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The service department is always helpful and friendly and... - kathy37
The service department is always helpful and friendly and professional. It is always easy to schedule an appointment that fits my schedule. The waiting area is comfortable.
Top Reviewed Service Specialists At This Dealership
Special thanks to the service department for getting our... - Joe
Special thanks to the service department for getting our truck in and out on such short notice as we were trying to head south for the winter. Excellent job!
Quick efficient service. Quoted him hour but done in 20... - mcj4009
Quick efficient service. Quoted him hour but done in 20 minutes. Friendly and helpful. I would recommend this dealer for great service any time. Thanks!
Needed to figure out why after 5000 miles I needed new... - Billc
Needed to figure out why after 5000 miles I needed new tires. They just replaced the tires for free which was expected and completed and done well.
I didn’t realize how bad my tires really were ,until a... - Chadderbox7
I didn’t realize how bad my tires really were ,until a wonderful gentleman showed me the tread and directed me to the service department and took care of everything for me. I am now astonished how well my car drives with my new tires. Thank you John Hirsch Cambridge motors.
My sales person was John Meyer and let me tell you, he... - Ally Hippen
My sales person was John Meyer and let me tell you, he made this car buying experience so much fun! First time I went to a dealership, not Jeff Belzer's, I left crying because the sales person was so unwelcoming and pushy. I thought that's how it would be every time until I met with John. This was probably the best customer service I have ever experienced. I ended up walking out with a car I thought would never interest me but John was so helpful in making sure I would get exactly what I wanted. I highly, HIGHLY recommend shopping at Jeff Belzer's and HIGHLY suggest having John Meyer as your sales rep, you won't find anyone better!
We had the best experience with our car shopping at... - kawblw15
We had the best experience with our car shopping at Luther Brookdale GMC.
Adam Prekker is the best and continues to support us. Thanks to Adam and Scott for meeting all our needs.
I highly recommend anyone who is looking for a new vehicle see Adam.
We bought a 2014 Silverado from Forest Lake Chevrolet... - stevegmach
We bought a 2014 Silverado from Forest Lake Chevrolet Cadillac and were very pleased with sales rep Clem and the service department. We bought a 2020 Equinox from Clem, we’re very pleased with his salesmanship and look forward to outstanding servicing of this vehicle also.
This is the second car I have purchased from Ryan... - cbecchetti
This is the second car I have purchased from Ryan AutoMall- the customer service there is superb- everyone is so nice and very helpful, especially my salesperson Mickey Dockter. I will probably be back for a third time!
FCA Certified Service Advisor
GM Certified Service Advisor
Service Visit - Big Red
Joe Reda always gets our van repairs done quickly and at a fair price!! It's nice to know that you can count on the Matt Saxe team for great small town service...
Our car wouldn't start this morning, charged the battery,... - robertovick
Our car wouldn't start this morning, charged the battery, but wanted to find out why it went dead with only 18,000 miles on it. We were able to get an appt. this aft. They connected it to diagnostics, found out the battery was defective, replaced the battery, reprogrammed electronics, and washed the car. All was under warranty.
I am having the absolute worst experience with Walser... - Denay
I am having the absolute worst experience with Walser Polar Chevrolet. I leased a 2013 Chevy Equinox in 2013 for 3 years and chose to purchase it at the lease end. Turns out that there is a $42M GM Chevy Equinox Oil Guzzling Class Action Settlement on this year/make of vehicle. In December 2020, my car that has only 90,000 miles on it, just wouldn’t run one day. Turns out that it had a snapped timing chain/blown engine due to this excessive oil consumption problem. There was never any indication that there was a problem. Nothing! Have had my oil changed religiously every 3,000 miles since then at a National retail oil company. I was made fun of for this! GM towed the car to Walser Polar Chevrolet and I have been nothing but pushed around and put off by the dealership and GM. Walser Polar has someone named Keith from the service department who has been rude and is making up stories about how they have nothing to do with this and all records of my three years of service during the lease have been lost due to new ownership of the dealership. I was never then or have since not been notified of this engine issue. The GM of the dealership has been minimally involved and offered no reasonable solution. They refuse to help or do anything about it as they say their hands are tied do to General Motors themselves. The CEO, President, Vice President of General Motors and the owner of Walser Polar Chevrolet are my next step. DO NOT USE THIS DEALERSHIP!!
