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Car buying at it's finest! - Marilyn
My family and I were treated with the upmost professionalism and kindness. We never felt rushed or pressured, and Bob kept us in the loop with price drops (used car) and loan information. I would encourage anyone that is car shopping to seek out Bob Van Gorden for a pleasant and cost effective experience.
Top Reviewed Specialists At This Dealership
GM Sales Professional
Sales and Leasing Professional
The most painless vehicle-buying process - Rhonda
We have bought our last 2 vehicles from Jason Hardison at Darling's (and prior to that, we purchased a motorcycle from him at his previous sales position). He is friendly and attentive, answers questions, but truly makes the process simple and easy. We go out to lunch in our preferred vehicle while he works on the paperwork part of things, then we come back, decide what we will do, and he makes it happen efficiently. Everyone there is friendly. The financing manager was very efficient with the paperwork. I was unable to drive my truck home the day I purchased because it had literally just come off the carrier and needed to be run through the shop and taken out of "transport mode", so Jason arranged to have a driver deliver the truck to my office and pick up my trade in the following business day. I have to say, the driver even went out of his way by coming back to my office after he noticed I had left a necklace in my traded vehicle. Great service, always!
Vehicle Sales Representative
Top Notch - Nate C
Top-notch service as usual, great team, great dealership. Always courteous and professional, came in for an oil change was told 40 minutes was out in less than 30.
Cody fortier was my salesman, and I was highly impressed... - Jitsu4Life88
Cody fortier was my salesman, and I was highly impressed with his professionalism and speedy delivery on getting me into a better newer vehicle, at a lower cost. I highly recommend this dealership to anyone looking to trade, or simply wanna buy another vehicle.
Great experience - Jmcglashing
Al nutter was very fair and really listen to what I wanted and made it happen great guy great place and will be back for my next truck thanks again man
I traded my 2017 Silverado for a 2019 Silverado - CHEVYDAN
I first spoke with Eric and then Justin when I traded my 2017 Silverado for a new 2019 Silverado. Both were very helpful and were very helpful in answering all my questions. I would recommend buying a truck from Charlies to anyone.
Transgender friendly dealership - GabyGirl
My name is Gaby I'm a transgender female. Before my transition I bought a couple new cars fro Goodwins. I recently purchased a used 2016 Jeep Compass I love the car, What I want to say is the people at Goodwins were so friendly and treated me with all the respect of a Cisgender woman. I was so impressed at the service I got. I would highly recommend Goodwins Chevrolet to any Transgender folks looking for a new or used cay.
Worse dealership I have ever dealt with... - Disappointed Customer
Long story short.... I was ready and willing to buy a Chevy vehicle. And this dealership pretty much emptied that feeling with the salesman that they assigned to me. My experience with this dealership pretty much ended with the sales person saying to me, “go to another dealership because we can’t give you those deals that others in the area are offering?” The sales person was condescending and pretty much me feel like I was stupid. So apparently my business wasn’t that important enough to purchase a vehicle. This was a long ordeal to say the least and there is a lot more I can certainly say and give details about. I did go to another local dealership and the experience was completely the opposite.... I was treated like a customer and someone that was buying a new vehicle. Emerson gave me the worse experience I have ever had with a dealership. I will never recommend Emerson to any of my associates and family or friends.
False Rebate Advertisement - cmm85
I would not recommend this for auto service. We recently selected them for struts and brake/rotor replacement because they advertised a $40 mail-in rebate on their website. Come to find out that the rebate was valued at on $20, and when it came time to receive it, the rebate was invalid because the wrong part that matches the rebate was installed. In sum, the advertisement was false.
I found a 2017 Sierra LTZ pickup on the lot, 81k , and... - Bruce S
I found a 2017 Sierra LTZ pickup on the lot, 81k , and slight damage left cab corner however priced accordingly according to the salesperson, I was informed by Patrick that his friend was coming to look at the vehicle but it was still for sale, "red flag", we went for a test drive and immediately the bells and whistles low gas immediate attention required so we pulled into Irving to get gas and finished the test drive. Upon returning to ira jack dealership I agreed to look at some numbers, the sales manager took my vehicle for a spin, when he returned with my vehicle a sales proposal was presented reflecting what I call a cold slap in the face for my trade value nada value for my 07 Avalanche verified by another dealer was 8,500, trade offer by Ira Jack 5,300, were talking about full asking price on the on the 17 Silverado, so basically the moral here is know the value of your trade or there going to take your $$$$$$.
