Best Experience I’ve Ever Had Buying An Automobile - Bullfrog1
First of all, let me start by saying I literally despise walking into an automobile dealership. It’s not something I ever look forward to and I put it off as long as I can. After my experience of working with Mechelle Clark I can no longer say that. I walked in with a terrible attitude at best and it was only because of my prior experience, but she handled it like a champ and gained my respect real fast. She assured me she had my back and would never sell me anything she wouldn’t buy herself. I was buying a used truck for a friend, but I’m a smart shopper and I still wanted the best deal possible. Mechelle delivered that and proved to me why I would never find a better deal. In other words, she backed up everything she told me. She also had me in and out in a flash. One of the first things I told her was, look I don’t have a lot of time and I’m not buying today. She was fine with that and she put me st ease. Long story short, I was out of there in less than an hour. My friend is happy with his truck and I will never buy anything from anyone else other than Mechelle. She told me she can get me anything I want from a Beemer to a Vette and I believe her. Tell her what you’re looking for and she’ll deliver at an unbelievable price with no pressure. I love Rainbow......bottom line....and the service manager is over the top.....go see him!
Top Reviewed Specialists At This Dealership
GREAT!! - Tommy
Andy Seale was a helpful, considerate, and knowledgeable salesman. Mason and the financial manger were enjoyable to speak with during my visit there. Everyone that I spoke with greeted me with a smile. In all my years of buying a lot of vehicles, never have had a better experience.
Thomas (Tommy) Hendrix
Diagnostics charges - A Hall
I suggest that the $100.00 fee for diagnostics when a warning light is on be subtracted from the total bill when the dealership does the repairs . Or atleast give a credit or discount for seniors 65 and older. I had a bill after diagnostics and repair for 2 sensors that were replaced of $320.00 , sensors $70 , diagnostics $100 + labor , taxes and parts = $320.00 , steep for only replacing 2 sensors that only cost $70.00 .
Horrible - Sales Experience for a Veteran - kookie56
I went to get my FIAT 2013 car "recall safety" checked out and repaired on a Saturday. Got there an a sales person, JD Crockett asked if I wanted to buy a vehicle, I told him I might - what transpired was horrible. I drove a couple of vehicles narrowing down what I wanted, while they were inspecting the recall safety on my FIAT. I chose 2 trucks to pick from and filled out an application; the one I actually wanted they could not find (2016 Barcelona Red Toyota Tacoma crew cab 4 cylinder); I was later called and told it was in their shop getting all the bells and whistles done to check it out making sure it had "no flaws. I went home in my FIAT that Saturday because (1) they had to order the "recall safety part" and (2) they were still looking for the truck. For the next three-four days - texts on my phone went back and forth with me and the sales person, JD Crockett. I told him I would be there on Thursday to sign the paperwork for the 2016 Barcelona Red Toyota Tacoma crew cab 4 cylinder less than 12050 miles and I would be trading in my FIAT for $9500 (it was paid in full) on it and the warranty on it would be the same as a new 2017. They were to finance it for $258 months payments for 7 years. My insurance was roughly about the same as the FIAT's. ( I had spent about 4-5 hours that day) Everything was in place for Thursday's signing (that I knew of). I took one of my co-worker's with me, because he too was in the market for a vehicle that Thursday morning. HOWEVER, I had to drive 1 1/2 hours to get there in Laurel, and 30 minutes before I got there the sales person, JD Crockett called to tell me that the truck was not available it was in the shop for a "safety recall" said it was a $3.25 gasket but the Manager would not let it go off the lot without fixing it. I asked if they had a loaner I could use. Sales person said he would have to call me back; less than 2 minutes he called me back and said yes they could set me up with a "loaner". I got there at the Laurel place and sales person, immediately had me go to another building away from the "financial building" and give him the keys to my FIAT. I and the person I brought sat there for over 3 1/2 hours with very little communication from the sales person. He would pass by saying "just a minute" and then disappear in his office or outside. He came to me after 3 1/2 hours and said do you want to see "your truck", we just washed it. I went outside and the driver's side looked great. However, when I went on the other side, passenger side, it looked like someone had side-swiped the truck and they had washed it to see if it would not be noticeable, it also had dents and nicks on that side. Also, the odometer reading was over 13000 miles. The sales person also comes back with some kind of paper in hand saying they were only going to give me $4500 for my FIAT. At this point I was furious, all the lies and deceitfulness at selling me a truck. They sales person kept blaming everything on his manager. However, the sales person talked me into loaning me a vehicle so that I and the person I brought could go eat - refused to give me my keys to my vehicle. We went and ate and I came back gave the keys and paperwork of the loan back to the sales person and told the sales person I was furious about this deal and to give me my keys back to the FIAT; the sales person want to talk to me first and called me into the office. I got there and saw my keys to my FIAT and its book and told the sales person what I thought about the transaction he was trying to sale me and the person I brought told him the same thing. With that the sales person kept blaming his manager for all the problems. I got up and left. I came back to my house and got on their website and got on their "chat box" and told the person there what had happened (not in so much detail) but enough and they said they would have their "Team Service Member" call me, that they would make this "right" and that they "wanted to make this right". Yeah, right, I am still waiting on that phone call. I will say this, the sales person (who claimed his phone was not working and that he had lost my telephone number and text messages) texted me a week later and told me how sorry he was about the transaction. I am still waiting on the part to come in for my FIAT so that it can be fixed - no calls from there as of yet on it.
