Great car buying experience with Brian Holmen - MDH65

Brian Holmen spends important time with his customers to learn what they want and to guide them through the car buying process. I found it comforting that he took the time to explain the new technology that comes with the new cars currently. I did not realize how much sense Brian made when I bought my GMC Terrain

Very good - EAGLELAKEKIM

Ambria did a nice job. She was easy to work with and she was able to answer all our questions. We would recommend her to friends and relatives.

Execellent Customer Service - Carter15

Excellent customer service and great experience! The staff is very friendly and knowledgeable. We love our 2019 Equinox. Thank you Nate. Thank you Clements Chevrolet!

Clem is amazing! - Mhenifin

This dealership is amazing! Clem took the time to work with us and find the best vehicle that fit our needs. He did not pressure us into buying the vehicle. Thank you for the wonderful experience! We will be back!

Recall work - AGENTQ8

The work was done as required and on time. It was work advised by Cadillac and so I had it done at the dealer Luther Cadillac.

Great Service & Sales everytime - Enviro-Dyne

The service department is the best in the tristate area. I would recommend calling Jeff or Bob to schedule any of your service needs today!

Top Notch Service - Rsweet

I had been truck shopping for about 4 months. I went to Grand Rapids GM to get a used truck. After talking with Dan I realized that the offered incentives through GM could get me into a new truck for even cheaper than used. I would totally recommend going into Rapids GM to have a look for yourself. 5 Star Customer Service!

Great service - LaurieJane

I am impressed with your professional service for us the customers. I am very happy to be part of your service. My car was all washed and cleaned after the engine oil was changed.

Clearly Superior Dealership! - Jayson

In the world we live in today, I did all of my shopping online before coming into the store. I looked all across the northern half of the state in order to find the best deal. I had inquired on different vehicles at SEVERAL dealerships around the Iron Range. They were the quickest to follow up with me, answered all of my questions, and did not push me to come into the dealership "same day". I am beyond satisfied with my experience here.

Always great when dealing with the crew at Papik's. - Big o

Great people, great dealership, great service! The Papik crew is always great to deal with and they treat you the way you should be treated!

We didn't feel pressured by the salesman - Missy0913

We bought our daughters first car, after buying it as is the car had some issues and knowing they didn't have to help with the cost or repairs they helped my daughter to make it a pleasant experience for her

Outstanding experience - Ds Caddy

Jabbar and the sale team that we worked with during our purchase were very polite and professional. They were able to answer all of our questions. Jabbar was very thorough in going over all of the aspects of my new vehicle using his iPad, and helped me get set up with Onstar, which was great because I drove my new car to Colorado through a blizzard. It was nice knowing if anything had happened help was there. Thank you Jabbar and team for all of your help.

Refuses to stand behind their incompetent work - Mecoka

Brought my 2009 Tahoe to them and was told I needed a new engine. Had them do the work to the tune of $6,000 and told the engine had a 3 year warranty from GM. Initially they forgot to plug in the transmission module, and got a check engine light on my first drive from the dealership. Now the engine is burning oil and smoking. I've been told that they installed the wrong valve covers and GM won't cover the incorrect dealer install. Nereson refuses to stand behind their work and is telling me their mistake is my problem. This is a very dishonest shop that delivers poor service. I am very disappointed.

Poor Experience - Dave2015buyer

Went to dealership to look at new or demo. Have bought approx. 20 cars in my life, and this was one of my worst experiences. Found a CTS I had interest in. However, in trying to take a little time to think about it and weigh my options, dealership called or emailed me night and day. Once I made my decision to proceed, dealership couldn't care 1 iota about my time and work schedule. It was all about them. When it came time to take delivery of the car, dealership did not want to take time going over the vehicle , which was fairly technical, and glossed over my questions. When I told Tom the GM I was not comfortable with the vehicle because of my lack of complete understanding of it, he responded that if I wasn't going to close on the car right then I must leave and never come back!!! That incredibly rude remark and behavior, together with an apparent disinterest to explain the vehicle fully--but just take my $$$, cost this dealership a sale, as I did have a check from my credit union in my pocket from a loan to pay for the car, plus the title for my trade-in.