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Audi Silver Spring always responds and solves all of our... - rsikor510
Audi Silver Spring always responds and solves all of our problems and/or questions. Repeat customers year after year!!! Always thorough, pleasant and helpful. We appreciate all of the services!
Top Reviewed Specialists At This Dealership
Senior Sales & Leasing Advisor
This was the best, most pleasant, and easiest car-buying... - tine_knott
This was the best, most pleasant, and easiest car-buying experience ever. Jimmy understood immediately what I was looking for in a new car so after a quick call with him in the morning, I was able to drive home in the perfect new car that same afternoon! Jimmy has my highest recommendation -- as does Audi Bethesda.
Audi Brand Specialist/Magna Society
Audi Brand Specialist
Jean-Marc is the best car dealer representative I’ve ever... - TH
Jean-Marc is the best car dealer representative I’ve ever dealt with. He’s straightforward, efficient and a pleasure to be around. I’ve bought 6 Audis through him. I highly recommend him to anyone looking for a great deal on a new Audi.
Audi Portfolio Manager | Brand Specialist
Audi Portfolio Manager
Tom is always helpful and friendly .He’s always pleasant... - cdreyn4
Tom is always helpful and friendly .He’s always pleasant and I depend on him to prioritize my repairs and I value his help .Best Service adviser
I just had the 55k mile service package completed by Audi... - Mike Conceicao
I just had the 55k mile service package completed by Audi Annapolis on my A7. My Service Representative was Nicole Joyner. Her hospitality and insight was exceptional, and the service completed on my vehicle met my expectations. Given my location, I have other Audi service options, but I choose to make the drive to Annapolis because of the level of customer service that is provided.
Wow, upgrading to a vehicle 15 years younger! - Penny's Mom
Corey Thompson is an extremely pleasant and knowledgeable salesperson with a type of vehicle his company doesn't even sell. This guy got me out of a 2001 van and brought me into the 21st century in style! I was so impressed with how much he knew about the used vehicle I wanted to buy. The process was quick, professional, and he was very accommodating to my dog who travels with me. I am soooo happy and won't hesitate to return to this dealership in the next decade or two for an upgrade! Thanks to Jordan as well for his professionalism and good humor in completing all the paperwork so quickly.
My experience in the service department is great. Each... - Jennifertaylor63
My experience in the service department is great. Each time I have my truck service they pay attention to detail and service what I ask and they go above and beyond as well as do not pressure you to get other issues that may arise, they give you a breakdown.
I purchased a 2018 Audi A4 from this dealership with an... - patrick.holliday
I purchased a 2018 Audi A4 from this dealership with an extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and requesting a partial refund.
My wife went to the dealership on 11/21/19 to complete the cancellation form which is required for the dealership to process the refund. Yesterday (2/14/20) I called to try and find out why I had not received a check (3 months later) and was unable to reach the finance manager (William) as he was out of office.
William called me today (2/15/20) explaining that the request was still pending with Safeguard (warranty company) and that he would “have to call them on Monday to see what was the hold up”. After getting off the phone with William, I called Safeguard directly. Safeguard informed me that the dealership never submitted the paperwork for a cancellation. In fact, they could see that the dealership accessed my account on 11/21/19 but didn’t do anything else. Safeguard informed me that once the paperwork is submitted to them it would take an additional 3-4 weeks to cut a refund check.
I called William back to try and get clarification as to why he told me 1) they were closed on Saturday and 2) why he hadn’t submitted my cancellation request. William informed me that he had indeed submitted it. After explaining to him I knew he didn’t he switched to “well the home office submits those so I need to follow-up on Monday with them”. This is absolutely absurd.
In the auto industry there is a term called charge back which basically means if there’s a refund for a warranty that ends up hitting the bottom dollar of the finance department because they can’t report that they earned that money if you’re canceling a warranty. What I’m assuming is happening is that the finance department at Hunt Valley is not submitting the cancellation request in a timely manner. As a result, the customer is not receiving their funds.
To make matters worse, safeguard only refunds within three months, so I told William I expect a call on Monday with details of when I will receive my check.
BE ADVISED if you have sold a car and are waiting on a refund check. If I had not called, no one at Hunt Valley Audi would have called me to check on it. This is a complete scam.
I will never be doing business with this dealership again and I will be advising all family, friends and co-workers to avoid doing business with Audi Hunt Valley.
I’ve grown up in Baltimore county my entire life and know many people in the community. This type of business practice shouldn’t be allowed. Three months later, I’m still waiting on a partial refund for my warranty.
I sincerely hope a GM sees this feedback and investigates how many other cancellation requests may be in the pipeline.
Great Q7 purchase experience! - tsteve
I recently purchased a 2017 Q7 and the deal went very smoothly. I highly recommend General Sales Mgr. Karl Pugh, Finance Mgr. Greg Kaplan and Internet Sales Mgr. Ryan Ducket as I was in and out in no time with what I consider as competitive a deal as one could hope for. All great guys too ... I felt in good company with these gentlemen!
Audi Silver Spring