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Friendly service department. Can't thank Mike Ellis... - Michael
Friendly service department. Can't thank Mike Ellis enough for fixing my plow truck. Promised him to buy my next truck at Darling's and I did. Luke Boyle was not pushy, and worked to find the right truck for me. Can't thank them enough. Going to buy my wife's next vehicle at Darling's too. Got her last two vehicles at Darling's dodge. Thanks to all!!
Top Reviewed Specialists At This Dealership
Vehicle Sales Representative
Our experience at Central Maine Motors was exceptional.... - Diane
Our experience at Central Maine Motors was exceptional. Our Salesman, Ben, was knowledge and every aspect of the sale from the minute we walked into the dealership till the time we left the next morning with our new vehicle was a pleasant experience.
GM Sales Associate
Sales and Leasing Professional
Best car buying experience ever and I hate buying a... - RusticPine
Best car buying experience ever and I hate buying a vehicle. Everyone was so pleasant and easy to work with. Alexis was patient and so kind.
The employees at Ira Jack dealership are amazing! They... - Jane Erin
The employees at Ira Jack dealership are amazing! They work really hard to meet your expectations. A big thank you to Anthony Sprague! He goes above and beyond.
I would also like to give a shout out to Mike Gibel for trying to accommodate my needs.
Ira Jack employees all seem very happy and make a great team. Like a family!
Ira legacy lives on through his Son!
Both Taylor and Derek were great when I came in to buy my... - James.jordan01
Both Taylor and Derek were great when I came in to buy my truck. Taylor was right there at the door to greet me and help make sure I was going to get the service I was here for. He helped direct me to Derek who worked with me to make sure the numbers worked for my trade-in and final deal. Once we knew the deal was going to work, Taylor immediately started working on getting the truck ready for me to go! The guys were great and very accommodating!
I traded my 2017 Silverado for a 2019 Silverado - CHEVYDAN
I first spoke with Eric and then Justin when I traded my 2017 Silverado for a new 2019 Silverado. Both were very helpful and were very helpful in answering all my questions. I would recommend buying a truck from Charlies to anyone.
Great dealership, from salesperson, to sales manager and... - stevecole58
Great dealership, from salesperson, to sales manager and finance officer. I’m not exaggerating when I say they’re the best I’ve dealt with in 40 years of buying new cars.
After buying 2 new trucks at Emerson, we decided to go... - VickeyJones
After buying 2 new trucks at Emerson, we decided to go look at a nice SUV. Since Brian Dennis sold us the last 2...we of course went to him. I test drove 3 and ended up with a beautiful Buick Enclave. Brian is always so patient and knowledgeable. We visited with Vinnie and the other salesmen while there. A thank you to Sue for working on financing and paperwork. We will be back!!!
False Rebate Advertisement - cmm85
I would not recommend this for auto service. We recently selected them for struts and brake/rotor replacement because they advertised a $40 mail-in rebate on their website. Come to find out that the rebate was valued at on $20, and when it came time to receive it, the rebate was invalid because the wrong part that matches the rebate was installed. In sum, the advertisement was false.
On January 30, 2020 I purchased a BMW i3 (all electric... - trumpetsaj
On January 30, 2020 I purchased a BMW i3 (all electric vehicle) from Quirk Motor City of Portland, ME. The salesman was Mark Anderson and the manager was Robert Warden.
The second time I drove the car I got a “Drivetrain Malfunction” error message. The error message said to pull off of the highway and have the car towed to the BMW dealer. Fortunately, I was near home and was able to get the car home. From that point on, the car never ran correctly again.
When I bought the car, I was told I had a 90-day, 3000 mile warranty. The sticker on the car also stated that. When the problems began, I contacted Quirk Chevy and talked with my salesman and explained the situation. He told me that I was mistaken – that I only had a warranty that covered the State of Maine inspection items. I pulled out the document and corrected him. He then took the discussion to the manager. I got a call later from him. He said that since the problems did not involve anything that contained fluids, the warranty would not cover the current issues.
Long story short, after almost three months of sitting and six weeks at the BMW dealer (having been towed there – since the car wouldn’t charge or start), the issues were finally resolved. Part of the cost for repairs were covered by BMW, but more than $2000 of repairs were not.