Liar's and thieves - Laurie
We have done business with the Quirks for over 35 years. But Carl Spencer and I will never step foot in an establishment owned by them again. We had our 2015 Dually towed from NY and had them put a brand new diesel motor in it because we trusted them to do it right. They even called and said if we didn't put new injectors and turbo it wouldn't have a warranty. At this point we said we want all new parts put on this new motor nothing used that could void the warranty. Stood out back when we picked up the truck and Carl shook hands with Jack Quirk himself saying if anything happens you need to get it back here and we'll fix it that it's got a 100,000 mile warranty it's all brand new. Well Carl broke down in Ohio at 87,000 miles and about $5,000 later we found out they put the old injector pump on the new motor. The pump had 422,000 miles on it. So now Jack wants us to pay another $5,000 for labor and buy a new injector pump. Which should have already been in there. The motor started at 13,000 cost another $4,000 for new parts and we had no problem spending the extra for a complete new motor with new parts. Jack's response was we put used parts in these jobs all the time it's not covered. So people beware and make sure you don't pay for things that should be covered under warranty. I took my Dodge a while before this to their Dodge dealer who I bought the truck from and it needed a noc sensor they tried to charge me over $300 for that part and come to find out it was covered by warranty. because the Florida dealer changed it twice afterwards for the same part and never charged me a dime and gave me a loaner for a week a brand new truck.so I wouldn't trust any of the Quirks as far as I could throw them now. Had to contact GM directly for help because they are an independent dealership they can't make them do the right thing. The truck is at another dealership and GM is working to assist getting this truck back up and running.
service department - Tom Donahue
When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.
DO NOT BUY YOUR CAR HERE!!!!! - Faith Stevens
I bought a used car here 2 years ago. I was told it was a safe, reliable car, with great trade in value. I was also sold the extend warranty having been told, "if you have any problems with the car you bring it in and we fix it". A week later the car stalled. So, I brought it in. They said "there is nothing wrong with it" and charged me! Why am I paying for them not finding what's wrong!?! Since then it has stalled at least once a month. I brought it in last summer, this time I also pointed out a noise. So they "diagnosed it" and "nothing was wrong with it" and then charged me again!. Now, I tried to trade it in, turns out, not only was the "great trade in value" major BS, but they said something was so wrong with the engine they couldn't even take it! So I brought it back. They lied about me being able to use a loner first of all. But when they found what was making the noise (not what was making it stall), turned out it was a very serious problem and then they spent about 20 minutes covering their own butts saying that I never brought it in for diagnosis and when I got the state inspection done "the noise wasn't there". So they have lied the whole time and I can't WAIT to get rid of this car and not have to EVERY DEAL WITH FULLERS BEFORE!!!
One car died, another was purchased - MaineWoman
My 2004 Aveo, purchased and serviced at Pape, ceased to function on the Maine Turnpike on a Sunday morning. AAA brought me home and dropped off the car at Pape. The car was not worth repairing. Knowing that was likely to happen, I had test-driven a Spark in the past. The salesman who had been cultivating me was on vacation that week, so another salesman stepped in and got me the Spark I wanted. He also arranged for me to drive a loaner until the Spark was available, and my money had been transferred to my bank. The whole situation could have been very distressing, but Pape made it a friendly and convenient process.
Malibu LT 2017 not as good as the Malibu LT 2015 - Barry
The sales staff is not properly trained to demonstrate how to set up the so called " hands free operation of voice and text feature in the 2017. You have to go through your android phone and it does not announce or read text as the 2015 did. I was sent to another local company who charged me just to tell me we had to go thru the phone! See chart below for everything that they took deleted!
MALIBU LT COMPARISON
NO BUILT IN GARAGE REMOTE
NO (THRU PHONE)** DOES NOT ANNOUNCE OR READ TEXT RADIO HANDLES TEXT AND PHONE CALLS**
NO REAR MIRROR AUTO DIMS
TOO SMALL REAR MIRROR SIZE*
NOT ENOUGH STORAGE SPACE FOR DRIVER
NOT AS GOOD RIDE
NOT AS GOOD CORNERING
**REQUIRES HANDS ON NOT TRULY HANDS FREE
The 2015 had all these features!
Have good service for my Chevy - Small town service.
Always can find what you wanted in a car or pick-up. Service is A-1 in my book. Sales force will go the extra mile for you. The owner is always looking out for you to get a great deal.