Great service - CA
I just leased a CX9 and Alex was always very friendly, honest and straight forward. He explained thoroughly the different car options and payments. I am very pleased with this lease experience. The process was smooth and quick and I was able to take home the new car that same evening.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Mazda Brand Specialist
Great Experience! - Alex K.
Suburban Imports of Troy has an unbelievable amount of cars to choose from, as well as a knowledgable and friendly staff. I went in hoping to purchase a pre-owned Mazda CX-3, but ended up instead purchasing a pre-owned Mazda CX-5. I found the CX-3 wasn't large enough to suit my needs, and James immediately suggested taking a peek at their larger SUV inventory. I was able to directly compare both the Nissan Rogue and several Mazda CX-5's, and ended up with the perfect car for my needs. The dealership was able to help me get some of the options my car was missing with minimal hassle, and James worked hard to solve any small issues that arose quickly and efficiently. I highly recommend Suburban Imports, and would also highly recommend you ask for James Sirr!
Used Sales Consultant
Recent Honda CR-V Purchase - Mike Stroyan
I'd been in the market for a used CR-V for several months looking for a good deal. At Crown I found a great price on a low mileage certified CR-V. Brian and the rest of the team made the purchase process very simple and even had it ready for pick up faster than I expected.
Very happy customer - JKL
Bought my Mazda here in 2011. Have returned for all maintenance and have received great service from a team that truly cares about customer satisfaction.
Same DTC, same story, no repairs.. - Disgruntled Owner
I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated!
Awful service department - Unhappy2016
If I could give zero stars I would. Worst service I have ever gotten in the automotive industry. We had our Mazda 3 towed in for engine problems for them to tell us the last people who did the oil change messed it up due to improper installation of the oil filter and the engine was shot. THEY did the last oil change and refused to do anything about it. We asked for the oil filter serial number (we suspect the old filter was put on instead of a new one) to prove it was from prior to the oil change done at their service department, and a few weeks later they called to tell us they did another oil change to see if it would help, never giving us the serial number or the part we asked for. From the other reviews on here I see I am not the first to have engine problems due to negligence of a proper oil change. Needing my car I was forced to pay for a new engine myself, but I will be taking this up with the attorney general.
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
2.5 hours for an oil change and tire rotation - WmHB
Need I say more??
Took vehicle that has 33,000 miles on it in with no transmission leak and came home with one. Maybe ironic, but seems near impossible.
My cousin bought a brand new Mazda a month ago. The car... - wickchanna
My cousin bought a brand new Mazda a month ago. The car is an absolute lemon. Currently it is been worked at the dealership for three weeks and she is driving a rental. We have tried to get a new car from the dealer but they have been absolutely unresponsive.
The best in Michigan!! - samantha1975
It is clear when you walk in the door of either location why this family owned from day one has been in business for so long, and still growing. The staff is always happy and doesn't change month after month. The receptionist at the Jeep dealership is very helpful, along with every one of the salesmen. I wouldn't go anywhere else to purchase another vehicle.
Suburban Imports of Farmington Hills