Disappointed - 4evrsunshine
I visited the dealership last week to get an oil change and to have my battery checked because I had to jump start it on a couple occasions. I picked my vehicle up, and I was told the battery passed the load test. However, once I got home my vehicle would not start so I question whether they even performed a test in the first place. I returned to the dealership on Monday, I shut the vehicle off at the service department to show them that it would not start. I arrived around 8:05 a.m. and left my vehicle, they did not call me until 4:50 p.m. to inform me that the battery tested bad but they did not have the battery in stock because it was on back order. I was asked if I wanted to leave my vehicle until the battery came in hopefully on Thursday, but I was never offered a ride or a courtesy vehicle. When I opted to take my vehicle because I did not have another form of transport, it was suggested that I use my jump start and just start it up with that each time in this 90 plus degree weather... really!! My level of frustration was past 100 at this point because they were totally unprofessional and clearly not concerned with my needs. It is very unfortunate that this is the only Jeep dealership in close proximity because Carl Hogan has always had a very poor service department.
Best Purchase Experience Ever - Mark Silver
We just purchased a 2017 Dodge Durango GT from Lakeshore of Picayune and it was the smoothest car transaction we have ever had after more than 20 years of buying cars. We worked with Micah LaCoste on the sales team. We did our research, submitted a request for information online. Completed our application online and then spoke with Micah. He arranged everything in advance. When we arrived at the dealership the next afternoon, the car was detailed and ready to go. we went over the features, and then took a test drive. When we returned all of the paperwork was completed and ready for signature. no going back and forth. We signed the papers and was out the door in under an hour as extremely satisfied customers. If you are looking for a car; and know what you want, they are the place to go.
Wasted time & misled - Justfornow
Wouldn't go here ever again to be sitting there all that time being told about a good price I could have then here comes you'll have to get a newer model(2019 at that)who in the *** is going to go from a lower note to wayyyy much more & only option is getting a new car tuh! but the lender matched me up with someone else & received a better deal;)
Fast, reliable - GeraldW
Didn't take an appointment for an oil change but was able to get right in with barely any time to wait.
Fast & efficient..had me out in less than 35 minutes. Would use again. Was recommended by 3 friends who have done business there for years. Nice waiting area. Clean restroom. Quick check out for payment & cashier seemed really friendly. Price was comparable & that says a lot since my Nissan uses synthetic oil.
Bad service department - Truck Driver
I am from out of state and was having trouble on my trip and stopped at this dealership to have a repair performed under warranty. The dealership said I would have to pay them for the repair and get Dodge to reimburse me. When I said no they became rude and said they would not return my vehicle to me until I paid them for putting it on the computer. I am a woman and I believe they thought they could trick me. Very disappointed in this dealership!!!!
Poorest dealership ever! - Onlyhonda
Made an appt and drove an hour to pay cash for a vehicle. Was told salespeople were in a meeting and could not be disturbed. Called manager and was told "sorry" and was hung up on. They sure won't get a second chance!
Well first of all I bought a 2011 Nissan Altima from them - Leathie Williams
They are not there now and I can't contact them to see if I still have a extended warranty on the car because the transmission is gone in it my note is 400.00 a month and 4600 to get a new trans and 3400 for a rebuilt trans but where are they out of business and I can't do anything this place is a rip off don't buy a car from these people please don't waste your time. By the way the sales person left Round Tree.
