Thank You for an excellent and pleasing experience !! - GMCGal18
Dear Darlings Chevrolet
In all the years that I have ever bought a vehicle, my experience with your dealership has been the best I have ever dealt with. Even from the ones that I have worked for in the past. From working with the sales team to finding the right automobile to signing our auto financing papers and last but not least to the service department team.
I want to extend my appreciation for all that I have encountered with each of my visits. You have answered all our questions and are even willing to go the “extra miles” to do so. I will certainly be bragging all about you. It is nice to find a place where I enjoy a trusted experience of purchasing a vehicle that meets our needs.
I would like to give thanks to:
Jason Hardison for being our first Sales Representative at Darlings, A very kind, patient, and pleasant person to work with. He is always willing to do what is needed to help his customers. He helped us find, locate, and test drive a ‘turn key” dependable vehicle for a cash sale.
Brad Hurd for assisting us on our 2nd round at Darlings while Jason was out. Brad located the GMC we now own. He is another very kind and patient Sales Representative to work with.
Andy King for being patient with me and answering all my questions. Most people won’t just walk up to the sales managers desk and start asking questions, but I did. Andy had no problem with answering my questions and listening. I felt like I had a team of people supporting all our needs. What a wonderful experience!
Sandy Salsbury for finding us the best deal we could get and being patient with us. She answered all our questions and even gave us each a Darlings cap. My husband wanted a camouflaged cap but they didn’t have any. While waiting on some service work to be done, we ran into Sandy. Of course, my husband asked her if they had gotten any camouflaged caps in. Sandy went to find out and came back with his camo cap and a pink camo cap for me.
Mike Ellis for going the extra mile to help us find out what was going on with our newly purchased GMC and to get it fixed. Mike asked if we could leave it with him for a few days to drive it home and back to make sure the problem was fixed. I called Mike to ask him about some information on our warranty coverage because the paperwork was still in the truck. Mike offered to locate my paperwork in the GMC and emailed a copy to me. Best of all, Mike went to bat for us to get a 50/50 deal on our bill for this particular problem in a unique situation.
The Technicians that did the work on our GMC. Thank you for having the patients to locate and fix the problem.
Thank you all again, I will be returning for my future vehicle purchases for sure.
Top Reviewed Specialists At This Dealership
Vehicle Sales Representative
Great service - Gator123
Great customer service when dealing with Zach Bradley. Service and parts department are both friendly and easy to deal with making it an all around great dealership.
GM Sales Professional
Sales and leasing consultant
Inspection - KellyJean
I came in for inspection. It took a little longer than I figured it would but had great service. Your waiting area needs better magazines though .
Great experience - Jmcglashing
Al nutter was very fair and really listen to what I wanted and made it happen great guy great place and will be back for my next truck thanks again man
Have good service for my Chevy - Small town service.
Always can find what you wanted in a car or pick-up. Service is A-1 in my book. Sales force will go the extra mile for you. The owner is always looking out for you to get a great deal.
Great buying experience - Josephmorey
Had a great time buying my 2014 Chevy Silverado from Quinton. He made me very comfortable with my purchase and I would definitely refer my friends to "Q."
New 2019 Chevy Equinox - Morgan
Thank you for providing me with a excellent experience this past week when purchasing my new Chevy Equinox. Jed was very professional, supportive and kind. I felt very comfortable asking any questions and he was very informative providing me with the answers to my questions.
One car died, another was purchased - MaineWoman
My 2004 Aveo, purchased and serviced at Pape, ceased to function on the Maine Turnpike on a Sunday morning. AAA brought me home and dropped off the car at Pape. The car was not worth repairing. Knowing that was likely to happen, I had test-driven a Spark in the past. The salesman who had been cultivating me was on vacation that week, so another salesman stepped in and got me the Spark I wanted. He also arranged for me to drive a loaner until the Spark was available, and my money had been transferred to my bank. The whole situation could have been very distressing, but Pape made it a friendly and convenient process.
Top Notch - Nate C
Top-notch service as usual, great team, great dealership. Always courteous and professional, came in for an oil change was told 40 minutes was out in less than 30.
I don't know how they sleep at night... - notthistime
You will get scammed. If you are low income or have poor credit you will get ethically xxxxx by these monsters. They will smooth talk you into purchasing a vehicle that already requires work (in this case a large rust spot they tell you they're going to fix before you come back to pick the car up) and lie to you about the amount the bank will finance only to bring you back into the office a week later and attempt to COMMIT FRAUD by coercing you into signing an ILLEGAL SECOND CONTRACT when in reality the bank never agreed to finance the amount they told you they would. In my case, they wanted to revoke warranty coverage which a month and a half later all makes sense now. Not only that but on the day I came back into the office and Gary sat down with me, I noticed the repair slip from their shop (the engine light came on a couple days prior due to a sensor issue) was backdated as was the second contract. The timeline from when I signed my first contract to the day they tried to coerce me into signing a new one was a chunk of time they were feebly attempting to destroy the paper trail of. Had I been gullible enough to sign said second contract (again--without financing for a warranty)--there would have been no record of the first time I came in and ACTUALLY drove my car off the lot.
Since purchasing this vehicle I have been in a psychological state of duress. I have a 40 minute commute to work every day and every day I get behind the wheel with my palms sweating and my heart pounding. From the point of putting the key into the ignition, the entire frame of the car vibrates to such an extent that I have to hold onto the rearview mirror in order to see behind me otherwise the image reflected there is too blurry. I am embarrassed to be among other motorists on the road as my brakes have been omitting a piercing squeal at every turn for a few weeks. On the day I drove my new car off the lot the brakes were described as 'touchy'.' Little did I know that touchy meant the car jutting forward after fully depressing the brake pedal and sometimes not working at all. My most recent panic attack behind the wheel was last Sunday when as I was pulling out of my driveway I nearly collided with my neighbor's parked car as the brakes didn't respond soon enough which is to say they barely worked at all.