I had a horrible experience at this dealership when I... - sven
I had a horrible experience at this dealership when I brought my 2015 Silverado with 61,000 miles on it there for service. I was recently one of the many customers without AC in my GM vehicle over the summer months, due to faulty condensers being installed from 2014-2018 in many models. I initially paid $180 for this dealership to diagnose what I told them was and they knew most likely was the reason I had no AC. It's a running joke at Rosedale Chev that they can charge customers and know ahead of diagnosing that the condensers are faulty the majority of the time. Therefore condensers are on back order and there are several unhappy customers on a waiting list to have their AC fixed at a price of $1300 + $180 for the initial diagnoses of the known defective parts. The Service Advisor, the Service Manager and the mechanic that showed me the defective part on my truck are all well aware of the defect, as I was. Chris Duffy, the Service Manager is especially good at passing the buck to others and stating "my hands are tied". When I was forced to pay the $180 for diagnosing the defective condenser I had a chat with Chris Duffy, the Service Manager. According to him, there was nothing he could do, its out of his hands. It was a very uncomfortable meeting, since I was being charged $180 to diagnose the part that I told them was defective and they knew was defective before I entered the dealership. I was promised by Chris that he would go to bat for me to get GM to pay for it or a good portion of it. I waiting several weeks for my turn to have a back ordered condenser installed. I drove around in the middle of summer without AC. I drove back at 6am on a Monday from my cabin to get the AC repaired at 8am. I drove in expecting there to be no charge, since the part is knowingly defective. I was hit by the service advisor with the cost to repair will be $1300 - $120 discount = $1180 + $180 diagnosis = $1360. That is the Service Manager, Chris Duffy, going to bat for me, $120 discount. What is General Motors thinking by knowingly installing the defective condensers after it was discovered in 2014. Why would anyone pay $1360 to replace a knowingly defective part? After driving around for several weeks with no AC in MN in July. After seeing there are several complaints and a class action lawsuit. After knowing that GM kept installing defective parts after it was discovered. After being bullied at Rosedale Chev and made to feel like somehow my AC having a defective condenser installed is my responsibility or fault. After calling GM directly. After driving back 2 hours for an appointment to repair and being told there will be a $120 discount. After leaving Rosedale Chev refusing to pay to repair a known defect. I called the local service shop and was told, my supplier has 18 condensers and they can install it for $800 on Thursday. WARNING!!!! Watch your wallet at Rosedale Chev. Don't be bullied or pressured. Trust your gut and know they aren't going to "Go to bat for you". I'm hopeful the class action will settle in the favor of the consumer and hopefully get reimbursed for the AC repair and diagnosis. General Motors you just lost another long time customer to stupidity.
Service on my Silverrado - George
All contacts and service work was handled timely and in a professional manner. Worked with Paul, who is the service manager and he responded promptly to my issues.
I got an oil change. Quick service and all the staff was... - Jackie.ruiz46
I got an oil change. Quick service and all the staff was very friendly, from the guy who took my car in to the cashier.
Everyone is absolutely amazing! And I can’t believe I... - danasanti
Everyone is absolutely amazing! And I can’t believe I have to write 25 words when I can sum it up in 4 words. The end!!
Car Detailing - Diane
Chris detailed my Toyota Rav4 & he did an excellent job My vehicle looks brand new. I'am pleased with the work he did. I highly recommend him.
Amazing ownership, management and staff!!!! - mightymets06
Absolutely A+!!! Shout out to Jordan, Micky and Paul for helping our son out in his time of need. They took the time to listen, communicate and complete the repairs in a professional manner. Having our son go to school 26 hours away, it is very nice to see that other respect that and want to take care of him like their own. My wife and I can't thank you enough!!!!!
always great service at this dealer ship. they go above... - stoehrfamily69
always great service at this dealer ship. they go above and beyond!!!!!! great great great great great great great great great great great great dealership.
Great service! - A GMC Truck Owner
Called the dealership I bought my GMC Sierra from (Roseville Buick and GMC) and was told they would call me back so I could make an appointment (it’s been over a week and no response). So I called Gilleland on a Friday and spoke with Nate Rekowski in service who stated they currently had no loaners but he would call me on Monday when one was available. He actually called me back a few hours later stating a rental vehicle had just been returned. I dropped off my truck, drove the rental home, and received a message by 11:30 AM on that next Monday that my truck was FINISHED! I was very impressed with their amazing customer service! I would highly recommend you consider getting your vehicle serviced here!
Brought my vehicle in for service on 10/13 for a couple... - adamzibs
Brought my vehicle in for service on 10/13 for a couple recalls and an oil change. Wade Hanson was wonderful to work with! Very friendly and helpful and knowledgeable. Had a couple questions/ concerns about my vehicle and he gave very thorough and honest answers. Miller is lucky to have a guy like Wade on their service team! They set me up with a loaner vehicle as I had to drop off the evening before my appointment and pick up the next day after work. I left my garage door opener remote in the loaner vehicle. By the time I realized it I couldn't make it back by the time they closed, so I called and they assured me they will get it and it would be at the customer service desk when I could make it back to get it and they came through in that promise. I will definitely be back the next time my vehicle needs service!