Crown Dodge Pascagoula is the Best Dealers ever..... - Stormwoo
We went to over 5 dealers to find the 2015 truck I wanted I new exactly to the point what I wanted
The Dealers would all said they don't make it are can find it are try to sell me something close to it.. I did my research and look for days online at dealer..
Found the truck at Crown Dodge website. Called and Richard took care of me and they where so kind ...
My husband and I drove 400 mile yesterday and picked it up...
They had everything ready for us ........
EXCELLENT - matthew2005
Unbelievable service !!!!! Greeted as soon as we drove up to the lot. Had a small issue with tire sensor and the seal around the break light called the next day and was told to bring it up there and they would fix it. Couldn't ask for more friendly people .
Not truthful - kjem
I brought my vehicle in because of a roaring noise I heard. They replaced struts but told me it was still going to make a noise until I got new tires. I took car to a tire place. There was a bearing going out which the Dodge place never mentioned. When that was repaired I didnt hear the noise anymore. I pd. $1200 to Dodge for their so-called repairs then had to pay about $700 more for more repairs at other shop. Heritage is fine for lightweight stuff..but I really felt like I was just told what I wanted to hear because I was a woman who couldnt dispute them. Well, they put me in a possibly dangerous situation with the bad bearing. Im very dissapointed that I was treated like this.
Absolute BEST car buying experience! - Cbarnett
My husband and I have been trying to trade our car for a year and a half. Because he had low credit at the time of purchase, we had a lot of negative equity. After being turned away with little to no help from other dealerships, we decided to try one last time. We chose Howard Wilson Chryster Jeep Dodge Ram in Flowood, Ms. I wish we had gone there First! We were immediately greeted by Vikki Johnson. She waited patiently as we explained our situation. She began to show us vehicles that had the most incentives, explaining that this would help balance our negative equity. Only 10 minutes in and she had already done so much more than anyone else at the other dealerships. We finally chose a 2016 Jeep Patriot. We weren't very hopeful, but she remained positive. She was very comforting as we waited. The entire atmosphere of the establishment was laid back and welcoming. Sadly, it was a Saturday and the finance companies available wouldn't finance us without a down payment that we could not afford. Hope was not lost. She told us that John would contact other finance companies first thing Monday morning. We were afraid they would forget about us, but to our surprise, she contacted us first thing Monday morning to let us know that John was getting started. She kept us updated throughout the day. Finally, we were approved with a down payment that we could afford! They washed our Brand new Jeep and filled it up with gas! They explained everything carefully, my husband signed papers, and now we are the proud owners of a brand now Jeep! We are beyond excited. I HIGHLY recommend Howard Wilson Chrysler Jeep Dodge Ram to anyone! They have the best incentives, best customer service, and best overall atmosphere. I really felt like they were working for us, not for profit. I cannot say enough kind words about them! We will never go anywhere else!
unknown buyer Kelly - hhrksnow
I haven't bought yet but Travis Wallace was very personable on phone and I am trying to make it up to Brookhaven to see him soon if weather permitting and a ride is available for me. tomorrow.
This place is awesome! - Annette Butler
The service department is award winning. Every third Tuesday of the month, a Service Clinic is offered where all employees assist with customer questions regarding their new vehicle purchase. They also offer a light dinner the same night.
Five years ago my family purchased a Jeep from this... - CherylH13
Five years ago my family purchased a Jeep from this dealership. Since that time I have spent time with the employees in Service Dept., Parts Dept., and the Accounts Receivable Dept. I have always been taken care of in a timely manner from a knowledgeable staff. I have always been treated with respect (I am a female customer). I was never treated as if I was unimportant, uninformed, or "ignorant", because of my gender. The Service and Parts Department (because in my book they go hand in hand, what have you got, if one of these groups is not performing up to standard!!), have always given me quotes that were fair in price and accurate in addressing the problem (which have been few). I love my Jeep! So in conclusion…Do you want to be treated as a valued customer…Do you want to know that when you need a repair or just a normal service visit that you have your own knowledgeable, helpful, honest, reliable staff and dealership to help you with any situation that may occur…McMullan Motors, Hattiesburg, MS, is the dealership for you!
Rainbow Chrysler Dodge Jeep Ram of McComb, LLC