This is who you want to get your car from! - chipjbmo
Alex went out of his way to help us find the right car for our needs, budget, and timeline. He took time to go over the features of each car and match our needs to the right ones. He made himself available to communicate with us when we were not at the dealership. He made sure we would be able to get the car that we wanted. And he had everything prepared for us, so that our leasing process and pick up was efficient and enjoyable. We highly recommend going to see Alex! He will do whatever he can to help you, and he won’t let you down. He is knowledgeable and very willing to work with you. We took his advice, listened to his recommendations, and are excited about our new car! We are very thankful for the opportunity to work with Alex as we appreciate all that he did and continues to do for us, and we hope to work with him again in the future.
Top Reviewed Specialists At This Dealership
Mazda Brand Experience Specialist
Mazda Brand Specialist
Great car buying experience - Umesh Handigol
I had very good experience here at Suburban imports of Troy. All the staff were very helpful, professional and kind. My sales representative was Justin Justin Pantoya, was very helpful, gave every minute details about the car, answered all questions and at the end, I was confident that I made good choice.
Price was competitive, was able to get multiple financing options, paperwork was smooth and quick. Overall nice experience.
Used Sales Consultant
VERY HAPPY CUSTOMER. - belsta
All i can say is thank you both Jeremy&Brett for taking care of us.. very pleased with my 2019 CX3 purchased...i would recommend brighton mazda dealer to all my friends and family..
Service - Reknoy81
Travis was exceptional! He was very detail oriented and answered all of my questions. Lourdes was very kind and polite on the phone as well. Highly recommend!!
Same DTC, same story, no repairs.. - Disgruntled Owner
I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated!
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
Awful service department - Unhappy2016
If I could give zero stars I would. Worst service I have ever gotten in the automotive industry. We had our Mazda 3 towed in for engine problems for them to tell us the last people who did the oil change messed it up due to improper installation of the oil filter and the engine was shot. THEY did the last oil change and refused to do anything about it. We asked for the oil filter serial number (we suspect the old filter was put on instead of a new one) to prove it was from prior to the oil change done at their service department, and a few weeks later they called to tell us they did another oil change to see if it would help, never giving us the serial number or the part we asked for. From the other reviews on here I see I am not the first to have engine problems due to negligence of a proper oil change. Needing my car I was forced to pay for a new engine myself, but I will be taking this up with the attorney general.
2.5 hours for an oil change and tire rotation - WmHB
Need I say more??
Took vehicle that has 33,000 miles on it in with no transmission leak and came home with one. Maybe ironic, but seems near impossible.
My cousin bought a brand new Mazda a month ago. The car... - wickchanna
My cousin bought a brand new Mazda a month ago. The car is an absolute lemon. Currently it is been worked at the dealership for three weeks and she is driving a rental. We have tried to get a new car from the dealer but they have been absolutely unresponsive.
The best in Michigan!! - samantha1975
It is clear when you walk in the door of either location why this family owned from day one has been in business for so long, and still growing. The staff is always happy and doesn't change month after month. The receptionist at the Jeep dealership is very helpful, along with every one of the salesmen. I wouldn't go anywhere else to purchase another vehicle.
Suburban Mazda of Farmington Hills