it in 2016 and last month the car started jerking and shut itself off at a stop sign. I researched the issue on the web and found out that the 2013 Nissan Altima was ranked as the worst car to purchase due to the faulty CVT transmission that fails at around 53k. I have 52 and change on mine. Despite the fact that a settlement in Tenn. settled last year on Aug.21,2020, i was informed that my extended warranty ran out on Aug.16,2020.
Extremely Satisfied - Lis
It was the best service. They went above and beyond to make me happy and satisfied also the finance man was great I can’t think of his name!
I purchased a new 2014 nissan rouge seven years ago. I... - Smwalker0422
I purchased a new 2014 nissan rouge seven years ago. I received a lifetime warranty when I bought this vehicle. We live in Evansville In. and we let the dealership know we would be getting all of our service done in Evansville, which we had all of our sevice done!! Fast forward to 2021 we have a problem with the Power train and have a warranty. We were told today our warranty was not valid. We have had all of the service done at a dealership which is more expensive to have done there plus my husband could have done all the maintenance on the vehicle. So instead of $100, it's costing us $650 dollars. I don't understand the point of having a warranty and using the services for you to say that the warranty will not cover the the power train issue. Basically stating that the warranty means nothing and there is no reason I should have it. I think this is terrible customer service and a rip off of paying a warranty when you won't cover the vehicle that had been serviced correctly!!!