The catalyst for writing this review is that today on my lunch break I was waiting my turn at an intersection on a very modest incline. I was second in line and even so I barely cleared the intersection because despite my pushing on the gas pedal as hard as I could, the car was barely accelerating. Panic started to rise as I thought that perhaps I was about to become stuck smack dab in the middle of a four way busy intersection because my car just wasn't GOING which was scary and confusing. This incident was immediately followed by the car surging forward--a foot or so away from smashing into the truck in front of me.
Right now the reality is that I am driving a car I have had for 2 months that...
-Randomly slows to a crawl when attempting to accelerate
-Sporadically juts forward while braking
-Either comes to a jolting stop while braking or the brakes are barely responsive
-Has a rapidly high-pitched clicking noise coming from the engine
-Has a back right tire that drops to a dangerously low air pressure once a week
-Has a large rust spot with more paint continuing to bubble up and fleck off
DO NOT trust Frank Galos. If you think your life is hard without a car--I cannot begin to stress to you how much worse it can be if you buy a car here. I am afraid for my life and fear putting other motorists and the friends I have in the passenger seat in danger because problem after problem continues to arise. They started out as mild annoyances but now I am scared every time I have to leave work or go to the grocery store or even down the street. The brakes work even though not well and the car trudges 5 MPH through a four way busy intersection but will there come a day where I try to brake and can't stop? Where the car suddenly slows to a crawl on the turnpike?
I held off going public with this experience for so long because I wanted to believe, after all they've done, that they could still make right. Well that has yet to happen and I doubt it will ever happen because how can you expect help who merely treat their customers as a means to an end. They value their paychecks more than they value our lives.
Frank Galos doesn't just sell bad cars--they sell death traps and they'll do it with a smile on their face as they look you kindly in the eyes.
Service - suepy
Went in for a 10:30 appt and was told it would be a couple hours before it could be seen STRIKE1. Asked them to make sure headlights were at right angle..didn't know what that meant .asked me if I wanted them raised or lowered. STRIKE 2 $30. Did a diagnosis of engine light coming on said I needed a thermostat $150 ...this is free at AutoZone. Wanted $500 to put a $50 thermostat in. STRIKE 3.
Out $150 for choosing QUIRK BANGOR.
Would not recommend them to anyone. CROOKS
unsafe service department - WAYNE IRELAND
Had warranty service done 12/5/18. Witnessed employees driving brand new Chevrolet Silverados through the parking lot and into service area by hanging halfway out of the driver side door to see where they were going because they did no allow vehicle to warm up properly. Windshield was covered in heavy frost. 2 degrees that morning. Cold is Hard on vehicles when not warmed up properly. Not to mention the unsafe operation and OSHA violations committed. Be careful about buying anything here. Chevrolet called and apologized. Dealership did not. Be very wary of buying anything new.
Never going back. - Llp31178
First time of going there and will never go back....we had so many issues with the service department that it would just take way to long to list.
Malibu LT 2017 not as good as the Malibu LT 2015 - Barry
The sales staff is not properly trained to demonstrate how to set up the so called " hands free operation of voice and text feature in the 2017. You have to go through your android phone and it does not announce or read text as the 2015 did. I was sent to another local company who charged me just to tell me we had to go thru the phone! See chart below for everything that they took deleted!
MALIBU LT COMPARISON
NO BUILT IN GARAGE REMOTE
NO (THRU PHONE)** DOES NOT ANNOUNCE OR READ TEXT RADIO HANDLES TEXT AND PHONE CALLS**
NO REAR MIRROR AUTO DIMS
TOO SMALL REAR MIRROR SIZE*
NOT ENOUGH STORAGE SPACE FOR DRIVER
NOT AS GOOD RIDE
NOT AS GOOD CORNERING
**REQUIRES HANDS ON NOT TRULY HANDS FREE
The 2015 had all these features!
service department - Tom Donahue
When it came to paying. The service guys would NOT help at all in access my extended warranty from Varney GMC. Only wanted my credit card. Once that was done paying attention to me was over. Since the warranty wasn't interested computer they just assume it was cheap and I had enough of them I did tell them that since they weren't will go help this means I won't be back. They didn't seem to care.
DO NOT BUY YOUR CAR HERE!!!!! - Faith Stevens
I bought a used car here 2 years ago. I was told it was a safe, reliable car, with great trade in value. I was also sold the extend warranty having been told, "if you have any problems with the car you bring it in and we fix it". A week later the car stalled. So, I brought it in. They said "there is nothing wrong with it" and charged me! Why am I paying for them not finding what's wrong!?! Since then it has stalled at least once a month. I brought it in last summer, this time I also pointed out a noise. So they "diagnosed it" and "nothing was wrong with it" and then charged me again!. Now, I tried to trade it in, turns out, not only was the "great trade in value" major BS, but they said something was so wrong with the engine they couldn't even take it! So I brought it back. They lied about me being able to use a loner first of all. But when they found what was making the noise (not what was making it stall), turned out it was a very serious problem and then they spent about 20 minutes covering their own butts saying that I never brought it in for diagnosis and when I got the state inspection done "the noise wasn't there". So they have lied the whole time and I can't WAIT to get rid of this car and not have to EVERY DEAL WITH FULLERS BEFORE!!!