On January 30, 2020 I purchased a BMW i3 (all electric... - trumpetsaj
On January 30, 2020 I purchased a BMW i3 (all electric vehicle) from Quirk Motor City of Portland, ME. The salesman was Mark Anderson and the manager was Robert Warden.
The second time I drove the car I got a “Drivetrain Malfunction” error message. The error message said to pull off of the highway and have the car towed to the BMW dealer. Fortunately, I was near home and was able to get the car home. From that point on, the car never ran correctly again.
When I bought the car, I was told I had a 90-day, 3000 mile warranty. The sticker on the car also stated that. When the problems began, I contacted Quirk Chevy and talked with my salesman and explained the situation. He told me that I was mistaken – that I only had a warranty that covered the State of Maine inspection items. I pulled out the document and corrected him. He then took the discussion to the manager. I got a call later from him. He said that since the problems did not involve anything that contained fluids, the warranty would not cover the current issues.
Long story short, after almost three months of sitting and six weeks at the BMW dealer (having been towed there – since the car wouldn’t charge or start), the issues were finally resolved. Part of the cost for repairs were covered by BMW, but more than $2000 of repairs were not.
In the time I was waiting for the car to be repaired, I had further discussions with the manager. He said that he had talked with his boss Brian - with no positive resolution.
Throughout all of this, I was very reasonable during all of the discussions – even to the point suggesting a compromise on the costs. Quirk Chevrolet still refused to repair the car or cover any of the costs.
Does any reputable car dealership do nothing when major repairs are needed to a used car the second day it is driven?
Given the above, I can’t recommend this company to anyone. The salesmen gave me wrong information, the manager wasn’t helpful (although pleasant), and the boss felt no need to help me (or even reach out to me).
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