Fair price and great salesman - vp2
This purchase was straight forward and did not involve a great deal of wrangling.
David was very couteous and respectful He gave a good explaination of all of the electronic and safety features.
We will definitely seek him out for our next car buy.
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Internet Sales Manager
Internet Sales Manager
Very efficient & the salesman was extremely helpful & knowle - Manny07
I pulled up told the salesman exactly what I was looking for & the price range & payments I needed & within an hour I was driving away in my truck I was very pleased & impressed with the service provided
Sales & Leasing Consultant
Internet Sales and Leasing
Sales and Leasing Consultant
Crooks - dontbuyfrompatpeckhondaripoff
They up the prices on their vehicles and won't give customers anything near what their trade in is valued. Save yourself some time and purchased somewhere else.
Excellent and exceptional customer service - PeterJernberg
We worked with Lynne Hancock who was extremely professional with a kind and humble heart. All aspects of Paul Moak Automotive are exceptional. They set the standard.
Outstanding Experience! - 2010 Z71
Located truck on internet, sent an inquiry and was notified in a timely manner . Teddy scheduled an appointment based on my convenience, when I arrived he had the truck pulled around ready for me to look at; after my inspection,test drive and questions we were able to agree on the deal. It was the easiest , no pressure auto buying experience I have ever had.Teddy it was truly a pleasure dealing with you. Absolutely no hassle hit it out of the park customer service, thanks again Teddy, Drew and Mike.I will be back.
First impression changed - RonaldL
I purchased a 2017 Honda Civic from this dealership on December 1, 2017. I was told by the salesman that the lady that was in charge of the keys had left for the day and that he would get the other key fob and mail it to me on Monday. I asked him to please call me when he mails it on Monday. I did not hear from him on Monday, so I called him on Tuesday December 5, 2017. I talked with the salesman and he informed me that he had mailed the key fob on this day. I have attempted to contact my salesman on at least 12 occasions since that time with no success. I have left a voice mail for him each time to please call me. As of January 1, 2018, I have not recieved a call from him nor have I received the other key fob. I explained the reason for my call to the receptionist on my last call on December 21, 2017 and she transferred me to a voice mail of a general manager. I explained the reason for my call and asked for him to return my call. As of today, I have not received a call from him either. The price of the vehicle included the additional key fob. I do not know if the salesman can track the one sent as I have been unable to contact him. This has to be the worst customer service that I have ever received.
UPDATE: First impressions are usually hard to change, but this company changed my first impression. When it was finally determined that the salesman was not going to return my call, I talked with one of the managers and my problem was handled immediately. I would purchase another vehicle from this company, just not the same salesman.
Avoid at all costs - Jeepkl
Dealer marks up vehicles way above MSRP. Went in to look at a Civic R, and they wanted 9k over MSRP. When others are only marking it up 2k. CHECK OTHER HONDA DEALERS FIRST!
Only reason I'm going 2 stars instead of 1 is that we had a polite sales person.
AGAIN, AVOID AT ALL COSTS!
I purchased a used 2010 Ford F-150. After two weeks I... - tgmisso
I purchased a used 2010 Ford F-150. After two weeks I realized I had a bad battery and rear end issues with the truck. Upon return, I was informed that they were "to busy" to look into my issue and told me to come back 4 days later. I tried to leave the dealership and my truck wouldn't start because of the bad battery. Instead of providing a new battery, they jumped me off and let me leave the lot infuriated.
Good referral - Amywatkins123
They where very helpful....with budgeting my finances and very open and nice....they got me a great offer I couldn't refuse...:-) they have my blessings...thanks
Bob Boyte Honda
Patty Peck Honda