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Rob Williams is experienced, knowledgeable & helpful - ginnywhite79
This was my 2nd purchase from Rob Williams at Herb Chambers in Sharon and I knew that I would get great service and that he was someone that I could trust to be honest. He puts his heart and soul into the transaction and goes above and beyond to make your experience the best.
Top Reviewed Specialists At This Dealership
Master Certified Sales & Leasing Consultant
Master Certified Sales Consultant
Lexus Certified Sales & Leasing Consultant
I had a very pleasant experience dealing with this... - Todd Fiorentino
I had a very pleasant experience dealing with this dealership. Everyone was extremely professional, polite and very helpful. My sales person Chis Brodeur couldn’t have been more helpful or outgoing. There was no pressure and every step of the transaction was thoroughly explained in ful detail.
Sales & Leasing Consultant
Sales and Leasing Consultant
I had a great experience at the Lexus dealership I... - astricne
I had a great experience at the Lexus dealership I Watertown. When I first walked in, I was very impressed with how clean, shiny, and pristine everything was. Then right away we were greeted by Tony Viveiros. He was friendly, kind, and not pushy. I would definitely recommend Tony, and Lexus of Watertown Dealership to all my friends and family.
Great experience - Tstellato
Kind and courteous staff willing to satisfy your needs and answer your questions. They made the transition from one auto to another completely painless. Thank you!
Service - Lexusis250
No pressure. Upfront costs and very personal . My sons car was thoroughly inspected and concerns brought to my attention. I questioned battery strength and after evaluation was presented with results from their test. Clearly needed new one. I would recommend this dealer
Awesome job by ira Lexus - Godwin
Ira Lexus did a good job when I visit the for my oil change there staffs are Awesome they treat me with respect. I believe and I know that ira Lexus in Danvers Ma they are the best dealership I ever know.
Horrible customer service - iuliantacu
Horrendous customer service!!! Steer away and find another dealership that will treat you right! I’ve never been treated so poorly when trying to spend so much!
Sunday, the 17th I stopped by to check the Lexus GX460 with my son. After a brief wait I was greeted by a nice salesman Jake, who offered to show me the car and help with test drive. I’m in the early stages of screening the market for a new car. My wife’s lease will be up soon and she liked the GX among other large SUV’s. After test drive we got down to the financial part where I asked about a lease offer that Lexus.com has listed on the website for $449.00/month (terms and conditions may apply) we all know that. Long story short, I had to wait at the salesman’s desk for him to go to the manager to get the numbers. Among other things I asked about, money factor (APR), residual value, multiple security deposits, MSRP, if selling price was negotiable, if there are any incentives, etc. The salesman left and was taking longer than usual so for that reason I told him that he can email me all the specs. When I was ready to leave, the sales manager rushed through the door intruding himself also promising that he will send along info requested. Monday I get a follow up email with nothing but a greeting and another promise. I replied back asking a detailed price quote and never heard back from anyone. By Wednesday I emailed back the sales Mayans cc’d the general manager. As of today I’m still waiting to receive an email. Salesman called and said over the phone that this dealership does not send price quotes to clients by email because they fear that a client may go to another dealership to try to beat their quote. This is plane stupidity and an easy way to loose a customer. Any other dealership I purchased or made inquiries with had no problems sending me information by email. It almost seems like they try to wrap your head around so bad throwing numbers at you and rush you into making a decisions. A price quote was disclosed over the phone in a voice mail and none of the information required was provided.
Dear General Manager, if you are not in the business of selling/leasing cars you should close the doors of your dealership or simply release from duty people working in your establishment who refuse to do the job.
The only reason I walked into your dealership is because I wanted to do business with you, but being treated like that, I doubt it. Yes I am an analytical person and prefer to have things in writing before making a decision. The latin “Verba volant, scripta manent” is something I live by.
Herb Chambers Lexus of Hingham
Herb Chambers Lexus of Sharon
Sales & Leasing Consultant
Lexus Certified Finance Manager