Koner was so helpful! - Dawn

Konor was extremely helpful helping us find a new vehicle today! He answered every question we had about a few different models. When we decided on our 2014 Jeep Compass , he was awesome to work with on the details of the sale! The financing Connor was also very nice and explained everything to us very well. We will definitely tell friends and family about Snell! Thank you so much guys!!

Blazer 1 - JSP525410

Had a few issues with changes during the sales process but was worked out to my satisfaction. At this writing have not picked up the Blazer. Before my purchase experience did plenty of searching around. The Blazer had what I needed compared to my next choice of a Rav4. Blazer was very comfortable and quiet ride for our future long trips. Josh, who I worked with during my Silverado purchase was very understanding of some of the changes needed to be done with the Blazer purchase. Thanks Josh!

Great Service! - HUBERTYDJ

Everyone I dealt with at the dealership was very helpful and friendly. I came in for routine maintenance. The service department was very thorough and even washed my car by hand. I was very impressed by the service I received and I will definitely be back!

Overall great experience - Aaron Smith

Clem was well prepared and answered all questions thoroughly. We test drove 3 different models of cars before deciding which to buy. He had each vehicle ready to go as soon as we got back with the previous one. Never tried to up sell us on anything just listened to what we wanted and gave us the options they had that fit. It was by far my most pleasant car buying experience to date!!

Great Service & Sales everytime - Enviro-Dyne

The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!

Top Notch Service - Rsweet

I had been truck shopping for about 4 months. I went to Grand Rapids GM to get a used truck. After talking with Dan I realized that the offered incentives through GM could get me into a new truck for even cheaper than used. I would totally recommend going into Rapids GM to have a look for yourself. 5 Star Customer Service!

Amazing ownership, management and staff!!!! - mightymets06

Absolutely A+!!! Shout out to Jordan, Micky and Paul for helping our son out in his time of need. They took the time to listen, communicate and complete the repairs in a professional manner. Having our son go to school 26 hours away, it is very nice to see that other respect that and want to take care of him like their own. My wife and I can't thank you enough!!!!!

Great service - LaurieJane

I am impressed with your professional service for us the customers. I am very happy to be part of your service. My car was all washed and cleaned after the engine oil was changed.

Painless experience! - Dlecy09117

Nate and the Jennifer made it a fun and painless experience. Bought our new traverse with our kids along and made everything go smoothly. They brought each car we wanted to see into the heated shop. Will definitely be back!!

recall 2006 solstice - old man

disappointment last week to go out to garage after a recal on our little car and it wont start full battery power nothing to ignition

Matience work - Maintenance

Brought car in for maintenance work and they videoed a leaky hose issue so I could see what they were talking about. Liked that idea and service is always awesome!

Numerous repairs uncovers incompetent mechanics. - Real Person.

Numerous repairs (major repairs and even simple repairs like balancing wheels) have uncovered incompetent service advisors and incompetent mechanics. I should have learned much sooner, but felt that previous visits had to be an anomaly — how could they be this bad?. Unless your car is under warranty and you do not have to pay for.incompetent work, DO NOT BRING YOUR CAR TO KEY CADILLAC SERVICE.

We didn't feel pressured by the salesman - Missy0913

We bought our daughters first car, after buying it as is the car had some issues and knowing they didn't have to help with the cost or repairs they helped my daughter to make it a pleasant experience for her

Refuses to stand behind their incompetent work - Mecoka

Brought my 2009 Tahoe to them and was told I needed a new engine. Had them do the work to the tune of $6,000 and told the engine had a 3 year warranty from GM. Initially they forgot to plug in the transmission module, and got a check engine light on my first drive from the dealership. Now the engine is burning oil and smoking. I've been told that they installed the wrong valve covers and GM won't cover the incorrect dealer install. Nereson refuses to stand behind their work and is telling me their mistake is my problem. This is a very dishonest shop that delivers poor service. I am very disappointed.