Horrible customer service - iuliantacu
Horrendous customer service!!! Steer away and find another dealership that will treat you right! I’ve never been treated so poorly when trying to spend so much!
Sunday, the 17th I stopped by to check the Lexus GX460 with my son. After a brief wait I was greeted by a nice salesman Jake, who offered to show me the car and help with test drive. I’m in the early stages of screening the market for a new car. My wife’s lease will be up soon and she liked the GX among other large SUV’s. After test drive we got down to the financial part where I asked about a lease offer that Lexus.com has listed on the website for $449.00/month (terms and conditions may apply) we all know that. Long story short, I had to wait at the salesman’s desk for him to go to the manager to get the numbers. Among other things I asked about, money factor (APR), residual value, multiple security deposits, MSRP, if selling price was negotiable, if there are any incentives, etc. The salesman left and was taking longer than usual so for that reason I told him that he can email me all the specs. When I was ready to leave, the sales manager rushed through the door intruding himself also promising that he will send along info requested. Monday I get a follow up email with nothing but a greeting and another promise. I replied back asking a detailed price quote and never heard back from anyone. By Wednesday I emailed back the sales Mayans cc’d the general manager. As of today I’m still waiting to receive an email. Salesman called and said over the phone that this dealership does not send price quotes to clients by email because they fear that a client may go to another dealership to try to beat their quote. This is plane stupidity and an easy way to loose a customer. Any other dealership I purchased or made inquiries with had no problems sending me information by email. It almost seems like they try to wrap your head around so bad throwing numbers at you and rush you into making a decisions. A price quote was disclosed over the phone in a voice mail and none of the information required was provided.
Dear General Manager, if you are not in the business of selling/leasing cars you should close the doors of your dealership or simply release from duty people working in your establishment who refuse to do the job.
The only reason I walked into your dealership is because I wanted to do business with you, but being treated like that, I doubt it. Yes I am an analytical person and prefer to have things in writing before making a decision. The latin “Verba volant, scripta manent” is something I live by.
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