22 Maryland GMC Dealers

Luis was waiting for me and made the process seamless and - michaeldg

Luis was waiting for me and made the process seamless and relatively quick. Honest pricing and no gimmicks. Highly recommend him. Financial guy was great too and did not try to upsell me additional products - just explained them and when I said no, he moved on.

The buying experience with Anderson was spot on — - Lbrianfrederick

The buying experience with Anderson was spot on — terrific!. Looking for a particular low mileage make and model for a few months, we received a call from sales manager, Tom Cook, who had been scouting both Anderson locations inventories for the vehicle when Anderson received one in on trade. He also showed us several other options for us to consider, including the GM vehicles they offer. Tom was extremely helpful in handling our trade-in and teeing up the next steps for my wife’s purchase, while periodically checking in to make sure that all was proceeding to our satisfaction. My wife was treated with the respect and courtesy that the decision maker should be accorded. Although we both came to the dealership several times, test drove some comparative models, and discussed trade and pricing, the vehicle was for her and Anderson’s team seemed to instinctively understand that she was the person to whom the key questions and comments should be directed. This is where I believe Anderson particularly excelled. Our sales consultant, Chris Roney was attentive and responsive throughout the process Chris handled the traditional sales duties and details in a very efficient, professional and pleasant manner. He was very knowledgeable about the car even though it was not a GM product. We’ve done business with Anderson in the past. It was a great experience ten years ago. I’m happy to report that they’ve consistently delivered excellence for some pretty demanding customers, once again! Brian Frederick

Fine representative from dealership, but finance person - Carl.restoff.jr

Fine representative from dealership, but finance person treated us like first time buyers. Bought a truck 2 weeks ago and it is already in the shop.

From the first time that I rolled into the dealership - edcarlsonfi

From the first time that I rolled into the dealership nothing but Professionalship. I have brought my GMC truck in for two oil changes and everyone was great. Waited for the truck to be done and it was done in a very reasonable time. I will always bring it to KOONS GMC.

Quick and professional service,I will be back, I didn’t - Val.sapia

Quick and professional service,I will be back, I didn’t have to wait too long

Bought a truck from Steve a few days ago and he's - Missytmattingly

Bought a truck from Steve a few days ago and he's definitely your guy to see if you're in the market. Great salesman with lots of knowledge and great personality!

My transaction was very smooth. - Kim Prophet

My transaction was very smooth. I was in and out in less than 2 hours!

Found the car we were interested in. - Hawk

Found the car we were interested in. The salesman had it ready to test drive as arranged. The deposit held the car over the weekend and all the arrangements and paperwork were ready Monday. Great job!

This dealership is absolutely phenomenal. - gndevin23

This dealership is absolutely phenomenal. From the start, Shelby was knowledgeable, kind, and truly went to bat for us. Our situation wasn’t easy, but she made sure we drove off in exactly what we wanted—our Cadillac Escalade. She teamed up with sales manager Carlos, who took his time and worked the deal in our favor. Not only did we get the truck we wanted, but he got our payment even lower than expected. They both went above and beyond—no shortcuts, no pressure, just real effort. Honestly, this kind of customer service is rare these days. Most dealerships make you feel like just another number—but not here. Shelby and Carlos actually care and it shows. We couldn’t be happier. If I could give 10 stars, I would. If you’re buying a vehicle, go see them. You won’t regret it.

Extremely disappointing experience. - oaa202

Extremely disappointing experience. Abel from the service department repeatedly told me they were still waiting on parts for my infotainment system and grille, but no one ever contacted me after the parts arrived. I was later told the parts had been returned, yet when I called the parts department, I was informed they had only been sent back the day after I called. The conflicting information and lack of communication wasted weeks of my time. Now the dealership is closing, my repairs were never completed, and I have to start the entire warranty process all over again at another dealership. Very frustrating experience and poor customer service.

Bought new 2026 Trax on 7/30/2026. - jandcwible

Bought new 2026 Trax on 7/30/2026. I am 83, and over the years I bought all of my vehicles from GM dealers, and this by far was the most pleasant and most straight forward deal of all. Sales gal, Kristen Taylor, Grant Williams, sales manager, and Leo Mciver, finance manager were all very accommodating.. And, they gave a lifetime/unlimited miles power train warranty on new vehicle buys.. This is an unheard of, free perk, so why would I go anywhere else?

First service was a breeze. - james62674

First service was a breeze. My service representative was forthcoming and helpful. They also linked a video of the tech remarks which was new for me. Informative and helpful.

Excellent service all around. - kfhall114

Excellent service all around. Always have had a good experience with purchasing vehicles from Hertrich.

10 out of a possible 10. James was very professional and... - Moronfolu Adesoye

10 out of a possible 10. James was very professional and he made my shopping experience very easy. He's simply outstanding in every way

Review of Purchase/Lease of 2020 CadillacXT5 - ebesbrown

I leased my 3rd Cadillac today using my same salesman, Robert Alexander at Capital Cadillac. Once again, Robert was able to anticipate what I wanted and like, He was able to have precisely what I wanted and what suits me. It is refreshing to have someone in this business who does not make you feel "pressured" and who honors what I think is right for me. In years past, I have had the opposite opinion of some car dealers and salesmen. Not only was Robert hospitable, Kevin Graham remembered many things he and I had discussed 3 1/2 years ago when I leased my last Cadillac. These personable touches make a customer feel appreciated and that they are not being "sold a bill of goods." LOL. Even if we are, I feel better about it because the dealership is so helpful and concerned about making my experience wonderful.

From the time you start shopping until you purchase and - tharvey56

From the time you start shopping until you purchase and then every time you have service or any inquiries, Timbrook Nissan staff are there to help you. Greg Shumaker is an excellent salesman. He is very attentive and always aiming to please. He follows up on new sales and checks in with customers to see if they need anything. Inquiries are handled quickly and satisfactorily. I feel like he is my personal salesman! He is definitely my “go to” when I need anything!

The dealership is always spotless employees are the best - Ron

The dealership is always spotless employees are the best they cater to my every request from coffee an donuts to a loaner car while my truck is being serviced.

Carolyn was great, they had the exact vehicle I've been - camryn

Carolyn was great, they had the exact vehicle I've been looking for. The buying process was extremely quick and easy. I love the car!

Can not get a real person - Sam258

Called multiple times and the only choice was to leave a message and someone would get back to you. Left several messages and no return call. How are you supposed to buy parts when you can't even find out if they have the part??? When should a potential customer expect a call back when their vehicle is broke down? Days later?