Terrible customer service - BBest
I called them about a leveling kit in my truck and got the runaround they told me they would get right back to me and never did ?I called the next day they told me they would get back to me and never did again?!! I called the third time just to see what they would say even though I was definitely not using them anyway and still never got an answer un believable,I had money in my pocket it’s not in their pocket I’ll guarantee you that!!! That’s enough for me plenty of other places to go to😁
I’m not happy with the paint job done to my car. with... - RODYMOON41
I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.
Liars, Worst customer service in the state - Silverado6.2
Bought a truck from one of the guys up there, he would say anything to make a sale, told him my plan and asked if that would affect the warranty, he said and I quote “ you should have no problems”. Now I bring it in for service and they say they will not touch my truck. No warranties or any help at all; so go to talk to GM and calls salesman in and he lies right to the GM and our face saying he said the warranties would be voided. Absolute liar. I negotiated my price at the sale to get the warranties and made it a point that I wanted them and that I wanted to be sure it would be covered. So after he lies right to all of our faces he just walks out. What kind of company let’s an an employee just walk out of their bosses office when called in because he didn’t want to deal with the customer anymore or a tough situation. Absolute joke. Will not go back Or recommend to anyone, not anyone there. Complete lack of any customer service.
I called to schedule an appointment on my drive from... - Craig R
I called to schedule an appointment on my drive from Northern Minnesota explains I am getting check engine warning lights and “service exhaust fluid system”. The service person found my vehicle in the system. Scheduled appointment. Made ride arrangements. Drove to dealership to drop vehicle off. Representative in service department Looked up, asked if this was a diesel. Duh! I have a DEF fluid service warning and my speeds are limited. “Sorry, we cannot help you with that as our diesel mechanic is gone and we are not sure when he is coming back”. I’m sorry and suggesting another dealership is kind of weak.
Buyer beware they will screw you. - bootloops
Absolute joke of a shop and support staff. My parents just bought a used truck (less than 90K miles) out of this dealership. not even 500 miles on it and the upper oil pan is leaking. The dealership denied it was leaking several times, giving them the run around for over a month. Finally admitted it was the oil pan, blamed my dad, and tried to charge $1000 to fix it with half the warranty other shops give. The truck is still not fixed. They should have checked the reviews before they went here. It will not happen again.
This is the worst dealer I have ever been to. I had my... - blak guy
This is the worst dealer I have ever been to. I had my brake pads replace, the recommended I have the rotors also replaced but I refused and asked them to only do the pads . They installed the most expensive brakes the have with out talking with me first. Overall I felt mistreated all the way around. The service manager told “maybe I should go else where.
Scratch in on my hood. - sheilasifferath
Noticed a scratch on my hood. Apt on a Friday I called on a Monday and called later on in the week. Was told the service manager was looking at the tapes. Two weeks after the apt the sales manager has someone else call me to tell me they didn't do it. I live 2. hours away. I told the lady in the service department that I would be down next week to talk to the service manager and look at the tapes she even asked me what time I would be there. So I show up and the service manager is out with a sick kid. And that happens no big deal but no one there can help me or make a call on it. So a waste of time on my part. I just wanted to look at the tapes both tapes. And I was told they don't hang on to the tapes long where the oil changes are happening. So why didn't they hang on to it to prove to me they didn't do it? Where is the customer service? This was the first 5,000 oil change on my brand new Suburban.
Friendly Chevrolet is the reason there are 2 new Fords in... - FriendlyChevSucks
Friendly Chevrolet is the reason there are 2 new Fords in the garage. An F-150 and a Explorer. So in all honesty I'm kind of glad my wife and I bought a suv brand new from them, then recieved absolute crap work for her vehicle for warranty work, treated us like we were idiots, had the nerve to tell my wife that a timing chain was routine maintenance. Not a timing belt, a timing chain that should be the life of the motor. Went out at 87k mile and at 110k. First time it went out they replaced it. They said it was under warranty. When she went to pick it up they told her it was $2k. Manager said she needed to pay it or she can't pick up her vehicle. Second time it went out they wouldn't even warranty there own work. It was time for a new vehicle anyways but they still wouldn't touch it. So back to why I'm happy this all happened is that I love both our Fords. Was always a gm guy until I went to friendly Chevrolet. Wife couldn't believe when I drove home one day in a brand new f-150. Traded my Silverado in. That same day we traded her equinox in for a new explorer. How absolutely crappy this dealership is drove my wife and I completely away from Chevrolet/GM vehicles all together. If you're persistent on getting a gm, go to Miller Chev. They actually helped us out and gave us the timing chain kit for cost. They were going to do the work for cost also but decided to do it myself. I would've bought from Miller but with friendly chev along with other reasons I started to hate gm vehicles I just decided to part ways completely. My brother almost bought a brand new 3500 from them this summer. I'm glad he called and asked my opinion. He's now very happy with his Cummins diesel. I will bash this dealership as much as I can for what they did to us and every sale I can get these people to loose will help me sleep better.
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