Courteous people and great service - barharbormom
I went for an oil change and tire rotation and from the moment I walked in everyone was friendly and helpful. Coffee in the waiting area and they finished faster than estimated. Awesome company!
Satisfaction - Geraldine T.
The purchase of my new car was a lot
easier than I thought it would be.
I had lost both my vehicles in one week
due to accidents.I thought that would
put me in a bad spot. Credit wise.
But Zachary made it possible to get a
better car without a hassle.
I have been telling everyone I talk to
That they won't be disappointed if they
go to CMM Auto group in Waterville.
For there next new or preownd car.
Have good service for my Chevy - Small town service.
Always can find what you wanted in a car or pick-up. Service is A-1 in my book. Sales force will go the extra mile for you. The owner is always looking out for you to get a great deal.
Great - Jon
I have had nothing but great experiences with the sales as well as the service department since buying my vehicle from Varney Chevrolet in Pittsfield, in 2015.
Courteous, Friendly and Professional Sales Team - DRich
I replaced my 2008 Chevy LT Z71 with a 2018 LT Z71 All Star edition. Before going to Charlie’s, I knew what I was looking for and I did not necessarily care which dealership I purchased it from. My wife and went to Charlie’s on a sub-zero post snow storm day and we met Jed. Despite the below zero temperatures and the fact all the vehicles in the lot were covered in snow, Jed was more than helpful getting us to the specific vehicle I wanted to look at, and he did it with a great attitude. My wife and I walked away that day feeling positive about our experience and our dealings with Jed and Nelson. I felt they took the time to listen to me and understood that I was the kind of person who would walk away if I felt I was being pressured. We ultimately bought the vehicle 2 days later. Jed and Nelson were extremely friendly, easy to speak with, and they treated us with the utmost professionalism and courtesy. This is the second vehicle we have purchase from Charlies, and that is a result of our very positive interactions with the sales staff there.
Exceptional Service - Golf
Always excellent service!
Super Duper Conciencious employees, who always do their best to provide the best service, in order that we are Safe! Good People / Good Skills!
Scheduled service - Mark Hanson
Done very quickly and also included a computer update, also saw Jarod in collision about a paint scuff, he was quco to fix it and make recommendati2nd for clean up after the winter season.
One car died, another was purchased - MaineWoman
My 2004 Aveo, purchased and serviced at Pape, ceased to function on the Maine Turnpike on a Sunday morning. AAA brought me home and dropped off the car at Pape. The car was not worth repairing. Knowing that was likely to happen, I had test-driven a Spark in the past. The salesman who had been cultivating me was on vacation that week, so another salesman stepped in and got me the Spark I wanted. He also arranged for me to drive a loaner until the Spark was available, and my money had been transferred to my bank. The whole situation could have been very distressing, but Pape made it a friendly and convenient process.
As expected, great service. - chris
No one but Dutch Chevrolet has ever touched my truck. Since owning my truck for 6 years now I can say that I love m y truck and when I am in need of another I will absolutely recommend Dutch to anyone else looking for a vehicle.
Not great - Dennis 123
Told job would be 7days now 4week s called several times got voice mail. No return calls ecept one days i stopped in then got a call too much bull
Perfect! - Rockyroad
Thank you to Rich Tremblay and the Emerson Chevrolet staff. I would refer Emerson Chevrolet to anyone in the market for a new vehicle to purchase or lease. The Fenderson Family
service department - froggie50
I had my first oil change for my new car and getting the appointment online was easy, Everyone in the service department was courteous, professional and prompt (even though I was early). My wait time was as expected and minimal..
Great customer service - Prentiss33
Long story short. My 2011 Chevy 2500hd had blown the Transmission at approx. 144,000 miles. I was very disapointed in Chevy at this point because I have owned previous Chevy trucks. I have personally drove two Chevy trucks well over 300,00 miles with original motors and transmissions and not been to kindly to them. Chevy typically makes one hell of a truck. so, back to my 2011, the tranny blew on a Sunday. I immediately had it towed to Quirk Chevrolet in Bangor that day. The next morning , Blaine Clark called me back first thing Monday morning And explained the issues very clearly told me the cost and time factor.. Again long story short. Thanks to quirk my truck had a brand new transmission and was Ready to go to work on Tuesday . Got a love it !! Thanks the kind of customer service I like to give. " No Excuses , Just get it done"
Malibu LT 2017 not as good as the Malibu LT 2015 - Barry
The sales staff is not properly trained to demonstrate how to set up the so called " hands free operation of voice and text feature in the 2017. You have to go through your android phone and it does not announce or read text as the 2015 did. I was sent to another local company who charged me just to tell me we had to go thru the phone! See chart below for everything that they took deleted!
MALIBU LT COMPARISON
NO BUILT IN GARAGE REMOTE
NO (THRU PHONE)** DOES NOT ANNOUNCE OR READ TEXT RADIO HANDLES TEXT AND PHONE CALLS**
NO REAR MIRROR AUTO DIMS
TOO SMALL REAR MIRROR SIZE*
NOT ENOUGH STORAGE SPACE FOR DRIVER
NOT AS GOOD RIDE
NOT AS GOOD CORNERING
**REQUIRES HANDS ON NOT TRULY HANDS FREE
The 2015 had all these features!
service department - Tom Donahue
When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.
DO NOT BUY YOUR CAR HERE!!!!! - Faith Stevens
I bought a used car here 2 years ago. I was told it was a safe, reliable car, with great trade in value. I was also sold the extend warranty having been told, "if you have any problems with the car you bring it in and we fix it". A week later the car stalled. So, I brought it in. They said "there is nothing wrong with it" and charged me! Why am I paying for them not finding what's wrong!?! Since then it has stalled at least once a month. I brought it in last summer, this time I also pointed out a noise. So they "diagnosed it" and "nothing was wrong with it" and then charged me again!. Now, I tried to trade it in, turns out, not only was the "great trade in value" major BS, but they said something was so wrong with the engine they couldn't even take it! So I brought it back. They lied about me being able to use a loner first of all. But when they found what was making the noise (not what was making it stall), turned out it was a very serious problem and then they spent about 20 minutes covering their own butts saying that I never brought it in for diagnosis and when I got the state inspection done "the noise wasn't there". So they have lied the whole time and I can't WAIT to get rid of this car and not have to EVERY DEAL WITH FULLERS BEFORE!!!