Good buying experience. - Mgbill
Explanation of new car's features was comprehensive and clear. The new car buying experience, which can be downright unpleasant, was, in this case quite the opposite.
Top Reviewed Specialists At This Dealership
Consumer needs first - Owl617
I want to truly thank everyone in the dealership. It was such a good experience. Donte was knowledgeable about the inventory be it used or new model vehicles. I never felt and pressure to purchase. My experience was really about my needs. The sales manager Erick was friendly. Other agents at the dealership chatted with me and added to this being such a positive car buying experience.
Internet Sales Manager
Great experience everytime, this is our 4th purchase w/them - pmiller
We have purchased 4 new vehicles from Win Kelly over the years. Other family members have also had great experiences with them too. Win Kelly treats you right! Our salesman was excellent, and found the vehicle I wanted in the color I wanted too. The finance guy was very helpful, and the sales manager was too. Highly recommend this dealership.
Customer Care Sales Consultant
Customer Care Representative
Amazing Service Dept! - lakemate
Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahead and was told to come on in! The tech and service manager stayed over an hour past closing to help me. I was already bracing myself that I would have to leave the truck and come back. Was fortunate to have family an hour and a half away that came to my rescue just in case. Repairs made! It would be worth buying from them just for the superior customer service in the service dept! So grateful!
GM & Toyota Vehicle Specialist
Toyota Sales Manager
Service appt - rfourcade
With my old vehicle I would go to Jiffy Lube for oil changes. When speaking with one of the managers at the dealership after I purchased this vehicle he suggested I use them for oil changes/service. I thought it would be priced higher and inconvenient, but found pricing to be very fair so far and the drop off convenient with the night Dropbox. Vehicle is always ready to be picked up the next evening. Staff is always friendly.
Everyone at the dealership was very friendly and helpful - Green Glenn 123
I had a very good experience at Wilkins GMC .All of the staff from the service writer to the service technician took care of my service needs. I will return for my next service. Thank You
Never had more fun buying a car! - Deirdre
I made an appointment with Jacob Camacho who was knowledgeable, friendly, thorough and the consummate professional. He worked through my list of must haves and asked lots of questions to be sure he wasn't missing anything.
When I thought the whole experience couldn't get better in comes Korey Matthews, the Manager.
We worked through several different cars and Jacob and Korey fought hard to get the right deal for me and an awesome "big truck" that suits me perfectly.
I have purchased many cars in my 60 years and truly have NEVER had a more fun experience.
I would recommend this dealer and Jacob and Korey to everyone looking for a car and wanting to be treated with kid gloves!
Love you guys!
Service and parts department - Kramer
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
Salesmen-GREAT!/Finance-HORRIBLE! - Laxman
The bottom line is the dealership was great, the salesmen (Mike Kniskern/Dan Fuqua) were great, and the friendliness was great! The only thing that stopped me from giving a 5 star rating was the finance guy, Jason, I believe. No mean No means NO!!!!! When I say I don't want to purchase this additional plan or that additional plan or extras to protect my car, DROP IT! I finally had to tell him that if he didn't drop the subject and the pressure, I'm walking out and he'd be the cause for the deal failure. He STILL ADDED and I quote, "Ok but you're really missing out some extra protections". I finally stood up and said I'M DONE. He apologized and didn't say another word.
I'd purchased the extra windshield protectant and the paint protectant on my last GMC. IT DOESN'T WORK. Honor your customers instead of harassing them.
Liars and very unprofessional thieves - Love12
Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
Poor customer service - Hertirchchevyripoff
I purchased a used 2010 f150 lariat 4x4 in February of 2017, the dealership said this was a awesome truck everything was inspected top to bottom, ok awesome I bought the truck now 14k miles later I'm broken down on the side of the road, and of course my warranty is gone. So i called the dealership and told them, They told to kick rocks! Your warranty is gone so we can't do nothing for you, they told me they can recommend someone, and they laughed, so I have made 3 payments on the truck and have many more to come and this what I get! I will never ever recommend this dealership to No One I will tell them to stay clear of these people they will get you for your money and you will be dead to them, they don't care, you sell crap You get crap results. xxxx you hertirch chevy of Easton, maryland, poor service! keep doing the work ripping people off! This dealership doesn't deserve a half a star nor should it be a outlined star. You deserve nothing , the only reason you got star was so I could submit this, it wouldn't allow to submit if I didn't give a star for the service, this dealership doesn't deserve a star!
I cannot say enough about the staff at Anchor. These... - Brave on
I cannot say enough about the staff at Anchor.
These are Great people at a Great dealership!
I expected to be treated well when I was buying.
And at most dealers after you buy the car the honeymoon is over.
It is not that way at Anchor!
A few weeks after I bought my car I had some questions.
I went in to ask and was sure that I would get the "I've never heard of that before routine" But that didn't happen.
They really listened to what I was saying. And had answers that made sense. No double talk, no run around. They even called me a day later to make sure I felt confident that their answers were correct.
At 800 miles I had a warranty issue. (1st year car and I expected some things to be amiss.)
I saw the problem on a Friday and got there at 5:30pm, and the service dept closes at 6. I was hoping they would at least look at it and get it in the shop the following week.
To my surprise they not only looked at it and saw the problem. They put me in a really nice loaner and ordered the parts. I don't know how they got parts delivered by Monday but they did it.
Tuesday I was driving my baby again.
The service mechanics are top notch also. They fixed it correctly and in one shot. I know for a fact this was a 6 hour job at any shop. But they didn't rush it out the door just to get it done. They took care not to leave me with any new problems while working on my car. Nothing has seemed more important to them than my satisfaction. And I'm still smiling 13 months later.
When I bought my car from Anchor I didn't realize I was getting more than just the car.
It's a great feeling knowing that.
Tom makes you feel like family! Anchor gives you a fair... - hzfd68
Tom makes you feel like family! Anchor gives you a fair price for tradeins too!
Thanks for a great car! - m3
We were not originally looking for a Buick but after a test drive we decided this was a good option. Thank you for great service Rick Tassone!
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.
We have purchased 4 cars at Sharrett over the last... - peggy69
We have purchased 4 cars at Sharrett over the last several years as well as visiting numerous other dealers.Sharrett is by far the most customer oriented of any we have ever dealt with.Our salesman(Paul Melville)was most attentive and interested in us getting the car and deal we wanted.Everyone at this dealership was most friendly and helpful and I beiieve this attitude starts at the top and shows what the "shopping for a car"experience should be! Believe me, I have bought many cars over the years from many different dealers and many of them could take a lesson from Paul and his sales manager on customer relations! Years ago I read a book titled "Customers for Life", Sharrett's employees have mastered the concept.THANK YOU ALL VERY MUCH! John & Peggy Slattery
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.