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All of these people are efficient friendly flexible fair... - HALBUTLER46
All of these people are efficient friendly flexible fair people to deal with at this dealership
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales & Leasing Consultant
My sales person Big Randy Brown went above and beyond to... - Hunter58b
My sales person Big Randy Brown went above and beyond to make sure I was totally happy with my purchase. I would recommend this dealership to all my friends.
I wouldn't touch this dealership when purchasing a... - jkgunner13
I wouldn't touch this dealership when purchasing a vehicle AT ALL. I called to make sure that the Denali was still on the lot and I was told yes. Fast forward, we came that evening and finally sat down to talk numbers. Apparently, Herbert forgot to mention that all their GMC 1500 was price 5k over the MSRP. If I had known this we wouldn't drive 40 miles and on top of that they tried to low ball us on our trade-in. They also tried to slide $1,695 for some paint protection without us knowing. STAY AWAY!!!
The worse customer service I have ever experienced from... - Missjennifer
The worse customer service I have ever experienced from any dealership! They sell lies and then do not deliver. I waited 4 months and I still do not have an extra key for the vehicle I purchased for my daughter. This sales department list is not updated.
Sold a rusty truck brand new. 73k !! - Rusty GMC
I was sold a rusty truck brand new. The owner and dealership is doing nothing about it. They only blame General Motors.
This truck is 3 months old and nothing has been resolved.
Once they get your money, your on your own.
Buyers beware !!
Worst car experience I’ve ever had !!
I’m still stuck with this rusty truck
Purchased a used GMC 2500... then *another* used GMC... - squidvicious
Purchased a used GMC 2500... then *another* used GMC 2500. I created a problem, but Ron and the whole team were extremely generous and helpful in making it right. I cannot thank Ron enough for helping me out of a jam of my own making. I ended up with a great truck. The whole team lived up to their promise of providing good customer service.
Horrible communication, un-empathetic workers. My check... - Nat B
Horrible communication, un-empathetic workers. My check engine light came on & they just refreshed to turn the light off, rather than finding the true problem. They had my vehicle for weeks and never found or fixed the problem.
Great Dealership!!! - Bluekate
I had a bad experience/problem with my Kia that I was trading in for a 2019 Buick Encore Boyle was very good at putting me to ease, Dan my salesman from Boyle took care of me right from the start I felt very comfortable with the entire sales process from start to finish. He was fantastic he got me in a Beautiful 2019 Buick Encore AWD which I really love and suited my needs and met my financial needs too for the payments. He even helped me with a later purchase of accessories for my Buick. If I could give this dealership a 6 star rating I would! Highly recommend going there! Definitely a dealership for a lifetime for me.
Review of Purchase/Lease of 2020 CadillacXT5 - ebesbrown
I leased my 3rd Cadillac today using my same salesman, Robert Alexander at Capital Cadillac. Once again, Robert was able to anticipate what I wanted and like, He was able to have precisely what I wanted and what suits me. It is refreshing to have someone in this business who does not make you feel "pressured" and who honors what I think is right for me. In years past, I have had the opposite opinion of some car dealers and salesmen. Not only was Robert hospitable, Kevin Graham remembered many things he and I had discussed 3 1/2 years ago when I leased my last Cadillac. These personable touches make a customer feel appreciated and that they are not being "sold a bill of goods." LOL. Even if we are, I feel better about it because the dealership is so helpful and concerned about making my experience wonderful.
Can not get a real person - Sam258
Called multiple times and the only choice was to leave a message and someone would get back to you. Left several messages and no return call. How are you supposed to buy parts when you can't even find out if they have the part??? When should a potential customer expect a call back when their vehicle is broke down? Days later?
The reason for only 2 stars is that I had to bring my car... - cusemanlaw
The reason for only 2 stars is that I had to bring my car in for servicing in less than a week. There were 2 active recalls on my car. The salesperson assured me there were no recalls. Had he or the dealership had done it’s due diligence they would have discovered that and remedied the situation.
bought car in feb now almost july title still not right... - janwebsanborn
bought car in feb now almost july title still not right capital one wants app. fixed been to dealership numerous times still nothing done
Worst Car buying experience ever. Advertise for item on... - Brandi
Worst Car buying experience ever. Advertise for item on vehicle that did not work and then would not stand by them to fix them. if there was a 0 I would rate them a 0. Lied to us about getting a 2nd key with our vehicle - I had to screenshot the verbiage that states that to the salesperson and then he got us one. Had to take car back with less than 900 miles on it with a coolant leak. Would not recommend. Not easy to deal with
Great staff and great cars - Mountaincrab
The staff are very friendly and easy to work with. I bought a car here and brought it back for the service every time because of this. They are honest and upfront. The reliability of the car exceeded my expectations, I had it for 180,000 + miles with hardly any maintenance except for oil changes. I would definitely recommend them anytime.
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.
Dealing with the service department, especially with... - Lisag
Dealing with the service department, especially with Eileen Kendall, and Grant who make it a pleasure with every visit. Everyone there has given me nothing but top notch service.
Ideal Hyundai Buick GMC