In the time I was waiting for the car to be repaired, I had further discussions with the manager. He said that he had talked with his boss Brian - with no positive resolution.
Throughout all of this, I was very reasonable during all of the discussions – even to the point suggesting a compromise on the costs. Quirk Chevrolet still refused to repair the car or cover any of the costs.
Does any reputable car dealership do nothing when major repairs are needed to a used car the second day it is driven?
Given the above, I can’t recommend this company to anyone. The salesmen gave me wrong information, the manager wasn’t helpful (although pleasant), and the boss felt no need to help me (or even reach out to me).
Liar's and thieves - Laurie
We have done business with the Quirks for over 35 years. But Carl Spencer and I will never step foot in an establishment owned by them again. We had our 2015 Dually towed from NY and had them put a brand new diesel motor in it because we trusted them to do it right. They even called and said if we didn't put new injectors and turbo it wouldn't have a warranty. At this point we said we want all new parts put on this new motor nothing used that could void the warranty. Stood out back when we picked up the truck and Carl shook hands with Jack Quirk himself saying if anything happens you need to get it back here and we'll fix it that it's got a 100,000 mile warranty it's all brand new. Well Carl broke down in Ohio at 87,000 miles and about $5,000 later we found out they put the old injector pump on the new motor. The pump had 422,000 miles on it. So now Jack wants us to pay another $5,000 for labor and buy a new injector pump. Which should have already been in there. The motor started at 13,000 cost another $4,000 for new parts and we had no problem spending the extra for a complete new motor with new parts. Jack's response was we put used parts in these jobs all the time it's not covered. So people beware and make sure you don't pay for things that should be covered under warranty. I took my Dodge a while before this to their Dodge dealer who I bought the truck from and it needed a noc sensor they tried to charge me over $300 for that part and come to find out it was covered by warranty. because the Florida dealer changed it twice afterwards for the same part and never charged me a dime and gave me a loaner for a week a brand new truck.so I wouldn't trust any of the Quirks as far as I could throw them now. Had to contact GM directly for help because they are an independent dealership they can't make them do the right thing. The truck is at another dealership and GM is working to assist getting this truck back up and running.
service department - Tom Donahue
When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.
DO NOT BUY YOUR CAR HERE!!!!! - Faith Stevens
I bought a used car here 2 years ago. I was told it was a safe, reliable car, with great trade in value. I was also sold the extend warranty having been told, "if you have any problems with the car you bring it in and we fix it". A week later the car stalled. So, I brought it in. They said "there is nothing wrong with it" and charged me! Why am I paying for them not finding what's wrong!?! Since then it has stalled at least once a month. I brought it in last summer, this time I also pointed out a noise. So they "diagnosed it" and "nothing was wrong with it" and then charged me again!. Now, I tried to trade it in, turns out, not only was the "great trade in value" major BS, but they said something was so wrong with the engine they couldn't even take it! So I brought it back. They lied about me being able to use a loner first of all. But when they found what was making the noise (not what was making it stall), turned out it was a very serious problem and then they spent about 20 minutes covering their own butts saying that I never brought it in for diagnosis and when I got the state inspection done "the noise wasn't there". So they have lied the whole time and I can't WAIT to get rid of this car and not have to EVERY DEAL WITH FULLERS BEFORE!!!
Great experience - Jmcglashing
Al nutter was very fair and really listen to what I wanted and made it happen great guy great place and will be back for my next truck thanks again man
One car died, another was purchased - MaineWoman
My 2004 Aveo, purchased and serviced at Pape, ceased to function on the Maine Turnpike on a Sunday morning. AAA brought me home and dropped off the car at Pape. The car was not worth repairing. Knowing that was likely to happen, I had test-driven a Spark in the past. The salesman who had been cultivating me was on vacation that week, so another salesman stepped in and got me the Spark I wanted. He also arranged for me to drive a loaner until the Spark was available, and my money had been transferred to my bank. The whole situation could have been very distressing, but Pape made it a friendly and convenient process.
Have good service for my Chevy - Small town service.
Always can find what you wanted in a car or pick-up. Service is A-1 in my book. Sales force will go the extra mile for you. The owner is always looking out for you to get a great deal.