So far this has been the WORST car buying experience. - Januckey
So far this has been the WORST car buying experience. Where to start? First, we told them we had a preapproval from a lender of our choice and gave them the pre approval code and yet they STILL ran our credit through other lenders. The process itself also literally took ALL DAY. I’m not joking. All. Day. We kept wondering what was taking them so long and now we know why. They kept running our credit through a bunch of different lenders despite the fact that we already had the lender of our choice pre approve us. We didn’t know this until we started getting letters in from other lenders saying we had applied through them, so whatever you do, DO NOT fill out that application with your social security number if you already have a pre approval because that gives them permission to run your credit even if you’ve told them not to. You don’t need that application to buy a car if you already have a lender. Secondly, once we get the truck, within 4 days, the headlight completely blows out. Not just the bulb. The entire housing is burned out and melted. We call them and let them know and at this point we’re thinking about returning it because why is a 2021 truck burning through and entire headlight unit. We’re thinking the vehicle has electrical problems because we notice the interior cabin light also has a short and works sometimes and sometimes doesn’t. Mind you, the entire reason we purchased this vehicle is so my husband can drive it to work as he works out of state and is gone for long periods of time. He is unable to drive the truck he JUST PURCHASED FOR THE SOLE PURPOSE OF HAVING A VEHICLE TO DRIVE TO WORK back to work with him because they said they don’t have the parts to fix the truck and that it would take some time to get it taken care of. Really uneasy at this point because after the actual purchasing experience with the shady running of our credit through other lenders despite our telling them not to, and that process literally taking ALL DAY, we now just bought a truck he can’t even drive to work which was the whole point. This is all within ONE WEEK. In addition they’re telling us they can’t fix it in time? Well they come up with the idea to loan my husband a Charger off the lot to drive to work while they “fix” his truck and agree to drive the truck to LA to his work office and swap the truck and the charger out while he is at work so that when he gets off he can just drive his truck home. I don’t like that idea bc he won’t know if the truck works or is truly fixed until he gets off the boat in a month. Meanwhile, they’re continually calling and asking for money for a down payment they forgot to get despite us being there all day long and trying to pay them the down payment. (Maybe that was a sign). I don’t feel comfortable giving them any down payment at this point considering my husband has driven the truck a total of MAYBE 6 days since purchasing it. Well, two weeks later, I call to find out where the truck is and what the deal is bc have heard nothing from them. Mind you we have paid all but 300.00 of the down payment at this point despite not actually having a functional truck in our possession. I call and tell them nobody is getting another penny until I know xxx is going on with my husband’s truck. The person at the shop says “we haven’t gotten around to looking at it because we’ve been short staffed but yours is up next.” DA FAWK!? You mean my husband’s truck has been sitting there and not even been LOOKED at!? The only communication we have from these people, despite calling them multiple times with no calls back, is when they are calling asking for the remainder of the down payment which they are NOT getting because we don’t even have the dang truck! In fact, we are pulling out of this shady buying experience and going somewhere where we can get a vehicle that doesn’t have a major issue as soon as we drive off the lot and doesn’t have shady practices like running through several lenders even though we had a pre approval through a lender of our choice. No Bull? More like No Thanks.
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