My experience at Rockville Audi - rspeisman
Marcus went above and beyond to make my buying experience a positive one. I highly recommend using Rockville Audi and Marcus for all your Audi needs.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Portfolio Manager
Take the stress out of car buying - Muzi
Great service. Helpful every step of the way. Muhammad uddin is authentic ambassador of this company, made every effort to make the car buying experience as easy as possible. He is knowledgable, know his cars and willing to do whatever it takes to help. Even delivered my car. Excellent courtesy and great dealership. Highly recommended.
Best New car buying Experience So far - Prashant
I would like to say that this was by best car buying experience so far. The entire buying process was made very smooth by Bryan Mukhin . All the discussions / negotiations where made over phone and email . I was given a time for car delivery and when I arrived all paperwork was ready to sign and I was out with my new Audi within less than 2 hours with no surprises or last minute changes from what was agreed on conversations over the phone.
Bryan is an excellent guy to work with very well informed about the car models and features and makes car buying experience a easy one.
Great Experience - John in Bel Air
We purchased a used Subaru and were treated like we were buying a 50k Audi. Great staff who made the whole car buying experience the most pleasant ever. We walked away satisfied with the value of my trade in and the purchase price of our vehicle. Highly recommend!
Great Experience - Jeff R.
Joe Holloway was very knowledgable and patient in assisting me in the purchase of my new Audi. After months of deliberation on my part, Joe was able to provide a low-pressure experience. He answered all of my questions and thoruoghly explained the many features of both Volvos and Audis. Joe and his staff presented a fair deal and the final transaction with Nick Rotruck was smooth and seamless. I highly recommend Joe and the staff at Ourisman of Frederick.
Great Q7 purchase experience! - tsteve
I recently purchased a 2017 Q7 and the deal went very smoothly. I highly recommend General Sales Mgr. Karl Pugh, Finance Mgr. Greg Kaplan and Internet Sales Mgr. Ryan Ducket as I was in and out in no time with what I consider as competitive a deal as one could hope for. All great guys too ... I felt in good company with these gentlemen!
Once again, the best place to take your vehicle for service - R Mayne
My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter which service representative has helped me (in this case, my new Service Consultant is Ricky Gibson), I can guarantee that the experience will be the same great service every time. There are very competent technicians working there, and everyone enjoys their job...it's that evident. That said, I will never take my Audi A7 to another place. The best part of any of my experiences there are the people. It feels like family every time. From the service counter, to the cashiers, to the parts guys...even the salespersons are genuinely friendly. No place is perfect, but if you ever have an issue with you service visit (which I doubt), you will come away satisfied because THEY WILL RESOLVE IT. Your satisfaction and safety are paramount to them, and they absolutely cut no corners. I promise you that they are not the typical dealership/service business. They simply want you to return. They have more-than expert managers in each function, and they catch mistakes very quickly. My last visit for service revealed an issue that Rick and the Service Manager Frank had discovered, and it was that I had been mistakenly charged twice for an item. While some dealerships and their respective service enterprises would have overlooked this, Rick discovered it while we were quality checking my invoice for work done. My point is that they could have ignored it due to my great trust in them. If I had found it later, I would have just brought it to their attention...no problem. However, they brought it to mine. Moreover, the credit was applied to my credit card before I returned home! This long review is to dispel any misgivings about Audi Hunt Valley. They like many of us may have "Bad days", but they do not let the bad days "have them". I have been, and always will be a loyal customer. I do apologize for not remembering the lovely Cashier's names, but they have the greatest personalities!
Buyer Beware- Horrible customer service - Cargirl
I have never been so disappointed with the customer service of a “so called luxury dealership”. I will never patronize this dealership. The managers are vey unprofessional. The employees are scared to speak truth in front of managers. I have purchased luxury cars over the last 20yrs. This dealership is not even in the same ballpark as Mercedes, BMW, Lexus, or Volvo. If you want a luxury product from a luxury dealership, go someplace else. I will make sure all the people I know, (I know a lot of people) stay away from this dealership as well.
Smooth - PamIngrid
Baine Childress from Len Stoler Audi assisted us with the purchase of our A7. He was super knowledgeable and helpful in this huge purchase. We definitely recommend this dealership and definitely recommend you ask for Baine when you're there!
Audi Owings Mills