Solid experience - nojo99
Great experience, the process to get the best price maybe took a little longer than it should have...overall very friendly, knowledgeable service. Aaron Stokes & Scotte were top notch!
I’m totally satisfied with my 2016 Mazda CX-5 Grand Touring.
Top Reviewed Specialists At This Dealership
Mazda Brand Specialist
Good review - Mahendran Vidi
I purchased my second car with Suburban Nissan. I'm very much satisfied with my purchase. I would like to appreciate the friendliness and politeness of My favourite dealer MR James Sirr
The best in Michigan!! - samantha1975
It is clear when you walk in the door of either location why this family owned from day one has been in business for so long, and still growing. The staff is always happy and doesn't change month after month. The receptionist at the Jeep dealership is very helpful, along with every one of the salesmen. I wouldn't go anywhere else to purchase another vehicle.
Always professional - Margaret Conklin
The service people at Crown Motor are always professional, as well as personable. When they came to me with news of a somewhat pricey repair he sat down next to me with a sad face, almost as if he were a doctor about to deliver a bad health report! I actually laughed and told him it was okay. such sincerity!
Awful service department - Unhappy2016
If I could give zero stars I would. Worst service I have ever gotten in the automotive industry. We had our Mazda 3 towed in for engine problems for them to tell us the last people who did the oil change messed it up due to improper installation of the oil filter and the engine was shot. THEY did the last oil change and refused to do anything about it. We asked for the oil filter serial number (we suspect the old filter was put on instead of a new one) to prove it was from prior to the oil change done at their service department, and a few weeks later they called to tell us they did another oil change to see if it would help, never giving us the serial number or the part we asked for. From the other reviews on here I see I am not the first to have engine problems due to negligence of a proper oil change. Needing my car I was forced to pay for a new engine myself, but I will be taking this up with the attorney general.
Great first time experience - CRThomas87
Had a great experience with Pam at Ralph Thayer. Wife and I were looking to upgrade her current Mazda 3 and get into a new CX-5. We were working with another area volume dealer who we have purchased 2 previous cars from but were having a tough time getting a fair deal. I decided to contact RT and Pam took care of use right away. 2 weeks of hassling with the other dealer for nothing, we picked up our new CX-5 from Pam a couple days later.
The finance manager was very reasonable as well, not pushy like other dealerships I’ve dealt with in the past.
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
2.5 hours for an oil change and tire rotation - WmHB
Need I say more??
Took vehicle that has 33,000 miles on it in with no transmission leak and came home with one. Maybe ironic, but seems near impossible.
Awesome Service!!!!! - Happy customer!
Satisfaction guaranteed from the service manager to the sales associates. I purchased my car here and continued all maintenance with this dealer for several years. The mechanics are very knowledgeable and treat your car as if it were their own.
My cousin bought a brand new Mazda a month ago. The car... - wickchanna
My cousin bought a brand new Mazda a month ago. The car is an absolute lemon. Currently it is been worked at the dealership for three weeks and she is driving a rental. We have tried to get a new car from the dealer but they have been absolutely unresponsive.
Suburban Imports of Farmington Hills
Financial Services Manager